IT Help Desk Technician

Join a vibrant startup recognized as a Great Place to Work®, Unifonic is at the forefront of transforming business communications through innovative SaaS solutions. Our team of 500 enthusiastic Unifones is committed to providing exceptional experiences to over 5000 customer-focused companies. We foster a fun and collaborative culture that inspires creativity and the sharing of new ideas. As active shareholders in our venture, we’re not just a team; we’re a community. Be part of our mission and help shape the future of communication!About the Role:We are seeking a motivated Customer Solutions Consultant to join our Revenue team. In this pivotal role, you will facilitate digital transformation for our clients by leveraging cloud communication solutions. You will collaborate with a virtual team of sales professionals, engineers, and support staff to ensure client success. Your responsibilities will include nurturing customer relationships, guiding strategic direction at the CXO level, and acting as a trusted advisor to optimize their cloud communication strategies.Your Contributions Will Include:Acting as a technical liaison between sales and product development to drive deals and assist in solution design, quoting, proposals, RFP responses, and necessary documentation.Gaining a thorough understanding of conversational automation platforms, their capabilities, and the challenges they address across various industries.Participating in meetings with sales teams to comprehend customer challenges, requirements, and business objectives, while recommending suitable solutions.Engaging in problem escalation and proactive projects to enhance client efficiency when using our products.Conducting product demonstrations and pilot programs to illustrate our value proposition to potential and existing clients.Providing insightful, prioritized feedback to Product Management, Sales, Support, and Development based on client business cases.Creating and executing Success Plans for designated customers.Overseeing daily Customer Success operations for assigned accounts.Promoting customer adoption of Unifonic services while minimizing churn.Supporting Sales/Account Management teams in upselling and cross-selling initiatives.

Role overview Devoteam seeks a Cloud Consultant specializing in Microsoft Azure for its Amman office. This role partners closely with clients, supporting them throughout their Azure journey, from early planning to hands-on implementation. What you will do Assess client needs and technical requirements to support cloud adoption Design Azure cloud architectures that align with each client's objectives Advise clients on implementation strategies and recommend best practices Collaborate with cross-functional teams to ensure seamless integration and deployment of cloud solutions Provide guidance to help clients refine their cloud strategies and enhance operational efficiency Location This position is based in Amman.

Join our dynamic team at Progressoft as a Mid-Level Customer Success Specialist, where you'll be the primary advocate for our clients, ensuring they receive optimal value from our innovative financial solutions. In this role, you will drive product adoption, nurture robust customer relationships, and represent the voice of the customer within our organization. Your expertise in banking and payment solutions will be integral to fostering account growth, securing renewals, and identifying upsell opportunities.Key ResponsibilitiesEstablish and nurture strong relationships with assigned clients to enhance satisfaction.Create and implement tailored customer success plans that promote product usage and client satisfaction.Develop a systematic approach to gather and act on client feedback, continuously improving the customer experience.Analyze usage metrics and proactively address any risks to client retention or expansion.Act as the primary contact for client feedback and service enhancement opportunities.Collaborate with Product, Engineering, Support, Business Development, and Marketing teams to address client needs and drive improvements.Conduct regular business reviews and strategic check-ins with clients, in partnership with Business Development.Champion customer feedback in internal discussions to influence product roadmap.Identify reference customers, collect testimonials, and facilitate customer engagement initiatives such as webinars or user groups.Utilize empathy, active listening, and relationship-building skills to cultivate long-lasting partnerships.

As a Sales Consultant at Rentokil Initial, you will play a pivotal role in executing our sales strategy under the guidance of the Sales Manager, ensuring we meet our monthly targets and profitability goals. Your responsibilities will include:Implementing sales strategies to achieve monthly sales targets and profitability.Identifying and pursuing potential clients and business opportunities through market prospecting.Delivering engaging and professional sales presentations, showcasing how Rentokil Boecker® services provide sustainable solutions for health, property, and the environment.Conducting site surveys to assess technical requirements and pricing when necessary.Creating targeted marketing ideas and offers for potential clients using diverse marketing tools.Introducing new products and services to existing clients, fostering stronger relationships through well-planned follow-ups and visits.Addressing client needs promptly and coordinating with relevant parties to ensure satisfaction.Educating clients on processes to maximize the value of Rentokil Boecker® services.Preparing comprehensive offers and managing the follow-up process until agreements are finalized and contracts signed.Overseeing contract renewals as required.Communicating sales and renewals effectively with the Operations Department.Maintaining accurate and timely client data on Rentokil Boecker® systems.Documenting and submitting weekly and monthly sales reports.Participating in events and exhibitions to enhance the visibility of our services.

Role overview Devoteam is seeking a Cloud Solutions Architect with expertise in Microsoft Azure for its Amman office. This role centers on designing and implementing cloud solutions that help clients operate more efficiently and achieve their business objectives. What you will do Create and implement Azure-based cloud architectures tailored to different client needs Collaborate with cross-functional teams to gather and understand client requirements Develop custom cloud strategies that support each client's specific goals Help shape cloud technology practices within Devoteam Team culture The team values collaboration and practical problem solving. Members work together to deliver cloud projects that make a real impact for clients and the business.

As the Head of Customer Success at Jobs for Humanity, you will lead our efforts to ensure a seamless experience for our clients. Your role will involve strategizing and implementing customer success initiatives that elevate our service offerings and foster enduring relationships with our customers.

Customer Support Lead at AlGooru About AlGooru AlGooru is a leading private tutoring platform based in Saudi Arabia, recognized as the first to receive licensing from the National E-Learning Center (NELC). The company blends technology with personalized support for learners at every stage, from K-12 through university and professional development. Supported by investors such as Constructor Capital, Plug & Play Ventures, Techstars, KAUST, and Hub71, AlGooru continues to grow its reach and impact. The name "AlGooru" comes from the Sanskrit word “Guru,” reflecting a focus on mentorship and expertise. Location Remote , Amman, Amman Governorate, Jordan What You Will Do Build the Customer Support department from the ground up, setting the foundation for future growth. Drive efforts to deliver outstanding user experiences and high-quality support across multiple channels. Work closely with Sales, Supply, Product, and Marketing teams to improve customer journeys and align on strategic objectives. Strategic Planning and Team Leadership Oversee daily Customer Support operations to ensure smooth interactions for both clients and tutors. Recruit, onboard, and train new Customer Support representatives. Lead, mentor, and develop support agents, maintaining high service standards. Refine tools and systems to increase team efficiency and service quality. Gather feedback from the Tutor Community and communicate insights for ongoing improvements. Customer Operations, Analysis, and Reporting Map the post-sales customer journey, identifying key engagement points. Track and analyze support metrics to monitor performance and spot trends for improvement. Review support practices to ensure they meet the needs of both clients and tutors. Collect and share feedback to refine processes and raise service quality. Implement immediate solutions while contributing to long-term operational enhancements. Coordinate with internal teams to align support activities with company goals. Customer Experience, Escalations, and Brand Representation Serve as the main escalation point for complex customer and tutor issues. Oversee resolution of inquiries across multiple communication platforms. Manage and improve the CRM system for accurate tracking and timely resolution. Ensure effective support for session bookings, rescheduling, platform navigation, and technical troubleshooting.

Role Overview ZainTECH is seeking a Systems Engineer (Contract) with a focus on End User Computing and Kiosk Solutions for its Amman office. This engineer supports, maintains, and optimizes environments that include laptops, desktops, and kiosk systems. The role centers on implementing, troubleshooting, and supporting both hardware and software to ensure high availability and a smooth user experience. This position involves close collaboration with internal teams and external vendors, particularly in environments using Dell end-user devices and SEDCO kiosk solutions. A hands-on approach to system support, incident resolution, and lifecycle management is required. What You Will Do End User Computing Support Provide technical support for laptops, desktops, and other end-user devices to keep them performing well and available. Install, configure, and maintain operating systems, applications, and user environments. Diagnose and resolve hardware and software issues quickly. Assist with device deployment, upgrades, and replacements throughout the device lifecycle. Kiosk & SEDCO Solutions Support Implement, configure, and maintain SEDCO kiosk solutions. Troubleshoot issues with kiosk hardware, software, and connectivity. Ensure kiosks meet service level requirements and operate reliably. Coordinate with vendors for maintenance, escalations, and problem resolution. Hardware & Vendor Management Oversee Dell end-user device environments, ensuring compliance with standards and configurations. Work with vendors and service providers for hardware support, warranty claims, and escalations. Track and manage hardware inventory, replacements, and asset lifecycle activities. Incident Management & Troubleshooting Respond to user requests and incidents, aiming for resolution within agreed SLAs. Perform root cause analysis for recurring problems and implement preventive actions. Maintain accurate incident, resolution, and configuration records in ticketing systems. Collaboration & Support Work closely with internal IT, infrastructure, and support teams to deliver seamless services. Provide user support and guidance to help improve productivity. Support cross-functional projects related to system upgrades and deployments. Documentation & Continuous Improvement Keep documentation up to date for system configurations, processes, and troubleshooting steps. Identify and suggest ways to improve system performance, reliability, and user experience. Contribute to knowledge sharing and ongoing improvement efforts.

Join Unifonic, a vibrant startup recognized as a Great Place to Work®, transforming the communication landscape through our innovative CPaaS (Communication Platform as a Service) solutions. With a dedicated team of over 400 passionate professionals, we strive to provide exceptional experiences for more than 5,000 client-focused companies.At Unifonic, we foster a collaborative and enjoyable work environment where creativity flourishes and fresh ideas are welcomed. As proud shareholders, we embody the spirit of Unifonic in everything we do. Become a part of our exciting journey!Meet the Team!The Client Services team at Unifonic is committed to ensuring our clients receive unparalleled support. As the primary contact for our clients, you will play a pivotal role in building enduring relationships. We collaborate closely with clients to understand their unique needs, helping them leverage our services to fulfill their business objectives. If you have a passion for customer service and a proactive mindset, you will excel in our fast-paced, dynamic environment.Your Role:As a Customer Support Engineer, you will handle intricate support issues that vary in priority and must be resolved within established service levels. You will collaborate with multiple stakeholders to perform daily tasks while representing the company in a supportive manner.Key Responsibilities:Address client inquiries and work with vendors to resolve issues as first and second-line support via email, phone, and remote access.Manage daily operations related to the company's products and services, including reporting, project performance monitoring, and issue tracking.Provide comprehensive training in areas of expertise, product knowledge, and integration.Ensure the availability of technical infrastructure, systems, products, and services.Collaborate with cross-functional teams to create a seamless client experience and identify new product or feature development opportunities.Facilitate effective communication among stakeholders.Act as a coach and trusted advisor to valued clients.Document and communicate best practices for ongoing management and operational problem-solving.

Location: JordanEmployment Type: Full-Time (3-Month Contract)Project Start Date: February 1st, 2026Job OverviewJoin a distinguished organization in Jordan as a Customer Service Representative for a full-time, 3-month contract beginning on February 1st, 2026. We are looking for a candidate who is dedicated to providing exceptional customer service, possesses professionalism, and can effectively manage inquiries while adhering to high service standards.Key ResponsibilitiesManage both inbound and outbound customer inquiries through phone and email.Deliver accurate information regarding products, services, and company policies.Address and resolve customer complaints and issues promptly and professionally.Keep comprehensive and detailed records of customer interactions.Escalate complex issues to appropriate departments as needed.Ensure customer satisfaction and high service quality at all times.Adhere to company guidelines and service standards consistently.RequirementsPossession of a Bachelor’s degree.Prior experience in customer service or a related field is preferred.Proficient English language skills are essential.Flexibility to work in shifts.Strong communication and interpersonal skills.Professional demeanor with excellent problem-solving capabilities.Commitment to working full-time for the entire 3-month period.What’s OfferedFull-time position for 3 months.Coverage under Social Security.Opportunity to collaborate with a reputable organization.Supportive and professional work environment.Competitive compensation package.

Join the Bank of Jordan, a distinguished financial institution dedicated to excellence and community engagement. We are on the lookout for a talented Customer Relationship Manager - Liabilities. In this pivotal role, you will cultivate and manage relationships with our valued customers, specifically focusing on liabilities. Your commitment to providing outstanding customer service and tailored banking solutions will be key to meeting their financial needs.At Bank of Jordan, we take pride in our innovative approach and our dedication to serving a diverse clientele. As a Customer Relationship Manager - Liabilities, you will play an essential role in enhancing our banking services and positively impacting the community.Key ResponsibilitiesDevelop and manage relationships with major deposit sources, ensuring flexibility in attracting or dispensing deposits to align with the bank's liquidity needs.Identify key customer segments within targeted institutions to create comprehensive sales strategies aimed at attracting new deposits and clients.Nurture relationships with corporate and commercial clients, addressing their needs for banking services and products, while collaborating with account managers.Promote bank services and products through direct sales and cross-selling initiatives to achieve departmental and organizational sales goals.Engage in activities to expand the customer base, enhancing market share through effective cross-selling strategies.Maintain regular communication with customers to assess their needs, respond to inquiries promptly, and ensure high levels of customer satisfaction.Coordinate with corporate customer service and implementation teams to fulfill customer requests and obtain necessary approvals.Present banking service proposals to corporate clients after securing required approvals.Conduct field visits to maintain and strengthen client relationships.

Join our passionate team at Jobs for Humanity as a Customer Service Representative in Amman, Jordan! We are seeking dedicated individuals who excel in delivering exceptional customer service in a dynamic call center environment. If you are enthusiastic about helping others and possess the skills to manage customer inquiries with professionalism, empathy, and efficiency, we want to hear from you!Respond to incoming calls in a professional and courteous manner, addressing customer inquiries and concerns with a solutions-driven mindset.Deliver accurate information regarding our products and services while maintaining detailed and organized call documentation.Effectively resolve customer issues by actively listening to their needs and implementing tailored solutions.Adhere to established scripts and guidelines while adjusting your communication style to accommodate individual customer requirements.Handle multiple tasks concurrently, including call management, data entry, and documentation, while ensuring accuracy and a keen attention to detail.Collaborate with team members and supervisors to share best practices and provide support to colleagues in delivering outstanding customer service.Meet and exceed performance targets and quality standards while maintaining a positive and professional demeanor.Escalate complex issues to the appropriate departments or supervisors when necessary.Contribute to a supportive and inclusive team environment by demonstrating reliability, resilience, and adaptability to work on a rotational schedule.

Join our dynamic team as a Senior AI Engineer / MLOps Engineer, where you will spearhead the design, development, deployment, and optimization of robust, scalable AI and machine learning solutions. We seek an individual with a profound understanding and practical experience in AI engineering, machine learning, MLOps, cloud-native architecture, and data engineering, who can effectively convert experimental frameworks into dependable, business-ready systems.This role demands extensive expertise in large language models (LLMs), retrieval-augmented generation (RAG), agentic AI workflows, CI/CD automation, and the management of production ML lifecycles within modern data platforms. The selected candidate will lead comprehensive AI projects, collaborate with both technical and business stakeholders, and uphold operational excellence across AI platforms.Key Responsibilities:Design, develop, deploy, and maintain production-grade AI and machine learning systems from start to finish.Construct and enhance LLM-powered applications, including RAG pipelines, prompt workflows, agent-based systems, and multimodal AI applications.Create intelligent workflows through tool-calling, orchestration frameworks, and contextual reasoning models.Refine, assess, and operationalize machine learning and foundational models for enterprise applications.Build and oversee MLOps pipelines that encompass training, evaluation, model registration, deployment, monitoring, and retraining.Implement CI/CD pipelines for ML and AI workflows to facilitate automated testing, release management, and controlled deployments.Establish model monitoring frameworks to detect drift, attribute features, and track inference quality and performance.Ensure reproducibility, reliability, and version control across AI/ML environments.Architect scalable AI/ML platforms utilizing modern computing, storage, orchestration, monitoring, and search services.Develop reproducible environments employing Infrastructure as Code.Support secure, high-availability, and cost-effective deployment models throughout development, staging, and production phases.Design scalable inference and serving patterns adaptable to fluctuating workloads.Construct and maintain automated data pipelines, ETL/ELT workflows, and data processing frameworks for AI/ML utilization.Guarantee data quality, lineage, governance, and versioning to enable reliable model training and inference.Work with both structured and unstructured datasets across data lakes, data warehouses, and operational systems.Deliver analytics-ready datasets to downstream systems and applications.Lead multiple AI initiatives concurrently, including planning, execution, and coordination with internal teams and stakeholders.Collaborate closely with product, engineering, data, and business teams to deliver production-ready AI capabilities.Contribute to architectural decisions, technical documentation, and best practices across teams.

Unifonic, a proud recipient of the Great Place to Work® award, is a dynamic SaaS startup that is revolutionizing business communication. Our enthusiastic team of 500 dedicated Unifones is committed to providing outstanding experiences for over 5,000 customer-centric companies.We foster a culture of creativity, collaboration, and enjoyment, where every idea is embraced and honored. As stakeholders in our company, we are not just communicators; we are innovators building the future together. Join Unifonic and be part of something truly remarkable!Join Our Team!The Professional Services team drives the integration of Unifonic’s AI-powered customer experience platform, enhancing customer journeys, marketing, and contact centers to achieve quicker value realization, measurable outcomes, and sustained platform engagement.As a Senior Forward-Deployed Engineer, you will engage directly with enterprise clients to translate their business objectives into functional software solutions. You will oversee the lifecycle from initial care through stabilization and scaling, ensuring a seamless transition to our Support or Transition teams. Your focus will be on developing connector-first solutions and efficient services that are mindful of costs.Key Responsibilities:Engage in discovery sessions with clients across KSA, sketching out architectures, validating constraints, and aligning stakeholders on anticipated outcomes.Design and implement comprehensive integrations across various platforms such as CRMs, ERPs, contact centers, and marketing tools like Freshdesk and HubSpot.Create and manage reusable connectors and workflows utilizing tools like Zapier, Make, or n8n, while documenting templates for consistent application.Craft conversations and data flows for AI-driven experiences, fine-tuning models to uphold quality standards.Engineer robust systems with observability, employing OAuth2 or JWT, Keycloak SSO frameworks, Kong API gateway practices, structured logging, Kibana dashboards, and Postman collections.Ensure rigorous delivery processes, including scope definition, acceptance criteria, risk and dependency management, from hyper-care to stable operation, and subsequent expansion.Orchestrate customer experiences using Flow Studio and Agent Console, providing visibility into key metrics for stakeholders.

As a Community and Support Associate at Tamatem, you will play a pivotal role in our community support team. Your skills and expertise will help us deliver exceptional assistance to our users, ensuring their satisfaction and enriching their gaming experiences.Your Responsibilities:● Manage a high volume of user inquiries, tickets, and comments with professionalism and efficiency.● Address customer requests regarding services, products, and billing while showcasing a comprehensive understanding of our games.● Prioritize customer needs with care, compassion, and precision in every interaction.● Offer insightful guidance to users to enhance their gaming experience.● Supervise in-game chat to foster a positive and respectful environment.● Strive to exceed expectations by providing outstanding customer service and effectively resolving user issues.● Maintain open lines of communication with users, emphasizing our commitment to their needs.● Continuously seek to elevate the user experience through engagement and feedback.● Keep user databases current through proactive internal and external communication.● Gather and analyze user data to support team initiatives and report on service performance.● Regularly play our games to stay informed and offer relevant support.

Join Tarjama as a Product Support Specialist, where you will play an essential role in delivering outstanding technical support and guidance to our customers. Your expertise will ensure customer satisfaction and product success by swiftly resolving issues, troubleshooting proactively, and maintaining thorough documentation. As a dedicated advocate for our users, you will cultivate positive relationships and facilitate seamless usage of our products. Collaborating with internal teams and staying updated on product enhancements, you will contribute to ongoing improvements that drive customer loyalty and business growth.Duties & Responsibilities:Technical Support:Act as the first point of contact for customers in need of assistance, providing timely and effective technical support through Jira (tickets), email, calls, or chat.Meticulously log all customer issues and connect them to the relevant development team backlog for prompt resolution.Utilize diagnostic tools to troubleshoot and resolve product-related issues, ensuring clear communication about the details and expected timelines for resolution.Troubleshooting:Adopt a systematic approach to diagnose and address technical issues encountered by customers, showcasing a profound understanding of our products and services.Product Guidance:Offer comprehensive support and guidance to customers, empowering them to navigate and utilize our products effectively, thus enhancing their overall experience and satisfaction.Customer Issue Resolution:Promptly investigate and resolve customer complaints or inquiries, demonstrating a proactive and solution-oriented approach to ensure maximum satisfaction.Documentation:Maintain precise documentation of all customer interactions, issues, and resolutions in the designated support ticketing system (Jira), ensuring accuracy and ease of reference.Develop and update detailed user manuals and service documentation, including instructional videos and screenshots to enhance product usage understanding.

We are seeking a dynamic Growth Marketing Analyst Specialist to join our team at Zain Cash. In this pivotal role, you will harness data to inform marketing strategies and enhance customer engagement. You will be responsible for transforming data into actionable insights that will shape our approach to business challenges. Your expertise will also be vital in monitoring and optimizing cross-selling and up-selling campaigns to boost our active customer base.Key ResponsibilitiesDevelop and execute comprehensive market research plans, track trends, and analyze competitors’ activities to create updated market reports that provide crucial insights for decision-making.Analyze data and generate insightful reports and dashboards, presenting key performance indicators (KPIs) to optimize Customer Value Management (CVM) activities and enhance customer value.Utilize customer profiling and available data to segment customers geographically, demographically, psychographically, and behaviorally, enabling targeted marketing campaigns.Effectively communicate complex data in a straightforward, actionable manner.Visualize data optimally for various use cases to drive insights.Transform data into a format suitable for rigorous analysis.Innovate new frameworks for data collection and build tools to automate this process.Explore extensive data sets to extract valuable information.Create comprehensive reports and presentations for business applications.Develop and manage cross-selling and up-selling campaigns across all channels to increase revenue and enhance customer engagement.Implement retention programs and campaigns to ensure long-term customer commitment and maximize lifetime value.Identify opportunities for forecasting, statistical modeling, segmentation, and data-driven analysis to enhance customer acquisition, retention, and value extraction strategies.Conduct data mining processes to uncover patterns and relationships related to subscriber forecasting, churn rates, customer segmentation, and behavior profiling.Support the development and implementation of marketing plans for the Business Marketing segment to drive customer retention and acquisition.Monitor and analyze post-launch results of promotional campaigns, updating dashboards with insights on uptake, targeted segments, additional revenues, and channels used.Assist in building business cases for new promotional campaigns by forecasting expected uptake based on historical data and target segments.

Join Careem as a Captain Experience Associate and play a pivotal role in enhancing the experience of our captains. This position involves engaging with our driver-partners to ensure their needs are met effectively and efficiently. You will be responsible for resolving issues, providing support, and facilitating a smooth operation for our captains. Your role will also include gathering feedback to continuously improve our services.

The Loyalty and Engagement Associate is integral to managing and enhancing the Zain Cash loyalty program. This dynamic role involves crafting customer-focused campaigns, overseeing a gamified points system, and nurturing strategic partnerships to increase program value. The Associate will analyze customer behavior, refine voucher offerings, monitor satisfaction levels, and derive actionable insights to drive engagement and retention. Effective collaboration across departments is essential to synchronize program efforts with both internal teams and external partners.Key ResponsibilitiesOversee daily operations of the Zain Cash loyalty program, including points accrual, redemption processes, and reward tier management.Design and implement gamified campaigns aimed at boosting engagement, transaction volumes, and point utilization.Continuously assess points utilization trends to enhance customer experience and reward structures.Analyze voucher performance, redemption behaviors, and customer preferences to inform strategic decisions.Generate reports detailing voucher value, usage rates, and campaign ROI, recommending enhancements based on data insights.Segment customers based on usage patterns and loyalty behaviors, crafting personalized offers accordingly.Conduct regular satisfaction surveys, producing reports to measure the loyalty program's effectiveness.Establish and maintain robust partnerships with third-party vendors to secure valuable offers and benefits for our customers.Negotiate partnerships that align with Zain Cash's loyalty strategy to deliver meaningful rewards.Expand the partner network to create a diverse and attractive rewards ecosystem.Develop regular dashboards and performance reports to monitor key performance indicators (KPIs) such as engagement, redemption rates, and churn.Collaborate with data and business intelligence teams to ensure accurate tracking of loyalty metrics and customer value.Transform data insights into actionable strategies aimed at enhancing retention and growth.Work closely with product, marketing, customer service, and sales teams to ensure alignment in program initiatives.Share campaign plans, updates, and performance metrics with relevant departments.Support internal training sessions related to loyalty campaigns and tools.Stay updated on trends in customer loyalty, fintech rewards programs, and gamification strategies.Examine competitor offerings to pinpoint innovation opportunities and differentiate our program.Recommend strategic enhancements to elevate the value of Zain Cash’s loyalty platform.