About the job
Join our distinguished IT infrastructure support team as an IT Support Engineer and play a key role in maintaining the operational uptime of critical biometric systems that support national infrastructure. Your expertise will be vital in ensuring the seamless operation of advanced technologies at strategic locations, contributing to the safety and efficiency of our national systems.
Key Responsibilities:
- System Implementation & Configuration: Facilitate the setup and configuration of PCs, workstations, operating systems, applications, and ancillary peripheral devices to assist project teams.
- On-Site IT Support: Deliver first-level on-site IT support on a 24/7 rotational shift basis, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring operational continuity of essential systems.
- Troubleshooting & Escalation: Diagnose and resolve technical issues, keeping the Project Manager informed of significant escalations.
- Proactive System Monitoring: Conduct daily health checks and inventory assessments to avert downtime and ensure all systems are fully functional.
- Technical Support Expertise: Leverage hands-on experience in troubleshooting and managing PCs, peripherals, and applications within a Windows environment.
Why Choose Us?
- Enhance your skills in managing advanced biometric devices critical for national security.
- Advance your troubleshooting techniques while ensuring uptime in mission-critical environments.
- Understand SLAs and KPIs essential for delivering exceptional service.
- Progress into a leadership role overseeing a team that provides IT support in high-stakes environments.
- Shift Allowance: Enjoy additional compensation for working on a rotating schedule.
- Transport Allowance: Receive support for your commuting expenses.
- Standby Allowance: Compensation for standby duties.
- Public Holiday Pay: Earn extra for working on public holidays.
Are you motivated by the challenge of maintaining essential systems? If you're eager to grow your career in IT support, this is your chance!

