IT Support Analyst

Role overview Multiverse is looking for a Fulfillment Associate to support order processing and delivery from the London office. This role helps keep operations running smoothly so learners and partners receive what they need, when they need it. What you will do Process orders accurately and on schedule Coordinate deliveries to ensure timely arrival Support Multiverse’s mission to build a more diverse workforce through reliable fulfillment Location This position is based in London.

Multiverse is a London-based upskilling platform that partners with over 1,500 organizations to deliver apprenticeships in AI, data, and technology. The company helps people at all career stages build practical skills, and its learners have generated more than $2 billion in ROI for employers. Backed by $220 million in Series D funding and valued at $1.7 billion, Multiverse has grown to a team of more than 800 employees. Role overview The Regulatory Affairs Specialist is part of the Regulatory Affairs team, focusing on protecting Multiverse’s operational license. This position translates complex regulations into clear submissions and actionable guidance for internal teams. It also contributes to developing new tools and processes that strengthen regulatory practices. Day-to-day work includes identifying risk trends, auditing policies, managing oversight reporting, and exploring automation to improve efficiency. The role plays a key part in safeguarding revenue streams and supporting Multiverse’s commitment to regulatory compliance. Key responsibilities Drafting and Submissions: Prepare initial drafts of regulatory submissions for review, including sections for Degree Awarding Powers assessments and OfS Self-Assessments. Internal Advisory: Serve as the first point of contact for regulatory questions, conduct research, and provide preliminary advice on regulatory issues. Stakeholder Management and Coordination: Coordinate cross-functional regulatory requirements, managing communication and collaboration with stakeholders across the company. Location This position is based in London.

At Multiverse, we are revolutionizing the way individuals upskill in AI and technology. Our platform collaborates with over 1,500 companies to provide transformative learning experiences that reshape today's workforce.We offer specialized apprenticeships that cater to individuals of all ages and career stages, equipping them with essential AI, data, and tech skills. Our learners have generated over $2 billion in ROI for their employers, significantly enhancing productivity and measurable performance.In June 2022, we celebrated a significant milestone with a $220 million Series D funding round, co-led by StepStone Group, Lightspeed Venture Partners, and General Catalyst, achieving a post-money valuation of $1.7 billion and making us the UK's first EdTech unicorn.With an operational presence and a growing team of over 800 employees, we are poised for ambitious expansion. Join us in our mission to empower the workforce to thrive in the AI era.The OpportunityAs a Client Value Partner (CVP), you will be the key architect in driving customer success, focusing on long-term retention, growth, and demonstrable ROI. Your role will connect clients' strategic business goals with Multiverse's delivery capabilities, transforming apprenticeship programs from mere training initiatives into powerful workforce transformation engines.You will lead the critical Implementation and Onboarding phase to ensure a successful launch while continuously delivering value, expanding accounts, and nurturing strategic partnerships with senior stakeholders.Core Responsibilities1. Implementation & Successful Launch FulfillmentEnd-to-End Onboarding: You will serve as the primary accountability point during the implementation phase, managing the seamless transition from sales to live delivery.Launch Excellence: Coordinate with internal teams (Admissions, Delivery, Product) to ensure timely enrollment of learners and adherence to program launch schedules.Technical & Operational Set-up: Address early-stage risks by ensuring clients are equipped with the necessary infrastructure and set expectations for sustained success.2. Delivering & Evidencing ValueROI Translation: Actively demonstrate and communicate the value derived from our programs, ensuring clients recognize the impact on their business.

Role Overview Multiverse is hiring a Fulfilment Executive for a fixed term contract in London. This position supports daily operations by managing the fulfilment process from start to finish. The focus is on meeting delivery timelines and maintaining high service standards. What You Will Do Oversee the fulfilment process to keep operations on track Coordinate timely deliveries to meet expectations Support the team in providing reliable, consistent service Who Suits This Role This contract suits someone who enjoys keeping things moving and takes pride in operational details. Those who work well under pressure and care about smooth processes will find this role rewarding.

Join Multiverse, an innovative upskilling platform at the forefront of AI and technology adoption. We partner with over 1,500 organizations to reshape the workforce through transformative learning experiences.Our apprenticeships cater to individuals across all ages and career stages, equipping them with essential AI, data, and tech skills. Our learners have generated more than $2 billion in ROI for their employers by applying their new skills to enhance productivity and performance metrics.In June 2022, we secured a $220 million Series D funding round, co-led by StepStone Group, Lightspeed Venture Partners, and General Catalyst, achieving a post-money valuation of $1.7 billion and becoming the UK’s first EdTech unicorn.With a robust operational presence and a team of over 800, we have ambitious plans for further expansion. Our vision is to create a world where technology skills unlock individual potential and drive results. Become part of Multiverse and help us empower the workforce to thrive in the age of AI.We believe that the most remarkable user experiences arise from the synergy of outstanding design and engineering. We are seeking a Front End Engineer focused on our Design System, which is pivotal in delivering top-tier UX to nearly half a million learners.Design engineering is a diverse field; we welcome both design-savvy engineers and technically inclined designers. You'll be instrumental in developing our design system and other essential frontend projects while exploring how emerging technologies (AI, agentic tools) can revolutionize development practices.The OpportunityAs part of a multidisciplinary team that encompasses brand, product design, and engineering, your primary focus will be to enhance and evolve Multiverse’s design system, ensuring our suite of applications is consistent, accessible, and high-performing at scale.Additionally, you will investigate how agentic workflows and AI-driven tools can facilitate innovative working methods—allowing teams to prototype, experiment, and implement changes across applications swiftly. Your contributions will redefine collaboration between design and engineering and help pioneer the next generation of design engineering at Multiverse.What We Mean by an “Agentic Design System”We aim to elevate our design system to enable swift modifications across our applications in minutes, rather than days.Our goal is to empower product and design teams to prototype and experiment without compromising quality through vibe-coded interfaces.We seek to provide our developers and designers with top-tier tools to enhance their creative processes.

Multiverse is a platform focused on upskilling in AI and technology, working with individuals and organizations to build digital capabilities. Based in London, Multiverse partners with more than 1,500 organizations and has helped learners generate over $2 billion in ROI for their employers through improved productivity and measurable results. In June 2022, Multiverse secured $220 million in Series D funding, led by StepStone Group, Lightspeed Venture Partners, and General Catalyst. This investment brought the company’s post-money valuation to $1.7 billion and established Multiverse as the UK’s first EdTech unicorn. The team now includes over 800 employees, all working toward a future where technology skills unlock opportunity for everyone. Role overview The Senior Learning Solutions Specialist shapes and adapts Multiverse’s core learning experiences and materials to fit the needs of clients and learners. This role directly influences client engagement and learner retention. What you will do Work with product and curriculum teams, sales leaders, and operational stakeholders to identify where learning materials can be customized. For complex projects, connect directly with clients to understand and address their specific challenges. Once changes are approved, coordinate resources and stakeholders to implement updates in learning materials. Support coaches and communicate changes clearly to both clients and learners. What you bring Experience adapting learning solutions or educational content to meet varied client needs. Strong understanding of how curriculum changes can drive measurable results, even if not an expert in every subject area. Ability to collaborate across teams and manage multiple stakeholders. Location This role is based in London.

Join Multiverse, the leading platform for upskilling in AI and technology adoption, where we are reshaping the workforce of tomorrow.With partnerships spanning over 1,500 companies, we offer transformative learning experiences that empower individuals at any stage of their career to master essential AI, data, and technology skills. Our learners have generated over $2 billion in ROI for their employers by applying their newly acquired skills to enhance productivity and performance metrics.In June 2022, we celebrated our milestone achievement of securing $220 million in Series D funding, co-led by esteemed investors such as StepStone Group, Lightspeed Venture Partners, and General Catalyst, propelling us to a post-money valuation of $1.7 billion, making us the UK’s first EdTech unicorn.With a robust operational presence and a growing team of over 800 employees, we are committed to scaling our mission further. We envision a future where technology skills unlock human potential and productivity.Why You Will Love This OpportunityAs a pivotal member of our engineering team, you will have the chance to make a real difference in the lives of thousands by shaping the tools and systems that enable the workforce to thrive in the age of AI. This is not just about utilizing AI tools; you will architect the frameworks that facilitate the deployment of AI-driven features at scale.This role embodies the duality of Will Larson's Tech Lead and Architect archetypes, acting as a catalyst for collaboration across various teams. You will transition from focusing solely on feature delivery to tackling intricate, cross-functional challenges, ensuring that as we enhance our AI capabilities, we uphold stability, security, and architectural integrity. If you thrive on resolving complex engineering dilemmas and are eager to lead decision-making while remaining engaged with the code, then this is the perfect environment for you.Areas Where You Can ContributeYou will be part of our Product Fundamentals Group, collaborating closely with various teams:Learning Product Group: Where mission meets market. You will oversee the entire learner journey from application to graduation, crafting seamless experiences that demonstrate the ROI of our programs to the world's largest employers.Product Fundamentals Group: The connective tissue. You will develop the shared infrastructure and foundational elements that empower our teams to deliver exceptional learning experiences.

Join Deel as a Fulfilment Operations Associate and play a crucial role in our logistics and fulfilment processes. This position requires a detail-oriented individual who can streamline operations and enhance customer satisfaction by ensuring timely and accurate order fulfilment. You will work closely with various teams to improve workflows and optimize our fulfilment strategy.

Join Deel as a Fulfilment Centre Associate specializing in IT equipment. In this role, you will be responsible for managing inventory, ensuring timely order processing, and maintaining high standards of product quality. If you are detail-oriented and passionate about technology, we want to hear from you!

Join Multiverse, an innovative platform dedicated to upskilling individuals for AI and technology integration.We collaborate with over 1,500 companies to provide transformative learning experiences that enhance today’s workforce.Our apprenticeships are tailored for individuals at any age and career stage, focusing on crucial AI, data, and tech skills. Our learners have generated over $2 billion in ROI for their employers through the application of their newly acquired skills to boost productivity and measurable performance.In June 2022, we announced a significant $220 million Series D funding round, co-led by StepStone Group, Lightspeed Venture Partners, and General Catalyst, resulting in a post-money valuation of $1.7 billion, making us the UK’s first EdTech unicorn.Our journey doesn't end here. With a robust operational presence and a team of over 800 employees, we aim to expand further and create a world where tech skills empower individuals to realize their potential.Become a part of Multiverse and help us fulfill our mission to prepare the workforce for success in the AI era.The OpportunityAs a DevOps Instructor, you will play a pivotal role in delivering our technical curriculum for the Level 4 DevOps apprenticeship program. Your responsibilities will include guiding apprentices in understanding the implementation of continuous integration, continuous delivery, and effective infrastructure solutions through engaging workshops and support sessions. Additionally, you will assist apprentices in developing their Knowledge, Skills, and Behaviors (KSBs) throughout their learning journey.You will be part of a diverse delivery team comprising industry experts, educators, and scholars, all committed to shaping the future of work. Reporting to a Delivery Lead, you will receive support in your professional development.To ensure you start strong, you will undergo a comprehensive 3-week onboarding program that covers:Modern Teaching Methodologies - for an interactive and impactful learning experience.Technical Upskilling - aligned with the relevant apprenticeship standards.Practical Coaching Opportunities - a thorough feedback process to prepare you for your teaching role.By the end of the onboarding process, you will be equipped to support Multiverse apprentices, helping them gain technical expertise and industry-relevant skills in DevOps principles and practices that will drive significant impact within their organizations. This is a unique opportunity!

Multiverse is leading the charge in upskilling for AI and Tech adoption. We collaborate with over 1,500 companies to deliver innovative learning experiences that are reshaping today's workforce.Our apprenticeships are crafted for individuals of all ages and career stages, aimed at equipping them with essential AI, data, and tech skills. Our learners have generated over $2bn in ROI for their employers by leveraging the skills they've acquired to boost productivity and measurable outcomes.In June 2022, we celebrated a successful $220 million Series D funding round, co-led by StepStone Group, Lightspeed Venture Partners, and General Catalyst, achieving a post-money valuation of $1.7 billion, solidifying our status as the UK’s first EdTech unicorn.Our journey doesn’t end there. With a robust operational presence and over 800 employees, we are ambitiously scaling our impact. We envision a future where tech skills unlock the potential and productivity of individuals.Join Multiverse and contribute to our mission of empowering the workforce to thrive in the AI age.

We are seeking a dedicated and passionate Safeguarding Specialist to join our team at Multiverse. In this pivotal role, you will be responsible for ensuring the safety and well-being of our learners, implementing effective safeguarding policies, and promoting a culture of safety within our organization.Your expertise will help us create a safe environment for all learners, enabling them to thrive and succeed. You will work closely with various stakeholders to identify risks and develop strategies to mitigate them.

Join Multiverse as a Data Technical Trainer and play a pivotal role in empowering the next generation of data professionals. In this dynamic position, you will develop and deliver training programs that equip learners with the skills they need to thrive in data-driven environments. Your expertise will help shape the future of data education, ensuring that our trainees are well-prepared for the demands of modern workplaces.

Join Multiverse as the Head of Certification, where you will lead the direction of our certification programs designed to empower learners and drive industry standards. You will collaborate with stakeholders to ensure our certifications meet the needs of employers and learners alike.

Join Multiverse as a Launch Coach, where you'll play a pivotal role in guiding individuals through their professional journeys. As a Launch Coach, you will mentor and inspire learners, helping them to navigate their career paths and achieve their goals. This position offers a unique opportunity to make a significant impact on the lives of aspiring professionals.

Multiverse is building a platform to help people at every stage of their careers develop skills in AI, data, and technology. The company partners with over 1,500 organizations to deliver apprenticeships that aim to boost productivity and measurable results. Backed by a $220 million Series D round and valued at $1.7 billion, Multiverse continues to grow with a team of more than 800 employees. This Software Engineer position sits within the Sync Learning & Impact squad in London. The team focuses on creating systems that connect coaches, learners, and managers, with the goal of improving learner retention and demonstrating the value of modern apprenticeships to companies worldwide. Role overview This role centers on building and scaling features that make a real difference for learners and coaches. The work involves designing systems that support strong relationships and measurable outcomes. The squad values autonomy, trust, and a bias for action, and seeks someone who enjoys mentoring others and navigating ambiguity. What you will do in your first 6 months Architect the foundation: Define and build technical solutions for coach-to-manager interactions, addressing new and complex challenges. Mentor engineers: Guide mid-level engineers as they take on Feature Lead responsibilities, helping the team deliver more effectively. Drive impact: Work with colleagues from other teams to create solutions that improve learner engagement and retention. What makes this squad unique The Sync Learning & Impact team values a culture of trust and autonomy. Engineers are encouraged to take initiative, mentor others, and find clarity in complex situations. The focus is always on solving real problems for individuals and delivering scalable solutions that matter.

Multiverse delivers upskilling programs in AI, data, and technology, partnering with more than 1,500 companies. Apprentices at Multiverse have generated over $2 billion in ROI for their employers. The company focuses on driving measurable productivity and performance improvements across industries. In June 2022, Multiverse raised $220 million in Series D funding, reaching a $1.7 billion valuation and becoming the UK’s first EdTech unicorn. With a team of over 800 employees, Multiverse continues to grow its impact in technology education. Role overview This Senior Software Engineer position is part of the Engineering team and supports Multiverse’s mission to prepare the workforce for an AI-driven future. The role influences technical direction and delivers solutions that reach thousands of learners and employers. What you will do Work in a domain-focused team to deepen understanding of Multiverse’s products and platforms. Design and build scalable, user-focused systems that integrate with the core learning platform. Contribute to a collaborative engineering culture, sharing knowledge and participating in weekly sessions. Use dedicated ‘10% time’ for experimentation and innovation, supporting ongoing improvement. Atlas at Multiverse Atlas is the flagship AI product, embedded in the main learning platform. It acts as a 24/7 AI guide, providing personalized, context-aware support to thousands of users daily. Atlas is central to Multiverse’s approach to AI-powered education. The Atlas team The Atlas team operates as an agile, fast-growing group within Multiverse. Engineers here help define technical strategy, architecture, and operational practices. The team values engineering excellence, rapid innovation, and building sustainable systems for the future of AI in education.

Role Overview Strata is looking for a Fulfilment Manager based in Wandsworth, London. This hybrid role involves managing tailored travel arrangements and product fulfilment for competition winners, VIP delegates, and key clients around the world. Some travel may be required. About Strata Strata Group’s Element agency delivers memorable brand experiences, prizes, and rewards for clients in the brand, media, and entertainment industries. With more than 75,000 unique prizes fulfilled across over 40 countries, Element is known for creative prize solutions and high service standards. What You Will Do Respond to winner queries and concerns with care and professionalism. Plan and coordinate complex travel itineraries for clients worldwide. Submit all required documentation to the accounts team promptly after bookings. Develop new supplier relationships in both travel and goods sectors. Work with suppliers to obtain competitive rates and quotes. Keep databases accurate and up to date. Organize and manage detailed diary schedules. Location Hybrid role based in Wandsworth, London, with travel as needed.

Join Multiverse as a Portfolio Lead, where you will spearhead innovative projects that shape the future of learning and development. As a vital member of our team, you will lead a diverse portfolio of initiatives, leveraging data-driven insights to enhance program outcomes and drive strategic growth. Your leadership will empower our teams to deliver exceptional learner experiences, fostering a culture of excellence and continuous improvement.