IT Support Analyst

Join AccuRx as an IT Support Associate in our vibrant Shoreditch office. We are looking for a motivated individual to provide essential support to our IT team, assisting with technical queries, troubleshooting issues, and ensuring smooth operations. This is an excellent opportunity for someone passionate about technology and eager to develop their career in IT.

Join Synthesia, the premier AI video platform trusted by over 90% of Fortune 100 companies. Established in 2017 and headquartered in London, we have expanded our presence across Europe and the US, driving innovation in visual communication and enterprise skill enhancement.As the AI landscape evolves, so do we. Our cutting-edge products empower organizations to improve communication and develop skills, placing people at the heart of successful enterprises.Following a remarkable Series E funding round that secured $200 million, our valuation has soared to $4 billion. With over $530 million in total funding from esteemed investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, we are backed by industry leaders from Stripe, Datadog, Miro, and Webflow.About the RoleAs a Technical Support Associate at Synthesia, you will play a pivotal role in delivering exceptional first-line technical support to our enterprise clientele. You will engage in technical investigations, efficiently resolve customer inquiries, and progressively tackle more complex scenarios while honing your technical and analytical skills.Collaborating closely with seasoned Technical Support Specialists and Engineers, you will gain invaluable exposure to a variety of technical systems, enhancing both customer satisfaction and internal support processes. This position offers a fantastic opportunity to kickstart or elevate your career in technical support within a dynamic SaaS environment.

Role Overview Braze is hiring an Associate Support Representative in London. This role focuses on helping customers use the Braze platform effectively and get the most out of its features. The position centers on delivering clear, helpful support and making sure clients have a positive experience. What You Will Do Respond to customer questions about the Braze platform Guide clients through platform features and functionality Help customers resolve issues so they can achieve their goals Communicate clearly and promptly with clients What Helps in This Role Strong communication skills Problem-solving mindset Interest in supporting customers and improving their experience This position is based in London.

Join Acturis, a leading provider of software solutions for the insurance industry, as a Marketing Support Associate in our London office. In this dynamic role, you will assist the marketing team in executing campaigns, managing social media channels, and providing administrative support for marketing initiatives.Your contributions will play a crucial role in enhancing our brand presence and communicating our value to clients. If you are passionate about marketing and eager to help drive success, we would love to hear from you!

Role Overview Braze is hiring a Weekend Shift Associate Support Representative in London. This role focuses on providing strong customer service and support during weekend hours. The position centers on helping clients resolve questions and technical problems, aiming to keep user experiences smooth and positive. Main Responsibilities Respond to client inquiries and requests during weekend shifts Troubleshoot reported issues and guide users toward solutions Work to maintain a seamless experience for Braze customers

Technical Support AssociateLocation: London (Hybrid, 3+ days/week on-site) About Runna Runna builds tools to help everyday runners train like athletes. Our app delivers personalized coaching, structured training plans, and a supportive community. Whether someone is chasing a new 5k personal best or gearing up for a marathon, Runna aims to support every step. Runna is growing quickly. In November 2023, we closed a $6.5 million funding round led by JamJar, with support from Eka Ventures, Venrex, and Creator Ventures. In 2024, Apple named us a global finalist for iPhone App of the Year. In 2025, we joined Strava through acquisition. Our goal: become the leading global training platform for millions of runners. We’re looking for people who want to build something meaningful and lasting as we scale. Role Overview The Technical Support Associate helps Runna users resolve technical questions and troubleshoot app issues. Most problems are handled directly by this team, with only the most complex cases escalated to the Tech Team. This approach lets engineers focus on new features and bug fixes. This role suits someone who enjoys solving problems, cares about fitness, and takes pride in helping others. The work includes maintaining customer satisfaction, resolving technical issues, and building positive relationships in our community. Candidates who thrive on complex challenges and finding solutions will feel at home here. Work Location This is a hybrid position. On-site work in our London office is required at least three days per week (more than half of working time).

At Synthesia, we are revolutionizing the way businesses communicate through AI video technology. As the premier AI video platform, we proudly serve over 90% of the Fortune 100 companies. Founded in 2017 and based in London, our dynamic team spans across Europe and the US, dedicated to pushing the boundaries of visual communication and enterprise skill enhancement.With our recent Series E funding of $200 million, we now boast a $4 billion valuation and have raised over $530 million from top-tier investors such as Accel, NVentures (the VC arm of Nvidia), Kleiner Perkins, GV, and Evantic Capital, alongside visionaries from Stripe, Datadog, Miro, and Webflow.As a Customer Support Specialist, you will be the essential first point of contact for our customers, providing expert assistance and support to resolve any inquiries or challenges they may face with our products or services.Your responsibilities include:Promptly respond to customer inquiries via email, chat, or social media with professionalism and courtesy.Deliver accurate information and solutions to clients, effectively addressing their concerns.Recognize and escalate complex issues to Tier 2 support when necessary.Collaborate seamlessly with technical support specialists, product support teams, and leadership to ensure swift resolution of customer issues.Maintain precise customer records in our CRM systems, including Intercom and Salesforce.Achieve and exceed individual and team performance metrics (KPIs) such as response times, issue resolution rates, and customer satisfaction scores.Continuously enhance your product knowledge to stay updated on our offerings and processes.Provide constructive feedback to improve customer support strategies and operations.About you:High school diploma or equivalent; a degree in a related field is a plus.Minimum of 1 year experience in a technical support role.Exceptional verbal and written communication skills.A customer-centric mindset with a passion for exceeding customer expectations.Strong multitasking abilities and problem-solving skills.

About Industrious Industrious is a leading provider of premium workplace-as-a-service solutions, known for creating highly rated workspaces. The company’s mission centers on making every workday exceptional for teams of all sizes, including its own staff. Collaboration, fresh ideas, and shared achievements shape daily life at Industrious. Team members are encouraged to bring their authentic selves to work, contributing to a culture that values diverse backgrounds and perspectives. Inclusion and respect are core values, and every individual’s uniqueness is celebrated. Learn more about Industrious and its culture at www.industriousoffice.com/careers. Role Overview: IT Associate – Europe Industrious seeks an adaptable IT Associate to join the global technology team in London (131 Finsbury Pavement). This role supports a variety of sites across Europe, balancing enterprise standards with local needs. The position suits someone with broad technical curiosity and a strong interest in troubleshooting complex issues. The IT Associate will work in a multifaceted support environment, staying current with new technologies and continuously improving the member experience. Strict adherence to global security protocols is required, along with the flexibility to address the unique technical challenges of different European locations. Main Responsibilities Comprehensive IT Support & Service Excellence: Provide Tier 1-2 technical support for multiple European locations, handling a range of hardware and software (macOS, Windows, iOS, and SaaS tools). Act as the main technical contact for members, resolving complex queries with a service-oriented approach and maintaining professionalism in every interaction. Lead on-site technical setup for new location launches, ensuring all systems are ready for operations.

About Caxton Associates:Founded in 1983, Caxton Associates is a prestigious global trading and investment firm with a strong presence in major financial hubs, including New York, London, Bengaluru, Monaco, Singapore, and Dubai. The firm specializes in managing client and proprietary capital through a diverse suite of investment products tailored to meet the unique requirements of its investors. Utilizing a multi-portfolio manager approach, Caxton excels in discretionary global macro investing, drawing on its extensive expertise across various asset classes and markets.About the Role:We are on the lookout for a dedicated Trading Support Engineer to become an integral part of our London Tradeflow team. In this role, you will play a crucial role in supporting front-office trading operations, ensuring the seamless flow of orders and executions across both internal and external trading systems.This hands-on production support position emphasizes monitoring live trading activities, analyzing order and execution flows, and troubleshooting any issues related to FIX connections and internal systems. You will collaborate closely with trading, operations, and global technology teams to guarantee timely and accurate trade processing.Success in this role demands meticulous attention to detail, excellent communication skills, and the ability to remain composed in fast-paced, time-sensitive environments.Responsibilities:As a valued member of the Tradeflow support team, your key responsibilities will include:Monitoring and supporting trade, order, and execution flows across FIX connections, internal order management systems, and external brokers and trading venues.Analyzing FIX message traffic (including orders, cancellations, rejections, and executions) to identify and resolve routing or workflow issues.Assisting with Bloomberg AIM order and execution workflows.Investigating trade breaks, discrepancies, and missing or delayed executions.Providing support for troubleshooting session drops, connectivity issues, and counterparty rejections.Coordinating with brokers, trading desks, and operations teams to address daily production challenges.Escalating incidents as necessary and providing clear status updates to stakeholders.Maintaining documentation and contributing to operational runbooks and procedures.Requirements:1–3 years of experience in supporting trading, middle office, or financial systems.Fundamental understanding of FIX messaging and the order-to-trade lifecycle.Familiarity with financial markets and execution workflows.Strong analytical and problem-solving abilities.Basic scripting skills, preferably in Python.Proficiency with log analysis and monitoring tools.Experience with version control systems (e.g., Git).Some knowledge of SQL and relational database schemas would be advantageous.Excellent written and verbal communication skills.Ability to work efficiently under pressure in time-sensitive trading environments.Exhibits and adheres to the highest ethical standards.

Galaxy Digital Services stands at the intersection of digital assets and data center infrastructure, building solutions for finance and artificial intelligence. The company’s institutional platform covers trading, investment banking, asset management, staking, self-custody, and tokenization technologies. Galaxy also invests in and operates advanced data centers to support AI and high-performance computing, focusing on scalable energy and computational resources in the U.S. Under CEO Michael Novogratz, the team brings together deep cryptocurrency knowledge and institutional experience. Offices span North America, Europe, the Middle East, and Asia, with headquarters in New York City. For more about their work, visit www.galaxy.com. Our values Pursue Excellence. Be Selective to Enhance Effectiveness. Stay Aligned While Being Independent. Express Disagreements Openly. Foster Independent Decision-Making. Assemble Exceptional Teams. Role overview The Production Support Engineer Associate role focuses on supporting mission-critical software systems for Galaxy Digital’s cryptocurrency business lines in London. This includes trading, risk, and settlement operations. The position is well suited for candidates with experience in financial services, though this is not required. What you will do Deliver client support for digital asset systems Troubleshoot and resolve complex technical issues Work closely with development teams to implement solutions Help ensure the stability and performance of trading and settlement platforms Requirements Experience in production support or a related technical field Background in financial services is preferred Strong problem-solving and communication skills

About UsAt Plinth, we're a rapidly expanding tech startup dedicated to empowering charities, foundations, and local government. Many small, local charities are incredibly effective yet often remain under the radar due to time and financial constraints. Our mission is to create the essential tools these organizations need while highlighting their invaluable contributions. Discover more on our blog. Rapid Growth! This year, we are experiencing a phenomenal growth rate of 3-4x. With over 7 new clients joining us each month and new features being launched every few days, the pace is exhilarating. Your contributions will directly influence our scaling efforts, giving you significant responsibility from your first day. Meaningful Impact. Our clientele includes charities and grassroots organizations across the UK and soon internationally. By ensuring their success with our platform, you amplify their impact, allowing them to focus more on their core missions instead of grappling with administrative hurdles. Collaborate with Inspiring Colleagues. Our team is not only talented and collaborative but also possesses a unique charm. We prioritize impact, speed, and transparency. Working in our Old Street office fosters a high-trust, creative environment where innovative ideas are encouraged and acted upon.We are seeking both a Customer Success Manager and a Customer Success Associate. While the distinction may be subtle, typically, the Associate role requires 2-3 years of experience (essentially your second job), whereas the Manager role demands 3-5 years of relevant experience.

Role Overview Lafosse Associates is hiring a Bullhorn Data & Support Coordinator in London. This position focuses on managing data within the Bullhorn system and supporting team members with technical issues and data entry tasks. The role helps maintain accurate records and smooth system operations. What You Will Do Maintain the integrity of data in the Bullhorn platform Assist with data entry and updates as needed Provide technical support to Bullhorn users across the team What We Look For Strong attention to detail Analytical approach to problem-solving Comfort working in a collaborative setting The role is based in London, England, United Kingdom.

Join Synthesia, the leading AI video platform transforming business communication for over 90% of the Fortune 100 companies. Founded in 2017 and headquartered in London, we have expanded our reach with teams across Europe and the United States.As AI continues to redefine work and communication, our innovative products enhance visual storytelling and skill development, empowering individuals to thrive in their organizations.Having recently closed a successful Series E funding round with $200 million raised, our company is now valued at $4 billion, backed by esteemed investors such as Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, along with founders from Stripe, Datadog, Miro, and Webflow.About the RoleAs a Technical Support Associate, you will play a vital role in delivering exceptional first-line support to our enterprise customers. This position involves assisting with technical inquiries, troubleshooting issues, and progressively tackling more complex challenges as you hone your technical capabilities.You will collaborate closely with experienced Technical Support Specialists and Engineers, gaining invaluable exposure to various technical systems while supporting both customers and internal teams. This is an excellent opportunity to kickstart or advance your career in technical support within a dynamic SaaS environment.Key Responsibilities:Deliver first-line technical support to enterprise customers primarily via live chat, effectively diagnosing and resolving platform issues.Collect and document all pertinent information for reported issues, ensuring precise case documentation and updates.Utilize standard troubleshooting techniques and validated solutions under the guidance of senior team members.Escalate complex or critical issues to Technical Support Specialists or Engineering teams, providing comprehensive diagnostic details.Reproduce reported issues in internal environments to support investigations.Follow up with customers to ensure their issues are resolved satisfactorily.Maintain clear and professional communication with customers throughout the support process.Document solutions, troubleshooting procedures, and new learnings for internal knowledge sharing.About You:1 to 3 years of experience in technical support, helpdesk, or customer service roles.

Role overview Atlas is looking for a Member Services Associate - Accounts based in London. This position acts as the first point of contact for members, focusing on account-related questions and support. Every interaction aims to create a positive experience for members. What you will do Assist members who have questions about their accounts Resolve issues quickly and with attention to detail Support members to help ensure each contact ends with satisfaction

Company OverviewInteractive Brokers Group, Inc. (Nasdaq: IBKR) is a premier global financial services firm headquartered in Greenwich, CT, USA, with a presence in over 15 countries. For over 40 years, we have been leading the charge in financial innovation, recognized for our advanced technology and unwavering commitment to our clients.Our affiliates offer round-the-clock electronic brokerage services across stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We cater to both individual investors and institutions, including financial advisors, hedge funds, and introducing brokers. With our cutting-edge technology, competitive pricing, and comprehensive global market access, we empower our clients to maximize their investment potential.Interactive Brokers has been named the #1 online broker by Barron’s for six consecutive years. Join our vibrant, multinational team and contribute to a company that is dedicated to simplifying and enhancing financial opportunities through state-of-the-art technology.Interactive Brokers (U.K.) Limited, located in London and part of the global IBKR financial brokerage services, is seeking a motivated individual to join our Client Technical Support Team. Proficiency in German or French is required. In this role, you will assist clients with inquiries regarding our extensive trading offerings and serve as a vital link between internal teams and clients to ensure timely and effective resolutions to technical issues. The ideal candidate will possess strong analytical skills and a passion for problem-solving, with the ability to identify, investigate, and escalate client-reported issues related to our platforms. If you are driven, proactive, and methodical, we offer a rewarding position that challenges you while being part of a team that builds one of the world’s leading brokerage brands.

Company OverviewInteractive Brokers Group, Inc. (Nasdaq: IBKR) is a premier global financial services firm headquartered in Greenwich, CT, USA, with a presence in over 15 countries. For over four decades, we have been leading the charge in financial innovation, recognized for our cutting-edge technology and unwavering commitment to our clients.Our affiliates deliver round-the-clock global electronic brokerage services across stocks, options, futures, currencies, bonds, and funds to clients in more than 200 countries and territories. We cater to individual investors and institutions, including financial advisors, hedge funds, and introducing brokers. Our advanced technology, competitive pricing, and global market access empower our clients to maximize their investment potential.Barron’s has acknowledged Interactive Brokers as the #1 online broker for six consecutive years. Join our vibrant, multi-national team and contribute to a company that simplifies and enhances financial opportunities through state-of-the-art technology.Interactive Brokers (U.K.) Limited, headquartered in London, is a part of IBKR's global online financial brokerage services. We are currently seeking a dedicated individual to join our Client Technical Support Team, fluent in French or German. In this role, you will assist clients with inquiries regarding our diverse trading services and serve as a bridge between internal teams and clients to ensure timely and effective resolution of technical issues. The ideal candidate should possess strong analytical skills with a passion for problem-solving and troubleshooting technical and software challenges. You should be adept at recognizing, investigating, and escalating client-reported issues regarding our platforms. If you are driven, initiative-taking, and possess a methodical approach, we offer a role that will both challenge and reward you as part of a team dedicated to building one of the world’s most respected brokerage brands.Interactive Brokers is an online broker that provides trading access for experienced traders to products traded on numerous global markets and exchanges. IBUK is part of a global financial services group based in the U.S. with over $5 billion in capital and is publicly traded under the symbol “IBKR.”

D-ploy delivers IT and engineering solutions across the EMEA region, with offices in Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. The company focuses on building strong relationships within the IT community and helping clients improve productivity and business outcomes. Role Overview The IT Onsite Support Specialist will provide hands-on support for internal users at the London office. This role involves troubleshooting, maintaining workstations, and ensuring smooth operation of end-user devices and applications. Main Responsibilities Deliver first- and second-level technical support for internal users. Analyze, prioritize, and resolve IT incidents and service requests. Manage tickets in the ticketing system, following ITIL guidelines. Set up, configure, and maintain workstations, including both hardware and software. Install, configure, and manage end-user devices such as clients, peripherals, and mobile devices. Install, configure, and maintain standard and specialized software applications. Carry out software rollouts, updates, and patching. Work closely with product management, development, and other internal teams. Create documentation, reports, and knowledge base articles to support IT operations. Location This position is based onsite in London, England, United Kingdom.

Samsara is seeking a Product Support Engineer based in London (UK2). This position centers on assisting customers with technical questions and troubleshooting issues related to Samsara's products. What you will do Provide technical support and guidance to customers using Samsara's solutions Help clients resolve product-related issues and maximize the value they receive Work with a range of customers and address a variety of technical challenges Role highlights Opportunity to develop expertise in Samsara's products and services Engage directly with customers to solve problems and answer technical questions

About AboundAt Abound, we are on a mission to revolutionize consumer lending in the UK and beyond. By harnessing the power of advanced AI and Open Banking data, we provide equitable and affordable personal finance solutions to a wider audience. Unlike traditional lenders that predominantly rely on credit scores, we take a comprehensive view of each customer's financial landscape—considering spending habits and repayment capacity to create a more nuanced understanding of their unique financial scenario.Our model has proven effective at scale; we have successfully issued over £1.3 billion in loans, achieving superior credit performance—for every 10 defaults anticipated by the industry, we experience only 3. Remarkably, we reached profitability just 2.5 years after our inception.With over £2 billion in funding from prestigious investors such as Citi, GSR Ventures, and Deutsche Bank, we have earned recognition as one of Europe’s fastest-growing fintech companies (Sifted, CNBC). As we expand into new markets and product offerings, we seek ambitious individuals eager to learn quickly, take ownership, and grow alongside us.About the RoleWe are in search of a skilled IT Support Engineer to join our Microsoft cloud-first environment. This role bridges traditional helpdesk support and systems administration, emphasizing endpoint management, identity administration, and Microsoft 365 support. Collaborating closely with the IT Manager, you will assist in the maintenance and support of Microsoft Intune, Entra ID, device compliance, and collaboration platforms across Windows, macOS, iOS, and Android environments. The ideal candidate will possess a proven record in modern device management (MDM), access controls, and Microsoft cloud technologies within a structured and security-focused business.Key ResponsibilitiesAdminister and support Microsoft Intune across Windows 11, macOS, iOS, and Android devices, including BYOD enrollment and compliance enforcement.Assist in maintaining device compliance policies, configuration profiles, update rings, and application deployments.Support Windows Autopilot provisioning and endpoint lifecycle processes.Manage Microsoft Entra ID, encompassing user lifecycle management, group management, and RBAC.Assist with the configuration and ongoing maintenance of Conditional Access policies and MFA controls.