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IT Support Engineer II at Airwallex | Singapore

AirwallexSG - Singapore
On-site Full-time

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Experience Level

Experience

Qualifications

To excel in this role, candidates should possess a strong foundation in IT support, including troubleshooting hardware and software issues, proficient use of IT management tools, and a commitment to delivering excellent customer service. Excellent communication skills, both verbal and written, are essential. Experience in a fast-paced, technology-driven environment is highly desirable.

About the job

About Airwallex

Airwallex stands out as the sole unified payments and financial platform designed specifically for global businesses. With our innovative blend of proprietary technology and software, we empower over 200,000 businesses globally, including industry leaders like Brex, Rippling, Navan, Qantas, SHEIN, and many others. Our fully integrated solutions allow organizations to efficiently manage everything from business accounts and payments to spend management and embedded finance on a worldwide scale.

Founded in Melbourne with a dynamic team of over 2,000 talented individuals across 26 global offices, Airwallex is valued at US$8 billion and is supported by prominent investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital. Join us to take on the most ambitious challenges of your career and help shape the future of global payments and finance.

Attributes We Value

We seek dynamic builders who possess founder-like energy, eager to make a tangible impact while experiencing accelerated learning and genuine ownership. You should bring expertise relevant to your role, sharp analytical skills, and a strong motivation aligned with our mission and operating principles. You thrive in fast-paced environments, exercise good judgment, display curiosity, and make informed decisions based on core principles while balancing speed with thoroughness.

As a humble and collaborative team member, you excel at transforming conceptual ideas into real-world products and consistently deliver results from start to finish. Your use of AI enhances your efficiency, enabling faster problem-solving. At Airwallex, you will confront complex, high-visibility challenges alongside exceptional colleagues, fostering your career growth as we revolutionize global banking. If this resonates with you, let's create the future together.

About the Team

The IT Operations team at Airwallex is the first line of support for employees encountering technology-related issues. We pride ourselves on our friendly demeanor, welcoming new hires on their first day, assisting employees with tech support, and managing our hardware and laptop fleet across all global offices. Our services are delivered through a service desk, chat, face-to-face interactions, and Zoom in our core locations.

Job Summary

In this role, you will deliver exceptional customer service and support to our Airwallex team, both in-office and remotely, while taking the lead for operations in the Americas. Our commitment to providing a fantastic support experience and world-class customer service is unwavering. From new hire IT onboarding to addressing technical issues, you will play a crucial role in ensuring our team's success.

About Airwallex

Airwallex is a pioneering financial platform that unifies payment processes for businesses worldwide, leveraging proprietary technology to provide comprehensive solutions for managing business accounts, payments, and finance efficiently. Our global team is dedicated to innovation and delivering exceptional value to our clients.

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