About the job
About the Position
Jane Street is on the lookout for an IT Operations Engineer to bolster our technology infrastructure by supporting, configuring, and maintaining a variety of systems. This includes desktop environments, network infrastructure, and diverse application platforms.
Technology is the heartbeat of our operations. In this role, you will be instrumental in addressing tech support inquiries, setting up and configuring Windows, Linux, and macOS laptops, desktops, and servers. You'll also support our Windows domain infrastructure, monitor critical systems, and engage in projects aimed at enhancing operational efficiency. During quieter times, you'll have the opportunity to utilize automation tools like PowerShell to devise elegant, scalable solutions that streamline our processes.
Your success in this role will hinge on your exceptional problem-solving skills and ability to communicate effectively with our technically adept users. We seek an individual who can troubleshoot in real-time, listen patiently, ask clarifying questions, and humbly acknowledge mistakes. You will receive immediate feedback and find satisfaction in seeing your solutions make a tangible impact on our business.
This position is part of our global IT Operations team, which consists of engineers who monitor and manage our mixed Windows/Linux/macOS environments across a diverse computing landscape that spans multiple continents. Collaborating with specialized teams both within and outside the IT department, you will help create and sustain the infrastructure that underpins our trading operations.
Please note that this role may involve occasional physical tasks, including lifting equipment up to 40lbs.
About You
- A genuine passion for assisting others and solving technical challenges.
- A robust foundation in information technology and networking principles.
- Technical proficiency in networking, programming, or system administration.
- Familiarity with Windows Desktop/Server Operating Systems and best practices within a production setting.
- Practical knowledge of Active Directory, Group Policy, and other common Windows administrative subsystems.
- Clear, concise, and empathetic verbal communication skills.
- Strong written communication abilities for technical documentation and knowledge base upkeep.
- Willingness to work occasional evening or weekend hours.
- Familiarity with Linux or macOS operating systems is a plus.
- Additional technical proficiency in programming or scripting for Windows (especially PowerShell) or Linux (especially Bash) is also advantageous.

