About the job
Are you looking to contribute significantly by ensuring the flawless operation of advanced technologies that support national infrastructure? Become a pivotal member of our esteemed IT infrastructure support team as an IT Support Engineer. Your role will be crucial in maintaining the operational uptime of essential biometric devices located at key sites. You will join a vibrant team committed to ensuring that critical systems remain operational around the clock.
Key Responsibilities:
- System Installation & Configuration: Aid in the installation and setup of PCs, workstations, operating systems, applications, and associated peripheral devices to facilitate project teams.
- On-Site IT Support: Deliver first-level on-site IT support on a rotational 24/7 schedule, including public holidays (10 am to 10 pm / 10 pm to 10 am), guaranteeing the uptime of vital systems.
- Troubleshooting & Escalation: Diagnose and resolve issues, providing prompt updates to the Project Manager on significant escalations.
- Proactive System Monitoring: Conduct daily health checks and inventory assessments to avert downtime and confirm all systems and devices are operational.
- Technical Support Expertise: Leverage your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications in a Windows environment.
Why Join Us?
- Acquire hands-on experience managing and maintaining cutting-edge biometric devices vital for national security.
- Enhance your troubleshooting skills while ensuring uptime in time-sensitive, mission-critical settings.
- Learn to navigate SLAs and KPIs, essential for delivering top-tier service.
- Advance into a leadership position, overseeing a team providing IT support services in critical environments.
- Shift Allowance: Enjoy shift allowances for working on a rotating schedule.
- Transport Allowance: Receive a transport allowance to support your commuting needs.
- Standby Allowance: Compensation for standby duties is provided.
- Public Holiday Pay: Additional pay for working on public holidays.
If you are motivated by the challenge of maintaining essential systems that support the nation and aspire to advance your career in IT support, this is the ideal opportunity for you!

