About the job
Join Our Team as an IT Support Specialist I at EquipmentShare!
At EquipmentShare, we are on the lookout for a dedicated IT Support Specialist I to join our corporate office in Columbia, MO. As our department expands, we need a tech-savvy individual who is eager to support our growing team and enhance our IT services.
Key Responsibilities:
- Provide timely support to incoming requests via phone, email, Slack, or our IT service management platform.
- Troubleshoot and resolve technical issues related to computers, televisions, mobile devices, printers, and network connectivity.
- Assist users with software applications, account access, and password management.
- Document all interactions and solutions accurately in our ticketing system.
- Escalate unresolved issues to Tier 2 support with comprehensive details.
- Support onboarding processes for new employees by setting up user accounts and devices.
- Manage offboarding tasks, including account deactivation and equipment retrieval.
- Collaborate with IT team members to identify and resolve recurring technical issues.
- Participate in after-hours on-call rotation for support needs.

