IT Help Desk Technician

Join Unifonic, a vibrant startup recognized as a Great Place to Work®, transforming the communication landscape through our innovative CPaaS (Communication Platform as a Service) solutions. With a dedicated team of over 400 passionate professionals, we strive to provide exceptional experiences for more than 5,000 client-focused companies.At Unifonic, we foster a collaborative and enjoyable work environment where creativity flourishes and fresh ideas are welcomed. As proud shareholders, we embody the spirit of Unifonic in everything we do. Become a part of our exciting journey!Meet the Team!The Client Services team at Unifonic is committed to ensuring our clients receive unparalleled support. As the primary contact for our clients, you will play a pivotal role in building enduring relationships. We collaborate closely with clients to understand their unique needs, helping them leverage our services to fulfill their business objectives. If you have a passion for customer service and a proactive mindset, you will excel in our fast-paced, dynamic environment.Your Role:As a Customer Support Engineer, you will handle intricate support issues that vary in priority and must be resolved within established service levels. You will collaborate with multiple stakeholders to perform daily tasks while representing the company in a supportive manner.Key Responsibilities:Address client inquiries and work with vendors to resolve issues as first and second-line support via email, phone, and remote access.Manage daily operations related to the company's products and services, including reporting, project performance monitoring, and issue tracking.Provide comprehensive training in areas of expertise, product knowledge, and integration.Ensure the availability of technical infrastructure, systems, products, and services.Collaborate with cross-functional teams to create a seamless client experience and identify new product or feature development opportunities.Facilitate effective communication among stakeholders.Act as a coach and trusted advisor to valued clients.Document and communicate best practices for ongoing management and operational problem-solving.

Join Tarjama as a Product Support Specialist, where you will play an essential role in delivering outstanding technical support and guidance to our customers. Your expertise will ensure customer satisfaction and product success by swiftly resolving issues, troubleshooting proactively, and maintaining thorough documentation. As a dedicated advocate for our users, you will cultivate positive relationships and facilitate seamless usage of our products. Collaborating with internal teams and staying updated on product enhancements, you will contribute to ongoing improvements that drive customer loyalty and business growth.Duties & Responsibilities:Technical Support:Act as the first point of contact for customers in need of assistance, providing timely and effective technical support through Jira (tickets), email, calls, or chat.Meticulously log all customer issues and connect them to the relevant development team backlog for prompt resolution.Utilize diagnostic tools to troubleshoot and resolve product-related issues, ensuring clear communication about the details and expected timelines for resolution.Troubleshooting:Adopt a systematic approach to diagnose and address technical issues encountered by customers, showcasing a profound understanding of our products and services.Product Guidance:Offer comprehensive support and guidance to customers, empowering them to navigate and utilize our products effectively, thus enhancing their overall experience and satisfaction.Customer Issue Resolution:Promptly investigate and resolve customer complaints or inquiries, demonstrating a proactive and solution-oriented approach to ensure maximum satisfaction.Documentation:Maintain precise documentation of all customer interactions, issues, and resolutions in the designated support ticketing system (Jira), ensuring accuracy and ease of reference.Develop and update detailed user manuals and service documentation, including instructional videos and screenshots to enhance product usage understanding.

As a Community and Support Associate at Tamatem, you will play a pivotal role in our community support team. Your skills and expertise will help us deliver exceptional assistance to our users, ensuring their satisfaction and enriching their gaming experiences.Your Responsibilities:● Manage a high volume of user inquiries, tickets, and comments with professionalism and efficiency.● Address customer requests regarding services, products, and billing while showcasing a comprehensive understanding of our games.● Prioritize customer needs with care, compassion, and precision in every interaction.● Offer insightful guidance to users to enhance their gaming experience.● Supervise in-game chat to foster a positive and respectful environment.● Strive to exceed expectations by providing outstanding customer service and effectively resolving user issues.● Maintain open lines of communication with users, emphasizing our commitment to their needs.● Continuously seek to elevate the user experience through engagement and feedback.● Keep user databases current through proactive internal and external communication.● Gather and analyze user data to support team initiatives and report on service performance.● Regularly play our games to stay informed and offer relevant support.

Location: JordanEmployment Type: Full-Time (3-Month Contract)Project Start Date: February 1st, 2026Job OverviewJoin a distinguished organization in Jordan as a Customer Service Representative for a full-time, 3-month contract beginning on February 1st, 2026. We are looking for a candidate who is dedicated to providing exceptional customer service, possesses professionalism, and can effectively manage inquiries while adhering to high service standards.Key ResponsibilitiesManage both inbound and outbound customer inquiries through phone and email.Deliver accurate information regarding products, services, and company policies.Address and resolve customer complaints and issues promptly and professionally.Keep comprehensive and detailed records of customer interactions.Escalate complex issues to appropriate departments as needed.Ensure customer satisfaction and high service quality at all times.Adhere to company guidelines and service standards consistently.RequirementsPossession of a Bachelor’s degree.Prior experience in customer service or a related field is preferred.Proficient English language skills are essential.Flexibility to work in shifts.Strong communication and interpersonal skills.Professional demeanor with excellent problem-solving capabilities.Commitment to working full-time for the entire 3-month period.What’s OfferedFull-time position for 3 months.Coverage under Social Security.Opportunity to collaborate with a reputable organization.Supportive and professional work environment.Competitive compensation package.

Join Progressoft as a Support and Implementation Engineer, where you will play a crucial role in delivering exceptional IT technical support both onsite and remotely. You will be responsible for implementing enterprise solutions and providing support for various incidents or issues. This role requires strong collaboration with various technical support and engineering teams to ensure seamless service delivery.Key ResponsibilitiesDeploy and configure solutions within customer infrastructure environments.Troubleshoot and resolve customer-reported issues both onsite and remotely across different implementation layers.Respond to customer requests and support tickets in a timely and professional manner.Create, review, and maintain accurate technical documentation.Perform preventive and corrective maintenance visits as required.Undertake additional tasks related to your role as necessary.QualificationsBachelor's Degree in Information Technology, Engineering, Computer Science, or a related field.A minimum of 2 years of relevant experience.Flexibility to travel and work extended hours as needed.Proficient in database management systems (Oracle, MS-SQL, PostgreSQL).Familiarity with operating systems (Linux, MS Windows).Solid understanding of cloud infrastructure orchestration tools (e.g., Kubernetes, HashiCorp Nomad).Experience with application servers (e.g., Apache Tomcat, Oracle WebLogic, IBM WebSphere).Knowledge of DevOps methodologies, including CI/CD, Helm, and Ansible.Familiarity with directory services (Active Directory & LDAP).Strong interpersonal skills.Excellent verbal and written communication skills.Customer-focused approach.Detail-oriented and a collaborative team member.Proactive and self-motivated.Strong time management skills and results-driven mindset.Preferred ExperienceExperience in large enterprise environments, particularly within payments and remittance solutions.Knowledge of cloud computing, virtualization technologies, and network infrastructure.Experience with high availability and disaster recovery strategies.Familiarity with PKI infrastructure and certificate authorities.Understanding of MySQL and NoSQL databases.Experience with both server and client operating systems (Linux distributions and MS Windows).Knowledge of object storage management.Understanding of security authentication and authorization solutions (e.g., HashiCorp Vault, Keycloak).Familiarity with cloud platforms (AWS, Azure, Google Cloud, OCI, IBM).

Syarah is building the future of automotive e-commerce in the region. The team is looking for a Data Lead in Amman to shape and manage a data ecosystem that supports engineering, analytics, data science, and AI across the business. Role Overview This is a hands-on leadership role. The Data Lead will architect scalable data systems, guide a skilled cross-functional team, and act as a key analytical voice for the company. The position involves uncovering insights, identifying risks, and finding opportunities that drive growth in Syarah’s e-commerce and payment platforms. The Data Lead will oversee Syarah’s end-to-end data platform on Google Cloud Platform (GCP), integrating data from product, payments, ERP, and operations. The goal: ensure business decisions rely on accurate, real-time, and reliable data. Additional responsibilities include developing AI-driven internal tools, leading data DevOps practices, and translating complex data into actionable recommendations for leadership. What You Will Do Lead and mentor a cross-functional data team, including engineering, analytics, and data science. Design and manage the company’s data platform on GCP (using BigQuery, Cloud Run, and Dataform). Build scalable ETL pipelines and maintain star schema data models. Integrate ERPNext and other operational systems into a unified data architecture. Develop and deploy containerized services with Docker on Cloud Run. Create and maintain Flask REST APIs for secure data distribution. Oversee data DevOps, including CI/CD pipelines and infrastructure management. Coordinate workflows using Apache Airflow. Integrate and manage Adjust (mobile attribution) and Mixpanel (product analytics) within a unified data lake. Ensure accurate event tracking, identity resolution, and funnel analytics across platforms. Establish unified product, payments, and financial data models to support revenue reconciliation and performance tracking. Proactively identify trends, anomalies, and risks to deliver insights before requests arise. Translate data into executive-level business recommendations. Define KPI frameworks and build reliable data products for finance, operations, and product teams. Maintain data accuracy, reliability, and availability through monitoring, alerts, and adherence to SLA standards. Develop internal AI tools using large language models (LLMs) and prompt engineering to improve productivity and automation.

Join the Zain Cash family and be at the forefront of shaping our digital presence! As the Digital & Communication Lead, you will play a pivotal role in crafting visually engaging designs and motion graphics for our social media channels, product launches, marketing campaigns, and more, all while adhering to our brand identity and guidelines. Your creativity will help translate key messages into compelling visuals, ensuring brand consistency across all communications.With a strong foundation in Adobe Creative Suite (Photoshop, Illustrator, After Effects, Premiere, etc.), you will lead the design of our Digital and Communication Roadmap. You will also manage our social media platforms, including Facebook, Instagram, and Twitter, promoting the Zain Cash brand and its offerings. Interacting with customers online, you’ll address their feedback and inquiries, collaborating with various departments to uphold our positive corporate image and quality standards.Beyond digital content creation, you will support maintaining the Zain Cash brand’s image at events and throughout all operations, including our retail shops and marketing efforts.

About Tamatem Plus:Tamatem Plus is at the forefront of revolutionizing the gaming industry in the MENA region by building robust payments and e-commerce infrastructure. We empower game publishers and developers to broaden their reach throughout the region by facilitating local payment solutions, making gaming more accessible, and unlocking new avenues for revenue generation.About the Role:We are seeking a proactive Engineering Team Lead to spearhead a dynamic team of 4-5 engineers. This position is perfect for an individual who relishes coding, actively contributes to team success, and seeks to enhance their leadership qualities through regular coaching and project management. You will dedicate 60-70% of your time to hands-on engineering tasks, while the remaining time will be devoted to leadership responsibilities.Please note, this is not a senior management role; we are looking for a technically adept developer prepared to blend coding expertise with effective team leadership.Key ResponsibilitiesGuide and mentor a compact team of engineers, providing constructive feedback and support in everyday operations.Remain actively engaged in engineering tasks, including design, coding, code review, testing, and troubleshooting.Work collaboratively with product managers on sprint planning, task prioritization, and delivery schedules.Assist in system design and ensure adherence to engineering best practices (SOLID principles, design patterns, clean code).Facilitate the integration of third-party services and payment systems.Promote growth and learning within the team.Contribute to ongoing improvements in processes, code quality, DevOps, and documentation.Skills & Qualifications8+ years of experience in software development (preferably with Python).A minimum of 2 years in a mentoring or leadership capacity (as a lead, mentor, or senior developer).Bachelor’s degree in Computer Science or a related field, or equivalent practical experience.Proficient coding skills; experience with Django or similar frameworks is advantageous.Familiarity with scalable system/API design, relational and NoSQL databases, and containerization technologies (Docker, Kubernetes).Able to excel in a collaborative and fast-paced environment.Strong communication skills and comfort in cross-functional teamwork.Preferred QualificationsExperience with cloud services (AWS, GCP, Azure), CI/CD, and modern DevOps practices.Background in fintech, payments, or gaming sectors.Knowledge of testing frameworks and best practices in software security.

Join our dynamic team at Zain Cash as a Lead Data Analyst in the Fintech sector. In this pivotal role, you will spearhead data analysis projects that transform transactional and operational data into valuable strategic insights. Your expertise will play a crucial role in influencing decisions at the executive level, enhancing revenue protection strategies, optimizing operations, and leading data monetization efforts.Key ResponsibilitiesTake charge of comprehensive data analysis initiatives across the organization, focusing on payments, wallets, collections, and customer behavior.Establish and monitor key performance indicators (KPIs) specific to the Fintech landscape, including transactions, revenue, failures, recovery, and customer lifecycle.Analyze data to identify revenue leakage, operational gaps, and optimization opportunities, and provide actionable, data-driven solutions.Collaborate with cross-functional teams in Operations, Product, Risk, Finance, and IT to implement data-driven improvements.Oversee the analysis of extensive financial and transactional datasets.Design and review executive dashboards and management reports that effectively communicate insights.Ensure data integrity, consistency, and alignment with business objectives.Support audits, compliance, and regulatory data requirements.Mentor and supervise junior analysts while upholding best practices in data analysis.Contribute to data governance, maintain quality standards, and ensure thorough documentation.QualificationsBachelor’s degree in Computer Science, Data Science, Statistics, Finance, or a related discipline.A minimum of 5–7 years of experience in Data Analytics, preferably within Fintech, Banking, or Payments sectors.Expert proficiency in SQL (Oracle is preferred).Strong understanding of wallets, payment flows, cash-in/cash-out processes, reconciliation, and collections.Proven experience working with large transactional datasets.Hands-on experience with Business Intelligence tools such as Power BI, Tableau, etc.Exceptional ability to convert complex data into insights suitable for executive-level discussions.Preferred SkillsExperience with Core Banking or Digital Wallet Systems.Knowledge of revenue assurance, fraud detection, and risk analytics.Familiarity with ETL pipelines and data modeling.Experience in driving data monetization efforts.Strong leadership qualities with a proactive ownership mindset.Outstanding communication and stakeholder management skills.Ability to challenge existing processes through data insights.Comfortable presenting findings to senior management and executives.Meticulous attention to detail and accountability.

As the Head of Customer Success at Jobs for Humanity, you will lead our efforts to ensure a seamless experience for our clients. Your role will involve strategizing and implementing customer success initiatives that elevate our service offerings and foster enduring relationships with our customers.

Join our team as a Business Support Systems Associate, where you will play a crucial role in the development, maintenance, and oversight of our core financial systems. This position involves assisting with database operations, system integrations, reporting, and providing daily operational support to maintain system stability, ensure data accuracy, and guarantee business continuity.Key ResponsibilitiesAssist in managing and supporting core systems, including database operations and application services.Execute SQL queries and assist with data extraction, validation, and analysis tasks.Monitor system performance, troubleshoot issues, and escalate incidents as necessary.Support daily operational activities including transaction monitoring and reporting.Participate in system releases, testing, and deployment activities.Facilitate integrations with external systems and APIs (such as payment systems and reporting platforms).Collaborate with cross-functional teams (IT, Operations, Finance, Marketing) to meet business requirements.Document processes, procedures, and technical configurations for future reference.

Join a vibrant startup recognized as a Great Place to Work®, Unifonic is at the forefront of transforming business communications through innovative SaaS solutions. Our team of 500 enthusiastic Unifones is committed to providing exceptional experiences to over 5000 customer-focused companies. We foster a fun and collaborative culture that inspires creativity and the sharing of new ideas. As active shareholders in our venture, we’re not just a team; we’re a community. Be part of our mission and help shape the future of communication!About the Role:We are seeking a motivated Customer Solutions Consultant to join our Revenue team. In this pivotal role, you will facilitate digital transformation for our clients by leveraging cloud communication solutions. You will collaborate with a virtual team of sales professionals, engineers, and support staff to ensure client success. Your responsibilities will include nurturing customer relationships, guiding strategic direction at the CXO level, and acting as a trusted advisor to optimize their cloud communication strategies.Your Contributions Will Include:Acting as a technical liaison between sales and product development to drive deals and assist in solution design, quoting, proposals, RFP responses, and necessary documentation.Gaining a thorough understanding of conversational automation platforms, their capabilities, and the challenges they address across various industries.Participating in meetings with sales teams to comprehend customer challenges, requirements, and business objectives, while recommending suitable solutions.Engaging in problem escalation and proactive projects to enhance client efficiency when using our products.Conducting product demonstrations and pilot programs to illustrate our value proposition to potential and existing clients.Providing insightful, prioritized feedback to Product Management, Sales, Support, and Development based on client business cases.Creating and executing Success Plans for designated customers.Overseeing daily Customer Success operations for assigned accounts.Promoting customer adoption of Unifonic services while minimizing churn.Supporting Sales/Account Management teams in upselling and cross-selling initiatives.

Join our dynamic team at khibraty as a Lead Full-Stack Developer in a full-time remote contractor role. We seek a seasoned professional who pays attention to detail and can take charge of our existing mobile app codebase. In this pivotal position, you will lead hands-on architecture and development efforts across our product backlog, delivering new features, maintaining the production environment, and enhancing platform robustness as we expand our user base significantly.Our product utilizes React Native / Expo and Firebase, including Firestore, with substantial integration with Google Calendar. You will work closely with our Founder, CTO, and Product Manager, driving the feature set, converting requirements into clear technical solutions, and ensuring that releases are stable, thoroughly tested, and well-documented. Reporting directly to the CTO, you will be instrumental in shaping our growth strategy.This position is perfect for someone passionate about developing consumer products from the ground up, who thrives in a fast-paced startup environment, and values technical excellence, clear communication, and dependable delivery.Key ResponsibilitiesArchitecture & Technical LeadershipOversee the existing React Native / Expo and Firebase codebase, ensuring stability, maintainability, and structure.Lead architectural decisions to enhance scalability, performance, reliability, and development speed, with support from the CTO.Identify and mitigate technical debt; evolve architecture to support rapid feature development and a growing user base.Establish and refine engineering best practices, including coding standards, review processes, and release hygiene.Full-Stack Development (Mobile, Backend, Web)Implement new features and enhancements from the product backlog across mobile and backend systems.Develop and manage Firebase/Firestore data models, security rules, and backend logic as necessary.Engage deeply with Google Calendar syncing and related integrations to ensure data accuracy and an exceptional user experience.Contribute to future web implementation needs using React, ensuring a cohesive cross-platform architecture.Troubleshoot production issues, apply fixes, and continually enhance app performance and stability.Delivery, Quality, and CollaborationWork closely with the Founder, CTO, and Product Manager to clarify requirements and explore trade-offs, driving practical solutions aligned with product goals.Break down initiatives into well-defined technical tasks, providing accurate estimates and delivery plans.Maintain high standards for quality, including unit testing, edge case considerations, regression safety, and release readiness.

Join the Bank of Jordan, a distinguished financial institution dedicated to excellence and community engagement. We are on the lookout for a talented Customer Relationship Manager - Liabilities. In this pivotal role, you will cultivate and manage relationships with our valued customers, specifically focusing on liabilities. Your commitment to providing outstanding customer service and tailored banking solutions will be key to meeting their financial needs.At Bank of Jordan, we take pride in our innovative approach and our dedication to serving a diverse clientele. As a Customer Relationship Manager - Liabilities, you will play an essential role in enhancing our banking services and positively impacting the community.Key ResponsibilitiesDevelop and manage relationships with major deposit sources, ensuring flexibility in attracting or dispensing deposits to align with the bank's liquidity needs.Identify key customer segments within targeted institutions to create comprehensive sales strategies aimed at attracting new deposits and clients.Nurture relationships with corporate and commercial clients, addressing their needs for banking services and products, while collaborating with account managers.Promote bank services and products through direct sales and cross-selling initiatives to achieve departmental and organizational sales goals.Engage in activities to expand the customer base, enhancing market share through effective cross-selling strategies.Maintain regular communication with customers to assess their needs, respond to inquiries promptly, and ensure high levels of customer satisfaction.Coordinate with corporate customer service and implementation teams to fulfill customer requests and obtain necessary approvals.Present banking service proposals to corporate clients after securing required approvals.Conduct field visits to maintain and strengthen client relationships.

Join our passionate team at Jobs for Humanity as a Customer Service Representative in Amman, Jordan! We are seeking dedicated individuals who excel in delivering exceptional customer service in a dynamic call center environment. If you are enthusiastic about helping others and possess the skills to manage customer inquiries with professionalism, empathy, and efficiency, we want to hear from you!Respond to incoming calls in a professional and courteous manner, addressing customer inquiries and concerns with a solutions-driven mindset.Deliver accurate information regarding our products and services while maintaining detailed and organized call documentation.Effectively resolve customer issues by actively listening to their needs and implementing tailored solutions.Adhere to established scripts and guidelines while adjusting your communication style to accommodate individual customer requirements.Handle multiple tasks concurrently, including call management, data entry, and documentation, while ensuring accuracy and a keen attention to detail.Collaborate with team members and supervisors to share best practices and provide support to colleagues in delivering outstanding customer service.Meet and exceed performance targets and quality standards while maintaining a positive and professional demeanor.Escalate complex issues to the appropriate departments or supervisors when necessary.Contribute to a supportive and inclusive team environment by demonstrating reliability, resilience, and adaptability to work on a rotational schedule.

Join our dynamic team at Progressoft as a Mid-Level Customer Success Specialist, where you'll be the primary advocate for our clients, ensuring they receive optimal value from our innovative financial solutions. In this role, you will drive product adoption, nurture robust customer relationships, and represent the voice of the customer within our organization. Your expertise in banking and payment solutions will be integral to fostering account growth, securing renewals, and identifying upsell opportunities.Key ResponsibilitiesEstablish and nurture strong relationships with assigned clients to enhance satisfaction.Create and implement tailored customer success plans that promote product usage and client satisfaction.Develop a systematic approach to gather and act on client feedback, continuously improving the customer experience.Analyze usage metrics and proactively address any risks to client retention or expansion.Act as the primary contact for client feedback and service enhancement opportunities.Collaborate with Product, Engineering, Support, Business Development, and Marketing teams to address client needs and drive improvements.Conduct regular business reviews and strategic check-ins with clients, in partnership with Business Development.Champion customer feedback in internal discussions to influence product roadmap.Identify reference customers, collect testimonials, and facilitate customer engagement initiatives such as webinars or user groups.Utilize empathy, active listening, and relationship-building skills to cultivate long-lasting partnerships.

Job PurposeJoin Tarjama as a Lead Senior Software Engineer, where you'll spearhead and actively engage in every aspect of the software development lifecycle. This role involves working with a diverse array of programming languages and technologies to design, develop, and enhance scalable, high-quality software solutions tailored to meet intricate business demands. Your adaptability in both frontend and backend systems will be crucial as you collaborate with cross-functional teams and mentor junior engineers, cultivating a culture of technical excellence.Duties & ResponsibilitiesCross Functional Collaboration:• Collaborate closely with product, design, development, QA, and DevOps teams to conceptualize and implement innovative software solutions that have a significant impact across various technologies and platforms.• Work with stakeholders to thoroughly comprehend user requirements and convert them into scalable, maintainable technical solutions.• Partner with data teams and infrastructure specialists to enhance system performance, scalability, and reliability.Architecture & System Design:• Craft and execute robust, efficient, and secure software architectures that encompass both server-side and client-side components.• Design scalable, modular, and maintainable solutions using contemporary frameworks, libraries, and cloud-native technologies.• Develop and integrate solutions utilizing both relational and non-relational databases, guaranteeing data consistency and high availability.Development & Implementation:• Lead the full-stack application development process, producing clean, high-quality, and maintainable code across various programming languages and frameworks.• Create and manage APIs, services, and user interfaces to ensure seamless integration between system components.• Design responsive and user-friendly frontends along with performant and secure backends, tailored to project requirements.Testing, Optimization & Maintenance:• Perform thorough testing at all stages (unit, integration, system, and performance testing) to guarantee software reliability and robustness.• Continuously refine code and system architecture for scalability, security, and maintainability.• Proactively troubleshoot, debug, and resolve technical issues throughout the stack to sustain system health.Security & Compliance:• Apply best practices for secure coding and ensure adherence to data protection standards.• Protect applications from vulnerabilities across the entire stack, particularly focusing on secure API development and user data security.Documentation & Best Practices:• Maintain comprehensive and clear technical documentation for codebases, system architectures, and processes to support long-term maintainability.

As a Sales Development Representative (SDR) at Zain Technology, you will play a pivotal role in fostering pipeline growth by identifying, engaging, and qualifying new business opportunities across enterprise, corporate, and government sectors. This position emphasizes proactive outbound prospecting, establishing early-stage relationships, and generating high-quality leads that contribute directly to revenue growth.The SDR will collaborate closely with Account Managers and Sales teams, ensuring that qualified prospects are effectively guided through the sales process, thereby supporting Zain Technology’s expansion in critical ICT solution areas.Key Responsibilities:Pipeline Generation & ProspectingInitiate outbound prospecting efforts to cultivate qualified leads and new business opportunities.Identify and analyze target accounts across enterprise, corporate, and public sector markets.Conduct structured outreach through phone calls, emails, and digital engagement strategies.Arrange meetings and discovery sessions with key decision-makers and influencers.Lead Qualification & Opportunity DevelopmentEvaluate prospects based on their business needs, buying intent, decision-making structure, and strategic alignment.Collect insights into customer environments, challenges, and future initiatives.Ensure consistent follow-up to nurture prospects until qualified opportunities arise.Sales CollaborationWork closely with Account Managers to transition qualified leads into active opportunities.Deliver comprehensive handover notes, detailing customer context, needs, and engagement history.Contribute to larger sales initiatives aligned with Zain Technology’s ICT offerings.CRM & ReportingMaintain accurate records within Salesforce CRM, documenting prospect activity, pipeline updates, and engagement results.Assist with reporting needs and ensure data accuracy throughout sales processes.

The CEO Executive Assistant plays a pivotal role in providing comprehensive administrative and personal support to the Chief Executive Officer, facilitating seamless daily operations and allowing the CEO to concentrate on strategic initiatives. This position demands outstanding organizational skills, a high level of discretion, adaptability, and the capability to manage both business and personal matters with professionalism and confidentiality.Key ResponsibilitiesOversee and manage the CEO’s intricate calendar, coordinating meetings, appointments, and events.Organize domestic and international travel arrangements, including flights, accommodations, and itineraries.Serve as the primary liaison between the CEO and various internal/external stakeholders.Screen calls, emails, and correspondence, responding or prioritizing as necessary.Prepare reports, presentations, meeting agendas, and briefing materials efficiently.Document minutes during meetings and ensure follow-up on action items.Handle confidential documents and sensitive information with the utmost discretion.Assist in organizing company events, board meetings, and executive sessions.Manage personal tasks for the CEO when necessary, including appointments and reservations.Monitor deadlines and guarantee timely completion of tasks and projects.Support basic project coordination and follow-ups across multiple departments.