About the job
ICAP Outsourcing Solutions is a premier B2B service provider in Greece, boasting over 55 years of excellence in the market. We offer a diverse range of services, categorized into four key areas:
- Outsourcing and Human Resource services
- Customer Service and Promotion of Products and Services through telephone and various communication channels
- Consulting Services focused on Talent Acquisition, Training, and Human Resource Development
- B2C and B2B Claims Information and Management Services
We are currently seeking a driven IT Support Engineer to become a valuable member of our team.
As part of the Group’s IT Helpdesk team and reporting to the IT Operations Director, you will provide support to users across all business units, specializing in 1st and 2nd level troubleshooting.
If you are passionate about resolving technical challenges, enjoy collaborating with others, and have a thirst for continuous learning, this position is tailored for you.
Key Responsibilities
- Deliver day-to-day end-user IT support as a member of the Group’s Helpdesk team
- Oversee and maintain PCs and laptops, both remotely and on-site
- Diagnose and resolve hardware, software, and network issues, as well as manage user accounts and configurations
- Log, track, and resolve support tickets within established timelines
- Utilize internal knowledge bases and reliable sources to provide accurate solutions
- Prioritize multiple concurrent issues and follow up with users to ensure full system functionality
- Maintain all endpoints in optimal condition and prepare weekly reports
- Administer Active Directory, including user onboarding/offboarding and security group management
- Manage cloud-based platforms such as RMM and Microsoft 365
- Adhere to operational and security protocols, guaranteeing compliance and system integrity
