About the job
Are you eager to contribute significantly by ensuring the flawless operation of cutting-edge systems that underpin national infrastructure? Join our distinguished IT infrastructure support team as an IT Support Engineer and play a crucial role in maintaining the operational uptime of vital biometric devices at strategic locations. You'll collaborate with a dynamic group committed to keeping essential systems functioning seamlessly, around the clock.
Key Responsibilities:
- System Installation & Configuration: Aid in the setup and configuration of PCs, workstations, operating systems, applications, and relevant peripheral devices to support diverse project teams.
- Essential On-Site IT Support: Deliver first-level on-site IT assistance on a 24/7 rotational basis, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring critical systems remain operational.
- Troubleshooting & Escalation: Diagnose and resolve issues promptly, providing timely updates to the Project Manager regarding significant escalations.
- Proactive Systems Monitoring: Conduct daily health checks and inventory evaluations to avert downtime and guarantee all systems and devices are functioning optimally.
- Technical Support Expertise: Leverage your practical experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment.
Why Join Our Team?
- Acquire hands-on experience managing and maintaining advanced biometric devices essential to national security.
- Enhance your troubleshooting skills while ensuring uptime in high-stakes, mission-critical settings.
- Learn to navigate SLAs and KPIs, crucial for delivering exceptional service.
- Advance to a leadership position, overseeing a team dedicated to providing IT support services in critical environments.
- Shift Allowance: Enjoy additional compensation for working on a rotating schedule.
- Transport Allowance: Benefit from a transport allowance to facilitate your commuting needs.
- Standby Allowance: Receive compensation for standby duties.
- Phone Allowance
If you're motivated by the challenge of maintaining essential systems that support the nation’s operations and aspire to develop your career in IT support, this is the opportunity for you! Fresh graduates are especially encouraged to apply!

