About the job
Infleqtion builds quantum computers, sensors, and networks to address practical challenges using quantum mechanics. The company has a global presence, with offices in Boulder/Louisville, CO; Madison, WI; Chicago, IL; Oxford, UK; and Melbourne, AU.
This IT Service Desk Technician role is a full-time, on-site position based at Infleqtion’s Louisville, Colorado office.
Role overview
The IT Service Desk Technician acts as the first point of contact for employees who need technical support. The role involves troubleshooting a range of IT issues, providing solutions, and documenting outcomes. Effective communication, strong problem-solving, and a calm, service-oriented approach are essential for success.
Main responsibilities
- Respond to IT support requests in person, by phone, email, chat, and through ticketing systems.
- Diagnose and resolve hardware, software, and connectivity problems for end users.
- Log, categorize, prioritize, and track incidents and service requests using the ITSM/ticketing platform.
- Support desktop and laptop computers, mobile devices, printers, and related peripherals.
- Assist with user account management, including password resets, permissions, and access requests (such as Active Directory and Microsoft 365).
- Provide assistance for common business applications and collaboration tools.
- Escalate complex or unresolved issues to Tier 2/3 support teams as needed.
- Follow established procedures for incident, request, and change management in line with ITIL guidelines.
- Help maintain and update documentation and knowledge base articles.
- Support onboarding and offboarding by provisioning equipment and setting up accounts.
- Maintain high customer satisfaction through clear communication and timely follow-up.

