IT Support Engineer - Elevate National Infrastructure

Are you eager to make a significant contribution by ensuring the uninterrupted operation of cutting-edge systems that underpin our national infrastructure? Become a vital member of our distinguished IT infrastructure support team as an IT Support Engineer, where you'll play a key role in maintaining the operational uptime of crucial biometric devices at pivotal locations. You will join a dynamic team committed to keeping essential systems functioning smoothly around the clock. Key Responsibilities: System Implementation & Configuration: Aid in the installation and configuration of PCs, workstations, operating systems, applications, and peripheral devices to support project teams effectively. Critical On-Site IT Support: Deliver first-tier on-site IT support on a rotating 24/7 schedule, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring the operational uptime of essential systems. Troubleshooting & Escalation: Identify and resolve issues promptly, providing timely updates to the Project Manager regarding significant escalations. Proactive System Monitoring: Conduct daily health checks and inventory assessments to avert downtime and guarantee that all systems and devices are fully operational. Technical Support Expertise: Leverage your practical experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment. Why Join Our Team? Acquire hands-on experience managing advanced biometric devices that are critical to national security. Enhance your troubleshooting skills while ensuring uptime in time-sensitive, mission-critical environments. Gain insights into navigating SLAs and KPIs, essential for delivering top-tier service. Advance into leadership roles, overseeing a team dedicated to providing IT support services in critical environments. Shift Allowance: Enjoy shift allowances for working on a rotating schedule. Transport Allowance: Receive a transport allowance to assist with your commuting needs. Standby Allowance: Compensation for standby duties. Public Holiday Pay: Additional pay for working on public holidays. If you are motivated by the challenge of maintaining essential systems that keep the nation running, and wish to grow your career in IT support, this is the perfect opportunity for you!

Are you eager to play a pivotal role in the seamless operation of advanced systems that bolster national infrastructure? Join our esteemed IT infrastructure support team as an IT Support Engineer, where you will ensure the operational uptime of essential biometric devices located at key sites. You’ll become a vital member of a dedicated team committed to maintaining critical systems around the clock. Key Responsibilities: System Implementation & Configuration: Assist with the installation and setup of PCs, workstations, operating systems, applications, and associated peripheral devices to support project teams effectively. On-Site IT Support: Deliver first-level on-site IT support on a 24/7 rotational shift basis, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring the operational continuity of critical systems. Troubleshooting & Escalation: Investigate and resolve technical issues, providing timely updates to the Project Manager regarding major escalations. Proactive System Monitoring: Conduct daily health checks and inventory assessments to avert downtime and guarantee all systems and devices are functioning optimally. Technical Support Expertise: Leverage your hands-on experience to troubleshoot and maintain PCs, peripherals, and applications in a Windows environment. Why Join Our Team? Gain hands-on experience in managing and maintaining advanced biometric devices critical to national security. Enhance your troubleshooting skills while ensuring uptime in time-sensitive, mission-critical environments. Learn to navigate SLAs and KPIs, essential for delivering top-tier service. Advance into a leadership role, overseeing a team responsible for IT support services in critical settings. Shift Allowance: Enjoy additional compensation for working on a rotating schedule. Transport Allowance: Receive support for commuting expenses. Standby Allowance: Compensated for standby duties. Public Holiday Pay: Earn extra pay for working on public holidays. If you are motivated by the challenge of maintaining essential systems that keep the nation functioning and wish to develop your career in IT support, this is your chance!

Join our prestigious IT infrastructure support team as an IT Support Engineer and contribute to the reliable operation of advanced biometric systems essential for national infrastructure. Your role will ensure that mission-critical devices at key locations are operational around the clock, making a significant impact on national security. Key Responsibilities: System Deployment & Configuration: Support the setup and configuration of computers, workstations, operating systems, software applications, and peripheral devices for project teams. On-Site IT Support: Deliver first-level on-site IT support on a 24/7 rotational shift basis, including public holidays, ensuring the uninterrupted functioning of essential systems. Troubleshooting & Escalation Management: Diagnose and resolve technical issues, providing timely updates to the Project Manager regarding major incidents. Proactive System Monitoring: Conduct daily health checks and maintain inventory assessments to prevent system downtime and guarantee all devices are fully operational. Technical Expertise: Apply your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment. Why Work With Us? Acquire valuable experience managing and maintaining cutting-edge biometric technology vital for national security. Enhance your troubleshooting skills in high-stakes, mission-critical environments. Become adept at navigating SLAs and KPIs essential for achieving exceptional service delivery. Advance into leadership roles, supervising a team delivering IT support in critical settings. Shift Allowance: Enjoy a shift allowance as compensation for working on a rotating schedule. Transport Allowance: Benefit from a transport allowance to facilitate your commute. Standby Allowance: Receive compensation for standby duties. Public Holiday Pay: Earn additional pay when working on public holidays. If you're motivated by the challenge of maintaining essential systems that support national security and wish to advance your career in IT support, we encourage you to apply!

Join our esteemed IT infrastructure support team as an IT Support Engineer and play a pivotal role in ensuring the operational continuity of advanced biometric devices critical to national security. In this role, you will be integral to maintaining the seamless functioning of high-tech systems at key locations, working in a dynamic environment that operates around the clock.Key Responsibilities:System Implementation & Configuration: Assist with the installation and configuration of PCs, workstations, operating systems, and applications to support various project teams.Critical On-Site IT Support: Deliver first-level on-site IT support on a 24/7 rotational shift, including public holidays, ensuring the operational uptime of essential systems.Troubleshooting & Escalation: Investigate and resolve technical issues, providing timely updates to the Project Manager on major escalations.Proactive System Monitoring: Conduct daily health checks and inventory assessments to avert downtime and ensure all systems are fully functional.Technical Support Expertise: Leverage your practical experience in troubleshooting and maintaining PCs, peripherals, and applications in a Windows environment.Why Work With Us?Gain invaluable experience managing and maintaining sophisticated biometric devices essential to national security.Enhance your troubleshooting skills while ensuring uptime in high-stakes, mission-critical environments.Learn to navigate SLAs and KPIs, crucial for delivering exceptional service.Progress into a leadership role, overseeing a team providing IT support services in critical environments.Shift Allowance: Enjoy rewards for working on a rotating schedule.Transport Allowance: Receive an allowance to cover commuting expenses.Standby Allowance: Be compensated for standby duties.Public Holiday Pay: Earn extra pay for working on public holidays.If you are passionate about maintaining critical systems that support national infrastructure and wish to develop your career in IT support, we encourage you to apply!

Join Us in Transforming Lives Together!At Pathlight School, we pride ourselves on being Singapore's first school dedicated to autism, seamlessly integrating a comprehensive academic curriculum with essential life skills. As the largest special education institution in Singapore, we are expanding our horizons and invite dedicated candidates to apply for the position of IT Support Engineer.The Information Technology (IT) Team is committed to creating a robust and supportive technological framework that empowers our users while adhering to principles of accountability, security, and privacy. Our technology serves as the driving force of the organization, propelling it forward while ensuring safety and reliability.Your Role and Contributions:We seek a dynamic and enthusiastic IT Specialist to help us realize our vision of nurturing a next-generation learning community of empowered technology leaders and learners. This position is crucial in maintaining a strong and secure network infrastructure that supports all necessary IT services for the organization while ensuring a safe IT environment without compromises. Additionally, you will manage the entire IT procurement lifecycle, ensuring the school maximizes its technology investments.Your Key Responsibilities:1. Infrastructure Management & ProcurementOversee and maintain the school-wide IT infrastructure, systems, and services across all locations.Ensure daily operational readiness of both physical and virtual network services.Assist in IT planning, design, implementation, and monitoring for all campuses and partner schools.Lead the renewal of hardware and service support to ensure uninterrupted service delivery.Assess and procure IT hardware, software, and cloud services.2. Support – Services (Offsite & Onsite)Administer and provide support for core systems, including:User authentication and security (Microsoft Entra ID, SSO)Communication platforms (Email, MS Teams, Zoom, web applications)Data protection and recovery (SharePoint, backups, disaster recovery)School-wide systems (wireless networks, printers, facilities, and inventory systems)Specialized applications (Dynamics Business Central and other school systems)Collaborate with fellow IT Specialists on system enhancements and project initiatives.3. IT & AV Support (with IT Team)Deliver advanced support for IT and AV requirements across events, classrooms, and daily operations.Facilitate multimedia setups, including video recording, production, and live streaming.Troubleshoot and maintain classroom technology to ensure smooth functioning.

Are you looking to make a significant impact by ensuring the flawless operation of advanced systems that underpin national infrastructure? Join our distinguished IT infrastructure support team as an IT Support Engineer, contributing to the operational reliability of crucial biometric devices at strategic locations. You will become an integral part of a vibrant team committed to maintaining essential systems continuously, 24/7. Key Responsibilities: System Installation & Configuration: Support the installation and configuration of PCs, workstations, operating systems, applications, and peripheral devices for project teams. On-Site IT Support: Deliver first-line on-site IT support on a 24/7 rotational shift, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring the operational uptime of critical systems. Troubleshooting & Incident Escalation: Investigate and resolve technical issues, providing timely status updates to the Project Manager on any significant escalations. Proactive System Monitoring: Conduct daily health checks and inventory assessments to avert downtime and ensure all systems and devices are functioning optimally. Technical Support Proficiency: Apply your hands-on expertise in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment. Why Join Our Team? Gain valuable experience managing and maintaining sophisticated biometric devices vital to national security. Enhance your troubleshooting abilities while ensuring uptime in time-sensitive, mission-critical settings. Acquire knowledge in navigating SLAs and KPIs, essential for delivering top-tier service. Advance towards a leadership role, overseeing a team dedicated to providing IT support services in critical environments. Shift Allowance: Earn additional compensation for working a rotating schedule. Transport Allowance: Receive a transport allowance to assist with your commuting needs. Standby Allowance: Compensation is provided for standby duties. Public Holiday Pay: Enjoy additional compensation for working on public holidays. If you are motivated by the challenge of maintaining essential systems that uphold the nation’s functionality and wish to grow your career in IT support, this opportunity is for you!

Join our prestigious IT infrastructure support team as an IT Support Engineer, where you will play a crucial role in ensuring the smooth operation of advanced systems that underpin our national infrastructure. Your contributions will help maintain the operational uptime of essential biometric devices at strategic locations. Be part of a vibrant team dedicated to delivering uninterrupted service, 24/7. Roles & Responsibilities: System Implementation & Configuration: Assist in the deployment and setup of PCs, workstations, operating systems, applications, and peripherals to support project initiatives. Critical On-Site IT Support: Deliver first-level on-site IT assistance on a rotational shift basis, including public holidays (7 am to 3 pm / 3 pm to 11 pm), ensuring that essential systems remain operational. Troubleshooting & Escalation: Diagnose and resolve issues promptly, providing the Project Manager with timely updates on major escalations. Proactive System Monitoring: Conduct daily health checks and inventory assessments to mitigate downtime and ensure all systems and devices are fully functional. Technical Support Expertise: Leverage your practical experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment. Why Join Us? Acquire hands-on experience in managing and maintaining cutting-edge biometric devices critical to national security. Enhance your troubleshooting abilities while ensuring uptime in fast-paced, mission-critical settings. Learn to navigate SLAs and KPIs, which are essential for guaranteeing superior service delivery. Advance into leadership roles overseeing a team responsible for delivering IT support services in crucial environments. Shift Allowance: Enjoy compensation for working on a rotating schedule. Transport Allowance: Receive a transport allowance to assist with commuting costs. Standby Allowance: Be compensated for standby duties. Public Holiday Pay: Earn extra pay for working on public holidays. If you are motivated by the challenge of maintaining essential systems that support the nation and are eager to advance your career in IT support, this opportunity is for you!

Position Overview: The Trade Flow Support Engineer will join a highly skilled team dedicated to ensuring the seamless operation of Squarepoint Capital's essential services, including Infrastructure as a Service (IaaS), Build & Deploy, Research, and Trading. This role is crucial for delivering Level 1 and Level 2 support across our globally distributed services in the APAC, EMEA, and AMER regions. Monitor and provide L1/L2 support across all services, promptly addressing any outages to maintain high availability. Quickly identify, analyze, and rectify alerts and issues, escalating them when necessary to minimize trade flow disruptions and prevent outages. Engage extensively with the trading community, external vendors, and internal development and infrastructure teams. Oversee automated processes, scheduled jobs, and generate regular reports. Manage user requests, tracking progress through approval, updates, resolution, and closure. Identify and eliminate inefficiencies in repetitive tasks, manual processes, and suboptimal tools/workflows, driving continuous improvements through automation and collaboration.

Are you eager to contribute significantly by ensuring the flawless operation of cutting-edge systems that underpin national infrastructure? Join our distinguished IT infrastructure support team as an IT Support Engineer and play a crucial role in maintaining the operational uptime of vital biometric devices at strategic locations. You'll collaborate with a dynamic group committed to keeping essential systems functioning seamlessly, around the clock. Key Responsibilities: System Installation & Configuration: Aid in the setup and configuration of PCs, workstations, operating systems, applications, and relevant peripheral devices to support diverse project teams. Essential On-Site IT Support: Deliver first-level on-site IT assistance on a 24/7 rotational basis, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring critical systems remain operational. Troubleshooting & Escalation: Diagnose and resolve issues promptly, providing timely updates to the Project Manager regarding significant escalations. Proactive Systems Monitoring: Conduct daily health checks and inventory evaluations to avert downtime and guarantee all systems and devices are functioning optimally. Technical Support Expertise: Leverage your practical experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment.Why Join Our Team?Acquire hands-on experience managing and maintaining advanced biometric devices essential to national security.Enhance your troubleshooting skills while ensuring uptime in high-stakes, mission-critical settings.Learn to navigate SLAs and KPIs, crucial for delivering exceptional service.Advance to a leadership position, overseeing a team dedicated to providing IT support services in critical environments. Shift Allowance: Enjoy additional compensation for working on a rotating schedule. Transport Allowance: Benefit from a transport allowance to facilitate your commuting needs. Standby Allowance: Receive compensation for standby duties. Phone AllowanceIf you're motivated by the challenge of maintaining essential systems that support the nation’s operations and aspire to develop your career in IT support, this is the opportunity for you! Fresh graduates are especially encouraged to apply!

Are you prepared to make a significant impact by ensuring the seamless functioning of advanced systems that underpin national infrastructure? Join our distinguished IT infrastructure support team as an IT Support Engineer, where your contributions will help maintain the operational integrity of essential biometric devices at strategic locations. You will be part of a vibrant team committed to ensuring critical systems operate smoothly, round the clock. Roles & Responsibilities: System Implementation & Configuration: Assist with the setup and configuration of computers, workstations, operating systems, applications, and related peripherals to support project teams. On-Site IT Support: Deliver first-level on-site IT support on a 24/7 rotational basis, including public holidays (10 am to 10 pm / 10 pm to 10 am), to ensure the operational uptime of vital systems. Troubleshooting & Escalation: Analyze and resolve issues, providing timely updates to the Project Manager regarding critical escalations. Proactive Monitoring: Conduct daily health checks and inventory evaluations to avert downtime, ensuring all systems and devices are fully operational. Technical Support Skills: Leverage your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment. Why Join Us? Acquire hands-on experience in managing and maintaining advanced biometric devices pivotal to national security. Enhance your troubleshooting abilities while ensuring uptime in time-sensitive, mission-critical settings. Learn to navigate service level agreements (SLAs) and key performance indicators (KPIs) that are essential for delivering top-tier service. Advance into a leadership role, overseeing a team responsible for providing IT support services in critical environments. Shift Allowance: Enjoy shift allowances for working on a rotating schedule. Transport Allowance: Receive a transport allowance to meet your commuting needs. Standby Allowance: Compensation for standby duties. Public Holiday Pay: Additional pay for working on public holidays. If you are motivated by the challenge of maintaining essential systems that keep the nation operational and wish to advance your career in IT support, this opportunity awaits you!

Join our distinguished IT infrastructure support team as an IT Support Engineer, where your contributions will be pivotal in maintaining the operational continuity of advanced biometric systems that underpin national infrastructure. This role offers an exciting opportunity to ensure that essential systems remain functional around the clock, supporting critical operations at key locations. Roles & Responsibilities: System Implementation & Configuration: Help install and configure PCs, workstations, operating systems, applications, and peripheral devices to assist project teams. On-Site IT Support: Deliver first-level on-site IT support on a rotational shift basis, including public holidays (7 am to 3 pm / 3 pm to 11 pm), to ensure essential systems remain operational. Troubleshooting & Escalation: Diagnose and resolve technical issues, providing updates to the Project Manager for significant escalations. Proactive System Monitoring: Conduct daily health checks and inventory assessments to avert downtime and ensure all systems are fully operational. Technical Support Expertise: Leverage your experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment. Why Join Us? Gain invaluable hands-on experience managing and maintaining state-of-the-art biometric devices critical to national security. Enhance your troubleshooting skills while ensuring uptime in fast-paced, mission-critical settings. Learn to manage SLAs and KPIs, crucial for delivering top-notch service. Progress into a leadership role, guiding a team in providing IT support services in essential environments. Shift Allowance: Enjoy benefits for working on a rotating schedule. Transport Allowance: Receive compensation for your commuting expenses. Standby Allowance: Earn additional pay for standby duties. Public Holiday Pay: Benefit from extra pay during public holidays. If you are motivated by the challenge of maintaining systems that are vital to national operations and wish to advance your career in IT support, we invite you to apply!

Are you eager to contribute to the continuous functionality of cutting-edge systems that underpin national infrastructure? Join our prestigious IT infrastructure support team as an IT Support Engineer and play a vital role in ensuring the operational reliability of essential biometric devices at strategic locations. You will be part of an energetic team committed to keeping critical systems operational 24/7. Key Responsibilities: System Implementation & Configuration: Support the setup and configuration of PCs, workstations, operating systems, applications, and peripheral devices to facilitate project teams. On-Site IT Support: Deliver first-level on-site IT assistance on a 24x7 rotational shift, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring the operational uptime of critical systems. Troubleshooting & Escalation: Analyze and resolve technical issues while providing timely updates to the Project Manager regarding major escalations. Proactive System Monitoring: Conduct daily health checks and inventory assessments to avert downtime and guarantee all systems and devices function optimally. Technical Support Expertise: Leverage your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications in a Windows environment. Why Work With Us? Acquire practical experience in managing and maintaining advanced biometric devices essential to national security. Enhance your troubleshooting skills while ensuring uptime in high-stakes, time-sensitive environments. Learn to navigate SLAs and KPIs, crucial for delivering top-tier service. Advance into a leadership role, overseeing a team responsible for providing IT support services in critical settings. Shift Allowance: Enjoy financial rewards for working on a rotating schedule. Transport Allowance: Receive compensation for your commuting needs. Standby Allowance: Compensation for standby duties is provided. Public Holiday Pay: Earn additional compensation for working on public holidays. If you are motivated by the challenge of maintaining crucial systems that support national operations and wish to enhance your career in IT support, this opportunity is for you!

Join a vibrant team dedicated to the exploration, design, management, and optimization of our on-premises cloud infrastructure platforms and services. As a Cloud Infrastructure Engineer, you will collaborate with skilled cloud infrastructure engineers to implement robust cloud networking, storage solutions, virtual machines, and security measures. A solid understanding of cloud infrastructure technologies, architectural principles, and site reliability engineering (SRE) is essential for success in this role.

As a leading innovator, Simular is creating the future of computer user agents, developing AI systems that can operate your computer on your behalf. Our backend infrastructure powers everything from live VM orchestration to agent planning and execution.We seek a versatile backend/infrastructure engineer who excels in uncertain environments, possesses strong architectural instincts, and is eager to take ownership of substantial and evolving components of our system. This role is not limited to traditional 'DevOps' or 'API engineer' functions; you'll play a pivotal role in shaping our platform's scalability and evolution for years to come.Key ResponsibilitiesArchitect and scale the systems that support Simular Cloud and our cross-platform agents.Oversee essential backend services, including APIs, data flows, billing systems, observability, and deployment pipelines.Address complex infrastructure challenges such as VM orchestration, reproducibility, parallel execution, and reliability.Identify opportunities to split or refactor services and lead that evolution.Explore new avenues as products expand, including microVMs, multi-agent orchestration, fine-tuned model endpoints, and community task galleries.Collaborate with product teams and researchers to transform ideas into production-ready systems.Ideal Candidate AttributesProficient in programming fundamentals with solid skills in languages such as Python, Go, Rust, or similar.Experience with some aspects of cloud infrastructure, distributed systems, virtualization, and CI/CD; most importantly, the ability to learn and adapt to new technologies as required.Think architecturally, understanding when to hack and when to design for long-term success.Comfortable managing large, ambiguous problems from start to finish.Bonus: Experience with GPU scheduling, large-scale ML infrastructure, or scaling SaaS applications.

Are you eager to contribute significantly to the operational integrity of advanced systems that underpin national infrastructure? Join our distinguished IT infrastructure support team as an IT Support Engineer and play a vital role in ensuring the operational continuity of essential biometric devices at critical locations. Become part of a proactive team committed to maintaining essential systems around the clock.Key Responsibilities:System Implementation & Configuration: Support the installation and configuration of PCs, workstations, operating systems, applications, and peripheral devices to facilitate project requirements.Critical On-Site IT Support: Deliver first-level on-site IT support on a rotating 24/7 shift schedule, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring that essential systems remain operational.Troubleshooting & Escalation: Diagnose and resolve technical issues, providing timely updates to the Project Manager regarding major escalations.Proactive System Monitoring: Conduct daily health checks and inventory assessments to avert system downtimes and ensure optimal functionality of all devices.Technical Support Expertise: Leverage hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment.Why Join Our Team?Gain practical experience managing and maintaining sophisticated biometric devices that are crucial to national security.Enhance your troubleshooting skills while ensuring uptime in high-pressure, mission-critical settings.Learn to navigate SLAs and KPIs crucial for maintaining premium service delivery.Advance into leadership roles, overseeing a team responsible for IT support services in critical environments.Shift Allowance: Enjoy financial rewards for working on a rotating shift schedule.Transport Allowance: Receive a transport allowance to facilitate your commute.Standby Allowance: Compensation for standby duties.Public Holiday Pay: Additional pay for working on public holidays.If you are motivated by the challenge of maintaining systems that are essential for national operations and seek to advance your career in IT support, we invite you to apply!

Join our dedicated IT Infrastructure Support Team, where you will play a crucial role in managing cutting-edge biometric devices deployed at critical locations of national significance. In this position, you will receive comprehensive training to ensure the seamless operation of these devices, troubleshoot issues, and implement solutions to minimize any operational downtime.Key Responsibilities:• Collaborate with project teams to facilitate the implementation, installation, and configuration of PCs, workstations, operating systems, applications, and peripheral devices.• Provide 1st level on-site IT support to end-users on a 24x7 rotational shift basis, covering shifts from 10 am to 10 pm and 10 pm to 10 am, including public holidays.• Communicate findings and provide timely status updates to the Project Manager regarding major issues escalated by users.• Conduct daily health and inventory checks on systems.• Demonstrate experience in the installation, configuration, troubleshooting of PCs, peripheral devices, and application maintenance support.• Showcase hands-on experience in supporting end-users within a Windows environment.

Role Overview Squarepoint Capital is seeking a Lead Trading Infrastructure Support Specialist to guide its global Trading Infrastructure Support (TIS) team. This leadership role focuses on keeping essential infrastructure, systems, and application services highly available across APAC, EMEA, and AMER regions. The position can be based in Montreal, London, New York, or Singapore. What You Will Do Manage a 24x5 global support schedule, including participation in a weekend on-call rotation. Set policies, processes, roadmaps, and best practices that align with service-level agreements and support business growth. Work with service teams to build automation, self-service tools, and runbooks. Ensure the team is trained and equipped to remove obstacles and improve efficiency. Identify and resolve workflow and operational inefficiencies before they impact the business. Lead and coordinate technical projects and initiatives across the global support team. Take a hands-on approach to troubleshooting and lead recovery efforts during major outages to reduce business disruption.

Are you eager to contribute to the seamless operation of advanced technology systems that fortify national infrastructure? Join our distinguished IT infrastructure support team as an IT Support Engineer. In this pivotal role, you'll be responsible for maintaining the operational uptime of essential biometric devices located at strategic sites. Collaborate with a vibrant team dedicated to ensuring critical systems are operational around the clock.Key Responsibilities:System Implementation & Configuration: Assist in the setup and configuration of PCs, workstations, operating systems, applications, and associated peripherals to support project teams.Critical On-Site IT Support: Deliver first-level on-site IT support on a 24/7 rotational shift basis, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring the operational uptime of vital systems.Troubleshooting & Escalation: Diagnose and resolve technical issues, promptly updating the Project Manager on major escalations.Proactive System Monitoring: Conduct daily health checks and inventory assessments to preempt downtime and ensure all systems function optimally.

As a Senior Infrastructure Engineer Consultant at Thoughtworks, you will play a pivotal role in empowering our clients to design and enhance the infrastructure systems that underpin their software delivery. You will thrive in collaborative settings, working alongside diverse teams to address complex challenges and develop innovative solutions that align with organizational goals. Your blend of technical acumen and adaptive thinking will drive improvements, ensuring the highest standards of technical quality and operational efficiency. You will guide clients in adopting agile methodologies and the DevOps mindset, fostering a culture of collaboration and continuous improvement.