IT Help Desk Analyst

About Delinea:Delinea is at the forefront of securing both human and machine identities through innovative, centralized authorization solutions. Our mission empowers organizations to effectively manage their interactions within the contemporary enterprise landscape. Utilizing AI-driven intelligence, Delinea's premier cloud-native Identity Security Platform integrates contextual awareness throughout the entire identity lifecycle—spanning cloud and traditional environments, data, SaaS applications, and AI technologies. It stands as the only platform capable of uncovering all identities—including workforce, IT administrators, developers, and machines—while assigning suitable access levels, identifying anomalies, and addressing threats in real-time. With deployment timelines measured in weeks rather than months, a remarkable 90% reduction in management resources compared to the nearest competitor, and an impressive 99.995% uptime, Delinea ensures robust security and operational efficiency without compromise. Discover more about us at Delinea.com, LinkedIn, X, and YouTube.Join our dedicated, global team at Delinea and contribute to making the world a safer and more secure environment. Our achievements stem from exceptional product leadership, remarkable engineers, and strategic backing from TPG. We cherish diversity, foster innovation, and uphold a culture of respect and fairness. If you're prepared to push boundaries and challenge conventional thinking, we encourage you to apply.

Role Overview Netcracker Technology Corp. is hiring an IT Help Desk Specialist in Mexico City. This role serves as the first point of contact for clients seeking technical assistance. The position focuses on troubleshooting, resolving IT issues, and supporting the daily operation of technology systems. What You Will Do Respond to client inquiries and technical support requests Diagnose and resolve hardware, software, and network issues Help maintain smooth operation of IT systems Document issues and solutions for future reference About Netcracker Technology Corp. Netcracker delivers technology solutions to clients worldwide. The IT Help Desk Specialist plays a key role in supporting this mission by ensuring reliable IT service and support.

Accor Hotels is looking for a Front Desk Agent in Mexico City. This position serves as the first point of contact for guests, helping to set the tone for their stay. Role overview The Front Desk Agent manages guest arrivals and departures, handles questions, and maintains a friendly, welcoming environment. This role is central to creating a positive impression and supporting smooth hotel operations. What you will do Manage guest check-in and check-out processes Respond to guest inquiries in person, by phone, or electronically Foster a warm and inviting atmosphere at the front desk Requirements Strong communication skills and a commitment to excellent service are important for this role. Previous experience in hospitality or customer service is helpful.

Platacard is seeking a dynamic and proactive Accounting Analyst to enhance our financial and regulatory accounting processes within the banking sector. If you have a passion for understanding the operations of a regulated financial institution, engaging in essential accounting cycles, and ensuring precise and compliant reporting, we invite you to apply for this exciting opportunity.Key Responsibilities:Maintain accurate and updated general accounting records.Support compliance with the Circular Única de Bancos (CUB) and other regulatory mandates.Assist in the monthly, quarterly, and annual closing processes, ensuring accuracy and timeliness.Gain insight into accounting processes related to provisions, taxes, reserves, loan portfolios, and treasury operations.Oversee account reconciliations, integrations, and prepare information for audits.Work collaboratively with Treasury, Risk, Compliance, and Audit teams to ensure data accuracy.Engage in initiatives aimed at process improvement, including automation and internal controls.

COMPROPAGO S.A. DE C.V. operates as an electronic payment institution within the Spin business unit at FEMSA. Spin focuses on expanding access to financial and digital services through products like the Digital Wallet, Spin by OXXO, and Spin Premia. The team also supports businesses with solutions such as NetPay and OXXO PAY, aiming to make daily financial management more efficient and rewarding for individuals and communities. Role overview The Conciliations Analyst plays a key role in ensuring accurate reconciliations, integrations, and operational-accounting monitoring. This position centers on analyzing and documenting transactions, resolving exceptions with both internal teams and suppliers, certifying accounting balances, and preparing reports related to reconciliation activities. Main responsibilities Reconcile operational and accounting data, identify discrepancies, and follow up to resolve exceptions quickly. Detect operational-accounting exceptions or inconsistencies across processes and ensure prompt correction to minimize institutional risk. Respond to information requests from internal and external clients. Participate in new operational process projects, contributing to the design of reconciliation procedures. Support departmental activities to achieve objectives and improvement plans. Propose initiatives to reduce operational times and improve process quality. Prepare monthly status certificates for each operational process. Create reports as needed for reconciliation activities.

As a Senior Business Analyst at Sunnydata, you will play a pivotal role in driving strategic initiatives and providing critical insights to propel our business forward. Your analytical skills will be put to the test as you work with cross-functional teams to identify opportunities for improvement and develop data-driven solutions that enhance operational efficiency.

About Us SharkNinja is a global leader in product design and technology, renowned for its diverse portfolio of 5-star rated lifestyle solutions that enhance the lives of consumers worldwide. With two trusted brands, Shark and Ninja, the company has consistently demonstrated its ability to introduce disruptive innovations to the market, resulting in significant growth and expansion across multiple product categories. Headquartered in Needham, Massachusetts, and employing over 4,100 associates, SharkNinja’s products are available through key retailers, both online and offline, as well as through distributors globally.  As a key member of the Commercial Strategy organization, the LATAM Market Analyst plays a critical role in delivering analytics and strategic support for the Latin American region. This position involves providing proactive business insights and assisting in the development of compelling sell-in narratives. The Market Analyst will be responsible for ensuring SharkNinja meets account benchmarks and will act as a subject matter expert on performance metrics, market trends, and competitive analysis within the assigned regions. This role is ideal for a motivated, independent, and confident analyst who thrives in a fast-paced, data-driven environment.

Join our dynamic team at Informagroup Plc as a Junior Purchasing Analyst! In this role, you will play a vital part in supporting our procurement operations by assisting in the sourcing and purchasing of goods and services. This position is perfect for individuals who are detail-oriented and eager to learn about the procurement process within a thriving organization.

jobsforhumanity is seeking a Business Systems Analyst based in Mexico City. This role centers on bridging business needs with technology, ensuring that solutions align with organizational goals. What you will do Review and document current business processes Spot areas where workflows or systems could work better Work closely with stakeholders to understand their requirements and outline practical solutions Help put changes in place that make operations more efficient Role focus The Business Systems Analyst examines how the company operates, looks for ways to improve, and helps guide changes that support both people and technology. Collaboration with different teams is a key part of this position.

About KavakAs the first Mexican unicorn, with operations in multiple countries and an AI-first business model, Kavak is transforming the used car market and enhancing the experience for millions of users across Latin America. We are proud to be one of the highest-rated companies in the region, recently completing a $300M investment round led by Andreessen Horowitz, marking one of the largest investments in Latin America. With this growth, we are excited to welcome new team members who will help us build the next chapter of our product, elevating our efforts in building with artificial intelligence.We are integrating AI into our core operations, from conversational commerce to generative marketing and systems that derive insights from millions of interactions. Our team is driven by imagination and innovation, thriving on disruption, proactivity, and ambition in a hyper-growth environment.Kavak Values1. Deliver Impact: You focus on what produces measurable outcomes and elevate standards through technology and data. Your record shows a consistent ability to deliver meaningful results.2. Engage Fast: You tackle challenges and seize opportunities swiftly, making timely decisions and iterating quickly while maintaining high standards.3. Engage with Purpose: You take full ownership and responsibility for the results of your work, aligning your decisions with Kavak's vision and mission.4. Play to Win Together: You prioritize team success over individual achievements.About the RoleWe are searching for a Workday Analyst who will be responsible for addressing tickets, resolving first-level functional incidents, and providing operational support in Workday for the HR Core, Compensation, Benefits, and Time Off modules.This role is essential for freeing up capacity for the People Data Architecture Lead, allowing them to focus on strategic initiatives such as implementations, integrations, data architecture, and developments on platforms like Databricks.The ideal candidate will have hands-on experience with Workday, sound judgment in diagnosing functional issues, and the ability to promptly follow up on daily operational requests, effectively escalating more complex cases as needed.

Join our dynamic finance team at SiteMinder as a Senior Accounting Analyst. In this pivotal role, you will leverage your expertise to manage complex accounting tasks, ensuring compliance and accuracy in all financial reporting. Collaborate with cross-functional teams to enhance financial processes and drive strategic initiatives. Your analytical skills will play a key role in identifying trends and opportunities for improvement in our financial operations.

Join our dynamic team at Veolia Environnement S.A. as a Treasury and Finance Analyst. In this role, you will be responsible for managing our financial operations, ensuring liquidity, and optimizing our capital structure. You will play a key part in supporting our strategic initiatives and maintaining financial health. Your expertise will help guide our financial strategies, and you will collaborate with various departments to enhance our financial performance.

Join our dynamic team at Polymath Ventures as an Operations and Automation Analyst. In this pivotal role, you will leverage your analytical skills to enhance operational efficiency and drive automation initiatives across our various projects. You will work closely with cross-functional teams to identify areas of improvement and implement innovative solutions.

About the Role Platacard is looking for a Junior Disputes Analyst based in Mexico. This position focuses on managing and resolving transaction disputes. The work helps improve customer satisfaction by applying strong problem-solving and analytical skills. What You Will Do Handle transaction disputes from start to finish Investigate issues and gather relevant information Work with team members to resolve cases efficiently Support efforts to improve dispute resolution processes Location This role is based in Mexico.

Miratech is seeking a Technical Solution Analyst focused on Network & Infrastructure for its Mexico City office. This position centers on analyzing and developing solutions that strengthen the company’s network and infrastructure systems. Role overview This role involves working closely with teams across the organization to support the implementation and improvement of technology solutions. The Technical Solution Analyst applies technical knowledge to address challenges and optimize network and infrastructure performance. Collaboration Expect to partner with colleagues from different departments, sharing insights and ensuring that technology initiatives align with business needs. Effective communication and teamwork are essential in this position. Location This role is based in Mexico City.

Join Despegar as a Senior Media Sales Performance Analyst, where you will play a crucial role in enhancing our sales strategies and performance metrics in the dynamic travel industry. You will analyze sales data, identify trends, and provide actionable insights to drive growth and optimize media sales performance.

Join our dynamic team at Monks as an Administrative Analyst, where your analytical skills and organizational expertise will play a crucial role in streamlining our operations. You will work closely with various departments to enhance efficiency and implement effective administrative strategies.

We are seeking a detail-oriented and proactive Compliance Analyst to join our dynamic team at Flywire. In this role, you will play a crucial part in ensuring our operations align with legal standards and internal policies. The ideal candidate will have a keen analytical mindset, excellent problem-solving skills, and a passion for compliance.Your responsibilities will include conducting compliance audits, analyzing regulatory requirements, and collaborating with various departments to implement effective compliance strategies. You will also be tasked with monitoring compliance risks and reporting findings to management.

Role Overview icorp is looking for a Monitoring Analyst in Mexico City. This role plays a key part in keeping critical IT services running smoothly by serving as the first responder to alerts from monitoring tools. The Monitoring Analyst ensures incidents are quickly identified, documented, and escalated to the right technical teams. Main Responsibilities Continuous Monitoring: Watch dashboards in real time to spot alerts as they happen. Validation: Classify alerts by severity and impact, and check for duplicates. Documentation: Create tickets with clear, accurate technical details. Escalation: Communicate with internal L2/L3 teams and external vendors to escalate incidents. Follow-up: Track incident status until formal closure. Technical Requirements Education: Degree in Systems Engineering or a related field (graduated or certified preferred). Experience: At least 1 year in a support or monitoring role. Networks and Infrastructure: Good grasp of network basics (IP, DNS, connectivity) and IT components (servers, services). Monitoring Tools: Comfortable interpreting dashboards, alerts, and criticality levels (Manage Engine experience preferred). Ticket Management (ITSM): Familiar with Incident and Event Management under the ITIL framework. Technical Analysis: Able to read logs and spot basic errors. Desired Skills Attention to detail and urgency in response. Consistent adherence to established processes and runbooks. Comfort working under pressure when multiple alerts occur. Logical thinking to recognize event patterns. Work Details Location: Mexico City (Airport Zone), 100% on-site. Schedule: 24/7 rotation: 4 days on (12-hour shifts), then 4 days off. Language: Spanish required.