IT/ERP Support Engineer at AvePoint | Singapore

Empower Your Future with AvePointAvePoint stands at the forefront of global data management and governance, serving over 21,000 clients worldwide and enhancing digital collaboration across platforms such as Microsoft, Google, and Salesforce. Our extensive partner program boasts more than 3,500 managed service providers, value-added resellers, and systems integrators, with our offerings available in over 100 cloud marketplaces. To discover more, visit www.avepoint.com.We prioritize our team members, fostering a culture characterized by agility, passion, and collaboration. Join us and take charge of your career while making a meaningful impact!

Securing the Future with AvePointAvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our extensive global channel partner program encompasses more than 3,500 managed service providers, value-added resellers, and systems integrators, with our innovative solutions featured in over 100 cloud marketplaces. To learn more about us, visit www.avepoint.com.At AvePoint, we are committed to investing in our team members. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, make a significant impact, and take ownership of your future. Discover how you can unleash your potential with us!

About AvePoint:AvePoint is a pioneering force in the realm of data management and governance. With over 21,000 clients globally, our innovative solutions enhance digital workplace experiences across platforms like Microsoft, Google, and Salesforce. Our extensive channel partner network comprises more than 3,500 managed service providers and value-added resellers, making our services accessible in over 100 cloud marketplaces. Discover more about us at www.avepoint.com.At AvePoint, we prioritize investing in our people. Our core values of agility, passion, and teamwork empower you to shape your career, make a significant impact, and take charge of your future. Join us to unleash your potential!About the Role:As a Data Engineer, you will be instrumental in supporting our Data Movement project, which entails building, integrating, and testing a comprehensive Data Toolkit. This toolkit aims to standardize efforts across the organization to enhance Data Ingestion and Observability. You will also execute and assist in the migration of systems and data from legacy systems to the new Data Toolkit.

Key Responsibilities: • Develop and deploy customized OpenStack cloud solutions to meet diverse client needs.• Set up, configure, and maintain core OpenStack components including Nova, Neutron, Cinder, and Swift.• Diagnose and resolve technical issues related to OpenStack installations.• Enhance the performance, scalability, and reliability of OpenStack environments.• Enforce security protocols and ensure adherence to industry compliance standards.• Streamline deployment and management tasks through automation.• Collaborate with networking and storage teams for seamless integration with existing infrastructure.• Offer expert technical support and advice to both clients and internal teams.• Keep abreast of the latest OpenStack advancements and actively participate in the open-source community.• Engage in on-call support rotations for critical incidents.

Join AvePoint in Shaping the Future!AvePoint stands as a premier global authority in data management and governance, with over 21,000 customers entrusting us to enhance their digital workplaces across platforms like Microsoft, Google, and Salesforce. Our extensive global channel partner program encompasses more than 3,500 managed service providers, value-added resellers, and systems integrators, making our solutions accessible in over 100 cloud marketplaces. For more insights, visit www.avepoint.com.At AvePoint, we prioritize the growth of our team members. Our culture, characterized by agility, passion, and collaboration, empowers you to define your career path, make a meaningful impact, and take charge of your future. Explore how you can unlock your full potential with us!Your Role: Salesforce Engineer (COTS)As a Salesforce Engineer, your skills in Salesforce development and application maintenance will play a crucial role in delivering cutting-edge digital solutions. This position involves working with Commercial Off-The-Shelf (COTS) systems, ensuring the smooth deployment, maintenance, and enhancement of Salesforce-based applications in alignment with our organizational objectives.Key ResponsibilitiesCollaborate with various stakeholders to customize Salesforce applications according to business needs.Oversee the full lifecycle of Salesforce solutions, encompassing development, testing, deployment, and ongoing maintenance.Diagnose and rectify application issues to ensure optimal performance and availability.Establish and maintain integrations between Salesforce and other enterprise systems.Assess and recommend tools, modules, and features to boost Salesforce functionality.Uphold compliance with best practices, security policies, and organizational guidelines related to Salesforce implementation.Offer technical support, training, and documentation to stakeholders using Salesforce applications.

Building a Secure Future with AvePoint AvePoint stands as a global frontrunner in data management and governance, earning the trust of over 21,000 clients across the globe to elevate their digital workspace on major platforms such as Microsoft, Google, and Salesforce. Our expansive partner network includes over 3,500 managed service providers and resellers, with our innovative solutions available in over 100 cloud marketplaces. For more details, please visit www.avepoint.com. At AvePoint, we prioritize the growth and development of our team members. Our culture, rooted in agility, passion, and collaboration, empowers you to take charge of your career, make meaningful contributions, and realize your potential. Discover the possibilities that await you with us! Position Overview: SharePoint Support Engineer We are on the lookout for a talented and motivated Support Engineer with specialized knowledge in SharePoint to become a valued member of our vibrant team. In this crucial role, you will play a key part in maintaining, enhancing, and supporting our SharePoint environments to ensure the seamless operation of our business processes. Core Responsibilities: Deliver comprehensive support for SharePoint environments, ensuring prompt resolution of inquiries and issues. Utilize PowerShell scripting for system improvements and automation tasks. Mentor team members through knowledge sharing to promote continuous learning and development. Oversee production incidents and manage problem resolution for SharePoint-related challenges. Execute data analysis on large datasets to support business performance metrics. Administer and manage SharePoint 2013, SharePoint 2019, and SharePoint Online platforms, encompassing both frontend and backend functionalities. Collaborate with cross-departmental teams, IT infrastructure, and Microsoft to tackle SharePoint-related issues and requirements. Design, plan, and implement data migration strategies from legacy SharePoint systems to SharePoint 2019/Online.

AvePoint is hiring a Senior Software Engineer based in Singapore. This position centers on leading important projects while shaping technical direction for both immediate needs and the broader ministry ecosystem. The role involves balancing hands-on delivery with building solutions that other teams can reuse, all while navigating technical trade-offs and helping set patterns for success across the organization. Strategic Technical Delivery Independently lead and deliver high-priority projects, ensuring quality and meeting deadlines with minimal oversight. Make technical decisions that consider timelines, scope, budget, and long-term sustainability. Oversee modernization efforts involving legacy technologies, including Java, Appian, OutSystems, Pega Cloud, and Microsoft Dynamics. Proactively identify and manage technical dependencies, keeping stakeholders informed about constraints and their potential impact on schedules. Contributing Across the Ministry Design reusable frameworks, patterns, and infrastructure for multiple ministry systems. Document architectural choices, implementation patterns, and lessons learned to support knowledge sharing. Participate in shared technical goals and continuous improvement initiatives throughout the ministry. Mentor engineers through code reviews, technical guidance, and helping establish best practices. Managing Trade-offs and Decision Making Evaluate when to build custom solutions versus leveraging existing platforms, considering data sovereignty, operational complexity, and organizational constraints. Balance urgent project goals with the need to create sustainable infrastructure for future work. Navigate competing priorities between ideal solutions and practical approaches that address both current and future needs. Identify and communicate the impact of technical debt, making informed decisions about how and when to address it.

About AvePoint:AvePoint is a global pioneer in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplace across Microsoft, Google, Salesforce, and other collaborative environments. Our extensive global channel partner program includes more than 3,500 managed service providers, value-added resellers, and systems integrators, with our solutions available in over 100 cloud marketplaces. To discover more, please visit www.avepoint.com.At AvePoint, we prioritize investing in our people. Our culture thrives on agility, passion, and teamwork, empowering you to develop your career, make a significant impact, and shape your future. Unleash your potential with us!About the Role:We are on the lookout for a highly skilled and experienced Big Data Engineer to become part of our dynamic team. The ideal candidate should possess a minimum of 4 years of experience managing data engineering tasks in a big data environment, such as Cloudera Data Platform, with an overall experience range of 4 to 10 years. We prefer candidates with a background as a Consultant or Senior Consultant. The successful candidate will be tasked with designing, developing, and maintaining data ingestion and processing jobs in line with business requirements, as well as integrating data sets for seamless access by users.

Shape the Future with AvePoint AvePoint is a premier global innovator in data management and governance, serving over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and various other collaboration platforms. Our extensive global channel partner program boasts over 3,500 managed service providers, value-added resellers, and systems integrators, with our solutions available in over 100 cloud marketplaces. Explore more at www.avepoint.com. At AvePoint, we prioritize investing in our people. Our dynamic culture, driven by agility, passion, and teamwork, empowers you to carve out your career path, make a significant impact, and take ownership of your future. Join us and discover how you can unlock your potential! About the Role: Are you a driven Full-Stack Engineer passionate about crafting exceptional software applications? Become a part of our team to design, develop, and deliver innovative solutions that leave our customers delighted. We are looking for candidates who take pride in their software craftsmanship, embrace agile methodologies, and thrive in a collaborative environment.

Join AvePoint and Secure the Future! AvePoint stands at the forefront of data management and governance, serving over 21,000 customers globally to elevate their digital workplaces across platforms like Microsoft, Google, Salesforce, and more. Our extensive global channel partner program comprises over 3,500 managed service providers, value-added resellers, and systems integrators, with our innovative solutions available in more than 100 cloud marketplaces. Explore more at www.avepoint.com. At AvePoint, we prioritize our people. Our vibrant culture, characterized by agility, passion, and collaboration, empowers you to shape your career, make impactful contributions, and take charge of your future. Discover the potential within you with us! Position Overview As a Software Quality Engineer, you will play a pivotal role in guaranteeing the quality and reliability of our software solutions. Collaborating with the Product Owner, Business Analyst, and other key stakeholders, you will create detailed test strategies, automate testing processes, and foster enhancements in agile testing methodologies. Primary Responsibilities: Collaborate with Product Owner and Business Analyst to define user story acceptance criteria. Analyze complex software systems and formulate comprehensive testing strategies. Research emerging technologies and develop advanced test automation frameworks. Design and maintain test suites, encompassing test scenarios and test cases. Execute time-boxed exploratory testing and enhance smoke test suites within the CI environment. Oversee the regression test suite in QA nightly builds. Lead system integration testing and manage user acceptance testing activities. Oversee the defect lifecycle, test artifacts, and maintain the repository. Champion continuous improvements in agile testing tools and practices. Assume a secondary role as an Application Performance Engineer or Application Security Engineer as needed. Qualifications and Skills Required: At least 3 years of experience in exploratory testing and regression test automation. Proficiency in modern web application development using React, Next.js, TypeScript, and Kotlin/Java. Experience in developing CI/CD pipelines and application deployment utilizing cloud services like AWS. Prior experience with database migrations is a plus. Familiarity with Agile/SCRUM methodologies is advantageous.

Overview Are you ready to leverage your technical acumen and customer engagement skills in an exciting tech environment? This role presents a unique opportunity for you to thrive as a pre-sales consultant, working with cutting-edge software solutions. We will equip you with ongoing training and mentorship to ensure your success as a sales engineer. What Will You Be Doing? In this pivotal role, you will collaborate with our sales executives as the primary technical authority throughout the pre-sales process. Your consultative approach will be essential in closing new business by providing product demonstrations and comprehensive pre-sales support to both prospective and returning clients. Your Responsibilities Will Include: Delivering engaging presentations and product demonstrations tailored to the specific needs of customers, both remotely and in-person. Engaging with potential clients to facilitate their evaluation and selection process. Creating customized environments as Proof of Concept during the sales cycle, showcasing product capabilities aligned with customer goals. Contributing to proposal writing in response to RFIs/RFPs, illustrating how AvePoint solutions meet customer needs and deliver substantial ROI. Acting as the voice of the customer, liaising with AvePoint's product management and development teams. Assisting the sales team in identifying and understanding customer business objectives to align Microsoft and AvePoint technologies effectively. Cultivating relationships with key business and technical advocates within customer organizations to drive long-term adoption of Microsoft and AvePoint solutions. Helping clients envision how AvePoint can enhance their operational efficiency and agility. Supporting AvePoint's Partner and Marketing teams in their field initiatives. Are You the Right Fit? We seek individuals who prioritize agility, passion, and collaboration; those who are eager to contribute innovative ideas and aspire to grow their careers. Bring your skills and passion to enhance the experiences of our customers, partners, and team.

About AvePoint:AvePoint is a global frontrunner in data management and governance, empowering over 21,000 clients worldwide to enhance their digital workplaces across platforms like Microsoft, Google, and Salesforce. Our extensive global channel partner program encompasses over 3,500 service providers, resellers, and integrators, making our solutions accessible in more than 100 cloud marketplaces. Discover more at www.avepoint.com.At AvePoint, we prioritize our people, fostering a culture of agility, passion, and teamwork that allows you to shape your career, make a significant impact, and take charge of your future. Unleash your potential with us!Scope of Service:Develop and implement innovative solutions on the Salesforce platform.Design and manage data models within Salesforce, ensuring scalability, security, and compliance.Create and maintain Salesforce Apex classes, triggers, and Visualforce pages.Implement Salesforce Lightning components and Lightning web components.Configure the Salesforce platform effectively.Develop and maintain integrations between Salesforce and external systems.Execute data migration activities while managing data quality.Troubleshoot and resolve technical issues promptly.Document technical specifications, including system and code changes, adhering to best practices.Conduct code coverage reviews, ensuring compliance with quality standards.Perform code reviews to adhere to security policies and coding standards.Manage end-to-end DevOps processes utilizing the SHIP-HATS platform, including CI/CD pipeline configuration and quality gates implementation.Ensure compliance with government security standards.

Join Our Team as a PeopleSoft Developer!At AvePoint, we are looking for a skilled PeopleSoft Developer with a passion for building and maintaining high-quality systems. If you have at least 3 years of hands-on experience in PeopleSoft development, this could be your next career opportunity!

Securing the Future with AvePointAvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our global channel partner program includes more than 3,500 managed service providers, value-added resellers, and systems integrators, with our solutions featured in over 100 cloud marketplaces. To learn more, visit www.avepoint.com.At AvePoint, we are committed to investing in our people. Our culture, fueled by agility, passion, and teamwork, empowers you to shape your career, make a significant impact, and take ownership of your future. Discover how you can unleash your potential with us!Job SummaryWe are looking for a talented Database Administrator to become a vital member of our dynamic team, responsible for developing, enhancing, and maintaining IT systems and applications that support our data management needs. In this position, you will ensure the database architecture is secure, scalable, and reliable while providing support and resolving any database-related issues.

Overview This role offers an exciting opportunity to join a dynamic and rapidly expanding organization, assisting our clients in executing their IT digitization strategies and roadmaps. If you're motivated by challenges and eager to work with cutting-edge IT technologies, we invite you to explore whether this position aligns with your career aspirations. Your Role and Responsibilities Collaborate with customers, internal stakeholders, and external vendors to kick off projects. Clearly articulate project goals, objectives, scope, deliverables, timelines, costs, payment milestones, and prepare comprehensive project management plans to ensure successful project execution. Assemble and lead the project team, guiding their efforts throughout the project lifecycle. Facilitate effective team communication and collaboration through organized meetings, conflict resolution, and the elimination of obstacles faced by both internal and external teams. Engage with international teams as needed. Proactively identify potential risks, assess their impacts, and devise mitigation strategies. Establish and monitor project budgets, ensuring fiscal efficiency while adhering to financial boundaries. Maintain transparent communication with clients and stakeholders, providing regular updates on project progress to both external and internal audiences. Manage client expectations effectively throughout the project. Implement quality control processes to ensure that deliverables meet established standards and satisfy client requirements. Review team deliverables prior to client submission. Oversee daily operational aspects of projects and handle ad-hoc tasks as required.

Key Responsibilities:• Develop and implement comprehensive test plans and test cases for our infrastructure platforms.• Create and manage automated testing suites for diverse infrastructure components.• Conduct both manual and automated testing to ensure the quality and reliability of our systems.• Analyze testing results and report defects with detailed reproduction steps.• Collaborate with development and operations teams to enhance testing processes and continuously refine testing methodologies and tools.• Document testing procedures meticulously and maintain up-to-date test documentation.• Track and report on test coverage alongside quality metrics.• Employ Chaos Engineering practices to uncover system vulnerabilities.• Contribute to the formulation of Service Level Objectives (SLOs) and error budgets.

Role Overview The Software Quality Engineer at AvePoint in Singapore helps ensure software reliability and performance through careful testing, automation, and ongoing quality improvements across the development life cycle. This role requires strong analytical skills, experience with test automation, and close teamwork with both product and development groups. The environment is agile and DevOps-focused, emphasizing rapid feedback and risk-based testing to maintain high standards. Main Responsibilities Work with Product Owners and Business Analysts to define clear, actionable acceptance criteria for user stories. Collaborate with Software Engineers to build automated test coverage, aiming to catch bugs before release. Analyze complex systems and design integrated, risk-based testing strategies. Create and maintain test automation frameworks using standard industry tools. Design, implement, and run comprehensive test suites, including functional, regression, exploratory, and performance testing. Prioritize test automation based on risk, focusing on the most critical features first. Conduct exploratory testing within set time frames to uncover edge cases and usability issues. Keep a stable regression test suite running as part of nightly QA builds. Improve smoke tests in the continuous integration (CI) environment for early detection of issues. Lead system integration testing with other system owners to validate cross-system interactions. Oversee User Acceptance Testing (UAT), coordinating with stakeholders to ensure business needs are met. Manage the defect lifecycle, maintaining clear tracking and reporting for test artifacts and repositories. Promote ongoing improvements in agile testing practices, tools, and methodologies. Optionally, take on responsibilities in application performance or security engineering to expand test coverage beyond functional aspects.

Empowering Your Future with AvePoint AvePoint stands as a global frontrunner in data management and governance, with over 21,000 clients worldwide relying on us to enhance their digital environments across platforms like Microsoft, Google, Salesforce, and others. Our extensive global channel partner program boasts more than 3,500 managed service providers, value-added resellers, and systems integrators, with our offerings available in over 100 cloud marketplaces. For more insights, visit www.avepoint.com. At AvePoint, we are committed to nurturing our talent. Our culture, characterized by agility, enthusiasm, and collaborative spirit, empowers you to steer your career, make a meaningful difference, and take control of your future. Join us and discover how you can unlock your true potential! Job Summary: We are on the lookout for a proficient Backend Developer to oversee and enhance the Master Data Manager (MDM) system, ensuring data integrity and optimizing backend services for seamless functionality. The ideal candidate should possess experience in crafting robust systems utilizing Java and managing databases with Postgres/Oracle RDBMS.

Role overview The Senior IT Infrastructure Engineer (Collaboration) at AvePoint in Singapore plays a central role in supporting the SSOE Programme, which impacts over 350 schools nationwide. This work directly influences the daily experience of more than 450,000 students and 35,000 educational professionals, with a strong emphasis on improving collaboration and productivity within education. This position focuses on designing, building, and maintaining large-scale collaboration platforms. Acting as the lead architect, the engineer guides projects from initial planning through deployment and ongoing support. The role requires deep expertise in both Microsoft 365 and Google Workspace, with responsibility for managing platforms such as SharePoint Online, Microsoft Teams, and OneDrive for Business to ensure secure and reliable collaboration across the organization. Main responsibilities M365 Administration: Oversee the development, deployment, and management of Microsoft 365 and Google Workspace collaboration tools. Architect SharePoint Online site structures, intranet solutions, and document management systems. Set up and govern Microsoft Teams, including policies, channel management, and voice and video integration. Manage OneDrive for Business, focusing on storage, sync troubleshooting, and data lifecycle. Migration and modernization: Lead major infrastructure transformation projects, particularly migrations from on-premises SharePoint to SharePoint Online. Manage the transition of complex SharePoint sites and custom applications to the cloud, aiming for minimal disruption and strong user adoption. Service monitoring and support: Monitor the health, performance, and usage of Microsoft 365 and Google Workspace services. Provide advanced support for complex M365 issues and proactively fine-tune configurations for optimal performance. Data security and compliance: Apply security best practices across collaboration platforms using identity management tools such as Active Directory and Entra AD, as well as security solutions like Intune, Defender, and Purview, to meet cyber and data security requirements.