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IT Specialist III at Redwood Credit Union | Santa Rosa, California

Redwood Credit UnionSanta Rosa, California
On-site Full-time

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Experience Level

Experience

Qualifications

• Certified A+ and MCP professional with proven experience in IT support.• Strong understanding of computer and network systems.• Excellent problem-solving and diagnostic skills.• Ability to communicate complex technical concepts to non-technical staff.• Experience in managing and documenting IT operations effectively.• Proven track record of providing exceptional customer service.• Strong organizational skills and the ability to prioritize tasks.

About the job

Join Redwood Credit Union as an IT Specialist III, where you will play a pivotal role as the technical leader responsible for safeguarding the confidentiality, availability, and integrity of our computing systems. We are seeking a certified A+ and MCP professional who excels in providing advanced computer and network operations support, along with second-tier desktop and network equipment assistance. Your commitment to delivering exceptional customer service will align with Redwood Credit Union's service standards and values, ensuring that our employees receive top-notch technology support and administration.

Key Responsibilities
Computer and Network Operations:
• Develop and adhere to operational protocols for server and virtualized systems, network, storage, backup, and phone environments as designated.
• Conduct log and system management reviews, along with operations and administration across all systems.
• Leverage advanced skills to maintain robust controls in computer and network operational areas.
• Propose enhancements to improve efficiency and effectiveness across network, phone, desktop, and computer operations.
• Communicate effectively with IT management regarding project statuses and future planning needs, both verbally and in writing.
• Maintain comprehensive documentation of network, computer, storage, and system diagrams and integration references as assigned.
Technical Support:
• Ensure operational integrity of server and virtualized systems, network, storage, backup, and phone environments as designated.
• Provide advanced end-user support and guidance to technical staff on user issues.
• Deliver advanced technical support and administration for server and virtualized systems, network, storage, backup, and phone environments as assigned.
• Respond to and document technology assistance requests made via phone, verbally, or through email.
• Diagnose, repair, and document processes for resolving assigned technology issues.
• Research, recommend, install, update, maintain, and decommission hardware and software solutions.
• Prioritize problem resolution and daily schedules based on workload demands.
• Collaborate with peers to plan effective preventative maintenance for all systems.
• Support the collection and management of hardware and software asset inventories.
• Maintain professional communication with all levels of staff.
• Engage with vendors to support new technology or enhance knowledge of existing technology, providing mentorship to IT staff on technical advancements.
• Uphold departmental service standards and organizational values.
Security & Other Functions:
• Maintain security protocols and conduct regular audits to ensure compliance.

About Redwood Credit Union

Redwood Credit Union is a community-focused financial institution dedicated to providing exceptional service and innovative technology solutions to our members. We pride ourselves on maintaining high standards of integrity and service, fostering an environment where both employees and members thrive. Join us in making a positive impact in our community.

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