Qualifications
Key Responsibilities:Deliver technical support and troubleshooting assistance for computer hardware, software, mobile devices, and other technology products. Provide first and second-level technical support through calls, tickets, and user interactions. Respond promptly to inquiries from employees and clients. Document issues and contribute to creating a knowledge database. Manage service requests, access, and user management, providing in-house onsite support. Conduct end-user training sessions. Perform accurate hardware and software inventory maintenance. Engage in process improvement initiatives. Consult with IT experts when necessary. Apply knowledge of overall systems and landscapes as needed. Required Qualifications:Flexibility to work within various 8-hour service windows (earliest start at 7:00 AM, latest end at 8:00 PM local time). Proficiency in both Spanish and English. Strong analytical and problem-solving skills. Excellent communication abilities. Attention to detail with the capacity to manage multiple clients effectively. Ability to work independently while adhering to direction and best practices. Strong planning and organizational skills. A team player with a supportive attitude. Must provide a criminal record extract not older than three months.
About the job
At d-ploy, we are a leading provider of IT and Engineering Solutions, serving clients across the EMEA region, including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA.
Our commitment to delivering innovative and high-quality services has established us as a trusted partner for industry-leading clients. We focus on enhancing IT productivity and contributing to our clients' success through strong relationships within the IT community.
We invite dynamic, flexible, and solution-oriented individuals to join our rapidly growing international team. If you are passionate about creating value in the IT sector, we want to hear from you!
We are currently seeking an IT Onsite Technician to join our team in Mexico City, Mexico.
About d-ploy
D-ploy is a prominent IT and Engineering Solutions company with a strong presence across the EMEA region and the USA. Our focus is on delivering top-notch services and solutions that drive IT productivity and foster success for our clients. By nurturing relationships within the IT community, we enhance the value provided to our customers.