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IT Support Engineer for High-Tech Biometrics Systems

XcellinkSingapore, Singapore, Singapore
On-site Full-time

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Experience Level

Entry Level

Qualifications

Requirements: Previous exposure to IT operational environments is advantageous. Strong team player with the ability to collaborate and support team members. Excellent communication and interpersonal skills. Ability to work independently and take ownership of assigned tasks. Certification in Nitec, Higher Nitec, or Diploma, preferably with a focus on IT. Genuine interest in IT Service Management. Willingness to work in rotational shifts.

About the job

Join our dedicated IT Infrastructure Support Team, where you will play a crucial role in managing cutting-edge biometric devices deployed at critical locations of national significance. In this position, you will receive comprehensive training to ensure the seamless operation of these devices, troubleshoot issues, and implement solutions to minimize any operational downtime.

Key Responsibilities:

• Collaborate with project teams to facilitate the implementation, installation, and configuration of PCs, workstations, operating systems, applications, and peripheral devices.

• Provide 1st level on-site IT support to end-users on a 24x7 rotational shift basis, covering shifts from 10 am to 10 pm and 10 pm to 10 am, including public holidays.

• Communicate findings and provide timely status updates to the Project Manager regarding major issues escalated by users.

• Conduct daily health and inventory checks on systems.

• Demonstrate experience in the installation, configuration, troubleshooting of PCs, peripheral devices, and application maintenance support.

• Showcase hands-on experience in supporting end-users within a Windows environment.

About Xcellink

Xcellink is at the forefront of delivering innovative IT solutions that enhance operational efficiency and security. Join us to be part of a transformative journey in the technology landscape.

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