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IT Support / Desktop Engineer

NCSSingapore
On-site Full-time

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Experience Level

Entry Level

Qualifications

Minimum qualification: Higher Nitec or Diploma in Computer/Electronic Engineering or a related discipline. Preferably 1+ years of experience in Technology Administration; knowledge of networking is a plus. Proficient in MS Office and computer literacy. Experience with technology solutions is advantageous. A proactive, resourceful, and results-oriented approach with a positive 'can-do' attitude.

About the job

Join NCS as an IT Support / Desktop Engineer, where you will serve as the first point of contact for customers seeking IT and desktop support. Your primary responsibility will be to provide timely assistance on a variety of IT topics, ensuring that software, licenses, and operations align with established standards.

  • Deliver comprehensive end-user support through effective client management.
  • Conduct troubleshooting for client platform-related issues.
  • Respond quickly to incidents, investigate problems, and offer both temporary and permanent resolutions. Keep relevant parties updated on the status of incidents.
  • Process service requests related to client platforms efficiently.
  • Monitor agreed service levels, document and maintain system configurations, and provide regular reports to stakeholders.
  • Participate in client platform implementation and upgrade projects.
  • Coordinate with vendors for hardware replacements.
  • Manage asset records and perform asset management duties.
  • Oversee user account management tasks, including password creation, resets, and deletions.
  • Administer local servers to support software distribution and patch management services.
  • Ensure project deliverables meet service level requirements, proposing and implementing action plans as necessary.
  • Establish and maintain best practices in facility management to ensure operational consistency across teams.
  • Prepare and submit progress reports regularly.

About NCS

NCS is a prominent technology services provider operating across the Asia Pacific, with a presence in over 20 cities. We specialize in delivering consulting, digital services, and technology solutions, leveraging the power of technology to create significant value and impact for our communities, partners, and employees. Our dedicated workforce of 13,000 has successfully managed large-scale, mission-critical projects for both government and enterprise clients in Singapore and the broader APAC region.

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