IT Support Engineer

Join Axon and be a Force for Good.At Axon, we’re dedicated to Protecting Life. Our mission drives us to tackle society’s most pressing safety and justice challenges through our innovative devices and cloud software. We believe in collaboration and communication, valuing diverse perspectives from our customers, communities, and team members.Working at Axon means being part of a dynamic and impactful environment where your contributions truly make a difference. Here, you’ll seize opportunities to lead change and continuously grow as you pursue a meaningful mission at a company that values you.Your ImpactAxon is in search of a motivated and skilled Technical Support Engineer who is passionate about customer service, proficient in computer networking, knowledgeable in cloud solutions, and adept in Linux systems administration. This pivotal role involves addressing critical and escalated issues, where we seek a self-motivated individual who thrives in a fast-paced, innovative startup atmosphere focused on law enforcement and excels at troubleshooting technical challenges.

Become a Force for Good with Axon.At Axon, we are dedicated to our mission of protecting life. We tackle critical safety and justice challenges using our innovative devices and cutting-edge cloud software. Collaboration is key to our success; we foster open communication and value diverse perspectives from our customers, communities, and each other.Join us at Axon, where the work is fast-paced and impactful. Here, you'll have the opportunity to take ownership of your projects and contribute to meaningful change while growing in your career at a company that values you.Your Contribution:As a Networking Technical Support Specialist, you will deliver exceptional technical assistance to Axon Fusus customers through various channels, including phone, email, and chat. This role is centered on customer service, providing solutions related to hardware and software, while striving to meet and exceed performance and quality standards.

Join Axon and Make a Difference.At Axon, we are dedicated to the mission of Protecting Life. We tackle society's most pressing safety and justice challenges through our innovative ecosystem of devices and cloud-based software. Our collaborative approach fosters open communication and diverse perspectives, enriching our connections with customers and communities alike.Life at Axon is dynamic, challenging, and rewarding. Here, you will take ownership and make a tangible impact, growing alongside a team committed to a purpose that truly matters.Location: Peachtree Corners, GA, United States (Greater Atlanta Area)Reports to: Senior Manager, Technical SupportDirect Reports: N/A

Axon Enterprise, Inc. develops devices and cloud software aimed at improving safety and justice. The company values openness, empathy, and a range of perspectives from both customers and employees. Axon supports initiative and skill development in a mission-driven environment where individual contributions matter. Role overview The Implementation Engineer II plays a client-facing role, helping Axon deliver technology solutions to public safety partners. This position designs and implements system integrations, working closely with clients and project teams to establish effective processes that promote quality, productivity, and client satisfaction. The role operates with minimal supervision and provides technical services such as system interface design, technical project scoping, and system analysis. Location and travel Remote position with approximately 30% travel required Must reside within commuting distance of one of these hubs: Scottsdale, AZ; Seattle, WA; Boston, MA; Denver, CO; Atlanta, GA Reports to the Manager, Solutions Architect Key responsibilities Serve as a client-facing member of the Software Solutions Delivery Team Collaborate with networking and software specialists to deliver Axon technology to a variety of clients, including public safety organizations Assess IT system architectures to scope technical projects, recommend improvements, conduct Information Security assessments, and participate in architecture review boards Oversee technical projects both remotely and at client sites Communicate project updates to both technical and non-technical client stakeholders Work with account management to address customer needs Deliver high-quality service during Axon software implementations Identify integration opportunities between agency systems (cloud or on-premises) and Axon products Recommend deployment strategies for integrations that align with agency objectives

Be a Catalyst for Positive Change with Axon.At Axon, our mission is to Protect Life. As pioneers in addressing crucial safety and justice challenges, we leverage our innovative ecosystem of devices and cloud-based software. We thrive on collaboration, valuing transparency and inclusivity as we engage with diverse viewpoints from our customers and communities.Working at Axon is fast-paced, rewarding, and meaningful. You will have the opportunity to take initiative and make a tangible impact, all while growing alongside others who share a commitment to our important mission.Your RoleAs a Technical Writer on our Product Enablement team, you will work closely with Product Managers and Engineers to craft content that enhances customer comprehension of our products and services. You will design effective content strategies and empower customer success through thorough documentation. We are looking for an individual who is enthusiastic about clear communication and eager to employ AI technologies to enhance documentation efficiency.ResponsibilitiesDevelop and maintain release notes, end-user guides, administrator manuals, developer documentation, and UI strings for Axon products.Foster deep customer understanding and continuously refine documentation based on user feedback.Collaborate with cross-functional teams including Product Management, Design, Engineering, Customer Support, Training, Marketing, Account Management, and Sales.Conduct content analysis and create documentation plans for new features and products.Promote best practices for technical communication across Axon, including enhancements through AI workflows.Partner with the training team to advocate for content reuse and develop efficient content and learning strategies.Utilize a content management system to create, review, and distribute content across multiple platforms.Assist in managing documentation translation workflows and processes.Location: This position is based in one of our R&D hubs (Atlanta, Denver, Seattle, Scottsdale, or Boston) and follows a hybrid work schedule. In-person collaboration is essential, and team members are expected to be onsite from Tuesday to Friday, with the option to work remotely on Mondays, unless an approved workplace accommodation is in place.Reports to: Senior Manager, Product EnablementDirect Reports: None

Be a Force for Good at Axon.At Axon, we are dedicated to our mission of Protecting Life. We tackle society's most pressing safety and justice challenges through our innovative ecosystem of devices and cloud-based software. We thrive on collaboration, valuing transparency and diverse perspectives from our customers, communities, and one another.Working at Axon is a fast-paced, fulfilling experience where you will take charge and make a meaningful impact. Here, your contributions are valued, and you will continually develop your skills while working towards a purpose that matters. Your ImpactWe are searching for an enthusiastic and seasoned Program Manager, Adoption & Enablement to spearhead internal enablement and customer adoption throughout the Fusus lifecycle. This role emphasizes training delivery, curriculum development, quality assurance, and ongoing support post-deployment.You will take ownership of program initiatives while delivering hands-on instructor-led training, ensuring that both internal Axon teams and external law enforcement customers effectively adopt Fusus workflows. Success in this role requires the ability to convey not only platform functionalities but also the technical principles necessary for effective deployments, translating real-world operational scenarios into scalable enablement experiences.The ideal candidate will be a strong cross-functional collaborator with an operational understanding of Axon Fusus, outstanding facilitation skills, and the ability to independently conduct training and enablement sessions. This position is crucial in facilitating a smooth transition for customers from deployment to sustainment, maximizing product utilization, operational readiness, and long-term success.What You’ll DoLocation: US-based Axon hub sites (Atlanta, Boston, Denver, Scottsdale, or Seattle metro areas)Travel: Approximately 50%Reports to: Sr. Director, RTO SaaS Delivery

Join Axon and be a Force for Good.At Axon, our mission is to Protect Life. As explorers, we tackle society's most pressing safety and justice challenges with our suite of devices and cloud-based software. We believe collaboration is key; we nurture open communication and embrace diverse perspectives from our customers, communities, and each other.Life at Axon is dynamic, challenging, and impactful. Here, you'll take ownership and drive meaningful change. Experience continuous personal growth while contributing to a mission that truly matters at a company where your contributions are valued.Your ImpactAs the Director of Technical Support, you will play a pivotal role in scaling and enhancing our Tier 1 Technical Support team to cater to a rapidly expanding global customer base. You will outline the strategic vision, organizational structure, and operational framework necessary to provide consistent, high-quality support at scale.In this capacity, you will lead through leaders, foster operational excellence, and innovate the use of AI and automation to revolutionize support delivery. You will collaborate with Product, Engineering, Sales, and Customer Success teams to ensure a seamless, customer-focused experience while cultivating a high-performing, future-ready organization.What You’ll DoLocation: Peachtree Corners, GA (Greater Atlanta Area) / Scottsdale, AZReports to: Sr. Director, Global SupportDirect Reports: 15, including 1-2 Team LeadsOperations Leadership:Guide and mentor technical support leaders and their teams, offering strategic direction, coaching, and organizational insight.Enhance functional KPI performance in alignment with departmental and corporate objectives.Ensure escalations are resolved effectively, which may involve coordination with other departments such as sales, customer success, and accounting.Analyze, manage, and implement performance metrics, scorecards, and reporting to evaluate team and individual performance.Quality Assurance, Training, and Process Improvement:Examine top issues and trends from Salesforce, JIRA, and other systems to pinpoint improvement and training opportunities.Partner with the training team and senior department leadership to develop QA and training strategies that ensure program effectiveness.Identify areas for improvement and spearhead process optimization initiatives to enhance efficiency and customer satisfaction.

Join Our Customer Success Team at TractianAt Tractian, our Customer Success team plays a pivotal role in driving renewals and expansion, ensuring long-term value, retention, and growth for our global clientele. We pride ourselves on fostering strong relationships with industry leaders such as Hyundai, Bosch, and Kraft Heinz, helping them achieve outstanding success with Tractian’s innovative solutions. Our team, recognized as trailblazers in industrial technology, is dedicated to delivering immediate returns on investment, building lasting partnerships, and achieving exceptional net revenue retention. Every member of our team is empowered to make a significant impact, celebrated for their excellence, and supported in creating enduring value for our customers.Key ResponsibilitiesAs a Technical Support Engineer, you will take the lead in troubleshooting mechanical challenges, providing efficient solutions, and ensuring outstanding customer satisfaction. You will collaborate with our development team to enhance our products, offer remote support through Helpdesk and email, and meticulously document all actions within HubSpot CRM. Furthermore, you will create support materials and share your knowledge to elevate technical reliability and drive customer success.

About Axon Axon Enterprise, Inc. is committed to its mission of Protecting Life. The company develops devices and cloud software to address public safety and justice challenges. Axon values transparency, empathy, and diverse perspectives from customers and communities. Role Overview The Salesforce Technical Architect will manage a complex Salesforce ecosystem that includes Sales Cloud, CPQ, Billing, e-Commerce, and integrations with Microsoft D365. This position shapes architectural standards, mentors developers, and influences the direction of a platform central to Axon's mission. Location and Office Schedule Location: Hybrid from one of Axon's US offices (Atlanta, Georgia, United States) In-office expectations: 4 days per week (Tuesday through Friday) What You Will Do Define and oversee Salesforce technical architecture, setting standards for design patterns, data modeling, integration strategies, and platform security. Lead architecture reviews for new features, integrations, and modifications to ensure scalability, performance, and maintainability. Manage integration strategies between Salesforce, Microsoft D365, revenue systems, and other enterprise platforms using REST/SOAP APIs and event-driven methods. Implement and maintain coding standards, DevOps practices, and release management protocols. Work closely with Business Analysts, Sales Operations, Finance, and other teams to deliver effective solutions.

About Abby CareAt Abby Care, we are committed to making family caregiving accessible and sustainable for everyone. With over 50 million Americans serving as unpaid family caregivers, our mission is to empower these individuals by providing them with the training and support they need to be compensated for the invaluable care they offer at home.We are developing a cutting-edge, technology-driven, family-first care platform that aims to enhance care delivery, improve health outcomes, and ensure an exceptional experience across the nation.As we expand our mission, we seek passionate individuals to join our team. Partnering with leading insurance providers, healthcare systems, and community organizations, we are backed by forward-thinking venture capitalists dedicated to supporting families across the country.The RoleWe are in search of a dynamic and ambitious leader to take on the role of General Manager for Georgia. This hybrid position is based in Atlanta, Georgia and is suited for someone with a proven track record in managing complex, high-growth environments and leading large teams. In this role, you will have complete autonomy and ownership of the Georgia market, allowing you to think innovatively and execute decisively to create a meaningful impact.You will be responsible for the success and growth of the Georgia market from the ground up.Key Responsibilities:Develop and own the market strategy and P&L. Identify opportunities for growth and partnerships, analyze the competitive landscape, and adjust positioning in collaboration with company leadership.Ensure operational excellence. Oversee daily market operations, including sales, support, and clinical delivery, using KPIs to hold teams accountable and drive continuous improvement.Build and lead high-performing teams. Recruit, nurture, and manage values-driven operators and growth leaders as the market expands.Act as the market lead and brand ambassador. Establish strong relationships with users, partners, and stakeholders to foster a trusted presence in Georgia.Scale operations with agility. Navigate rapid growth and regulatory complexities while ensuring an outstanding patient experience.Collaborate across functions. Work with operations, clinical, and product teams to shape strategy and influence the company’s roadmap.

Axon Enterprise, Inc. seeks a Software Technical Account Manager II to join the team in Atlanta, Georgia. This position centers on supporting clients who use Axon's software solutions, with regular travel to customer sites as a key part of the job. Building and maintaining strong relationships with client stakeholders is essential. Key Responsibilities Travel to client locations to provide hands-on technical support for Axon's software products Diagnose and resolve software issues, helping clients overcome technical challenges Lead training sessions to support user adoption and effective use of Axon's solutions Collaborate with internal teams, sharing client feedback to help improve products Work to ensure user satisfaction and foster long-term client success Requirements Technical experience supporting software products Strong customer service skills and clear communication Willingness and ability to travel frequently to client sites Skill in building trust and maintaining relationships with key stakeholders

Smarsh supports organizations in regulated sectors by helping them manage risk and gain insight from digital communications. Over 6,500 clients rely on Smarsh to spot compliance, legal, and reputational risks across more than 80 communication channels. The company’s work helps clients avoid regulatory penalties and negative publicity. Smarsh has earned recognition from Gartner and Forrester for its innovation and has appeared on the Inc. 5000 list every year since 2008. Role overview The Senior Technical Support Engineer I provides dedicated support for key customers in Atlanta. Acting as an Account Manager for select clients, this role leads weekly status meetings with stakeholders to monitor progress and address any concerns. Beyond handling support cases, the engineer is responsible for delivering service that aims to exceed customer expectations. Location Atlanta

Join Axon and be a Force for Good.At Axon, we are driven by a mission to protect life. Our team tackles society's most pressing issues of safety and justice through a powerful ecosystem of devices and cloud software. We believe in collaboration, embracing diverse perspectives from our customers, communities, and each other.Working at Axon is dynamic, challenging, and impactful. You will be empowered to take ownership and effect real change while growing in a mission-driven environment that values your contributions.Your ImpactAs a Senior Site Reliability Engineer on the APX SRE CloudOps team, you will be responsible for designing and constructing the cloud infrastructure and automation platforms that support Axon's product engineering teams. You will create solutions for multi-cloud environments (Azure, AWS), ensure compliance with FedRAMP standards, and manage large-scale Kubernetes platforms that handle production workloads across various regions. This role involves extensive coding to build services, APIs, and internal tools utilizing languages such as Go and Python. Additionally, you will take part in on-call rotations and incident response, leveraging your operational experience to enhance reliability and guide platform investments. This position merges software engineering expertise with cloud architecture and production accountability.Location - This position is based in our Atlanta (Peachtree Corners), Seattle, or Boston office and operates on a hybrid schedule. We encourage in-person collaboration and require team members to work onsite from Tuesday to Friday, with the flexibility to work remotely on Mondays unless an approved workplace accommodation is in place. We believe that connection fosters innovation, and our in-office culture is designed to promote meaningful teamwork, mentorship, and collective success.

If you are enthusiastic about developing cutting-edge semiconductor systems that drive the future of wireless technology, Falcomm is the place for you! We are at the forefront of transforming innovative semiconductor research into tangible products, specializing in energy-efficient RF power amplifiers and wireless solutions. Our vision is to redefine performance, efficiency, and integration in contemporary communication systems.We are looking for a talented ASIC Engineer to join our team, specializing in the design and development of mixed-signal and digital integrated circuits that interface seamlessly with our RF technologies. In this pivotal role, you will engage in the design, implementation, and verification of ASIC components as part of larger system-on-chip platforms. You will collaborate closely with RFIC, analog, verification, and system engineering teams to deliver high-performance silicon solutions.

Harness is a pioneering AI Software Delivery Platform, founded by technologist and entrepreneur Jyoti Bansal, who previously co-founded AppDynamics, which was acquired by Cisco for $3.7 billion. With approximately $570 million in funding and a valuation of $5.5 billion, we are supported by prestigious investors like Goldman Sachs, Menlo Ventures, IVP, and Citi Ventures. As artificial intelligence accelerates code creation, the bottleneck has shifted to subsequent phases such as testing, deployments, application security, compliance, and cost optimization. Harness leverages AI and automation to streamline these processes, enabling teams to release software more rapidly while ensuring security and governance throughout the entire software delivery lifecycle.Our platform, powered by Harness AI and the Software Delivery Knowledge Graph, incorporates deep context and intelligent automation across the software delivery lifecycle, with governance and policy-driven controls integrated throughout.In the past year, Harness has facilitated over 185 million deployments, 82 million builds, 18 trillion flag evaluations, and 8 million security scans while optimizing tests and managing $2.8 billion in cloud spending. Our customers, including United Airlines, Morningstar, and Choice Hotels, have achieved release acceleration of up to 75%, reduced cloud costs by up to 60%, and enhanced DevOps efficiency by a factor of 10.With a global team spread across 14 offices in 25 countries, Harness is at the forefront of AI software delivery, and we invite exceptional talent to join us on this exciting journey.

Become a Catalyst for Positive Change at Axon.At Axon, we are dedicated to our mission of Protecting Life by addressing the most pressing safety and justice challenges through our innovative devices and cloud-based software. As a team, we thrive on collaboration, valuing diverse perspectives from our customers and communities.Life at Axon is dynamic, rewarding, and impactful. Here, you will take charge and foster genuine change, growing alongside a team dedicated to a meaningful mission.Your ImpactAs part of the Real Time Operations division, you will contribute to developing exceptional situational awareness software tailored for emergency responders. As a Senior Staff Software Engineer, you will lead the creation of a high-performance real-time crime center application that aggregates live data from various devices, enhancing our responders' decision-making capabilities during critical situations. Your role will involve designing and implementing essential systems across cloud, web, and mobile platforms that direct responders to where they are most needed.Collaboration will be key as you work closely with device teams, backend and frontend engineers, and communication teams to efficiently process real-time geolocation data from field devices such as patrol cars, body cameras, and drones. By consolidating data streams onto a unified interface, you will empower users to make informed decisions that can save lives.Reporting to the Director of Engineering for Real Time Operations, you will provide technical leadership and strategic guidance on long-term initiatives. Your mentorship will help cultivate the next generation of senior engineers, fostering a collaborative and growth-oriented environment.With your strong customer empathy and understanding of user challenges, you will adeptly balance competing business and engineering priorities to steer the team towards outstanding outcomes.

Become a Force for Good with Axon.At Axon, we are committed to safeguarding lives. Our mission involves tackling society's most pressing safety and justice challenges through our innovative array of devices and cloud software. We believe in collaboration and value diverse perspectives from our customers, communities, and colleagues. Experience a dynamic and fulfilling life at Axon where you'll lead impactful projects and foster continual growth, all while contributing to a purpose that resonates.Your ContributionAs a Technical Writer within our Product Enablement team, you'll partner with Product Managers and Engineering to develop content that enhances customer comprehension of our offerings. You'll implement effective content strategies that facilitate customer success through comprehensive documentation. We're looking for a candidate enthusiastic about clear communication and eager to leverage AI technologies to streamline our documentation processes.Key ResponsibilitiesCreate and refine release notes, user guides, administrator documentation, developer content, and UI strings for Axon products.Foster customer empathy and continuously enhance documentation based on user feedback.Collaborate with interdisciplinary teams including Product Management, Design, Engineering, Customer Support, Training, Marketing, Account Management, and Sales.Conduct content analysis and devise documentation strategies for new features and products.Promote best practices in technical communication across Axon, including enhancements via AI workflows.Work closely with the training team to optimize content reuse and develop efficient learning plans.Utilize a content management system to create, review, and disseminate content across various platforms.Support documentation translation processes and workflows.Location: This position is based in one of our R&D hubs (Atlanta, Denver, Seattle, Scottsdale, or Boston) and follows a hybrid work schedule. Team members are expected to collaborate onsite from Tuesday to Friday, with the option to work remotely on Mondays, unless otherwise accommodated.Reports to: Senior Manager, Product EnablementDirect Reports: None

Become a Catalyst for Positive Change at Axon.At Axon, our mission is to Protect Life. We are pioneers tackling society's most pressing safety and justice challenges through our innovative ecosystem of devices and cloud software. Much like our products, we thrive on collaboration, fostering open communication and valuing diverse viewpoints from our customers, communities, and each other.Working at Axon is dynamic, fulfilling, and impactful. Here, you will take charge and drive significant change. Experience continual growth while contributing to a mission that truly matters at a company where your contributions are valued.Your Role and ResponsibilitiesWe are engaged in creating the next generation of critical communication systems, developing devices that are essential for public safety professionals across the globe. As a Lead Wireless Software Engineer, you will serve as a technical authority, steering the architecture and implementation of wireless protocol stacks, transport abstraction layers, and real-time communication systems across our array of devices. You will work at the forefront of RF, embedded systems, and cloud-connected software.This is a hands-on technical position with extensive architectural influence.Work Location: This position can be based out of Axon's U.S. hubs located in Atlanta, Boston, Scottsdale (HQ), San Francisco, or Seattle and follows a hybrid work schedule. We encourage in-person collaboration and require team members to work onsite four days a week, from Tuesday to Friday, with the option to work remotely on Mondays, unless an approved workplace accommodation is in place. We believe that connection drives innovation, and our in-office culture is crafted to promote meaningful teamwork, mentorship, and collective success.Reports to: VP of Software EngineeringDirect Reports: 0What You Will Accomplish:Your mission will be to tackle the most challenging wireless issues faced by our products: converting research into robust, high-performance PHY/MAC systems; designing firmware and toolchains that meet stringent latency, power, and reliability benchmarks; and outlining the wireless roadmap that harmonizes innovation, manufacturability, and real-world performance. You will influence how our devices connect and function at scale — from laboratory prototypes to deployed fleets — and your contributions will be evaluated based on real-world performance rather than simulations. This role requires both RF insights and deep systems software expertise, sitting at the crossroads that defines the reliability and trustworthiness of our entire communication platform.

Anduril Industries builds advanced defense technology for the U.S. and allied military, blending modern engineering with national security needs. Its platforms, such as Lattice OS, integrate autonomy, AI, computer vision, sensor fusion, and networking to enable rapid deployment in real-world scenarios. The company focuses on delivering new capabilities quickly, supporting military teams as they adapt to changing global conditions. Tactical Recon & Strike Team The Tactical Recon & Strike (TRS) division leads two primary missions: developing autonomous drones and scaling up solid rocket motor production. The team transforms products like Ghost, Anvil, Bolt, and Altius from concept to operational systems, working alongside experts in engineering, operations, and manufacturing. Within TRS, the Rocket Motor Systems group designs and manufactures solid rocket motors using advanced materials and proprietary methods to meet diverse mission requirements. Software and hardware engineers collaborate to create robotics and propulsion systems that perform reliably in demanding environments. Role Overview The Systems Engineer will be a key contributor within the TRS division, shaping products such as Altius, Anvil, Bolt, and Ghost. This role requires a strong background in electrical engineering and systems engineering, especially for safety-critical applications. Responsibilities include guiding technical direction, overseeing comprehensive product design, and coordinating across teams to deliver essential capabilities. The position involves both hands-on problem solving and strategic planning to support Anduril’s mission. What You Will Do Lead systems engineering processes for core Anduril products, including Altius, Anvil, Bolt, and Ghost. Collaborate with product leads to define, staff, and deliver new capabilities by working with Business Lines and clarifying product requirements and deliverables. Location Atlanta, Georgia, United States