IT/ERP Support Engineer at AvePoint | Singapore

Join AvePoint as an Application Support Analyst!As a key member of our team, you will play a crucial role in ensuring the smooth operation and support of our production applications. Your expertise will contribute to enhancing our system performance and user satisfaction.Key Responsibilities:Monitor Production Systems: Utilize monitoring tools and dashboards to ensure optimal health and performance of our production applications.Incident Management: Proactively address and resolve application incidents, minimizing disruption to business operations while meticulously documenting incident details and resolutions.Root Cause Analysis: Analyze recurring issues, conduct thorough investigations, and implement corrective actions to prevent future occurrences.Collaboration: Work effectively with development, QA, and operations teams to swiftly identify and resolve application issues.Performance Tuning: Assess application performance and implement tuning strategies to enhance system efficiency.Deployment Support: Assist in deploying new releases and patches, ensuring minimal impact on production services.Documentation: Maintain thorough documentation of application support protocols, incident resolutions, and system configurations.User Support: Provide exceptional support to end-users and stakeholders, addressing queries and issues related to production applications.Continuous Improvement: Identify and recommend process improvements and automation opportunities to elevate the efficiency and reliability of application support.

Join Our Team as an Operations Support Analyst!As an Operations Support Analyst at AvePoint, you will play a crucial role in delivering exceptional technical support to our end users. Your responsibilities will include:Offering expert technical assistance on a wide range of hardware and software issues.Efficiently responding to, documenting, resolving, or escalating incidents, change requests, or service tickets in alignment with Service Level Agreements.Maintaining high service standards and continuously improving service quality through effective support.Being available for on-call support, accommodating varied shifts including nights, weekends, and holidays as needed.Identifying problem interdependencies and collaborating to devise innovative solutions under guidance.Exhibiting sound judgment and initiative when making decisions in dynamic situations.

Secure Your Future with AvePointAvePoint is a premier global leader in data management and governance, relied upon by over 21,000 clients worldwide to improve their digital workplaces across leading platforms such as Microsoft, Google, Salesforce, and more. Our extensive global channel partner program boasts over 3,500 managed service providers, value-added resellers, and systems integrators, with our solutions available in over 100 cloud marketplaces. For further insights, please visit www.avepoint.com.At AvePoint, we prioritize investing in our workforce. Our culture, which emphasizes agility, passion, and collaboration, empowers you to shape your career, make a meaningful impact, and take charge of your future. Discover how you can unlock your potential with us!Job SummaryWe are on the lookout for an accomplished Java Developer to join our vibrant team. In this pivotal role, you will spearhead the design, development, and implementation of scalable, high-performance microservices-based applications using the JAVA framework. You will collaborate within an agile team responsible for crafting products tailored for the Financial Industry and supporting Financial Supervision functions.

Building a Secure Future with AvePoint AvePoint stands as a global frontrunner in data management and governance, earning the trust of over 21,000 clients across the globe to elevate their digital workspace on major platforms such as Microsoft, Google, and Salesforce. Our expansive partner network includes over 3,500 managed service providers and resellers, with our innovative solutions available in over 100 cloud marketplaces. For more details, please visit www.avepoint.com. At AvePoint, we prioritize the growth and development of our team members. Our culture, rooted in agility, passion, and collaboration, empowers you to take charge of your career, make meaningful contributions, and realize your potential. Discover the possibilities that await you with us! Position Overview: SharePoint Support Engineer We are on the lookout for a talented and motivated Support Engineer with specialized knowledge in SharePoint to become a valued member of our vibrant team. In this crucial role, you will play a key part in maintaining, enhancing, and supporting our SharePoint environments to ensure the seamless operation of our business processes. Core Responsibilities: Deliver comprehensive support for SharePoint environments, ensuring prompt resolution of inquiries and issues. Utilize PowerShell scripting for system improvements and automation tasks. Mentor team members through knowledge sharing to promote continuous learning and development. Oversee production incidents and manage problem resolution for SharePoint-related challenges. Execute data analysis on large datasets to support business performance metrics. Administer and manage SharePoint 2013, SharePoint 2019, and SharePoint Online platforms, encompassing both frontend and backend functionalities. Collaborate with cross-departmental teams, IT infrastructure, and Microsoft to tackle SharePoint-related issues and requirements. Design, plan, and implement data migration strategies from legacy SharePoint systems to SharePoint 2019/Online.

Empowering Your Future with AvePoint AvePoint stands as a global frontrunner in data management and governance, with over 21,000 clients worldwide relying on us to enhance their digital environments across platforms like Microsoft, Google, Salesforce, and others. Our extensive global channel partner program boasts more than 3,500 managed service providers, value-added resellers, and systems integrators, with our offerings available in over 100 cloud marketplaces. For more insights, visit www.avepoint.com. At AvePoint, we are committed to nurturing our talent. Our culture, characterized by agility, enthusiasm, and collaborative spirit, empowers you to steer your career, make a meaningful difference, and take control of your future. Join us and discover how you can unlock your true potential! Job Summary: We are on the lookout for a proficient Backend Developer to oversee and enhance the Master Data Manager (MDM) system, ensuring data integrity and optimizing backend services for seamless functionality. The ideal candidate should possess experience in crafting robust systems utilizing Java and managing databases with Postgres/Oracle RDBMS.

Position Overview Join our dynamic team at AvePoint as a Business Analyst, where you will play a crucial role in spearheading the digital transformation of internal processes and products for the Monetary Authority of Singapore (MAS). Your primary responsibility will involve gathering, analyzing, validating, specifying, verifying, and managing business requirements across various product lines. Key Responsibilities Oversee the Business Requirements and Functional Solutions, defining the scope of problems and crafting business cases to address them. Document requirements and user stories, evaluate alternatives, and recommend solutions that align with organizational needs. Conduct thorough business analysis to ensure alignment with strategic goals. Business Analysis Planning and Monitoring: Identify stakeholders and establish techniques and processes to manage, track, and trace requirements. Enterprise Analysis: Refine business needs, define solution scope, and develop comprehensive business cases. Elicitation: Discover, document, and articulate business needs effectively. Requirements Analysis: Assess the current state, analyze stakeholder requirements, and develop detailed definitions of business needs. Solution Assessment and Validation: Source and evaluate alternatives to identify the best-fit solutions, assess gaps, and determine necessary adjustments to deployed solutions. Utilize Agile methodologies to enhance project delivery, fostering continuous improvement and collaboration. Review testing scenarios, test cases, and reports to ensure thorough testing coverage and execution. Manage conflicts and changes, ensuring stakeholder alignment on solution scope and expectations. Facilitate communication and meetings between internal MAS teams and third-party partners as necessary. Collaborate with third-party vendors to monitor delivery and payment milestones, ensuring compliance with service level agreements. Coordinate review and sign-off processes with internal MAS teams. Execute tasks assigned by the Program Manager/Program Directors.

Overview AvePoint is on the lookout for a Senior Business Analyst with expertise in enterprise software solutions. Join our dynamic Customer Success division to help us drive success for our clients. Your Role: As a Senior Business Analyst, you will analyze business processes and automate systems, creating detailed As-Is and To-Be documentation. You will lead requirements gathering and analysis, prepare comprehensive communications, engage in testing activities, and design methodologies for both internal and external projects. Key Responsibilities: Elicit and document software development requirements, ensuring thorough analysis and evaluation. Develop deliverables such as Functional Requirements Documents, Use Cases, and interface designs. Translate technical specifications into accessible business language for diverse audiences. Communicate proactively with stakeholders to identify information needs and functional requirements. Collaborate with developers and subject matter experts to align technical visions with usability and performance goals. Support testing efforts to ensure solutions meet business objectives.

Join Our Team at AvePoint!AvePoint stands as the global leader in data security, governance, and resilience, going beyond conventional solutions to secure a solid data foundation. We empower organizations globally to collaborate confidently. With over 25,000 customers worldwide, our AvePoint Confidence Platform is essential for preparing, securing, and optimizing critical data across platforms such as Microsoft, Google, and Salesforce. Our extensive global channel partner program comprises around 5,000 managed service providers, value-added resellers, and systems integrators, offering our solutions in more than 100 cloud marketplaces. Discover more at www.avepoint.com.

Key ResponsibilitiesCraft, develop, and maintain dynamic web applications utilizing React for the frontend and Java for the backend.Engage in collaborative efforts with cross-functional teams, including Developers, DevOps, and Business Analysts, to implement new features and address issues.Participate in all phases of the software development lifecycle, from design to development, testing, deployment, and ongoing maintenance.Architect and integrate RESTful APIs, ensuring secure and efficient communication between frontend and backend systems.Conduct code reviews to uphold coding standards, best practices, and security protocols.Diagnose, troubleshoot, and resolve full-stack issues to ensure application stability and optimal performance.Contribute to minimizing technical debt while enhancing code quality and maintainability.Keep detailed and updated technical documentation; communicate effectively within the team.Collaborate with senior developers on technical design and architectural strategies.Required Skills and Qualifications2–5 years of professional experience in full-stack development with a strong emphasis on React and Java.Deep understanding of React, including hooks, Redux, reusable component design, and microfrontend architecture.Substantial backend development experience in Java, particularly with Spring Boot, Spring MVC, and Spring Data / JPA.Experience in managing both legacy systems and modern microservice architectures.Practical experience in developing and integrating RESTful APIs across frontend and backend layers.Strong command of JavaScript (ES6+), HTML5, and CSS3.Familiarity with modern frontend tooling such as Webpack, Babel, NPM/Yarn, and ESLint.Knowledge of SQL databases and the ability to write optimized queries.Experience in implementing unit tests using Jest and JUnit to ensure code integrity.Proficient in Git and standard version control workflows, with experience in GitLab CI/CD pipelines for build, test, and deployment.

Join our dynamic team as an Application Support Engineer at AvePoint, where we prioritize innovation and exceptional customer service. We are looking for enthusiastic individuals with strong communication skills, a passion for learning new technologies, and a proven ability to deliver outstanding customer support. In this role, you will have the opportunity to tackle diverse challenges in various IT environments, rapidly enhancing your technical and interpersonal skills.Your Role: As an Application Support Engineer, you will provide Level 1 and Level 2 support to our valued clients. Your main responsibilities will include acting as the primary contact for troubleshooting reported issues, working closely with our R&D team to conduct initial investigations, replicating reported problems, and communicating your findings to support engineers and quality assurance teams to facilitate effective bug resolution.Key Responsibilities:Serve as the main point of contact for project-specific customer inquiries and issues, taking ownership to ensure timely resolutions.Ensure customer satisfaction through effective project support and maintenance.Gather information and conduct thorough analysis, diagnosis, and troubleshooting.Adhere to service level agreements (SLAs) for response times, troubleshooting, and root cause analysis.Communicate effectively with customers and internal teams regarding necessary bug fixes.Monitor the status of reported issues and ensure their timely resolution.Continuously assess and improve existing processes to enhance customer support.

Join AvePoint and Secure the Future!AvePoint stands as a global front-runner in data management and governance, serving over 21,000 clients worldwide. Our innovative solutions empower digital workplaces across major platforms such as Microsoft, Google, and Salesforce, and are featured in over 100 cloud marketplaces. Join our community of over 3,500 channel partners, including managed service providers and systems integrators, and explore the possibilities at www.avepoint.com.At AvePoint, we prioritize our people. Our dynamic culture fosters agility, passion, and teamwork, enabling you to influence your career trajectory, make a meaningful impact, and own your professional journey. Discover how you can unlock your potential with us!About the PositionWe are on the lookout for a skilled IT Help Desk Technician to deliver swift and effective technical support for computer systems. The successful candidate will exhibit exceptional technical expertise and possess strong communication skills to diagnose issues and articulate solutions clearly. A customer-focused approach and patience in handling challenging situations are essential.Key Responsibilities1. Technical Support and TroubleshootingAct as the primary point of contact for clients seeking technical support via phone or email.Deliver first-line support to new employees during their onboarding phase.Quickly identify and resolve IT-related issues to minimize disruptions.Conduct remote troubleshooting utilizing diagnostic techniques and strategic questioning.Evaluate the best solutions based on customer-reported issues.Collaborate with the IT support team for escalations and tracking of complex problems.Regularly follow up with clients, updating them on the status of their inquiries.2. Employee OnboardingOversee the IT onboarding process for new hires.Coordinate with HR and departmental managers to organize onboarding sessions.Ensure new hires have the required hardware, software, and access to systems prior to their start date.Conduct introductory IT orientation sessions to familiarize new employees with the company’s technological infrastructure, policies, and procedures.Identify and implement improvements in the onboarding and training programs to enhance efficiency and effectiveness.

About AvePoint:AvePoint is a global frontrunner in data management and governance, empowering over 21,000 clients worldwide to enhance their digital workplaces across platforms like Microsoft, Google, and Salesforce. Our extensive global channel partner program encompasses over 3,500 service providers, resellers, and integrators, making our solutions accessible in more than 100 cloud marketplaces. Discover more at www.avepoint.com.At AvePoint, we prioritize our people, fostering a culture of agility, passion, and teamwork that allows you to shape your career, make a significant impact, and take charge of your future. Unleash your potential with us!Scope of Service:Develop and implement innovative solutions on the Salesforce platform.Design and manage data models within Salesforce, ensuring scalability, security, and compliance.Create and maintain Salesforce Apex classes, triggers, and Visualforce pages.Implement Salesforce Lightning components and Lightning web components.Configure the Salesforce platform effectively.Develop and maintain integrations between Salesforce and external systems.Execute data migration activities while managing data quality.Troubleshoot and resolve technical issues promptly.Document technical specifications, including system and code changes, adhering to best practices.Conduct code coverage reviews, ensuring compliance with quality standards.Perform code reviews to adhere to security policies and coding standards.Manage end-to-end DevOps processes utilizing the SHIP-HATS platform, including CI/CD pipeline configuration and quality gates implementation.Ensure compliance with government security standards.

Position OverviewAvePoint is on the lookout for an experienced Senior Business Analyst to enhance our Customer Success team. This role requires a strong background in enterprise software solutions, as you will play a critical part in optimizing our business processes and systems.Your Role and ResponsibilitiesGather and document requirements for software development, ensuring clarity and completeness.Develop deliverables such as Functional Requirements Documents, Use Cases, and interface designs.Bridge the gap between technical teams and business stakeholders by translating complex technical information into straightforward business terminology.Engage with both internal and external stakeholders to assess information needs and functional requirements proactively.Collaborate with developers and subject matter experts to define technical strategies while balancing usability and performance considerations.Contribute to testing activities and assist in designing effective methods and procedures for both internal and external projects.

Join Our Team as a PeopleSoft Developer!At AvePoint, we are looking for a skilled PeopleSoft Developer with a passion for building and maintaining high-quality systems. If you have at least 3 years of hands-on experience in PeopleSoft development, this could be your next career opportunity!

Securing the Future with AvePointAvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our global channel partner program includes more than 3,500 managed service providers, value-added resellers, and systems integrators, with our solutions featured in over 100 cloud marketplaces. To learn more, visit www.avepoint.com.At AvePoint, we are committed to investing in our people. Our culture, fueled by agility, passion, and teamwork, empowers you to shape your career, make a significant impact, and take ownership of your future. Discover how you can unleash your potential with us!Job SummaryWe are looking for a talented Database Administrator to become a vital member of our dynamic team, responsible for developing, enhancing, and maintaining IT systems and applications that support our data management needs. In this position, you will ensure the database architecture is secure, scalable, and reliable while providing support and resolving any database-related issues.

Overview This role offers an exciting opportunity to join a dynamic and rapidly expanding organization, assisting our clients in executing their IT digitization strategies and roadmaps. If you're motivated by challenges and eager to work with cutting-edge IT technologies, we invite you to explore whether this position aligns with your career aspirations. Your Role and Responsibilities Collaborate with customers, internal stakeholders, and external vendors to kick off projects. Clearly articulate project goals, objectives, scope, deliverables, timelines, costs, payment milestones, and prepare comprehensive project management plans to ensure successful project execution. Assemble and lead the project team, guiding their efforts throughout the project lifecycle. Facilitate effective team communication and collaboration through organized meetings, conflict resolution, and the elimination of obstacles faced by both internal and external teams. Engage with international teams as needed. Proactively identify potential risks, assess their impacts, and devise mitigation strategies. Establish and monitor project budgets, ensuring fiscal efficiency while adhering to financial boundaries. Maintain transparent communication with clients and stakeholders, providing regular updates on project progress to both external and internal audiences. Manage client expectations effectively throughout the project. Implement quality control processes to ensure that deliverables meet established standards and satisfy client requirements. Review team deliverables prior to client submission. Oversee daily operational aspects of projects and handle ad-hoc tasks as required.

Securing the Future with AvePointAvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our extensive global channel partner program encompasses more than 3,500 managed service providers, value-added resellers, and systems integrators, with our innovative solutions featured in over 100 cloud marketplaces. To learn more about us, visit www.avepoint.com.At AvePoint, we are committed to investing in our team members. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, make a significant impact, and take ownership of your future. Discover how you can unleash your potential with us!

About AvePoint:AvePoint is a pioneering force in the realm of data management and governance. With over 21,000 clients globally, our innovative solutions enhance digital workplace experiences across platforms like Microsoft, Google, and Salesforce. Our extensive channel partner network comprises more than 3,500 managed service providers and value-added resellers, making our services accessible in over 100 cloud marketplaces. Discover more about us at www.avepoint.com.At AvePoint, we prioritize investing in our people. Our core values of agility, passion, and teamwork empower you to shape your career, make a significant impact, and take charge of your future. Join us to unleash your potential!About the Role:As a Data Engineer, you will be instrumental in supporting our Data Movement project, which entails building, integrating, and testing a comprehensive Data Toolkit. This toolkit aims to standardize efforts across the organization to enhance Data Ingestion and Observability. You will also execute and assist in the migration of systems and data from legacy systems to the new Data Toolkit.

Key Responsibilities: • Develop and deploy customized OpenStack cloud solutions to meet diverse client needs.• Set up, configure, and maintain core OpenStack components including Nova, Neutron, Cinder, and Swift.• Diagnose and resolve technical issues related to OpenStack installations.• Enhance the performance, scalability, and reliability of OpenStack environments.• Enforce security protocols and ensure adherence to industry compliance standards.• Streamline deployment and management tasks through automation.• Collaborate with networking and storage teams for seamless integration with existing infrastructure.• Offer expert technical support and advice to both clients and internal teams.• Keep abreast of the latest OpenStack advancements and actively participate in the open-source community.• Engage in on-call support rotations for critical incidents.