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IT Service Desk Technician at Infleqtion | Louisville, CO

InfleqtionLouisville, Colorado, United States
On-site Full-time $24K/yr - $28K/yr

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Experience Level

Experience

Qualifications

Required Qualifications1-2 years of experience in an IT support or help desk role, or equivalent technical training. Basic understanding of Windows operating systems and commonly used desktop applications. Familiarity with Active Directory, Microsoft 365, and ticketing systems. Strong troubleshooting and problem-solving capabilities. Exceptional customer service and communication skills. Ability to prioritize and manage multiple tasks in a dynamic environment. Detail-oriented with a strong commitment to documentation.

About the job

Infleqtion builds quantum computers, sensors, and networks to address practical challenges using quantum mechanics. The company has a global presence, with offices in Boulder/Louisville, CO; Madison, WI; Chicago, IL; Oxford, UK; and Melbourne, AU.

This IT Service Desk Technician role is a full-time, on-site position based at Infleqtion’s Louisville, Colorado office.

Role overview

The IT Service Desk Technician acts as the first point of contact for employees who need technical support. The role involves troubleshooting a range of IT issues, providing solutions, and documenting outcomes. Effective communication, strong problem-solving, and a calm, service-oriented approach are essential for success.

Main responsibilities

  • Respond to IT support requests in person, by phone, email, chat, and through ticketing systems.
  • Diagnose and resolve hardware, software, and connectivity problems for end users.
  • Log, categorize, prioritize, and track incidents and service requests using the ITSM/ticketing platform.
  • Support desktop and laptop computers, mobile devices, printers, and related peripherals.
  • Assist with user account management, including password resets, permissions, and access requests (such as Active Directory and Microsoft 365).
  • Provide assistance for common business applications and collaboration tools.
  • Escalate complex or unresolved issues to Tier 2/3 support teams as needed.
  • Follow established procedures for incident, request, and change management in line with ITIL guidelines.
  • Help maintain and update documentation and knowledge base articles.
  • Support onboarding and offboarding by provisioning equipment and setting up accounts.
  • Maintain high customer satisfaction through clear communication and timely follow-up.

About Infleqtion

Infleqtion is at the forefront of quantum technology, innovating solutions that harness the power of quantum mechanics to revolutionize computing and sensing capabilities. Our commitment to excellence and cutting-edge research sets us apart in the industry, driving our mission to make quantum technology accessible and beneficial to everyone.

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