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IT Operations Engineer

On-site Full-time

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ResponsibilitiesArchitect, develop, and sustain automation scripts to optimize routine IT support tasks, reduce manual effort, and enhance team scalability. Provide prompt and comprehensive technical assistance for end users, acting as a key escalation point for complex Windows endpoint challenges. Manage and support essential IT platforms and SaaS applications, including Okta, Google Workspace, Jira, Microsoft 365, Slack, and Zoom. Collaborate with Technical Procurement to ensure precise tracking, lifecycle management, and compliance of IT assets. Co-manage the onboarding process for user accounts and hardware within your region, guaranteeing a seamless experience for new hires. Develop and update internal documentation to serve as a valuable resource for the IT team and the broader organization. Perform on-site workstation support, cable management, and hardware upgrades that necessitate mobility and agility. Regularly navigate between floors, offices, and technical equipment rooms. Engage in an on-call rotation for IT support coverage, which may encompass occasional weekend shifts. Qualifications5+ years of IT support experience in high-energy, technology-driven settings. Proficient in macOS, Linux, and Windows operating systems, with a sharp technical intuition for diagnosing Windows performance issues, driver conflicts, and application errors. Practical experience managing core SaaS platforms such as Okta, Google Workspace, Jira, Slack, and Zoom. Familiarity with version control systems like Git, alongside an understanding of developer workflows, including CI/CD tools. Excellent analytical and problem-solving skills, with the capability to identify root causes, recognize patterns, and work autonomously. A customer-centric mindset with a commitment to delivering exceptional support.

About the job

Join Hudson River Trading (HRT) as an IT Operations Engineer within our dynamic Information Technology team. In this pivotal position, you will provide exceptional technical support to our global team, while spearheading automation and engineering initiatives to enhance scalability and operational efficiency. Collaborating closely with IT leadership, you will be instrumental in delivering projects, achieving service-level objectives, and refining internal processes.

We are searching for an individual who thrives in a fast-paced environment, showcasing strong communication and teamwork skills. The ideal candidate possesses a positive attitude and a strong customer service focus, aiming to deliver outstanding support to internal users as their designated technical point of contact. Note that this role requires on-site presence up to 80% of the time.

About Hudson River Trading

Hudson River Trading is a quantitative trading firm that leverages technology and data science to innovate and optimize trading strategies across various asset classes. With a commitment to fostering a collaborative and inclusive work environment, HRT empowers its employees to drive impactful solutions in the fast-paced world of finance.

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