IT Support Engineer

Middesk seeks a Support Associate in San Francisco to assist clients and ensure they have a positive experience with the company's services. This position centers on clear communication and practical problem-solving. Key responsibilities Answer customer questions and offer effective solutions Work directly with clients to resolve issues related to Middesk's services Contribute to team efforts aimed at improving customer satisfaction What you'll bring Strong communication skills Skill in resolving problems efficiently Interest in building positive relationships with clients

Role overview The Associate Technical Support Specialist at AssembledHQ works onsite in San Francisco, focusing on helping clients resolve technical issues and ensuring users have a smooth experience with AssembledHQ's products. This position centers on direct customer interaction, troubleshooting, and providing clear, effective solutions. What you will do Respond to customer inquiries and address technical concerns Diagnose and resolve technical issues as they arise Communicate solutions in a clear, friendly manner Support a seamless experience for users of AssembledHQ's products Requirements Interest in technology and customer service Strong communication skills Ability to work well in a busy setting

Faire connects independent retailers with unique products through its online wholesale marketplace. The company’s mission is to help local businesses compete with larger e-commerce companies and strengthen communities by supporting the shop local movement. Role overview The Risk team is hiring a Verifications Associate in San Francisco, CA. This role centers on analyzing and verifying small businesses. Some weekend shifts may be part of the monthly schedule. What you will do Verify retailers and brands by reviewing social media, geolocation data, and requesting further details when necessary. Assist in developing and launching risk management policies, procedures, and tools. Monitor account balances and credit limits to track Faire’s credit exposure. Collaborate with Sales and Support to improve communication, streamline processes, and support strong customer experiences.

Role Overview Cloudflare, Inc. is hiring an Associate Solutions Engineer for a hybrid role. This position focuses on supporting clients by identifying their needs, resolving technical challenges, and helping to implement solutions that improve their experience with Cloudflare's products and services. What You Will Do Work with teams across the company to understand client requirements Troubleshoot and resolve technical issues for clients Help implement solutions that address client challenges Communicate technical concepts clearly to both clients and internal stakeholders

The Desk Side Support IT Analyst plays a critical role in delivering exceptional IT service and operational maintenance to corporate end users across our San Francisco offices. Collaborating closely with teams in Engineering, Sales, Marketing, and Finance, you will ensure the seamless operation of IT services for our users.• Strong analytical and creative problem-solving skills are essential.• Excellent verbal and written communication skills are required.• Experience in multi-platform client computing, particularly with Windows and Apple operating systems.• Proficiency in communication and collaboration tools, including MS Outlook, video conferencing, and VoIP telephony systems; familiarity with mobile telephony and web/audio conferencing is a plus.• Knowledge of client LAN, wireless, and remote access networks.• Experience with end user account administration via Active Directory.• Proficiency in MS Office and similar productivity software is necessary.• Familiarity with MS SharePoint or Confluence for page updates is highly desirable.

At Exa, we are revolutionizing the way AI applications access information by building a cutting-edge search engine from the ground up. Our robust infrastructure allows us to effectively crawl the web, train advanced embedding models for efficient indexing, and create high-performance vector databases using Rust for rapid searching capabilities. We are proud to manage a $5M H200 GPU cluster that operates thousands of machines daily.As a Support Engineer at Exa, you'll play a crucial role in delivering exceptional support to our customers and internal teams by tackling engineering challenges as they arise.

Join Artech Information Systems LLC as a Desktop Support Specialist, where you will play a vital role in providing technical assistance and support to our team in San Francisco. This position involves troubleshooting hardware and software issues, ensuring that our systems operate efficiently, and delivering exceptional customer service.

Join Anthropic as a Product Support Specialist and play a pivotal role in ensuring the safe delivery of AI to users worldwide. In this dynamic position, you'll engage directly with users, addressing their needs and concerns while investigating and tracking issues to enhance their experience. You'll also identify knowledge gaps within our team and provide exceptional support to strategic clients, showcasing your commitment to customer satisfaction and effective communication.

As a Support Engineer at Dust, you will play a pivotal role in ensuring our customers receive top-notch assistance with our cutting-edge technology solutions. You will be responsible for troubleshooting and resolving technical issues, guiding users through product features, and providing personalized support to enhance customer satisfaction. Your technical expertise and communication skills will be key in fostering strong relationships with our user base.

We are seeking a dedicated Help Desk Support Specialist to join our team. In this role, you will provide exceptional technical support and assistance to our clients, ensuring their IT issues are resolved efficiently and effectively. You will be the first point of contact for users experiencing technical difficulties, and your goal will be to enhance their overall experience by providing timely solutions.

Join our team as an Office Services Associate - Floater, where you will play a crucial role in maintaining efficient office operations. In this dynamic position, you will be responsible for providing support across various departments, ensuring seamless workflow and outstanding service delivery. You will have the opportunity to engage with diverse teams and contribute to a collaborative work environment.

Join our dynamic team at Zip as a Senior Technical Support Engineer. In this pivotal role, you will leverage your expertise in technical troubleshooting and customer service to resolve complex issues, ensuring seamless operational continuity for our clients. You will be responsible for diagnosing technical problems, providing timely solutions, and enhancing customer satisfaction through effective communication and support.

About NorthbeamNorthbeam is at the forefront of developing an innovative marketing intelligence platform designed to equip top eCommerce brands with a comprehensive overview of their business data. Our advanced attribution modeling and customizable dashboards empower clients to accurately track advertising expenditure, gain insights into the complete customer journey, and foster profitable growth.As we undergo rapid expansion and establish a strong product-market fit, we seek enthusiastic individuals to join our mission. This unique opportunity allows you to make a significant impact within a dynamic, high-growth environment. At Northbeam, you'll collaborate with a team of passionate, driven professionals who prioritize personal and collective excellence. We welcome you to be part of our exciting journey.Our remote-friendly culture includes team members located in San Francisco, Los Angeles, New York, and beyond.About the RoleThe Support Engineer plays a vital role in the post-sales team, collaborating closely with engineering, sales, customer success, and directly with customers. This technical expert is responsible for diagnosing and resolving setup problems, bugs, and any other technical challenges our customers might encounter (including scripting issues and data exports). Your ability to troubleshoot and communicate effectively with both technical and non-technical stakeholders is crucial to ensuring customer satisfaction.As a remote-first organization, our team spans across various locations, including San Francisco, Los Angeles, and New York.Your ImpactServe as the primary contact for technical inquiries submitted via support tickets, Slack channels, or through Customer Success Managers, ensuring clear and effective communication throughout the resolution process.Collaborate directly with customers to seamlessly integrate Northbeam into their eCommerce and analytics frameworks, or to troubleshoot and resolve issues as needed.Analyze customer implementations to diagnose and address technical issues, including working with scripts such as Pixels and Orders APIs.Take ownership of data quality concerns from start to finish, collaborating with internal teams to proactively address identified issues and working with customers to resolve them.Escalate complex or product-related issues to the Engineering team when necessary, providing detailed context and reproduction steps.Continuously enhance external-facing documentation to streamline onboarding processes and empower customers with self-service options.

We are seeking a dedicated Help Desk Support Specialist to join our dynamic team in San Francisco. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance to ensure their technological needs are met. Your primary responsibilities will include troubleshooting technical issues, resolving user inquiries, and maintaining a high level of customer satisfaction.The ideal candidate will possess excellent communication skills, a proactive attitude, and a passion for technology. If you thrive in a fast-paced environment and enjoy helping others, this position is for you!

Join our dynamic team at Artech Information Systems LLC as a Deskside Support Technician in the heart of San Francisco! This full-time role offers you the opportunity to provide top-notch technical support to our clients, ensuring their technology runs smoothly.

About the Role freed is looking for a Product Support Specialist in San Francisco. This role focuses on helping customers get the most from our products. Daily work involves answering questions, resolving issues, and guiding users through features and product use. What You Will Do Assist customers with troubleshooting and technical questions Respond to feature inquiries and provide clear guidance on product use Work with users to resolve issues and improve their experience Location This position is based in San Francisco.

Join our team as a Desktop Support Specialist where you will play a critical role in maintaining and enhancing our IT infrastructure. You will be the first point of contact for troubleshooting and resolving desktop-related issues, ensuring that our employees can work efficiently and effectively.Your responsibilities will include diagnosing hardware and software problems, providing technical support for desktop applications, and collaborating with other IT teams to implement solutions. Your expertise will be invaluable in creating a seamless working environment.

About Our TeamThe Employee Tech Experience (ETX) team is dedicated to enhancing the technological interaction of all OpenAI employees throughout their journey within our organization. Our mission is to facilitate seamless experiences that guide employees at every stage of their career at OpenAI. ETX comprises various disciplines, including IT Support, Logistics, System Operations, and ITAV.About the RoleAs the Executive IT Support Lead, you will be responsible for establishing and managing a premier IT support program tailored specifically for OpenAI executives. Your role will involve designing a scalable program that adapts to the evolving needs of our leadership team while providing direct IT support. You will have the unique opportunity to shape executive support processes with the backing of our IT team to ensure our executives benefit from the most secure and efficient technology solutions.Key Responsibilities:Defining Exceptional Executive IT Support: Utilize your extensive knowledge and experience to enhance Executive IT Support at OpenAI, aligning it with the requirements of our executives.Frontline Executive IT Support: Serve as the primary point of contact for senior leaders and their Executive Business Partners (EBPs), addressing all technology needs while communicating issues, solutions, and timelines effectively.Coordination with IT and Security: Work collaboratively with a diverse team of professionals to ensure that both you and the executives are well-supported and agile.Representing IT Excellence: Proactively identify the emerging needs of executives and assist IT in resolving potential issues before they arise.Qualifications:A minimum of 8 years of experience providing Executive IT Support in high-growth environments.Exceptional communication, troubleshooting, prioritization, coordination, and delegation skills.Proven ability to build trust with executives, business partners, and peers within ETX and IT.

Perplexity is an innovative AI-driven answer engine that resolves billions of inquiries each month. Our mission is to create precise and reliable AI that supports decision-making for inquisitive individuals and organizations globally.We are seeking a skilled Enterprise Customer Support Specialist who combines extensive product knowledge with a commitment to enhancing high-quality support through automation. As a primary advocate for our Enterprise Pro customers, you will assist them in deriving maximum value, troubleshooting intricate issues, and conveying their insights to influence future product enhancements.ResponsibilitiesEngage directly with enterprise customers through tickets, Slack, and occasionally calls to diagnose and resolve their most complex technical and product inquiries, acting as the ultimate resource before involving Product and Engineering.Utilize Perplexity’s AI tools and workflow automations to provide exceptional support at scale, consistently identifying areas to transform repetitive tasks into personalized, self-service solutions.Foster strong relationships with Enterprise users by advising on best practices, gathering structured feedback, and advocating for customer needs during roadmap discussions.Manage comprehensive troubleshooting processes: replicate issues, identify root causes, collaborate with engineers, and deliver clear, jargon-free explanations.Develop and maintain detailed use-case flows, playbooks, and internal documentation that enable both teammates and customers to address recurring challenges more efficiently.Create and update external documentation (FAQs, help center articles, guides, tutorials) and internal knowledge repositories to ensure information remains accessible and current.Monitor and report on support KPIs (response times, customer satisfaction scores, resolution rates) while proposing data-driven enhancements to processes.Participate in an on-call rotation—including some holidays and weekends—to ensure timely global support coverage.RequirementsAt least 3 years of experience in B2B enterprise customer support, particularly in U.S. and E.U. markets, or similar fast-paced tech settings.Hands-on experience with large-language models, along with a solid understanding of AI principles (such as tokens, context windows, embeddings, and trade-offs between latency and cost).Proficiency in translating complex technical concepts—like APIs, SSO/SAML, and cloud integrations—into clear, actionable guidance for customers.