IT Support Analyst

Join DYOPATH as an Application Support Analyst IIAre you enthusiastic about tackling intricate application challenges and empowering users to maximize their efficiency with essential business software?DYOPATH is on the lookout for an Application Support Analyst II who excels in advanced problem-solving, flourishes in a dynamic work environment, and is dedicated to providing exceptional application support and customer service.Why You’ll Love Working HerePurpose with Passion – Become part of a company that embraces a L.O.V.E. philosophy—Living Our Values Every Day—transforming daily responsibilities into meaningful contributions.Grow & Thrive – DYOPATH is committed to your continuous development, offering training and clear career paths.Award-Winning Culture – Recognized for our superior IT services, we extend the same commitment to our internal teams.Fun & Respectful Teamwork – Engage in collaborative settings where teamwork and success are celebrated.Awesome BenefitsSavings / Monthly 13% capPantry Vouchers 9% deposited every monthChristmas Bonus: 25 days of your daily incomeVacations - 12 days after the first yearAnniversary Bonus - 10 days of base salaryVacation Premium – 40% first yearMajor Medical Insurance covers you and your immediate familyLife InsuranceQuarterly BonusMarriage or Bereavement Time offMaternity/Paternity Time offErgonomic Chair250 pesos monthly stipend for internet and electricityRole OverviewLocation: Remote (Mexico)Schedule: 1st Shift (8a-5p CST); Monday through FridayPay Rate: 25,000 MXN (monthly)Your Mission as an Application Support Analyst IIProvide advanced technical support for software applications utilized by the organization.Troubleshoot and resolve complex application issues, including user errors, system bugs, and data discrepancies.Conduct root cause analysis and collaborate with development teams or vendors to eliminate software issues.Participate in software testing and quality assurance activities.

DYOPATH is hiring a Service Desk Level 1 Analyst to join its remote team. This position focuses on providing technical support and ensuring reliable connectivity for users. The role is remote, based in Mexico, and follows a first shift schedule from 9 AM to 7 PM (MX CST), Monday through Friday. Compensation is set at 17,000 MXN per month. What you will do Respond to technical support requests received by phone, email, and chat Document all service desk interactions using the ticketing system Deliver first-level support for desktop, laptop, printer, mobile device, software, and basic network issues Resolve technical issues when possible and escalate more complex problems as needed Ensure all service desk requests are handled accurately and promptly Follow up with users to confirm resolution and satisfaction Benefits Savings plan with a monthly 13% cap Pantry vouchers (9% deposited monthly) Christmas bonus equal to 25 days of daily income 12 vacation days after the first year Anniversary bonus of 10 days base salary Vacation premium of 40% in the first year Major medical insurance for you and your immediate family Life insurance Quarterly bonus Marriage or bereavement time off Maternity or paternity time off Ergonomic chair provided Monthly stipend of 250 pesos for internet and electricity Work culture DYOPATH emphasizes its L.O.V.E. philosophy (Living Our Values Every day), aiming to make daily work meaningful Opportunities for professional certifications and career advancement Recognized for excellence in IT service and team support Collaborative atmosphere that values teamwork and celebrates achievements

Join DYOPATH as a Service Desk Level 1 Analyst If you have a passion for technology and enjoy helping others overcome tech challenges, we want you on our team!DYOPATH is seeking a dedicated Service Desk Level 1 Analyst who excels at problem-solving, thrives in dynamic environments, and is devoted to providing outstanding customer service.Why You’ll Love Working HerePurpose with Passion – Join a company that embodies the L.O.V.E. philosophy—Living Our Values Every Day—making each workday impactful.Grow & Thrive – DYOPATH is committed to your continuous development, offering certifications and defined career paths.Award-Winning Culture – Recognized for our exceptional IT service, we extend that same commitment to our internal team.Fun & Respectful Teamwork – Experience a collaborative and vibrant work environment where accomplishments are celebrated!Outstanding BenefitsMonthly savings capped at 13%Pantry vouchers deposited at 9% each monthChristmas bonus equivalent to 25 days of salary12 vacation days after your first year10-day anniversary bonus40% vacation premium during the first yearMajor medical insurance for you and your immediate familyLife insuranceQuarterly bonusesLeave for marriage or bereavementParental leaveErgonomic chair providedMonthly stipend of 250 pesos for internet and electricityRole OverviewLocation: On-Site (Monterrey, Mexico)Schedule: 1st Shift (7:00 AM - 3:30 PM CST)Pay Rate: 14,000 MXNYour Mission as a Service Desk Level 1 AnalystAct as the primary point of contact for technical support through phone, email, and chat.Diagnose and resolve issues related to desktops, laptops, printers, mobile devices, software, and networks.Document all interactions in the ticketing system and escalate issues when necessary.Ensure timely and accurate resolution of technical problems while delivering exceptional customer service.

Join efihr as an Application Support Analyst, where you will play a pivotal role in enhancing customer experiences by effectively resolving technical issues. Collaborating closely with your first-line colleagues, you will handle complex customer tickets related to our planning solutions, leveraging your specialized knowledge to deliver optimal resolutions.Your responsibilities will include:Delivering exceptional customer service by providing effective solutions to challenging problems faced by our clients.Owning the resolution process for assigned issues and ensuring clear communication of the implemented solutions to customers.Utilizing your technical expertise to identify and implement the most suitable solutions.Contributing to the Customer Services knowledge base to document our findings and enhance team knowledge.Building and maintaining a strong network within your team and across the company to ensure the best outcomes for customers.Effectively managing your time and priorities while keeping track of incoming tickets and maintaining a clear overview of tasks.

Join our dynamic team at McDonald's Corporation as an Engineer II - Application Security. In this pivotal role, you will be responsible for enhancing the security of our applications, ensuring that our systems are protected against emerging threats and vulnerabilities. Your expertise will be crucial in designing secure application architectures and implementing best practices in security protocols.

At NOVACARD , we are on a mission to transform the way individuals utilize credit. As the pioneers of the first interest-free and no-annual-fee credit card in Mexico, we aim to simplify personal finance management and provide users with total control through our innovative mobile application. With NOVACARD, users can access up to $200,000 MXN in credit, utilize it as needed, and manage their finances digitally in just under 5 minutes. Our goal is to empower individuals to make informed financial choices by providing the flexibility, transparency, and freedom required to achieve their aspirations. Simple finances, big goals.Role Overview:We are seeking a dedicated Level 2 Application Support Engineer to maintain the stability and performance of our critical business applications. In this role, you will investigate incidents, analyze system behavior, and resolve complex technical challenges. Collaboration with cross-functional teams is key to identifying root causes and enhancing support processes, making strong analytical skills, proficient SQL knowledge, and effective communication in English essential in a production environment.Key Responsibilities:Delivering second-line technical support for company applications (L2)Monitoring system performance and uptimeLogging incoming tickets and conducting initial analysesAddressing incidents and service requests pertaining to company applicationsWorking alongside engineers and specialists from various teams to resolve issuesEngaging in the incident management processDocumenting solutions and updating support documentation

Join our team as an Application Security Analyst where you will be at the forefront of safeguarding our applications and systems. You will collaborate with cross-functional teams to identify vulnerabilities and implement robust security measures. Your expertise will directly contribute to maintaining the integrity and security of our digital assets.

The Technology and Platform Services team at EcoVadis is at the forefront of designing and securing our platform, which is vital to our diverse offerings. We are committed to achieving scalability and fostering continuous improvement through innovation and collaboration. We are currently seeking multiple Web Application Support Specialists to provide essential technical assistance to both our customers and internal teams. This role is integral to EcoVadis' mission to enhance sustainable business practices across various organizations globally, joining an established international team dedicated to delivering high-quality support.Your responsibilities will include:Offering prompt assistance for issues raised by intensive users of EcoVadis tools, focusing primarily on complex web applications and APIs.Troubleshooting reported incidents, diagnosing bugs, and uncovering root causes.Providing clear instructions and detailed steps to replicate issues, aiding developers in understanding the problem and evaluating necessary corrective measures.Maintaining up-to-date knowledge of relevant product features to deliver accurate solutions to customer inquiries.Collaborating with end users, functional analysts, and developers to identify and resolve issues within EcoVadis’ custom web applications.Delivering top-notch support through both written and verbal communication across the organization.Ensuring thorough follow-up on reported cases to keep end users informed of status updates and potential actions.Monitoring logs and application downtimes to promptly respond to alerts and manage communications with impacted users.Handling confidential data with the utmost care to ensure data security and privacy.Reviewing technical and functional documentation and engaging with business users to clarify the intended functionality of applications.Guaranteeing the timely quality of fixes delivered.Providing training and support to end-users.Creating process documentation, training materials, and articles to explain complex technical concepts to non-technical audiences.Developing processes to address new types of requests from internal stakeholders.Keeping technical documentation and procedures current.Writing custom SQL scripts for data retrieval and modification during troubleshooting and reporting.Conducting preventive maintenance and root cause analysis of issues.Advocating for customer needs by relaying feedback to development and business analysis teams to foster product improvement.Participating in incident resolution to assist with issue management and user communication.Providing on-call support for urgent and complex issues.

Join McDonald's Corporation as a Senior Application Security Analyst, where you will play a critical role in safeguarding our digital assets. You will be responsible for identifying vulnerabilities, implementing security measures, and ensuring compliance with security standards. As part of a dynamic team, you will collaborate with developers and IT professionals to enhance application security across our platforms.

Join Samsara as a Technical Support Engineer specializing in mobile applications and regulatory compliance. In this remote role, you will be pivotal in assisting our clients with technical inquiries related to our mobile solutions, ensuring they meet compliance standards.Your responsibilities will include troubleshooting issues, providing exceptional customer support, and collaborating with cross-functional teams to enhance our mobile offerings. This position is perfect for individuals with a passion for technology and a commitment to client success.

Role Overview Monks is looking for a Support Analyst in Mexico City. This role focuses on providing technical support to clients, helping them resolve issues quickly and effectively. The Support Analyst works with teams across the company to troubleshoot and address customer questions, aiming to improve every client's experience with Monks products.

Apollo.io stands at the forefront of go-to-market solutions for revenue teams, earning the trust of over 500,000 companies and millions of users worldwide, from dynamic startups to some of the largest enterprises globally. Since its inception in 2015, Apollo.io has rapidly ascended in the SaaS industry, successfully raising around $250 million and achieving a valuation of $1.6 billion. The platform grants sales and marketing teams seamless access to verified contact data for over 210 million B2B contacts and 35 million companies across the globe, complemented by tools designed to engage and convert these contacts within a unified interface. By enabling revenue professionals to discover precise contact information and automating outreach endeavors, Apollo.io transforms prospects into loyal customers. The company secured a Series D funding round in 2023 and is supported by elite investors such as Sequoia Capital and Bain Capital Ventures, with prominent figures like JD Sherman, former President and COO of HubSpot, on its board.About the RoleWe are in search of a proactive and solutions-driven IT Support Analyst to enrich our team in Mexico City. As the primary point of contact for technical support, you will engage with team members via Slack, email, and Jira, resolving hardware, software, and access issues to maintain productivity and connectivity. Your responsibilities will include managing device onboarding and offboarding, overseeing user access through Okta, and streamlining ticket workflows while ensuring thorough documentation and continuous process improvement. Additionally, you will play a crucial role in supporting daily office operations by collaborating with People Ops and external vendors to guarantee an efficient and pleasant workplace environment.Daily Adventures & ResponsibilitiesDeliver onsite assistance for hardware, software, and connectivity challengesOversee device onboarding and offboarding utilizing MDM tools (e.g., Kandji) and Apple Business ManagerAdminister Okta for user lifecycle management and group configurationsSupport and troubleshoot core SaaS applications including Google Workspace, Slack, Zoom, Notion, and Jira ITSM

Join our dynamic team at qadinc as an Application Support Specialist. In this role, you will be responsible for providing exceptional support for our cutting-edge AI applications, ensuring smooth operations and high user satisfaction. Your expertise will be key in troubleshooting issues, guiding users, and optimizing application performance.

Join Cloudflare as a Technical Support Engineer specializing in Application Performance. In this dynamic role, you will be pivotal in ensuring optimal application performance for our users. Your expertise will help diagnose and resolve complex technical issues while collaborating with cross-functional teams to enhance our services.

About UsSamsara (NYSE: IOT) is at the forefront of the Connected Operations™ Cloud, enabling organizations reliant on physical operations to leverage IoT data for actionable insights and operational enhancements. We are committed to enhancing safety, efficiency, and sustainability across industries that constitute over 40% of global GDP, including agriculture, construction, field services, transportation, and manufacturing. Join us in digitally transforming these vital sectors on a grand scale.At Samsara, you will help shape the future of physical operations while working on diverse product solutions such as Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a publicly traded company, you’ll have the freedom and support to make a significant impact as we aim for long-term growth.Role OverviewWe are seeking a highly skilled Senior Quality Analyst to join our Deal Support (Deal Execution + Deal Strategy) team. In this vital role, you will collaborate with leadership to develop, implement, and sustain a quality program that enhances the accuracy, efficiency, and consistency of our deal lifecycle processes. Your feedback and business intelligence will be instrumental in driving continuous improvement and mitigating risks.The ideal candidate should possess a strong background in quality assurance operations, exceptional attention to detail, and proficiency in data analysis to uncover opportunities that directly influence business outcomes. You will be joining a dynamic team in a growth phase, and a successful candidate will exhibit a proactive approach and contribute to establishing a sustainable quality culture.This position is fully remote and open to candidates residing in Mexico.

Join Samsara as a Procurement Analyst II, where you will play a pivotal role in optimizing our procurement processes. You will collaborate with cross-functional teams to ensure effective sourcing, contract management, and supplier relationship management. This position offers the opportunity to leverage analytical skills to drive cost savings and improve operational efficiency.

Join Hitachi Vantara as an Associate Security Analyst II!At Hitachi Vantara, we are the trusted data foundation for the world's most innovative companies. Our robust and high-performance data infrastructure enables businesses, from financial institutions to entertainment venues, to harness the power of data and achieve extraordinary results.If you've marveled at the Las Vegas Sphere, you've witnessed how we empower organizations to automate, optimize, innovate, and amaze their customers. As we pave the way for our next phase of growth, we are on the lookout for passionate individuals who thrive in a diverse global team and are excited to make a tangible impact with data.Your RoleAs an Associate Security Analyst, you will work alongside our Cybersecurity team to review and disseminate crucial security information across various departments. This entry-level position is ideal for candidates with prior internship experience who are proactive, reliable, and eager to further develop their cybersecurity expertise.

Join our dynamic team at QIMA as an Administrative Support Analyst. In this role, you will provide essential administrative assistance to ensure smooth and efficient operations. You will be responsible for managing schedules, coordinating meetings, and handling correspondence. Your organizational skills will be key in maintaining office efficiency and supporting various administrative tasks.

About Us – Remote Talent LATAMAt Remote Talent LATAM, we specialize in bridging the gap between exceptional talent across Latin America and leading businesses in the United States and around the globe. Our mission is to foster significant remote work opportunities while empowering companies to scale through outstanding professionals. We prioritize long-term partnerships, continuous professional development, and the delivery of high-quality results for both our clients and candidates.About the ClientOur client is an emerging Salesforce consulting and implementation partner, dedicated to serving small to mid-sized businesses. They handle a substantial volume of projects, encompassing implementations, ongoing support, and consulting engagements, all while emphasizing client satisfaction and delivering practical, scalable solutions.The work environment is dynamic and collaborative, with internal technical teams available to handle more complex development tasks, allowing this role to concentrate on client communication, project coordination, and effective delivery.About the RoleAs a Salesforce Business Analyst, you will be the main liaison for clients engaged in various active Salesforce projects. Your responsibilities will include leading discovery sessions, managing requirements, controlling project scope, and ensuring the seamless progression of projects.This role is highly client-facing, where effective communication is paramount. You will collaborate closely with small business clients, helping them comprehend project scope, manage their expectations, and address challenges such as out-of-scope requests or project modifications.You will oversee a portfolio of 10–20+ concurrent projects, necessitating excellent organization, prioritization, and early identification of potential risks. While a foundational knowledge of Salesforce is beneficial, deep technical expertise is not mandatory as internal teams will manage complex configurations and integrations.Key ResponsibilitiesLead discovery sessions to gather business requirements, user stories, and acceptance criteria.Act as the primary point of contact for clients, managing communication, expectations, and follow-ups.Oversee a portfolio of 10–20+ concurrent Salesforce projects within a fast-paced setting.Review statements of work (SOWs) and manage project scope, timelines, and change requests.Translate business needs into concise requirements for internal Salesforce Admin and delivery teams.Support Salesforce implementations from initiation to completion.Perform light Salesforce administration tasks such as user setup, page layouts, custom fields, validation rules, reports, dashboards, and basic automation.Assist with data migration, integrations, and common Salesforce workflows (leads, opportunities, web-to-lead, etc.).Identify risks, blockers, and out-of-scope requests proactively and communicate effectively.Guide clients on Salesforce best practices and provide ongoing support.