About the job
Join Mercier Consultancy as we seek enthusiastic Irish-speaking Customer Service Representatives to be based in Sofia, Bulgaria. We offer a comprehensive relocation package to assist you in your journey! If you are passionate about exceptional customer service and enjoy engaging with Irish-speaking clients, we want to hear from you!
In this role, you will be the first point of contact for our Irish-speaking customers, addressing inquiries, resolving issues, and ensuring their experience with our services is seamless and enjoyable. Your efforts will play a crucial role in fostering customer loyalty and satisfaction.
Key Responsibilities
- Deliver outstanding customer support in both Irish and English through various communication channels.
- Proactively manage customer inquiries and effectively resolve issues in a timely manner.
- Accurately document customer interactions in our CRM system.
- Work collaboratively with different teams to provide comprehensive solutions to customer challenges.
- Collect and analyze customer feedback to enhance our service offerings.
- Stay informed about product details and operational changes.
- Participate in ongoing training to refine your customer service skills.

