About the job
BCTechPro is hiring an IT Help Desk Technician in Buffalo. This position serves as the first point of contact for clients seeking technical support. The technician helps keep client IT systems running smoothly by handling a range of support requests.
What You Will Do
- Diagnose and resolve hardware and software issues for clients
- Assist with network connectivity problems
- Maintain accurate records of support requests and actions taken
- Work with the IT team to escalate and resolve complex technical problems
- Help implement solutions that improve the client experience
Location
This role is based in Buffalo.

