Qualifications
Key Responsibilities:Provide technical support for macOS and Windows systems. Adhere to service level agreements (SLAs) and company IT policies. Manage your own support ticket queue within our ticketing system. Maintain and update internal IT resources and knowledge base. Deliver exceptional customer service to employees worldwide. Qualifications We Seek:Strong technical problem-solving skills and the ability to learn new technologies. Hands-on experience with storage management systems. Familiarity with ITIL practices (certification is a plus). Proficient in managing IT ticketing systems. Excellent oral and written communication skills. Experience in both macOS and Windows environments. Preferred Qualifications:Experience in supporting meeting rooms and Zoom conference setups. Advanced knowledge of ticketing systems and their workflows. Additional IT certifications (e.g., Microsoft, Apple, Cisco).
About the job
Unity Technologies is looking for an IT Operations Specialist in Copenhagen, Denmark. This role keeps the company’s technology running smoothly and supports employees across the organization. The IT Operations Specialist works closely with the IT team to provide and maintain the digital tools that power daily work.
What You Will Do
- Learn Unity’s systems quickly and use them to support colleagues
- Respond to user issues and resolve technical challenges efficiently
- Deliver high-quality customer support to employees
- Troubleshoot problems and keep technology integrated and reliable
- Take the lead on IT projects or process automation as assigned
- Develop expertise in areas such as network security if needed
What We Value
- Strong problem-solving skills
- Ability to master new systems and technologies quickly
- Clear communication and a collaborative approach
- Interest in continuous learning and professional growth
Why Join Unity
This position offers the chance to build valuable technical skills, contribute directly to team productivity, and work alongside supportive colleagues. The IT team encourages learning and welcomes those ready to take on new challenges in a collaborative setting.
About Unity Technologies
Unity Technologies is a leading platform for creating and operating interactive, real-time 3D content. Our mission is to empower creators, and we pride ourselves on fostering a collaborative and innovative environment that supports our employees' growth and well-being.