IT Support Engineer

Join our dynamic team as a Desktop Support Engineer, where you will serve as the primary point of contact for customer desktop support. Your role will involve delivering timely assistance across various IT issues while ensuring compliance with software, licenses, and operational standards. Key responsibilities include:Providing comprehensive desktop support services, including receiving, prioritizing, documenting, and resolving end-user help requests, while escalating incidents as necessary to meet customer satisfaction and service level agreements (SLA).Executing imaging and re-imaging tasks for user systems.Conducting asset inventories to maintain accurate records.Facilitating technical escalations to third-party vendors or appropriate resolver groups when required.Updating incident records meticulously.Creating and revising work instructions and documenting standards and procedures as needed.

Join our dynamic team as an IT Support/Desktop Engineer, where you will serve as the primary point of contact for our valued customers. In this role, you will be responsible for delivering swift and effective IT support, addressing a myriad of technical issues and inquiries. Additionally, you will ensure that all software, licenses, and operations adhere to established standards.Deliver exceptional End User Support with a focus on Client Management.Diagnose and troubleshoot client platform-related issues efficiently.Respond promptly to incidents, conducting investigations and providing both temporary and permanent solutions. Keep relevant parties updated on status.Manage service requests related to client platforms.Monitor service levels, document configurations, and generate regular reports for stakeholders.Participate in client platform implementation and upgrade projects.Coordinate with vendors for hardware replacements.Oversee asset management and ensure asset records are up to date.Manage user accounts, including password creation, resets, and deletions.Administer local server operations to support software distribution and patch management.Drive client platform implementation and upgrades.Ensure that deliverables align with service level requirements and propose action plans when necessary.Establish best practices for facility management to maintain operational consistency across teams.Submit regular progress reports.

Join NCS as an IT Support / Desktop Engineer, where you will serve as the first point of contact for customers seeking IT and desktop support. Your primary responsibility will be to provide timely assistance on a variety of IT topics, ensuring that software, licenses, and operations align with established standards.Deliver comprehensive end-user support through effective client management.Conduct troubleshooting for client platform-related issues.Respond quickly to incidents, investigate problems, and offer both temporary and permanent resolutions. Keep relevant parties updated on the status of incidents.Process service requests related to client platforms efficiently.Monitor agreed service levels, document and maintain system configurations, and provide regular reports to stakeholders.Participate in client platform implementation and upgrade projects.Coordinate with vendors for hardware replacements.Manage asset records and perform asset management duties.Oversee user account management tasks, including password creation, resets, and deletions.Administer local servers to support software distribution and patch management services.Ensure project deliverables meet service level requirements, proposing and implementing action plans as necessary.Establish and maintain best practices in facility management to ensure operational consistency across teams.Prepare and submit progress reports regularly.

Join our team as a Desktop Support Engineer, where your primary responsibility will be to provide exceptional IT support to our end users.Deliver outstanding End User Support through effective Client Management.Diagnose and troubleshoot issues related to client platforms.Respond promptly to incidents, investigate issues, and implement both temporary and permanent solutions. Ensure timely updates are communicated to all relevant parties.Handle service requests pertaining to client platforms efficiently.Monitor agreed service levels, document configuration changes, and provide regular reports to stakeholders.Contribute to client platform implementation and upgrade projects.Coordinate with vendors for hardware replacements.Manage asset records and ensure accurate asset management.Administer user accounts, including creation, password resets, and account deletions.Oversee local server administration to assist with software distribution and patch management services.Lead client platform implementation and upgrade projects to successful completion.Ensure all deliverables meet service level agreements and propose action plans for any required improvements.Establish and maintain facility management standards and best practices to ensure operational consistency across teams.Submit comprehensive progress reports.

Join NCS as a Senior Desktop Engineer and be the first point of contact for our valued customers. In this pivotal role, you will deliver timely and effective desktop support, addressing a variety of IT issues and inquiries. You will also ensure compliance with software standards, licensing, and operational protocols. Your responsibilities will encompass:Building, testing, installing, and managing client platforms to satisfy business requirements and service levels.Troubleshooting and resolving client platform issues promptly.Responding quickly to incidents, investigating, and providing both temporary and permanent solutions. Keeping stakeholders updated on progress.Processing service requests related to client platforms.Monitoring service levels, documenting system configurations, and providing regular reports to stakeholders.Participating in client platform implementation and upgrade projects.Managing client platform implementation and upgrade projects effectively.Conducting research and evaluation of client platform tools.Providing technical advice related to systems to customers and project teams.Overseeing client platform management systems.Managing system changes through the change request process and updating relevant parties.Engaging in presales activities related to client platforms.Gathering business and application requirements to conduct infrastructure analysis and design.Ensuring service levels meet expectations and proposing action plans when necessary.Establishing facility management standards and best practices to ensure operational consistency across teams.

Your journey starts here!At NCS, we are dedicated to unlocking the full potential of our talent. Through collaborative learning in our NCS DOJO, you will have access to extensive training and industry-standard qualifications that empower you to grow and adapt as we evolve together.As a Client Desktop Support Executive, your responsibilities will encompass:Installing and supporting the daily operations of client platforms to align with agreed-upon business needs and service levels.Diagnosing and resolving client platform-related issues efficiently.Responding to incidents promptly, conducting thorough investigations, and providing both temporary and permanent solutions while keeping stakeholders updated on status.Handling service requests associated with client platforms.Monitoring service levels, documenting and maintaining system configurations, and delivering regular reports to relevant stakeholders.Participating in the implementation and upgrade projects for client platforms.

As a Desktop Engineer at NCS, you will serve as the primary contact for providing desktop support to our valued customers. Your role will involve delivering swift and efficient assistance across a variety of IT issues and ensuring compliance with software, licensing, and operational standards.Deliver exceptional End User Support by managing client interactions effectively.Troubleshoot and resolve client platform-related issues efficiently.Respond promptly to incidents, investigate, and offer both temporary and permanent resolutions, while keeping all relevant parties informed with timely updates.Process service requests associated with client platforms.Monitor agreed service levels, document and maintain system configurations, and provide regular reports to stakeholders.Participate in client platform implementation and upgrade projects.Follow up with vendors regarding hardware replacements.Manage asset records and perform asset management tasks.Oversee user account management, including password creation, resets, and deletions.Administer local servers to support software distribution and patch management services.Ensure client platform projects meet deliverable service level requirements and propose action plans as needed.Establish facility management best practices for consistency across project teams.Submit regular progress reports to stakeholders.

As a Network Security Engineer at NCS, you will be responsible for delivering centralized technical support at Level 1.5 for our diverse range of clients across the network, cyber, and server domains.Your Key Responsibilities:Participate in a 24x7 maintenance standby duty on a rotational basis as assigned by your team lead.Ensure that Service Level Agreements (SLA) are met for every incident.Manage escalations for issues that exceed the scope of Level 1 knowledge.Handle daily call assignments during office hours when not on standby.Be prepared to perform weekend or after-hours duties as required.Engage in preventive maintenance activities, including hardware inventory management.Oversee cases from initiation through to resolution.Promptly and accurately update incident tickets.Obtain necessary certifications to support key clients.Accept new assignments from the Operations Manager or Technical Services Manager as needed.

OverviewAs a Cloud Engineer specializing in AWS, you will play a pivotal role in the management and optimization of our cloud infrastructure. Your expertise will ensure that our server environments are robust, operating efficiently across both Windows and Linux platforms. Collaborating closely with our IT team, you will support a variety of projects and initiatives, focusing on cloud networking, system performance monitoring, security implementation, and disaster recovery solutions. Your contributions will be essential to maintaining the seamless operation of mission-critical applications and services. Your ResponsibilitiesAdminister and optimize AWS cloud services and infrastructure.Provide support and management for Windows and Linux server environments.Configure and manage cloud networking and routing essentials, including VPCs and security groups.Monitor system performance and troubleshoot issues effectively.Assist in the implementation of security measures and updates.Work collaboratively with the IT team on various projects and initiatives.Support backup and disaster recovery solutions maintenance.

Lead the design, implementation, testing, and maintenance of robust network infrastructure systems, ensuring optimal performance and security.Collaborate effectively with the Team Leader to achieve critical system delivery deadlines.Prepare comprehensive technical documentation to support Project & Solutions Teams, and ensure proper handover of as-built documentation to Maintenance support teams.Engage proactively with back-line support and vendor resources to troubleshoot and resolve technical issues swiftly.Assist with the daily operations of the System Delivery team, contributing to overall project success.Undertake additional technical tasks as required to enhance team efficiency and effectiveness.

Join our dynamic team at NCS as a Desktop Support Engineer (EUSS) where you will be integral in providing exceptional technical support and ensuring seamless operations for our clients. You will be responsible for troubleshooting hardware and software issues, maintaining computer systems, and assisting users with their tech-related inquiries. This role offers a fantastic opportunity for those eager to kickstart their IT career in a vibrant and collaborative environment.

Join our dynamic team at NCS as a Cloud Engineer (Cloud Hosting)! We are on the lookout for innovative minds who excel at merging technology with human needs. If you are committed to delivering exceptional service and eager to elevate our cloud operations to new heights, we want to hear from you!Role OverviewThis client-facing position involves collaborating within our delivery team to manage cloud operations. You will be responsible for executing daily cloud operations and implementing cloud solutions during technical customer engagements. This includes basic operations, administration, specific implementation projects, and pilot programs within the cloud realm.The ideal candidate will possess significant experience in delivery roles, a track record of successful implementation discussions, and strong client management skills. You should be a proactive team player, ready to share your expertise and provide solutions to both your peers and clients.Key Responsibilities:Utilize your technical expertise and hands-on experience to manage and administer cloud infrastructure effectively.Ensure all configurations meet high standards of performance, security, scalability, maintainability, and reliability, in line with design specifications.Implement configurations with automation principles in mind for new projects, ensuring thorough documentation.Automate the maintenance of cloud systems using tools like Ansible, CloudFormation, and Terraform, with proper documentation.Collaborate with Cloud Solution Architects to provide technical guidance on cloud operations and administration.Participate in cloud migrations for virtual machines (VMs), preferably with experience in migrating over 50 VMs or databases using tools like CloudEndure.Engage with clients during operational meetings to discuss process improvements and contribute to optimizing their environments.Stay updated with the latest technical skills, certifications, and market trends, sharing insights with the technical community, especially in cloud computing.Manage and resolve issues with appropriate documentation and adherence to service-level agreements (SLAs).Oversee the administration and troubleshooting of Unix servers (Linux, Solaris, Ubuntu, etc.).Proficiently install Unix OS and demonstrate strong troubleshooting skills, with knowledge in securing and hardening Unix systems.Expertise in OS clustering for high availability and implementation of IT security policies.Experience in supporting SAN environments and managing storage space effectively.Perform upgrades and apply patches or firmware updates to virtual environments.

We are looking for a talented and enthusiastic Infrastructure Engineer specializing in Intelligent Transport Systems to join our team. In this pivotal role, you will be responsible for designing, implementing, and maintaining robust IT infrastructure solutions that support our enterprise operations. Your expertise will be crucial in ensuring the reliability, performance, and security of our network systems across the organization.Key Responsibilities:Design, deploy, and manage both on-premises and cloud infrastructure solutions, including servers, networks, and storage systems.Administer and monitor enterprise systems such as Windows/Linux servers, Active Directory, DNS, DHCP, and virtualization platforms (e.g., VMware/Hyper-V).Implement system updates, patches, and configuration changes following best practices to enhance system stability.Conduct regular system performance tuning, backup and recovery operations, and security monitoring to maintain optimal infrastructure health.Work collaboratively with DevOps, security, and application teams to promote infrastructure scalability and reliability.Troubleshoot and resolve complex hardware, software, and networking issues as they arise.Automate infrastructure processes utilizing scripting languages such as PowerShell, Bash, or Python.Maintain comprehensive documentation for infrastructure architecture, configurations, and operational procedures.

About UsAt NCS, we are driven by a passion for technology. We connect people with technology, fostering community growth and transforming industries.We are actively seeking a Sales Manager to join our dynamic and diverse team at NCS!If you are dedicated to exceeding expectations, eager to exemplify excellence, and passionate about bridging the gap between people and technology, we invite you to connect with us!Your Mission:The Sales Manager will be pivotal in propelling NCS's sales initiatives, ensuring account penetration, qualifying prospects, supervising sales activities, planning sales processes, and closing sales opportunities within the relevant sectors. You will cultivate deep and trusted relationships with clients to nurture and expand future opportunities, concentrating on application-centric solutions.In addition to managing your sales and revenue targets, you will serve as a trusted advisor to clients, collaborating with the right teams at NCS to leverage expertise and thought leadership in delivering successful solutions.Reporting to the Sales Lead, you will collaborate closely with various teams across NCS, including Client Service Units, Lines of Businesses (LOBs), and NEXT Services, defining solution offerings and value propositions to maximize our chances of success. Your deep understanding of client business needs will be crucial in strategizing new growth plans.Key Responsibilities:Lead and expand your portfolio of accounts by engaging key decision-makers and selling NCS Application solutions to target customers.Stay updated on the latest technology trends and client business needs, coordinating across functional teams to assemble the winning team for successful solutions and contract closures.Achieve sales quotas by identifying and securing business from new and existing clients while ensuring customer satisfaction with NCS products and services.Manage and negotiate contract terms with both internal and external stakeholders.Build and maintain relationships at all levels within your designated client accounts.Develop compelling value propositions and successfully negotiate to close deals.Gain a thorough understanding of the organization’s offerings to manage pre-sales requirements effectively.Drive profitable wins that align with NCS’s core capabilities and growth strategy.

Join our team at NCS as a ServiceNow Developer! In this role, you will be responsible for designing, developing, and implementing ServiceNow solutions that enhance operational efficiency and streamline processes. You will work closely with stakeholders to gather requirements and translate them into technical specifications. Your expertise in ServiceNow will help drive our projects forward, ensuring that we deliver high-quality solutions on time.

NCS is searching for a visionary and technically skilled Solution Architect to spearhead the design, implementation, and governance of reusable solution assets that enable scalable platforms across various sectors. This role is pivotal, bridging pre-sales strategy, technical delivery, and the evolution of long-term assets—ensuring our solutions are robust, extensible, and comply with enterprise standards.Key Responsibilities:Technical Solution Sign-Off:Review and approve solution architectures for project proposals, ensuring alignment with asset strategy and scalability goals.Collaborate with pre-sales teams to shape compelling technical narratives and validate feasibility.Delivery Oversight:Oversee the implementation of technical systems during project delivery.Sign off on deployed solutions to ensure they meet architectural, performance, and security standards.Asset Architecture Ownership:Design and maintain the technical architecture of reusable solution assets.Define architectural blueprints, integration patterns, and scalability models for vertical expansion.Work closely with engineering leads to ensure consistent implementation across use cases.Cross-Functional Collaboration:Partner with product managers, engineering teams, and client stakeholders to translate business needs into scalable technical solutions.Act as a technical authority during client engagements, balancing innovation with practical delivery.Governance & Best Practices:Establish architectural standards, documentation practices, and review mechanisms.Mentor engineering teams on architectural principles and asset reusability.Stakeholder Communication:Serve as a liaison between technical and non-technical stakeholders, facilitating clear communication to ensure mutual understanding of proposed solutions.Risk Management:Identify and assess potential technical risks, developing strategies to mitigate them and ensure solution viability.Technical Expertise:Leverage your deep technical knowledge to guide the solution development process, ensuring robust and scalable architecture and design.

Join ncs3 as a Desktop Engineer, where you'll play a crucial role in providing technical support and solutions to our clients. This full-time position is perfect for those starting their careers in IT. You'll have the opportunity to work with a dynamic team, troubleshoot hardware and software issues, and ensure that our clients' systems run smoothly.

Join our dynamic team at ncs3 as a Desktop Engineer, where you will play a pivotal role in managing and supporting our IT infrastructure. This position involves troubleshooting hardware and software issues, ensuring optimal performance of desktop systems, and providing excellent customer service to our end-users. You will collaborate with cross-functional teams to implement solutions that enhance productivity and efficiency.

As an SAP HCM Consultant at NCS, you will play a vital role in configuring, designing, developing, implementing, and maintaining various SAP projects. Your expertise will be essential in providing consultancy services, specializing in ERP products, ensuring high-quality service delivery, and achieving exceptional customer satisfaction.Your Responsibilities:Investigate and resolve reported issues and errors, initiating necessary amendments and testing to ensure optimal system performance.Propose effective workarounds or alternative solutions, managing the selection process and estimating the resources and costs required to meet customer needs.Oversee changes to configurable items, including configuration management planning, identification, controls, and audits.Conduct thorough review and integration testing to guarantee the quality of deliverables prior to user acceptance testing (UAT).Create detailed technical design specifications and translate them into actionable tasks.Develop comprehensive test packages, execute testing procedures, and document results to uphold program quality.Maintain up-to-date system documentation to support ongoing project requirements.Ensure overall customer satisfaction through effective communication and follow-up.