About the job
Join Fluidstack as an IT Engineer - Data Center
At Fluidstack, we are at the forefront of developing the infrastructure that powers advanced artificial intelligence. We collaborate with leading AI laboratories, government entities, and major corporations such as Mistral, Poolside, Black Forest Labs, and Meta to deliver computational power at unprecedented speeds.
Our mission is to turn artificial general intelligence into reality. To achieve this, we have assembled a team of passionate individuals who are dedicated to creating world-class infrastructure. We regard our clients' success as our own, taking immense pride in the systems we construct and the trust we build. If you are driven by a strong sense of purpose, possess a relentless pursuit of excellence, and are eager to work tirelessly to shape the future of intelligence, we invite you to join us in crafting what comes next.
About the Role
As an IT Engineer for our Data Center, you will serve as the essential on-site IT support for our operations. You will manage the entire device lifecycle, from provisioning macOS, Windows, and iOS devices for new hires, to ensuring secure and compliant disposal of equipment. You will be the primary resource for troubleshooting hardware, software, and networking challenges within a dynamic AI infrastructure, working alongside remote IT and Security teams to ensure thorough documentation, escalation, and resolution of issues. Beyond routine maintenance, you will contribute significantly to our security compliance efforts, supporting SOC 2 and ISO 27001 standards, gathering audit evidence, and enforcing IT procedures that safeguard our data centers and user environments.
Key Responsibilities
Act as the main on-site contact for hardware and software issues, diagnosing and resolving problems across a variety of devices including laptops, desktops, mobile devices, and networking equipment, while escalating issues with detailed documentation when necessary.
Prepare, configure, and deploy end-user devices (macOS, Windows, iOS/iPadOS) for new employees and contractors, ensuring Mobile Device Management (MDM) enrollment and identity provider account setups are completed before their start date.
Maintain an accurate inventory of hardware assets, tracking serial numbers, assigned users, locations, and lifecycle status from acquisition to secure retirement and disposal (ITAM/ITAD).
Collect, wipe, and manage returns of equipment from offboarding employees and contractors, adhering to data destruction and chain-of-custody protocols.
Assist in meeting security compliance requirements (SOC 2, ISO 27001, or similar) by following and enforcing established IT procedures, contributing to the collection of audit evidence, and notifying the Security team of any policy gaps.

