About the job
Are you eager to make a significant contribution by ensuring the uninterrupted operation of cutting-edge systems that underpin our national infrastructure? Become a vital member of our distinguished IT infrastructure support team as an IT Support Engineer, where you'll play a key role in maintaining the operational uptime of crucial biometric devices at pivotal locations. You will join a dynamic team committed to keeping essential systems functioning smoothly around the clock.
Key Responsibilities:
- System Implementation & Configuration: Aid in the installation and configuration of PCs, workstations, operating systems, applications, and peripheral devices to support project teams effectively.
- Critical On-Site IT Support: Deliver first-tier on-site IT support on a rotating 24/7 schedule, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring the operational uptime of essential systems.
- Troubleshooting & Escalation: Identify and resolve issues promptly, providing timely updates to the Project Manager regarding significant escalations.
- Proactive System Monitoring: Conduct daily health checks and inventory assessments to avert downtime and guarantee that all systems and devices are fully operational.
- Technical Support Expertise: Leverage your practical experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment.
Why Join Our Team?
- Acquire hands-on experience managing advanced biometric devices that are critical to national security.
- Enhance your troubleshooting skills while ensuring uptime in time-sensitive, mission-critical environments.
- Gain insights into navigating SLAs and KPIs, essential for delivering top-tier service.
- Advance into leadership roles, overseeing a team dedicated to providing IT support services in critical environments.
- Shift Allowance: Enjoy shift allowances for working on a rotating schedule.
- Transport Allowance: Receive a transport allowance to assist with your commuting needs.
- Standby Allowance: Compensation for standby duties.
- Public Holiday Pay: Additional pay for working on public holidays.
If you are motivated by the challenge of maintaining essential systems that keep the nation running, and wish to grow your career in IT support, this is the perfect opportunity for you!

