About the job
AppsFlyer is looking for an IT Service Desk Specialist to join the team in Herzliya. This frontline role supports employees worldwide, ensuring daily technology operations run smoothly and service experiences meet a high standard.
As part of a global IT group that values AI-driven operations and automation, the position involves both hands-on technical troubleshooting and contributing to smarter, more efficient support solutions. The team welcomes candidates who combine strong technical knowledge with a service-focused approach and an interest in AI and automation.
What you will do
- Technical Support & Troubleshooting
- Deliver technical support across all AppsFlyer offices, with a primary focus on the EMEA region.
- Identify and resolve hardware, software, and connectivity issues in both macOS and Windows environments.
- Troubleshoot Tier 1 office network and connection problems; escalate complex issues as needed.
- Install, configure, and troubleshoot end-user devices, software, and peripherals.
- Support video conferencing (Google Meet, Zoom, Zoom Rooms, Neat), audio/visual setups, and corporate events.
- Service Management
- Manage and respond to service requests using the IT ticketing system, documenting all interactions.
- Prioritize incidents and requests according to Service Level Agreements (SLAs).
- Guide colleagues through problem-solving and provide clear direction on IT products and services.
- Escalate unresolved issues to higher support tiers with full context and documentation.
- Operations & Continuous Improvement
- Oversee IT onboarding and offboarding to ensure a smooth employee experience.
- Maintain accurate IT asset inventory and support asset lifecycle management.
- Create and update knowledge base articles and technical documentation for team and self-service use.
- Identify and suggest improvements to IT procedures, workflows, and automation.
- Use AI tools and automation to boost support efficiency, reduce resolution times, and improve the employee experience.

