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Irish-Speaking Customer Service Representatives - Relocation to Sofia, Bulgaria

Mercier ConsultancyWicklow, County Wicklow, Ireland
On-site Full-time

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Experience Level

Entry Level

Qualifications

QualificationsProficient in both Irish and English with excellent communication skills. Previous experience in customer service is advantageous but not mandatory. Strong problem-solving abilities and a customer-focused approach. Ability to thrive in a dynamic, fast-paced environment with adept multitasking skills. Exceptional attention to detail and organizational capabilities. A genuine enthusiasm for providing exceptional customer experiences. Familiarity with CRM systems and customer support tools is a plus.

About the job

Join Mercier Consultancy as we seek enthusiastic Irish-speaking Customer Service Representatives to be based in Sofia, Bulgaria. We offer a comprehensive relocation package to assist you in your journey! If you are passionate about exceptional customer service and enjoy engaging with Irish-speaking clients, we want to hear from you!

In this role, you will be the first point of contact for our Irish-speaking customers, addressing inquiries, resolving issues, and ensuring their experience with our services is seamless and enjoyable. Your efforts will play a crucial role in fostering customer loyalty and satisfaction.

Key Responsibilities

  • Deliver outstanding customer support in both Irish and English through various communication channels.
  • Proactively manage customer inquiries and effectively resolve issues in a timely manner.
  • Accurately document customer interactions in our CRM system.
  • Work collaboratively with different teams to provide comprehensive solutions to customer challenges.
  • Collect and analyze customer feedback to enhance our service offerings.
  • Stay informed about product details and operational changes.
  • Participate in ongoing training to refine your customer service skills.

About Mercier Consultancy

Mercier Consultancy is a leading provider of consultancy services, dedicated to connecting businesses with top talent. We pride ourselves on our commitment to customer satisfaction and the professional development of our team members.

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