About the job
Are you ready to play a vital role in maintaining the operational integrity of cutting-edge systems that support national infrastructure? Join our high-caliber IT infrastructure team as an IT Support Engineer and contribute to the seamless operation of critical biometric devices located at essential sites. You will be part of a vibrant team dedicated to ensuring these pivotal systems operate flawlessly, 24/7.
Key Responsibilities:
- System Installation & Configuration: Collaborate in the setup and configuration of PCs, workstations, operating systems, applications, and associated peripherals to aid project teams.
- Essential On-Site IT Assistance: Deliver first-level on-site IT support on a 24x7 rotational shift basis, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring critical system uptime.
- Issue Resolution & Escalation: Diagnose and resolve technical problems, providing prompt updates to the Project Manager regarding significant escalations.
- Proactive System Oversight: Conduct daily health checks and inventory assessments to avert downtime and confirm that all systems and devices are functioning correctly.
- Technical Support Proficiency: Leverage your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment.
Why You Should Join Us:
- Acquire hands-on experience in managing and maintaining advanced biometric devices essential to national safety.
- Enhance your troubleshooting capabilities while ensuring uptime in high-stakes, mission-critical settings.
- Learn to navigate Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), crucial for delivering top-tier service.
- Advance into a leadership position, supervising a team responsible for IT support services in critical environments.
- Shift Allowance: Enjoy additional compensation for working on a rotating schedule.
- Transport Allowance: Benefit from a transport allowance to facilitate your commuting needs.
- Standby Allowance: Standby duties are rewarded with a standby allowance.
- Public Holiday Pay: Receive extra pay for working on public holidays.
If you are motivated by the challenge of maintaining essential systems that underpin national operations and are eager to grow your career in IT support, this opportunity is for you!

