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IT Services Manager

VastLong Beach, California, United States
On-site Full-time $137K/yr - $194K/yr

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Experience Level

Manager

Qualifications

Responsibilities:Oversee and mentor a team of support technicians to guarantee high-quality technical assistance. Manage the IT hardware procurement processes, encompassing vendor selection, purchasing, and inventory management. Create and implement strategies to achieve and surpass service level agreement (SLA) targets. Supervise the help desk ticketing system to ensure prompt resolution of technical issues and escalations. Collaborate with cross-functional teams to prioritize and resolve critical IT support requirements. Conduct performance evaluations and provide constructive feedback to help desk team members. Organize training sessions to enhance the technical capabilities of help desk staff. Lead IT projects, including planning, execution, and monitoring of project timelines and deliverables. Stay abreast of industry best practices and technologies to continually enhance help desk operations. Basic Qualifications:Minimum of 2 years in a managerial role within an IT help desk environment. Demonstrated project management capabilities with a proven ability to prioritize tasks and meet deadlines.

About the job

Vast is developing next-generation space stations to make a permanent human presence in space possible for the United States and its allies. The company supports advanced microgravity research, manufacturing, and the growth of a new space economy for government, corporate, and private clients. Vast is building the multi-module Haven Station, with plans for Haven-1 to become the world’s first commercial space station.

Role overview

The IT Services Manager will support the systems behind the design and construction of artificial-gravity, human-rated space stations. This position is based in Long Beach, California, and reports to the Senior Manager, IT.

Working in a hardware-focused, safety-driven environment, the IT Services Manager will help ensure technology infrastructure meets the demands of space station development and operations. The role directly supports the technology needs that drive Vast’s mission.

About Vast

Vast is at the forefront of space innovation, committed to building the next generation of space stations that will support human life and research in space. Our pioneering efforts are set to reshape the future of space exploration and open new avenues for scientific discovery and economic development in the cosmos.

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