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IT Automation & Support Specialist

FeverMexico City
On-site Full-time

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Experience Level

Experience

Qualifications

We are looking for candidates who possess:A hands-on approach to IT and a passion for automation. Experience managing macOS environments and familiarity with MDM solutions, particularly Kandji. Strong problem-solving skills with a focus on efficiency. Ability to document processes and create guides for team members. Experience with scripting languages and automation tools. A collaborative spirit and willingness to work closely with the SRE team.

About the job

About Fever

Fever is a technology platform focused on making culture and live entertainment accessible to everyone. Each month, over 300 million people in more than 55 countries use Fever to discover new experiences. The company partners with event creators, providing data and technology to help them innovate and reach wider audiences. Fever has worked with organizations like Netflix, F. C. Barcelona, and Primavera Sound, and has earned international recognition and investment.

Role Overview: IT Automation & Support Specialist

This Mexico City-based role joins Fever’s IT team, with a focus on both support and automation. The position involves more than standard helpdesk work, it's ideal for someone who looks for ways to automate repetitive tasks and improve internal processes. The environment is primarily macOS, and the team values a proactive approach to problem-solving and efficiency.

This position can serve as a strong foundation for engineers interested in future roles in infrastructure, reliability, or platform engineering. Previous team members have progressed into SRE roles within the company.

Main Responsibilities

  • Manage the macOS device fleet using Kandji MDM, handling deployments, policies, and a custom OpenVPN setup.
  • Oversee access management, including onboarding, offboarding, SSO, and permissions.
  • Respond to IT requests via Slack and Jira, triaging and resolving issues promptly.
  • Maintain and administer self-hosted infrastructure, such as firewalls, switches, and internal services.
  • Develop scripts and lightweight tools to automate common IT tasks and reduce manual work.
  • Work with the SRE team on infrastructure awareness and handle escalations as needed.
  • Document runbooks, processes, and internal guides clearly and consistently.
  • Provide occasional support for Windows and Linux environments.

Location

This role is based in Mexico City.

About Fever

Fever is a leading tech platform at the forefront of transforming how individuals engage with live entertainment and culture. Our cutting-edge technology and data-driven approach empower event creators and inspire millions to discover remarkable experiences.

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