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IT Infrastructure Engineer at Vix Technology | Melbourne

Vix TechnologyMelbourne, Victoria, Australia
Hybrid Full-time

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Experience Level

Mid to Senior

Qualifications

We are looking for candidates with:A solid background in IT infrastructure and support. Experience in troubleshooting hardware and software issues in both Windows and macOS environments. Strong communication skills and the ability to work collaboratively within a team. Experience in managing audiovisual and video conferencing systems is advantageous. Proven ability to document processes and maintain accurate records.

About the job

Join Our Vision for a Connected Future.

Vix Technology is a pioneering force in delivering cutting-edge solutions for public transit systems globally. With a rich legacy of over 35 years and our systems operating in more than 200 cities around the world, we believe that accessibility should be the norm. Our modular approach facilitates seamless integration of a diverse array of partners and technologies, resulting in exceptional solutions. Our vibrant team comprises over 450 committed professionals situated across 12 international offices, spanning the APAC, Europe, and North America. We are proud to cultivate a flexible and collaborative work culture that empowers our team members to connect, innovate, and thrive.

If you share our passion for enhancing public transportation and excel in a team-oriented environment, we encourage you to apply and help us realize our vision of a more connected world.

Discover Your New Role!

We are in search of a proactive and skilled IT Infrastructure Engineer to enrich our Corporate IT team in Melbourne, Australia. Reporting directly to the Head of Corporate IT, this position will provide essential support to our expanding Melbourne office while also assisting users and managing platforms globally. This role blends hands-on user assistance with technical oversight of onsite services, enhancing IT operations, and participating in regional and global initiatives.

As the senior IT representative in the Melbourne office, you will ensure a seamless and secure technology experience through proactive support, hardware and software maintenance, collaboration systems support, and comprehensive documentation. You will play a pivotal role in refining systems and processes, offering technical guidance as required, and mentoring fellow IT team members in Australia.

This is a hybrid position that mandates a minimum of 3 days per week in the Melbourne office, with additional onsite presence required based on operational needs.

Your Responsibilities Will Include:

  • Providing Follow the Sun (F-T-S) support coverage and serving as a senior escalation point for IT incidents and service requests through the IT service desk platform, adhering to established SLAs.
  • Delivering superior onsite support for Melbourne users and remote assistance for global users.
  • Deploying, maintaining, and supporting user devices, such as laptops, peripherals, and mobile devices across Windows and macOS platforms.
  • Managing onboarding and offboarding processes to ensure users have a seamless transition experience.
  • Supporting and maintaining meeting room technology, video conferencing systems, and audiovisual equipment.
  • Troubleshooting a wide range of issues across end-user computing, applications, networking, and authentication.
  • Maintaining precise documentation, knowledge base articles, and asset management records.
  • Assisting with procurement processes as needed.

About Vix Technology

Vix Technology is a global leader in innovative public transit solutions, committed to ensuring accessibility as a standard. With decades of experience and a presence in over 200 cities, we integrate diverse technologies to create exceptional solutions, employing a talented team of professionals worldwide.

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