IT Support Engineer at Stripe | Toronto

About FacilityOSFacilityOS is a forward-thinking B2B SaaS company located in the heart of Toronto's thriving tech scene. As we continue to grow rapidly, we offer a leading platform designed to enhance safety, security, compliance, and operational efficiency across vital facility touchpoints. Our dedicated team is passionate about innovation and committed to setting new standards in our industry.At FacilityOS, we foster a collaborative and innovative work culture, valuing each individual's contributions. We prioritize employee engagement and encourage open communication, idea sharing, and active participation.This is a hybrid position, requiring in-office attendance at least two days a week, with the flexibility to work from home the remaining days.About the RoleWe are on the lookout for a Customer Support Analyst to join our vibrant and expanding team. In this pivotal role, you will ensure a smooth customer experience by delivering timely and effective support. The perfect candidate will possess strong problem-solving abilities, outstanding communication skills, and a customer-focused attitude.The ideal candidate is a self-motivated individual with keen attention to detail, technical curiosity, and the ability to juggle multiple tasks while upholding high service standards. If you excel in a fast-paced environment and enjoy solving technical challenges, we want to hear from you!Key ResponsibilitiesCustomer Assistance: Proactively address customer inquiries and resolve issues effectively through various channels, including email, live chat, phone, and video meetings.Diagnose customer concerns accurately and provide positive and timely recommendations for resolution.Technical Support Expertise: Serve as a subject matter expert in technical support, troubleshooting issues related to FacilityOS products, hardware (such as iPads, printers, and internet connectivity), mobile applications, and external software integrations.Deliver clear and actionable guidance to both customers and internal teams.Cross-Functional Collaboration: Work closely with other departments to ensure a seamless customer experience and share insights for continuous improvement.

FacilityOS, a Toronto-based B2B SaaS company, develops a platform designed to help businesses strengthen safety, security, compliance, and operational efficiency. The team operates in the city’s tech hub and values active collaboration, idea sharing, and recognizing each member’s contributions. The Senior Financial Analyst role sits within the finance team in Toronto. This position blends structured financial planning with hands-on business analysis, supporting both day-to-day operations and long-term strategy. The analyst works closely with Finance leadership and teams across FacilityOS, contributing to finance transformation projects and company-wide initiatives. Key Responsibilities Work with Finance leadership and cross-functional teams to deliver financial insights that inform company decisions Lead and support budgeting, forecasting, and financial reporting processes Drive and participate in finance transformation and systems enhancement projects Evaluate and help roll out a new FP&A planning tool Manage ad-hoc analysis and respond to requests from company leadership Contribute to projects that improve finance operations and processes How the Finance Team Operates FacilityOS encourages ownership, curiosity, and continuous improvement within the finance function. The team uses tools like Sage Intacct, Salesforce, and Expensify, and regularly updates its technology to match company growth. This position is based in Toronto and requires in-office work at least two days per week.

About FacilityOSFacilityOS stands at the forefront of innovation as a leading B2B SaaS company located in the bustling tech hub of Toronto. Our commitment to excellence drives us to provide an industry-leading platform that enhances safety, security, compliance, and operational efficiency across various essential facility touchpoints. Our team is composed of passionate professionals dedicated to transforming the industry landscape.We prioritize a collaborative and innovative work environment, where every team member's contributions are valued. Employee engagement is a cornerstone of our culture, fostering open communication and the exchange of ideas.About The Role:We are seeking a Revenue Operations Analyst to contribute to our state-of-the-art revenue engine centered on accurate data, intelligent automation, and integrated systems.In this role, you will manage and optimize our go-to-market (GTM) systems that support our Sales, Marketing, and Customer Success teams, focusing on tech stack administration, reporting, and maintaining data integrity to ensure scalability, efficiency, and actionable insights.You will report to the Senior Manager of Revenue Operations and collaborate closely with various teams across GTM, Enablement, and Data, bridging the gap between business processes and the systems that underpin them.Key Responsibilities:Salesforce & GTM System Administration:Oversee daily administration of Salesforce, including user support, field updates, basic automations, page layouts, and dashboard management.Process and manage ad hoc system updates across Accounts, Opportunities, Quotes, Contracts, Leads, Campaigns, and other related objects.Ensure alignment between Salesforce and connected systems (HubSpot, Gainsight, Gong, Salesloft, Pendo, etc.) to accurately reflect the customer lifecycle.Assist in documenting system configurations, processes, and data definitions clearly.Data Integrity & Reporting:Uphold high standards of data hygiene and governance across all GTM systems, ensuring accuracy and consistency.Monitor and proactively address data quality issues, identifying gaps, inconsistencies, or breakdowns in processes.Develop and maintain comprehensive reports to provide insights and drive decision-making.

About FacilityOSFacilityOS is a forward-thinking B2B SaaS company located in Toronto's bustling tech hub. Our innovative platform is designed to enhance safety, security, compliance, and efficiency across vital facility management touchpoints, positioning us as a leader in our industry. We pride ourselves on our dynamic team of dedicated professionals who are committed to excellence and continuous innovation.At FacilityOS, we foster a collaborative and innovative work culture that values the input of every team member. Employee engagement is paramount, and we actively encourage the sharing of thoughts and ideas.This position operates in a hybrid model, requiring in-office presence at least two days a week while allowing flexibility to work from home on other days.About The Role:To support our expanding Customer Success team, we are seeking a Customer Onboarding Specialist. In this role, you will take ownership of the comprehensive onboarding process for FacilityOS, which includes everything from training sessions to kiosk hardware setup, ensuring timely delivery of initial value and successful project management of implementations. You will work closely with large global enterprises, focusing on helping clients achieve rapid value realization while instilling confidence in our platform's capabilities.Client Consultation:· Conduct informative onboarding calls and training sessions to guide customers through the configuration process - this role is highly customer-facing, ideal for someone who excels at teaching and engaging with clients.· Collaborate with clients to gather and document their configuration requirements based on their use cases.· Address and resolve implementation challenges, including hardware delivery and software setup accuracy.· Ensure that FacilityOS's software is configured appropriately according to customer specifications to facilitate quick adoption upon launch.Onboarding Project Management:· Manage customer relationships from the point of sale through successful implementation of FacilityOS.· Oversee hardware deployment, whether internally or through third-party logistics (3PL).· Regularly assess onboarding progress through data reviews to ensure efficient implementation.

Join Our Team at FacilityOSFacilityOS is a forward-thinking B2B SaaS company based in the bustling tech hub of Toronto. We are experiencing rapid growth and offer a cutting-edge platform that enhances safety, security, compliance, and operational efficiency across essential facility interactions. Our team comprises dedicated professionals who are passionate about innovation and committed to redefining industry standards.We prioritize a collaborative and inclusive workplace culture, where every team member's contribution is valued. Employee engagement is at the forefront of our mission, encouraging open communication and the sharing of ideas.This is a hybrid role, requiring in-office attendance at least two days a week, with the option to work from home on the remaining days.Position OverviewReporting to the Vice President of Marketing, the Marketing Technology & Operations Specialist is pivotal in managing and optimizing our marketing technology stack. This role is designed for individuals passionate about applying technology to solve real-world challenges, eager to learn new tools, and willing to expand their marketing operations expertise from the ground up. Your contributions will ensure our systems work in harmony to facilitate campaign execution, marketing attribution, and pipeline development, driving our next phase of growth.You will collaborate closely with the revenue operations team and seasoned marketers across demand generation, product marketing, and sales, gaining invaluable insights into how modern B2B marketing organizations function at scale.Key ResponsibilitiesMarketing Technology & SystemsAssist with the implementation, integration, and continuous improvement of our marketing technology stack.Connect systems such as HubSpot, Salesforce, Zapier, Qualified AI Chatbot, ZoomInfo, and Salesloft to enable efficient data flow and automation.Ensure data integrity, field mappings, and system configurations to support reporting and execution.Campaign Execution & AutomationSupport the development and execution of marketing campaigns across email, events, and digital platforms.

Join Our Team at FacilityOSFacilityOS, a pioneering B2B SaaS company located in the vibrant tech hub of Toronto, is experiencing rapid growth. Our cutting-edge platform empowers businesses to enhance safety, security, compliance, and operational efficiency across essential facility touchpoints. We pride ourselves on fostering a team of dedicated individuals who are passionate about innovation and excellence, committed to transforming our industry.At FacilityOS, we cultivate a collaborative and innovative culture, valuing every team member’s contributions. Employee engagement is paramount, and we actively encourage the sharing of ideas and information.Exciting OpportunityTo fuel our expansion, we are seeking an experienced Account Director to join our sales team. The ideal candidate will possess a proven history of success in B2B sales, recognized for consistently delivering outstanding results. This role encompasses a vertical-based territory across SMB, MM, and ENT segments, focusing on both acquiring new clients and expanding existing relationships as part of our strategic growth initiative.If you are an outbound sales expert ready to elevate your career, we want to connect with you!In this role, there is no cap on earning potential, providing substantial upside for the right candidate.Your Responsibilities• Collaborate with prospective clients to understand their unique challenges and demonstrate how FacilityOS solutions can address those needs.• Develop and implement a strategic sales plan to create a robust pipeline of opportunities within your designated territory, working closely with your sales manager.• Independently identify, qualify, and close new client opportunities and expansions, aligning with overall sales strategy and company value proposition.• Partner with inbound and outbound BDR/SDR teams, as well as marketing, to bring your sales strategy to fruition and drive pipeline and revenue.• Conduct product demonstrations as needed during the sales process, leveraging the Sales Engineering team for complex deals.• Maintain accurate documentation of all sales activities and ensure up-to-date opportunity statuses within Salesforce, including risks, obstacles, compelling events, and the customer's buying process.

Role overview The Senior Customer Support Specialist at Paddle is based in Toronto and plays a central role in helping clients make the most of Paddle's services. This position centers on assisting customers, resolving their issues, and ensuring every interaction is clear and helpful. The work involves both direct support and contributing to the ongoing improvement of Paddle's customer service approach. What you will do Respond to client questions and provide troubleshooting support for any problems they encounter Address customer concerns with careful attention to detail Help the team refine and improve customer support processes Share insights that can enhance the overall client experience at Paddle Location This position is located in Toronto.

About IdeogramAt Ideogram, we are dedicated to democratizing exceptional design, thereby amplifying human creativity. We specialize in developing proprietary generative media models and AI-driven creative workflows that address unresolved challenges in graphic design. Our talented team comprises innovators with an impressive history of technological advancements, including early research in Diffusion Models, Google’s Imagen, and Imagen Video. We value design, creativity, and craftsmanship as much as we do research and engineering, delivering experiences that resonate with creatives.Having secured nearly $100 million in funding from industry leaders like Andreessen Horowitz and Index Ventures, our headquarters is in Toronto, with a growing presence in NYC. We are rapidly scaling, aiming to triple our team over the next year. Our flat organizational structure promotes a culture of accountability, collaboration, and mentorship.Discover more about our innovations through Ideogram 3.0, Canvas, and Character. Experience Ideogram at ideogram.ai.The OpportunityJoin a thriving global community of creatives, AI enthusiasts, artists, and early adopters of generative media at Ideogram. Our dedicated base of beta testers and loyal customers actively contribute feedback that shapes the future of our products.We are seeking an enthusiastic Customer Support Specialist who will act as a vital voice of our customers and contribute hands-on to creating an outstanding support and community experience. In this role, you will interact directly with users, provide valuable insights to product teams, and empower the community to create, learn, and thrive.You will also help define the ideal customer experience at Ideogram, utilizing AI and automation tools to optimize workflows, enhance your impact, and deliver thoughtful, proactive support.This position is perfect for someone at the start of their career, offering a clear path for growth into a B2B customer support specialist role as we expand our enterprise business.

At Range Group, we champion the importance of professional travel advisors, managing over $4.5 billion in annual travel sales. Our investments are rooted in the belief that travel advisors greatly enhance the travel experience when paired with cutting-edge technology and 24/7 support. Additionally, through the Range Foundation, we allocate 10% of our group profits towards meaningful social impact initiatives, including exploration grants, educational access, and cultural infrastructure projects aimed at building a brighter future for all.About the RoleJoin TripArc Inc. as a Platform Support Analyst I, a pivotal member of our support team. You will play a crucial role in ensuring the seamless operation of our Azure cloud-based proprietary applications while delivering exceptional support to over 1600 travel experts.What You'll DoUser Support: Take ownership of addressing user inquiries, issues, and requests related to platform applications.Manage Escalations: Escalate tickets to the development team, ensuring comprehensive resolutions for users.Documentation: Create and maintain detailed documentation, including knowledge base articles to assist users and support colleagues.Communication: Effectively liaise with cross-functional teams, developers, and stakeholders to report and escalate issues as necessary.

Maple, a Toronto-based health tech company, develops virtual care solutions for patients, healthcare professionals, and organizations across Canada. Since 2015, Maple’s platform has connected over 2,000 healthcare providers with nearly 4 million Canadians. The company serves a broad user base, including individuals, employers, insurers, and public sector institutions. Maple’s mission is to improve health and well-being while supporting a stronger healthcare system. The company has earned recognition from LinkedIn, Deloitte Canada, Globe & Mail, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50. Role overview The Customer Support Coordinator role is based in Toronto, Ontario, with hiring for the team beginning in June 2026. Coordinators are the first point of contact for patients, providers, and prospective customers. This role requires managing a high volume of live chat and email inquiries, guiding users through the platform, and resolving issues efficiently. Coordinators follow established protocols, use internal tools, and escalate complex cases when needed. Balancing speed, accuracy, and empathy is essential to maintaining Maple’s standard of support. This structured, performance-focused position suits those who enjoy problem-solving, communicate clearly, and work well in an organized setting. It offers a strong entry point into Customer Support and Operations at Maple. Key responsibilities Respond promptly and accurately to live chat and email inquiries from patients and providers. Resolve common platform issues by following established workflows and guiding users through solutions. Identify and escalate complex issues to the appropriate internal teams. Handle a large volume of inquiries while maintaining attention to detail. Maintain a professional and empathetic tone in every interaction. Adapt quickly to changes in workflows, tools, and processes as the company evolves. What success looks like In the first 90 days, new team members focus on learning Maple’s support protocols, mastering the platform, and consistently delivering high-quality support across all channels.

Join our innovative team as a Support Analyst in Toronto, Canada! Please note that this is a testing position within Lever's demo environment, and applications for this job will not be accepted.At Lever, we are dedicated to revolutionizing the talent acquisition landscape. Founded a decade ago, we empower leading companies such as Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify to recruit and hire the best talent with our cutting-edge hiring software. As industry leaders, we’ve reimagined how organizations approach hiring and are proud to foster a culture that values our team members, also known as “Leveroos.” We’ve been recognized as the #1 workplace in San Francisco and among the top employers in the United States. Join us as we continue to scale and innovate!

Join our dynamic Technical Support Team as a Technical Support Analyst, where you will provide exceptional technical support before and after client implementations. The ideal candidate will be responsible for deploying and updating client builds as needed while conducting remote software installations. Proficiency in English and French is a plus.To excel in this role, you will need to understand all ASL HR applications thoroughly, enabling you to investigate and diagnose client-reported issues accurately. You will reproduce issues, collaborate with the development team to identify solutions, test those solutions, and deploy them to clients. Evaluating and testing all software applications is a vital part of your responsibilities. You will also ensure that all escalated client concerns are addressed promptly, acting as a liaison between clients, technical teams, and management. Occasionally, you will prepare client communications with support from the Implementation Lead.Strong management and organizational skills are essential, as you will be responsible for managing the internal bug tracking system and meeting deadlines independently and collaboratively.You will utilize JitBit Help Desk tools to research similar past issues to provide effective resolutions. Effective communication with both internal and external clients at all levels is crucial, with English and French skills being advantageous.We are looking for innovative thinkers who can bring new ideas and suggestions for future development that will benefit our clients. If you are a team player with a passion for learning and problem-solving, and you want to impact technology positively in the lives of individuals, we encourage you to apply!We offer a flexible work schedule, opportunities for continuous learning, and a professional work environment. Our office is conveniently located on a TTC route, eliminating the need for a personal vehicle.

7shifts is an innovative platform designed to streamline scheduling and payroll for restaurant teams, enabling them to excel in their operations. With a user-friendly app and tailored solutions, 7shifts has become a trusted partner for over 55,000 restaurants, helping them save time, minimize errors, and manage costs effectively. Our mission is to make team management easier and enhance performance across the restaurant industry, with a vision to foster a thriving environment for connected and engaged teams.As a Customer Support Specialist at 7shifts, you will play a pivotal role in customer satisfaction and retention by assisting users in maximizing the benefits of our platform. As the initial point of contact through chat, email, and phone, you will deliver personalized, empathetic, and solution-driven support, significantly contributing to the success of 7shifts.We are committed to creating an inclusive workplace that reflects the diversity of the industry we serve, and we invite candidates from all backgrounds to apply.We offer two different shifts during the week: Sunday to Thursday and Tuesday to Saturday. Please note that the working schedule may change based on business needs, but any adjustments will be communicated with ample notice.

THE POSITIONJoin our dynamic team at FanDuel Group as a Data Analyst! This is your opportunity to contribute to our mission through data-driven insights that will influence business decisions across various commercial teams.As a Data Analyst, you will collaborate with fellow analysts to generate actionable insights regarding customer behavior, year-over-year trends, and key performance indicators. You will play a vital role in enhancing our tools, models, and data visualizations to support the overall growth of the business.Along with your primary responsibilities, you may be tasked with additional duties as required by the company, ensuring we remain flexible and responsive to our evolving business landscape.

emcocorporation is hiring a Credit Analyst in Toronto. This position centers on evaluating creditworthiness and delivering insights that support financial decision-making. Role overview The Credit Analyst collaborates with teams across the company to review financial data and assess credit risk. Preparing clear, detailed reports and offering recommendations on credit solutions are key parts of this role. The work directly supports the company’s broader financial strategies. What you will do Analyze financial information to assess credit risk Work with multiple departments to gather and interpret relevant data Prepare comprehensive reports on findings Recommend credit solutions that align with company goals Location This role is based in Toronto.

About Us:Air-tek is an innovative Canadian software company that boasts a robust suite of unique products, capturing a significant share of a vast global market. Our exceptional product-market fit has led to a growing demand, with customers eagerly awaiting our offerings. During this exciting growth phase, we choose to operate in stealth mode to maximize our impact. Our diverse team is united by a common passion for tackling complex challenges, driven by innovation and a mission to revolutionize the passenger-centric travel industry. Based in Toronto, we foster an inclusive culture grounded in trust, collaboration, and a commitment to delivering outstanding products while encouraging continuous personal development. We take pride in our work and support one another in achieving our goals.Overview:We are on the lookout for a seasoned Senior Application Support Analyst, equipped with substantial customer-facing experience, to join our team. In this pivotal role, you will oversee critical customer inquiries related to our airline SaaS solution that automates essential airline operations. You will be responsible for ensuring timely responses to high-impact inquiries across our organization and delivering exceptional service to our leading airline clients. Your technical troubleshooting skills, strong communication abilities, and capacity to thrive in high-pressure situations will be vital for your success in this role.

Join our dynamic team at EntireHire as an Intermediate IT Business Analyst, where you will play a vital role in bridging the gap between IT and business objectives. In this position, you will leverage your expertise to analyze business processes, gather requirements, and facilitate solutions in a fast-paced financial environment.

About the Role:We are seeking a dynamic Technical Support Analyst to join our team at ION, specializing in providing first and second-level support for Fidessa applications. In this fast-paced and innovative environment, you will engage in hands-on technical support within a production setting, utilizing your in-depth technical expertise and creative problem-solving skills to address complex issues. Ideal candidates will exhibit a strong technical foundation and a keen interest in the financial sector, particularly in equities and futures & options asset classes. This position is an excellent fit for recent graduates or individuals with up to three years of relevant experience. We pride ourselves on fostering internal growth, and this role offers a clear career trajectory for those interested in technology, financial products, trading, client support, product management, or technical account management.Fidessa, a proud member of the ION Group, delivers cutting-edge trading, investment, and information solutions to the global financial community. In a world where new technologies, regulations, and challenges emerge rapidly, our ability to identify trends and adapt swiftly transforms change into opportunity. This is why 85% of the world’s leading financial institutions rely on Fidessa for their multi-asset trading and investment infrastructure, market data, analysis, and decision-making technology. With $10 trillion in transactions facilitated through our global network each year, we offer unparalleled access to the largest and most influential trading community, including global institutions, investment banks, boutique brokers, and niche hedge funds.The Americas Technical Support team plays a pivotal role in providing technical application support to our equities and derivatives clients and is integral to ION Markets' global support team. Our responsibilities include technical investigations, customer updates, and reporting software defects to development teams. Additionally, we lead service restoration during software or hardware failures, engage in capacity planning, and conduct Business Continuity testing for our hosted environment. Our fast-paced team stays ahead of regulatory changes and technological advancements.

Job Overview:Join CMiC as a Client Support Manager in our dynamic Support department. In this pivotal role, you will serve as the primary contact for our valued clients, addressing their technical support needs. You will be the crucial link between clients and our internal teams, including programmers and managers, ensuring that solutions are delivered promptly and effectively tailored to meet client requirements. With a focus on quality service, we are seeking a dedicated professional who can navigate unique challenges to ensure an exceptional client experience.Key Responsibilities:Oversee daily critical issues, providing updates on resolution progress to clients and internal support teams.Facilitate regular conference calls with clients, covering:Updates on outstanding issues.Identification and prioritization of key issues.Coordination of upgrades, patches, and inquiries regarding new products.Coordinate support team activities to prioritize client needs effectively.Review client feedback on tickets and issues regularly.Engage in weekly meetings with Product Leads to discuss client issues and priorities.Maintain accurate business partner and contact information. Assist in managing internal customer service portal access.Monitor ticketing system for issues and escalate as necessary to ensure timely resolution.Cultivate and sustain strong business relationships with clients.Important Information:The salary range for this position is between $45,000 and $55,000 annually.This role is for an existing vacancy.We do not utilize AI for screening, assessment, or selection of candidates.