IT Support Engineer at Cohere | New York

About the Role Cohere is looking for a Data Engineer in New York to help design, build, and maintain data infrastructure. This work supports reliable data flow and easy access across the organization. What You Will Do Design and implement data pipelines Build and maintain systems that support data accessibility Work closely with teams to deliver data-driven solutions for clients Who We’re Looking For This role suits someone who enjoys using data to solve problems and support better decision-making. Interest in building reliable systems and collaborating with others is important.

Join Cohere as a Senior Accountant, where you will play a crucial role in managing financial records, ensuring compliance, and providing insightful financial analysis. You will collaborate with cross-functional teams, contribute to budget preparation, and assist in strategic financial planning. This is an excellent opportunity for a detail-oriented professional looking to advance their career in a dynamic environment.

Who are we?At Cohere, our mission is to harness intelligence to benefit humanity. We are dedicated to training and deploying cutting-edge models for developers and enterprises that create AI systems, delivering extraordinary experiences such as content generation, semantic search, retrieval-augmented generation (RAG), and intelligent agents. We believe our work plays a pivotal role in the widespread acceptance of AI technologies.Our team is passionate about innovation, and each member is dedicated to enhancing the capabilities of our models and the value they bring to our customers. We thrive in a fast-paced environment, diligently working to prioritize customer needs.Cohere is composed of top-tier researchers, engineers, designers, and more, all excelling in their fields. We value a diverse array of perspectives as essential to crafting exceptional products.Join us in our mission to shape the future!The Strategy & Business Operations team is dedicated to empowering decision-making on essential C-level matters and acting as a catalyst for functional priorities throughout the organization. We are seeking a Business Operations Lead to join our team, reporting directly to the Head of BizOps, with a focus on strategy, corporate development, and cross-functional initiatives.In this key individual contributor role, your responsibilities will include:Collaborating with and building consensus among leaders across the organization, including product, go-to-market (GTM), and research and engineering teams to influence strategic decision-makingOptimizing pricing and packaging strategies to ensure our offerings are both appealing to customers and profitableDeveloping financial models and analyses to assess both new and existing opportunitiesContributing to initiatives in corporate development, including fundraising, strategic partnerships, investor relations, mergers and acquisitions (M&A), and moreConducting market and competitive analyses to anticipate emerging trends and identify new avenues for innovation and growth

Luminance is seeking a dedicated IT Support Engineer who thrives on providing exceptional support and has a passion for helping users navigate their technology challenges. This is a hands-on role ideal for someone who takes initiative, communicates effectively, and is committed to ensuring a seamless technology experience for all employees.In this position, you will operate independently, addressing a variety of support requests and serving as a reliable IT contact throughout the organization.Located in New York, with infrequent travel required across the US and Canada.Key ResponsibilitiesServe as the primary liaison for end-user IT support, addressing hardware, software, and connectivity challengesTroubleshoot and resolve everyday IT issues, ensuring timely escalation and ownership until resolutionProvide support for macOS environments, including setup, configuration, and troubleshooting of MacBooksManage onboarding and offboarding processes, including device setup, access management, and asset trackingOversee Microsoft Office 365 administration for users (accounts, permissions, licensing, security settings)Utilize MDM solutions like Jamf and/or Microsoft Intune for device managementIdentify and resolve networking issues, including Wi-Fi, internet connectivity, and firewall settingsMaintain comprehensive IT documentation, FAQs, and knowledge base articlesProactively identify recurring issues and propose enhancements to tools, processes, and the user experienceCollaborate with vendors and third-party providers to resolve support challenges as neededProvide on-site support at US and Canadian offices as required (rarely)

About VibeAt Vibe.co, we are revolutionizing the way brands connect with audiences in the streaming era. We view streaming TV not merely as a tool for brand awareness, but as the premier performance marketing channel of the future. Our mission is to build the essential infrastructure to harness this $100B opportunity.Vibe.co offers an Audience-First Streaming TV Advertising solution that empowers marketers to leverage TV for growth. Our comprehensive solution integrates hyper-targeted audience segmentation, AI-driven insights and recommendations, real-time campaign optimization, and incrementality measurement, providing brands of all sizes with the precision and transparency they expect from digital channels, but on TV.With over 10,000 brands relying on us, Vibe.co reaches more than 120 million households across 500+ apps and channels, delivering an average 250% return on ad spend and a 20% lift in sales. Remarkably, we achieved a $100 million revenue run rate within just two years, ranking among the ten fastest software companies to reach that milestone.Vibe.co is backed by prominent investors, including Hedosophia (early investor in Spotify, Uber, and Airbnb), Elaia, Singular, QuantumLight (fund of Revolut CEO Nik Storonsky), and Illusian (fund of Supercell CEO Ilkka Paananen), as well as notable angel investors like Carolyn Everson, board member of The Walt Disney Company and Coca-Cola. Nirav Tolia, CEO of Nextdoor, serves on our board of directors.Founded in 2022, Vibe.co has quickly become the leading platform in streaming TV advertising, marrying the power of Meta and Google-style performance marketing with the rapidly expanding media sector.About the RoleWe are looking for an IT Support Engineer to enhance and expand our IT operations across the United States. This role is execution-driven, focusing on managing local IT support and operations while also contributing to security and compliance initiatives. You will play a vital role in ensuring a reliable, secure, and efficient working environment for our team as the company continues to grow.

Join Luminance, an industry leader in Legal-Grade™ AI for enterprises, backed by prestigious VCs and recognized on Forbes' AI 50 list of the 'Most Promising Private AI Companies in the World' as well as Inc. 5000’s list of 'Fastest Growing Companies in America'. Luminance is revolutionizing the global legal landscape.We are actively seeking a dedicated Technical Support Engineer to become a vital part of our Support team. This role serves as the first line of response to both potential and existing customers, ensuring the effective integration of Luminance’s advanced technology into their operations. As a Support Engineer, you will be the primary contact for customer inquiries, responsible for ticket management and resolution of various issues, either directly or by collaborating with other departments to deliver outstanding service. You will thrive in managing customer accounts while resolving any challenges that may arise.This position is centered around building and nurturing relationships with our diverse clientele, which includes multinational law firms, manufacturers, global retailers, and pharmaceutical companies. Once fully trained, you will possess a robust knowledge of Luminance’s products, enabling you to assist customers in utilizing features to alleviate their specific pain points. Ideal candidates will exhibit strong interpersonal skills, critical thinking abilities, and a commitment to problem-solving.

About GigsAt Gigs, we are pioneering an innovative operating system for mobile services, enabling technology companies to effortlessly integrate global connectivity into their products.Similar to how Stripe facilitates quick payment integrations, Gigs empowers platforms to seamlessly embed connectivity—bridging the traditional telecom landscape with modern technology. We automate provisioning and simplify telecom complexities, catering to a wide range of businesses from fintechs launching mobile services to HR platforms providing work phone plans.Our dedicated team of approximately 100 individuals across the US and Europe is supported by nearly $100 million in investments from notable backers such as Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech firms, we attract early-stage engineers, product innovators, and business experts from industry leaders like Stripe, Airbnb, and Shopify. Together, we tackle intricate technical and regulatory challenges to ensure seamless connectivity.If you are fueled by curiosity, creativity, and the prospect of shaping the future of telecommunications, we invite you to join us.The RoleAs a Technical Support Engineer, you will be the cornerstone of our technical support operations, showcasing excellence in every interaction—whether with business clients or end-users. Your ability to adapt to diverse perspectives is key. You won’t simply close support tickets; you will take ownership of a healthy support queue, ensuring that operations run smoothly.Your role will involve being the primary escalation point for intricate connectivity issues that challenge our Tier 1 partners. You will navigate the entire technical stack—from debugging API logs to troubleshooting live network connectivity issues for end-users. Acting as a bridge, you will translate technical root causes into clear solutions for customers while providing critical insights back to our Product and Engineering teams, ensuring that when users need to connect, the Gigs platform consistently delivers.This position is based in our New York office.

Join cohere as an Internal Communications Manager where you will play a pivotal role in shaping our internal communication strategy. You will be responsible for crafting clear, engaging, and informative messaging that reflects our company culture and values. You will work closely with various departments to ensure alignment and foster a transparent workplace environment.

Join Cohere as the Director of SEC Reporting and Technical Accounting, where you will play a pivotal role in shaping our financial reporting strategy. In this leadership position, you will oversee all aspects of SEC compliance, ensuring the accuracy and timeliness of our financial disclosures. Your expertise will guide the technical accounting practices across the organization, aligning them with regulatory requirements and best practices.We seek a visionary leader with a deep understanding of the SEC regulations and a proven track record in technical accounting. You will collaborate with cross-functional teams, providing insightful guidance and fostering a culture of transparency and compliance. If you are passionate about driving excellence in financial reporting and enjoy working in a dynamic environment, we want to hear from you!

Company Overview:Compass Pathways plc (Nasdaq: CMPS) is a pioneering biotechnology firm focused on advancing patient access to groundbreaking innovations in mental health. Headquartered in London, UK, with a significant presence in New York City, we aim to develop transformative treatments that enhance the lives of individuals facing mental health challenges, particularly those unresponsive to existing therapies.We are at the forefront of a new approach to mental health treatment, emphasizing rapid and lasting responses through our investigational COMP360 synthetic psilocybin therapy, which is poised to be a first-in-class solution. This therapy has been granted Breakthrough Therapy designation by the US FDA and has received Innovative Licensing and Access Pathway designation in the UK for treatment-resistant depression (TRD), addressing a critical unmet need in mental health care.As we advance through phase 3 trials for TRD and have successfully completed phase 2 studies for both post-traumatic stress disorder (PTSD) and anorexia nervosa, we are preparing for further late-stage research in PTSD. Our vision encapsulates a world where mental well-being extends beyond the mere absence of illness, enabling individuals to thrive.Job Overview:The IT Support Engineer will play a critical role in providing technical assistance to internal users within the organization. This position involves supporting audio-visual and IT-related setups and resolving various technical issues to ensure seamless operations.

NYC (Brooklyn), On-site · Full-time Salary Range: $100,000 - $140,000 + equityAbout the RoleAt Kombo, we are seeking a Technical Support Engineer who will play a pivotal role in providing outstanding technical support to our expanding customer base. You will be responsible for troubleshooting intricate integration challenges and establishing the foundations of our support operations in the U.S. This position will act as a technical liaison between our customers and our product and engineering teams.About KomboKombo is revolutionizing the way HR, payroll, and recruiting systems interact with each other through a unified API. By enabling companies to integrate once with Kombo, they can seamlessly connect to over 160 platforms, eliminating the headaches associated with multiple data schemas, authentication methods, and API peculiarities.Since our inception through Y Combinator in 2022, we have achieved remarkable milestones:Raised over $30M from Y Combinator, Acadian Ventures, 468, and other investors.Increased our annual recurring revenue (ARR) from $0 to over $10M, positioning us among the top 5% of VC-backed startups.Scaled to manage data for the equivalent of 10% of Germany's workforce.Expanded our team to over 50 members across two offices in New York and Berlin.We pride ourselves on our diverse and globally distributed team, consisting of over 20 nationalities.Why Support Matters at KomboAt Kombo, we believe that exceptional customer support is a unique competitive advantage. We are committed to delivering superior service, which is why we have received accolades for our support quality.Our support has earned G2 badges for excellence.We consistently receive positive feedback from customers, often noting that our support is the best they have ever experienced across any product.

Join the City of New York as a Field Support Associate, where you will play a crucial role in providing hands-on support to various city departments. In this dynamic position, you will assist teams with the implementation of city projects, ensuring smooth operations and effective communication between departments. Your efforts will directly contribute to enhancing city services for our residents.

As a Technical Revenue Manager at Cohere, you will play a pivotal role in overseeing our revenue processes and ensuring optimal financial operations. Your analytical skills will help us drive revenue growth while maintaining compliance and efficiency. You will collaborate closely with cross-functional teams to develop strategies that enhance revenue performance.

Join The New York Times as a Software Engineer in our Scoop Core team, where you will collaborate with talented developers to design and implement innovative solutions that enhance our digital platforms. You will play a critical role in shaping the future of journalism through technology, ensuring our content reaches millions of readers effectively and efficiently.

The New York Times Company is hiring an iOS Engineer based in New York, NY. This position centers on building and enhancing mobile apps that serve millions of readers. The main goal is to deliver intuitive and reliable experiences for users of The New York Times iOS applications. Key responsibilities Design, implement, and maintain iOS apps for The New York Times Collaborate with engineers and designers to develop new features and refine user experience Uphold high standards for app performance, quality, and responsiveness Team and impact Work alongside a team committed to creating engaging mobile products focused on user needs. Contributions in this role directly shape how millions of people access news and information through iOS devices.

About Glean:Established in 2019, Glean is a cutting-edge AI-driven knowledge management platform aimed at empowering organizations to swiftly locate, organize, and share vital information across their teams. By seamlessly integrating with tools like Google Drive, Slack, and Microsoft Teams, Glean guarantees that employees can access the required knowledge at the right moment, enhancing productivity and collaboration. Our state-of-the-art AI technology streamlines knowledge discovery, enabling teams to utilize their collective intelligence more effectively.Glean was conceived by Founder & CEO Arvind Jain, who recognized the difficulties workers face in accessing and comprehending workplace information. Witnessing how scattered knowledge and numerous SaaS tools hinder productivity, he was determined to create a superior solution—an AI-powered enterprise search platform that facilitates quick and intuitive access to essential information. Since then, Glean has emerged as a leader in Work AI, combining enterprise-level search, an AI assistant, and robust application and agent-building capabilities to fundamentally transform how employees operate.About the Role:Glean is in search of a skilled Designated Technical Support Engineer to become part of our rapidly growing, venture-backed startup. We are developing a modern knowledge assistant tailored to each employee in your organization, ensuring that all company information is accessible, contextual, and up-to-date. Our team is dedicated, creative, passionate, and most importantly—focused on delivering exceptional customer service.As a reliable technical resource for our customers, you will deliver both proactive and reactive support to our expanding client base. By providing an unparalleled level of service, you will help ensure that our customer experience stands out in the industry.

Role Overview Sigma Computing is growing quickly, and the Technical Support Engineering team is scaling to meet the needs of a larger global user base. This team recently earned the 2024 Stevie Gold Award for Customer Service. As a Technical Support Engineer based in New York City, the work centers on helping customers solve technical, business, and data challenges using the Sigma platform. The role involves close collaboration with Product, Engineering, and Go-to-Market teams to troubleshoot complex issues, deliver solutions, and improve both the product and support experience. What You Will Do Work directly with Sigma customers and pre-sales staff to identify and resolve complex technical problems. Partner with the development team to define best practices and build tools for diagnosing issues and improving service performance. Coordinate with teams across backend, frontend, DevOps, design, product management, and marketing to support a strong user experience. Join quarterly projects, provide periodic on-call support, and take on assignments that focus on automation and process improvements.

About UsAt Cohere, our mission is to amplify intelligence to benefit humanity. We specialize in training and deploying cutting-edge models for developers and enterprises, enabling them to create extraordinary AI experiences such as content generation, semantic search, retrieval-augmented generation (RAG), and intelligent agents. Our work is pivotal in driving the widespread adoption of artificial intelligence.We are deeply passionate about our creations. Each team member plays a crucial role in enhancing our models and maximizing the value they deliver to our clients. We thrive on hard work and agility, always prioritizing the needs of our customers.Cohere is made up of a diverse team of leading researchers, engineers, designers, and more, all dedicated to their craft. We value unique perspectives as essential for developing exceptional products.Join us in our journey to shape the future of AI!Role OverviewAs Large Language Models (LLMs) redefine the capabilities of AI, inference remains a critical bottleneck. Our Model Efficiency team is at the forefront of enhancing LLM inference efficiency across our foundational models. We focus on groundbreaking advancements in the model execution stack, encompassing:Optimization of model architecture and mixture of experts (MoE) routingInnovations in decoding and inference-time algorithmsCo-design of software and hardware for GPU accelerationPerformance enhancements without sacrificing model qualityNote: We have offices in Toronto, Montreal, San Francisco, New York, Paris, Seoul, and London. We embrace a remote-friendly culture, strategically distributing teams based on interests, expertise, and time zones to foster collaboration and flexibility. Our Model Efficiency team primarily operates in the EST and PST time zones.As a Staff Research Engineer, you'll be instrumental in developing, prototyping, and deploying methodologies that significantly enhance the speed and efficiency of our models in production.Ideal Candidate ProfileYou may be an excellent fit for our Model Efficiency team if you:Hold a PhD in Machine Learning or a closely related disciplinePossess a deep understanding of LLM architecture and optimization techniques for inference under resource constraintsBring substantial experience in model optimization and performance enhancement strategies

Join 28Stone, a premier custom solutions firm. We specialize in delivering a comprehensive suite of services ranging from top-tier advisory, application design, system architecture, to implementation, testing, and deployment.Partnering with leading financial institutions, we design and develop robust financial applications that enhance business performance while effectively mitigating system risk, cost, and time to market.We pride ourselves on delivering technology that holds value: Our proven track record of achieving quality outcomes has earned us the trust of our clients, resulting in ongoing and repeat engagements.Role Overview:As an L3 Production Support Engineer, you will utilize your deep understanding of capital markets and your technical expertise to troubleshoot complex issues. You will trace broken trades from order entry through OMS processing, reconciliation, and downstream reporting, while also utilizing SQL Server for data interrogation.Your knowledge of fixed income and credit instruments and their flow through the trading lifecycle will be essential in understanding data discrepancies. You will engage in writing sophisticated SQL queries, including complex joins, window functions, stored procedures, and conducting schema-level investigations as part of your daily tasks.Important: All candidates will undergo a live SQL assessment during the interview process to reflect the daily requirements of the role.Key Responsibilities:Investigate and resolve intricate L3 production issues related to trade data, positions, holdings, reconciliation discrepancies, and reporting failures.Trace issues throughout the trading lifecycle, isolating root causes from order execution to settlement and accounting.Daily tasks will include writing, debugging, and optimizing T-SQL queries involving complex joins, window functions, CTEs, views, and stored procedures.Author and modify stored procedures for issue resolution and operational improvements.Diagnose failed data imports/exports, ETL failures, interface errors, and disruptions in data feeds across OMS, accounting, and custody systems.Collaborate with portfolio managers, traders, operations staff, and technology teams to communicate findings and drive resolutions.Document issues and resolutions clearly; contribute to operational runbooks and knowledge base articles.Identify and escalate systemic or recurring issues through evidence-based root cause analysis.Why Consider This Role?You will engage with production systems that directly support active trading desks, facing consequential and technically challenging problems.At 28Stone, you will work alongside seasoned capital markets practitioners and engineers who bring extensive experience.Your expertise will contribute directly to the improvement of trading systems and processes.