companyBKF Engineers logo

IT Help Desk Technician I - Temporary Position

BKF EngineersPleasanton, California, United States
On-site Temporary $23/hr - $30/hr

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Experience

Qualifications

Preferred: Associate's degree in Information Technology, Computer Science, or a related field; equivalent professional experience will be considered.1-2 years of experience in an IT support or help desk role. Fundamental knowledge of computer hardware, software, and networking. Proficiency with Windows OS and Microsoft Office applications. Outstanding communication skills with a strong focus on customer service. Excellent problem-solving abilities and the capacity to remain composed under pressure. Able to work independently as well as collaboratively within a team. Willingness to work onsite and provide support during emergencies or after hours as needed.

About the job

Join Our Dynamic Team as an IT Help Desk Technician I!

BKF Engineers is looking for an enthusiastic IT Help Desk Technician I to provide exceptional front-line support for our technology systems. This role is perfect for individuals who are passionate about technology and dedicated to delivering excellent customer service. Please note that this is a temporary position, expected to last for six months.

Key Responsibilities:

  • Act as the primary point of contact for users requesting technical assistance.
  • Diagnose and resolve hardware, software, and network issues through phone, email, and face-to-face interactions.
  • Install, configure, and deploy computer systems, peripherals, and software applications.
  • Assist users with application challenges and provide guidance to ensure effective software utilization.
  • Maintain an accurate inventory of IT equipment and oversee software licensing compliance.
  • Document, track, and manage support requests within the help desk ticketing system.
  • Offer basic IT training to staff on new technologies.
  • Collaborate with senior IT personnel to tackle more complex issues.
  • Contribute to IT projects and initiatives as assigned.

Qualifications:

  • Preferred: Associate's degree in Information Technology, Computer Science, or a related field; equivalent professional experience will be considered.
  • 1-2 years of experience in an IT support or help desk role.
  • Fundamental knowledge of computer hardware, software, and networking.
  • Proficiency with Windows OS and Microsoft Office applications.
  • Outstanding communication skills with a strong focus on customer service.
  • Excellent problem-solving abilities and the capacity to remain composed under pressure.
  • Able to work independently as well as collaboratively within a team.
  • Willingness to work onsite and provide support during emergencies or after hours as needed.

Physical Requirements:

Regularly required to communicate verbally and audibly, as well as operate various IT devices. Occasional lifting of equipment up to 40 pounds may be necessary.

Work Environment:

This position primarily takes place in an office setting, with frequent travel to other locations for technical support. Standard office hours are expected, with flexibility required for after-hours support during critical incidents or system upgrades.

Compensation:

  • The expected hourly wage for this position ranges from $23.00 to $30.00, varying based on qualifications, experience, education, and geographical location. This is an hourly position paid bi-weekly.
  • As a temporary role, this position does not offer benefits beyond those mandated by California law.

About BKF Engineers

BKF Engineers is a leading engineering firm known for providing innovative solutions in the civil engineering sector. Our commitment to excellence and customer satisfaction drives our team to deliver top-notch services to our clients.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.