IT Support Engineer at ncs3 | Singapore

About AirshipAirship partners with top global brands, including Alaska Airlines, BBC, and The Home Depot, to enhance revenue growth and customer loyalty through outstanding cross-channel experiences. In today's landscape, brands must navigate the complexities of delivering cohesive customer interactions across numerous channels and devices such as apps, websites, email, SMS, and wallets.Our no-code, AI-driven platform is tailored for non-technical, growth-oriented teams, empowering them to craft, test, and coordinate hyper-personalized experiences effortlessly. With capabilities to enrich customer data and swiftly launch growth initiatives, Airship equips brands to facilitate meaningful interactions that boost conversions and nurture deeper customer relationships.We invite you to join us on our mission to develop products and provide services that engage millions of customers worldwide every day.For more information, visit www.airship.com, read our blog, or connect with us on LinkedIn.About the RoleAs the Lead Technical Support Engineer based in Singapore with the flexibility of remote work, you will be a seasoned technical leader tasked with establishing and cultivating Airship's first dedicated support presence in the APAC region. This hybrid role merges responsibilities of leading the Technical Support team with regional oversight. You will guide team members daily while being the primary technical escalation point for our APAC customers. Your role will involve resolving intricate customer support challenges while ensuring an exceptional support experience for our technically adept clientele. This position offers a unique opportunity to refine your leadership skills while building a team from the ground up in a vibrant and expanding market.About YouYou thrive in independent settings and excel at leading teams...

About AirshipAirship partners with top global brands like Alaska Airlines, BBC, and The Home Depot to enhance revenue growth and customer loyalty through outstanding cross-channel customer experiences. In today’s world, brands face the challenge of providing seamless, unified experiences across a diverse range of channels and devices, including apps, websites, email, SMS, wallets, and more.Our no-code, AI-driven platform is tailored for non-technical teams focused on growth, allowing users to effortlessly create, test, and manage hyper-personalized experiences across all channels. With the capability to enrich customer data and swiftly launch growth experiments, Airship empowers brands to deliver consistent, impactful interactions that boost conversion rates and cultivate stronger customer relationships.We invite you to join us on our mission to build innovative products and services that reach millions of customers worldwide every day.To learn more about us, visit www.airship.com, check out our blog, or follow us on LinkedIn.About the RoleAs a Business Development Representative (BDR) at Airship, you will be instrumental in driving new customer acquisition and expanding our existing customer base in the APAC region. This role is designed for candidates with 1–2 years of sales development experience who are prepared to engage in high-impact, consultative discussions. You will not only be responsible for generating new prospects but also for initiating meaningful conversations with current customers regarding cross-sell and upsell opportunities, in collaboration with Account Executives and Growth Managers.This position demands strong discovery skills, business acumen, and the ability to tailor discussions to address customer needs, utilizing relevant case studies to identify growth opportunities.

About Thunes Thunes operates a global payment network, connecting members to real-time money movement in over 130 countries and more than 80 currencies. With direct links to more than 7 billion mobile wallets and bank accounts, Thunes supports transactions through 350+ payment methods, including GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, and WeChat Pay. The company’s Smart Treasury Management Platform and compliance infrastructure help deliver speed, control, visibility, protection, and cost efficiency for international payments. Thunes works with major names in the gig economy, such as Uber and Deliveroo, as well as super-apps like Grab and WeChat, MTOs, fintechs, PSPs, and banks. Headquartered in Singapore, Thunes has offices in 14 cities worldwide, including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, Atlanta, San Francisco, Sao Paulo, and Shanghai. More information is available at Thunes. Role Overview: Technical Support Engineer (Singapore) The Technical Support Engineer joins the Singapore office, reporting to the Technical Support Engineer Lead. This role is part of a team dedicated to maintaining the stability, performance, and integrity of Thunes’ global payment platform. Working at Thunes means operating on an international scale and collaborating with well-known FinTech brands. The company is growing rapidly and has a direct impact on financial services in both developed and emerging markets. What You Will Do Serve as an escalation point for L1 and NOC teams, handling complex technical investigations. Resolve high-impact operational issues affecting partners and internal systems. Apply analytical reasoning and hands-on debugging to troubleshoot problems across application, infrastructure, and data layers. Work closely with Engineering, Product, and Infrastructure teams to address incidents and strengthen operational capabilities. Team and Impact The Technical Operations team ensures the reliability and performance of the platform. This position involves proactive problem solving, in-depth analysis, and collaboration across multiple technical domains. The work goes beyond reactive support and plays a key role in improving overall system operations.

KnowBe4 is a provider of Human Risk Management solutions, working with more than 70,000 organizations worldwide. Based in Singapore, the company has over 15 years of experience helping businesses protect their workforce and AI systems. Since 2016, KnowBe4 has included AI in its security offerings, aiming to set industry standards. Its HRM+ solution brings together risk intelligence, technical safeguards, and customized training to help organizations strengthen security culture and address human risk. This approach also supports defenses against deepfakes and new threats driven by AI. KnowBe4 emphasizes both cybersecurity and environmental responsibility, viewing resilience as the protection of people, data, and the planet.

About AirwallexAirwallex is a pioneering unified payments and financial platform designed for global businesses. Our innovative infrastructure and software empower over 200,000 companies worldwide—including renowned names like Brex, Rippling, Navan, Qantas, and SHEIN—with fully integrated solutions for managing business accounts, payments, spend management, treasury services, and embedded finance on a global scale.Founded in Melbourne, our team comprises over 2,000 of the brightest minds in technology, spread across 26 offices globally. With a valuation of US$8 billion and support from top-tier investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of creating the future of global payments and financial services. If you're ready to embark on the most ambitious journey of your career, we invite you to join us.Attributes We ValueWe seek builders with a founder's mindset who are eager to create real impact, accelerate their learning journey, and embrace true ownership. You will bring strong expertise related to your role, exceptional critical thinking skills, and a passion for our mission and operating principles. We appreciate those who move swiftly with sound judgment, explore deeply with genuine curiosity, and make decisions based on first principles, striking a balance between speed and thoroughness.Collaboration and humility are key; you will transform ideas from concept to product and ensure that tasks are completed comprehensively. Leveraging AI, you will work smarter to solve problems efficiently. Here, you will tackle complex, high-visibility challenges alongside exceptional colleagues and advance your career as we shape the future of global banking. If this resonates with you, let's build what’s next together.Who We AreAirwallex is a tech-driven company redefining how businesses operate on a global scale. Our advanced financial infrastructure provides a modern technology stack that allows companies to function internationally without the burdens of the outdated global financial system.Businesses leverage Airwallex as their comprehensive global financial services platform. Whether facilitating payments from customers locally or internationally, Airwallex streamlines operations, saving companies time and resources by offering real-time, reliable, and cost-effective financial solutions. Our web and API services cater to businesses of all sizes, from startups to large enterprises.

About ChalkChalk is at the forefront of developing an innovative data platform that drives the future of machine learning applications. We dismantle the complexities, latency, and scaling limitations that have historically hindered ML capabilities. Our platform merges the performance speed of Rust with user-friendly tools that developers appreciate. Industry leaders rely on Chalk for critical applications, including preventing fraudulent credit card transactions, identity verification, and optimizing clean energy capture. Recently, we secured a $50 million Series A funding, led by Felicis.About the RoleAs a Support Engineer at Chalk, you will serve as a vital technical support specialist, ensuring our customers enjoy exceptional interactions with our products. You will engage directly with clients across various sectors such as finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their use of Chalk's platform. This position provides a remarkable opportunity to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant impact on customer satisfaction and product excellence.Key ResponsibilitiesDeliver front-line technical support to Chalk customers, quickly diagnosing and resolving technical challenges.Work in tandem with Engineering to escalate and effectively resolve complex issues.Cultivate deep product knowledge to empower customers to derive maximum value from Chalk.Document solutions, create knowledge-base articles, and share insights to mitigate recurring issues.Spot opportunities to enhance product reliability, usability, and customer satisfaction.QualificationsSolid technical background with experience in technical support or software engineering.Proficient in Python and SQL.Excellent troubleshooting, problem-solving, and analytical abilities.Outstanding written and verbal communication skills.Ability to collaborate efficiently with both technical and non-technical teams.Prior experience in customer-facing technical roles is highly advantageous.

Join Adyen as a Technical Support Team Lead and play a pivotal role in enhancing our customer experience. In this leadership position, you will guide a team of dedicated support professionals, ensuring they provide exceptional technical assistance to our clients. Your expertise will help streamline processes and foster a customer-centric culture. You will collaborate closely with cross-functional teams to resolve complex issues and improve our service offerings.

Join Our Team at Plaud Inc.At Plaud, we are revolutionizing the way professionals engage with artificial intelligence. As the world's most trusted AI work companion, we enhance productivity and performance through our innovative note-taking solutions, proudly serving over 1,000,000 users globally since 2023.Our mission is to amplify human intelligence, crafting next-generation infrastructure and interfaces that capture, extract, and utilize insights from the spoken, heard, seen, and thought. Headquartered in San Francisco and incorporated in Delaware, Plaud is at the forefront of human-AI interaction, driven by a unique combination of hardware and software. Our commitment to data security and privacy is underscored by our compliance with ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 standards.

OpenAI is hiring a Technical Deployment Lead in Singapore to guide the rollout of advanced AI technologies. This position centers on coordinating with teams across different functions to make sure deployments run smoothly and meet high operational standards. Role overview The Technical Deployment Lead will focus on integrating OpenAI’s AI solutions into various settings. The role involves hands-on leadership during deployment, working closely with engineers, product managers, and other stakeholders to support successful project outcomes. What you will do Manage the deployment process for OpenAI’s AI technologies in Singapore and the region. Work with cross-functional teams to ensure seamless integration of solutions. Support operational excellence by identifying and addressing challenges during deployment. Requirements Experience leading technical deployments or integrations. Strong collaboration skills with multidisciplinary teams. Ability to manage projects in varied environments.

Technical Support EngineerPosition OverviewAt Genetec, we leverage innovative software tools to diagnose and resolve complex technical challenges and service disruptions, significantly enhancing customer satisfaction. This position plays a crucial role in delivering prompt and accurate technical support based on a deep technical understanding of Genetec solutions.You will be responsible for various tasks, including onsite field support, in collaboration with the internal technical support team and R&D engineers.Main Responsibilities■ Technical Support Duties· Utilize software tools to diagnose and resolve technical issues.· Provide clear and concise technical explanations to customers.· Implement problem-solving based on established processes.· Swiftly escalate significant customer issues through appropriate channels.· Collaborate with other technical support personnel and R&D engineers to resolve issues.· Build and maintain trust with new and existing customers.· Acquire and maintain extensive knowledge of Genetec solutions.· Contribute to support process improvements and software enhancements.· Assist in creating technical documentation and knowledge base articles.· Properly record customer issues in ticketing systems and CRM tools.■ Field Support Duties· Install, audit, assess, maintain, and provide technical support for Genetec systems at client sites.· Conduct Proof of Concept (PoC), onsite technical support, system deployments, onboarding, training, audits, and assessments.· Act as the technical liaison between Genetec and customers.· Organize product and feature requirements based on customer feedback and assist in development.· Provide technical consultations regarding strategic planning, best practices, upgrades, and concerns.· Offer flexible technical consulting for software implementation, integration, training, and change requests.Application Qualifications· Graduated from a technical school or possess a Bachelor's degree in Computer Science, Computer Engineering, Electronic Engineering, or a related field.· Initial experience in similar roles (support, IT, networking, etc.).· Strong analytical and troubleshooting skills related to hardware and software.· Ability to act flexibly and proactively while managing multiple tasks and priorities.· Experience in customer relations, technical support, or project management.· Willingness to learn new technologies and grow with software evolution.· Ability to work independently while valuing teamwork.· Experience in physical security (video surveillance, access control systems).· CCNA certification is a plus.· Proficient in English communication (both verbal and written).· Must possess a valid driver's license and passport, with the ability to travel up to 35%.Technical Skills· Knowledge of Windows OS (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.) and troubleshooting skills.· Advanced understanding of networking and IP protocols.· Experience in configuring and troubleshooting network devices such as switches and routers.· Operational experience with IP-based video security systems (CCTV) or access control.· Experience using SQL databases.· Understanding of TCP/IP/UDP protocol stacks.· Knowledge of network storage (SAN, NAS, iSCSI) principles and best practices.· Basic understanding of server virtualization.Preferred Skills and Experience· Previous experience in a similar technical support role.

Join Wise as an Enterprise Technical Support Engineer and become a crucial part of our dynamic support team. In this role, you will leverage your technical expertise to assist our enterprise clients in navigating and optimizing their use of Wise's innovative financial solutions.Your responsibilities will include troubleshooting complex technical issues, providing outstanding customer service, and ensuring our clients achieve their desired outcomes. You will work closely with various teams to enhance product functionality and user experience.

At Fastly, we empower individuals and organizations to forge deeper connections with their passions through our cutting-edge edge cloud platform. Our technology enables clients to swiftly, securely, and reliably craft exceptional digital experiences by processing, delivering, and safeguarding applications right at the edge of the Internet. We are designed to leverage the full potential of the modern internet, offering programmability and supporting agile software development. Our esteemed clientele includes globally recognized brands such as GitHub, Yelp, Paramount, and JetBlue.Join us in our mission to cultivate a more reliable Internet.Network Support EngineerAs part of our esteemed Mission Control Program (MCP) within the Customer Experience organization, you will play a pivotal role in ensuring operational excellence and the success of our edge cloud platform.In the role of Network Support Engineer, you will uphold service quality by translating extensive monitoring data into actionable insights to preemptively address issues before they affect our key accounts and strategic enterprise clients. You are not just an operator; you are an advocate for problem management and continuous improvement, safeguarding the resilience of our platform for organizations within our Performance and Focus Centers. During critical platform incidents, you will act as a key supporter for these customers, collaborating with incident managers to prioritize mitigation strategies that maintain the stability of their unique traffic profiles. By working closely with various engineering teams, you will provide proactive troubleshooting, manage maintenance efforts, and lead analyses of contributing factors to effectively handle the most complex traffic scenarios.ResponsibilitiesTransform high-velocity monitoring data into actionable insights for strategic enterprise clients, utilizing the Fastly Observability platform to identify and mitigate performance trends.Lead Live Event Monitoring (LEM) initiatives during high-profile traffic events, ensuring a seamless digital experience for users.Coordinate administrative updates via fastlystatus.com to facilitate transparent communication between engineering and revenue teams.Champion strategic customers during maintenance planning to ensure timely notifications and identify necessary configuration updates prior to implementation.

Overview We are looking for enthusiastic and approachable individuals with exceptional communication abilities, a drive to learn and leverage new technologies, and a proven history of delivering outstanding customer service. In this role, you will have the chance to work within diverse and demanding IT environments, rapidly enhancing your IT expertise and communication skills. Your Role As an Onsite Technical Support Engineer, you will be responsible for onsite implementations, troubleshooting technical challenges, collaborating closely with our Support and R&D teams, and providing prompt customer feedback and solutions. You will also maintain software applications and infrastructure, among other responsibilities. Key Responsibilities: Serve as the primary point of contact for project-specific customer technical inquiries, taking ownership of issues until resolved. Ensure customer satisfaction during project support and maintenance phases. Gather information and conduct in-depth analysis, diagnosis, and troubleshooting during onsite engagements. Maintain infrastructure, which includes OS and application patching, as well as implementing minor infrastructure changes. Collaborate closely with onsite support and remote R&D resources to resolve incidents in a timely manner. Engage and communicate effectively with technical representatives from both vendors and customers. Document procedures and solutions, such as maintenance guides and troubleshooting steps. Qualifications for Success: Experience in foundational infrastructure areas, including OS, Active Directory, SQL, IIS, certificates, and particularly Microsoft SharePoint. Preference for candidates with vendor-based software delivery experience. Strong analytical and troubleshooting abilities. Highly motivated team player, capable of functioning under pressure and tight timelines, committed to the digital transformation journey. Excellent interpersonal skills, resourceful, and proactive in taking ownership of tasks. Detail-oriented and organized, with the ability to work independently.

Accion Labs is seeking a dynamic and experienced Technical Lead to drive our innovative technology projects in Singapore. In this pivotal role, you will lead a team of skilled developers, ensuring the successful delivery of high-quality software solutions while fostering a collaborative and productive environment.

Replit is an innovative software creation platform empowering individuals to develop applications through natural language. With millions of users globally, Replit is breaking down the traditional barriers of software development, making it accessible for everyone.As a Premium Support Engineer at Replit, you will be the primary point of contact for our most valued customers, providing exceptional and timely technical support during critical situations. You will tackle intricate product issues, guide users through urgent incidents, and ensure that every interaction exemplifies our commitment to quality and efficiency.At the forefront of AI-driven software development, Replit is continuously evolving its customer support strategies. Your role is pivotal in adapting Premium Support to accommodate new products, shifting customer expectations, and incorporating AI-assisted workflows, all while navigating through uncertainties and providing clarity to your team.Your expertise in technical troubleshooting combined with effective communication will empower builders, whether they are an enterprise team scaling their operations or a top-tier developer leveraging Replit to enhance their business.

Join AvePoint: Shaping the Future of Data ManagementAvePoint stands as a trailblazer in the realm of data management and governance, serving over 21,000 clients globally. We enhance digital workplaces across major platforms including Microsoft, Google, and Salesforce, backed by a strong network of over 3,500 channel partners. Our solutions are prominently featured in more than 100 cloud marketplaces. Discover more about us at www.avepoint.com.We believe in the power of our people and are committed to fostering a culture of agility, passion, and teamwork. At AvePoint, you have the opportunity to shape your career, make a lasting impact, and take charge of your future. Unleash your potential with us!

About Plaud Inc.Plaud is on a mission to revolutionize the professional landscape with the world’s most reliable AI work companion, designed to enhance productivity through innovative note-taking solutions. Trusted by over 1.5 million users globally since our inception in 2023, we strive to amplify human intelligence by developing cutting-edge infrastructure that captures, extracts, and utilizes insights from human interactions.Based in San Francisco and incorporated in Delaware, Plaud is at the forefront of the human-AI intelligence revolution, merging software and hardware to create seamless user experiences. We uphold the highest standards of data security and privacy, with certifications including ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 compliance.For more insights about our journey and innovations, visit https://www.plaud.ai and connect with us on Instagram, X, Facebook, LinkedIn, and YouTube.Why You Should Join Our TeamAt Plaud, we are shaping the future of human-AI interaction. As a rapidly growing, profitable startup with an impressive $250 million revenue run rate achieved within just three years, we offer an exciting opportunity to be part of a transformative journey.Help define the future of human-AI collaboration.Gain hands-on experience with groundbreaking AI tools and actively contribute to our global expansion efforts.Collaborate with a team of passionate individuals who prioritize innovation, teamwork, and customer satisfaction.Advance your career in an environment that fosters continuous learning and development.

About Our TeamAt OpenAI, our User Operations team is at the forefront of transforming how customers interact with AI technology. We are dedicated to ensuring an extraordinary product experience while pioneering the first post-AGI support team. Our mission is to resolve intricate challenges, deliver technical expertise, and empower clients to extract maximum value from our innovative solutions. Collaborating closely with Sales, Technical Success, Product, Engineering, and other teams, we strive to provide unparalleled service to a diverse clientele ranging from dynamic startups to established global enterprises.About the RoleWe are seeking passionate and seasoned professionals to join us in tackling the most complex challenges faced by our customers. In this pivotal role, you will engage directly with clients via support tickets and Slack, adeptly troubleshooting intricate issues and navigating uncharted technical territories. Your proactive approach will set a standard for excellence within the team. You will collaborate with cross-functional units to spearhead initiatives aimed at minimizing bugs, enhancing features, and developing systems that elevate customer experiences. Your contributions will lead to industry-leading response times and service quality while bolstering our internal customer feedback processes in an increasingly complex landscape. You will play a vital role in scaling our support organization by streamlining operational procedures and harnessing our technology to redefine the support team for the new AI era. Your efforts will be instrumental in the success of the most groundbreaking and scalable AI solutions available through OpenAI.If you thrive in a fast-paced environment that prioritizes impact, collaboration, and innovative problem-solving, we would love to hear from you!This position is based in Singapore, utilizing a hybrid work model of 3 days in the office weekly, with relocation assistance available for new hires. Fluency in English (both spoken and written) is essential. Please ensure your resume is submitted in English, as interviews will also be conducted in English.Your Responsibilities:Engage with customers directly, addressing their most challenging issues while providing ownership and education on our platforms.Become a leading expert on OpenAI products, even in areas where our AI may not have definitive answers.Collaborate with technical teams to implement solutions that enhance user experiences.Contribute to the development of new operational processes and systems that improve efficiency and customer satisfaction.

Who is Sonar?At Sonar, we empower developers to enhance code quality and security before it impacts production. By leveraging AI assistants, we significantly boost developers' productivity and foster an optimal developer experience through efficient workflows. Our solutions are designed to analyze all code—be it from your internal team, AI-generated, or third-party sources—ensuring the creation of more secure, reliable, and maintainable applications. Grounded in the open-source community, Sonar supports a multitude of programming languages, frameworks, and infrastructure technologies, serving over 7 million developers and 400,000 organizations globally, including high-profile clients such as the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile.Our commitment extends beyond just product development; we believe in fostering a strong internal culture that values accountability, positivity, empathy, and passion. We are intentional in our decision-making, moving with urgency while maintaining clarity of intent. Our operational effectiveness is matched by our collective teamwork, driving us towards our goals as One Team.At Sonar, CODE is more than just an acronym—it's our guiding principle.