About the job
Are you eager to contribute to the continuous functionality of cutting-edge systems that underpin national infrastructure? Join our prestigious IT infrastructure support team as an IT Support Engineer and play a vital role in ensuring the operational reliability of essential biometric devices at strategic locations. You will be part of an energetic team committed to keeping critical systems operational 24/7.
Key Responsibilities:
- System Implementation & Configuration: Support the setup and configuration of PCs, workstations, operating systems, applications, and peripheral devices to facilitate project teams.
- On-Site IT Support: Deliver first-level on-site IT assistance on a 24x7 rotational shift, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring the operational uptime of critical systems.
- Troubleshooting & Escalation: Analyze and resolve technical issues while providing timely updates to the Project Manager regarding major escalations.
- Proactive System Monitoring: Conduct daily health checks and inventory assessments to avert downtime and guarantee all systems and devices function optimally.
- Technical Support Expertise: Leverage your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications in a Windows environment.
Why Work With Us?
- Acquire practical experience in managing and maintaining advanced biometric devices essential to national security.
- Enhance your troubleshooting skills while ensuring uptime in high-stakes, time-sensitive environments.
- Learn to navigate SLAs and KPIs, crucial for delivering top-tier service.
- Advance into a leadership role, overseeing a team responsible for providing IT support services in critical settings.
- Shift Allowance: Enjoy financial rewards for working on a rotating schedule.
- Transport Allowance: Receive compensation for your commuting needs.
- Standby Allowance: Compensation for standby duties is provided.
- Public Holiday Pay: Earn additional compensation for working on public holidays.
If you are motivated by the challenge of maintaining crucial systems that support national operations and wish to enhance your career in IT support, this opportunity is for you!

