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IT Helpdesk Engineer

Grammarly, Inc.Warsaw, Poland
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications include experience in IT support, proficiency in hardware and software troubleshooting, and a strong aptitude for customer service. Familiarity with tools like Okta, Jamf, Google Workspace, and Zoom is advantageous.

About the job

This is a full-time role based in our Warsaw hub (5 days per week). In this capacity, you will represent the IT department for our expanding Warsaw team while also contributing to global IT operations and collaborating with colleagues across various locations.

About Superhuman

Grammarly is now a part of Superhuman, an innovative AI productivity platform dedicated to unlocking the superhuman potential in everyone. Superhuman's suite of applications and agents brings AI to the workplace, seamlessly integrating with over 1 million applications and websites. Our product offerings include Grammarly's writing assistance, Coda's collaborative workspaces, Mail's inbox management, and Go, the proactive AI assistant that comprehends context and delivers automated support. Established in 2009, Superhuman empowers over 40 million individuals, 50,000 organizations, and 3,000 educational institutions globally to minimize busywork and concentrate on what truly matters. Discover more at superhuman.com and explore our values here.

The Opportunity

We are seeking an IT Helpdesk Engineer to join our Warsaw team and act as the primary IT contact for our growing hub. In this role, you will ensure efficient IT operations, support events and large meetings, and help provide an outstanding employee experience from day one.

What makes this role exciting:

  • Global impact, local ownership: You will manage the IT experience for the Warsaw hub while also addressing global support requests, troubleshooting, and resolving tickets for Superhuman team members worldwide.
  • Shape the hub's IT future: As a pivotal figure in our Warsaw operations, you will have direct input on scaling IT infrastructure, optimizing workflows, and enhancing the employee experience as the hub expands.
  • Work with modern tools and systems: You will manage and enhance systems across Okta, Jamf, Google Workspace, Zoom, and additional enterprise platforms, ensuring your skills remain sharp and your toolkit current.
  • Cross-functional collaboration: Collaborate with teams across People Operations, Workplace Experience, and Engineering to deliver seamless onboarding experiences, support company events, and drive IT initiatives.

In this role, you will:

  • Provide first-level IT support to team members, troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with AV equipment setup and configuration.
  • Contribute to the global IT support queue, resolving end-user tickets for Superhuman team members.

About Grammarly, Inc.

Grammarly, now part of Superhuman, is a leading AI productivity platform committed to enhancing human potential. Our innovative applications are designed to streamline workflows and eliminate mundane tasks, empowering users to focus on what truly matters.

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