Internal IT & Systems Lead at Relay | London

Role overview relay is hiring an Operations Manager for its London Sort Centre. This on-site role focuses on improving operational efficiency and keeping daily activities running smoothly. What you will do Lead and manage a team at the London Sort Centre Streamline processes to improve performance Support the achievement of operational targets and goals

Relay is at the forefront of transforming the logistics landscape in the digital age. With a remarkable backing of $35M from Europe's largest logistics Series A funding, led by pioneering investors like Plural, which boasts a diverse portfolio from fusion energy to space exploration, Relay is rapidly scaling, outpacing over 99.98% of venture-backed startups. We are curating an exceptionally talented team, setting a new standard within the logistics sector.Our Mission at Relay is to eliminate barriers to commerce. The current high delivery expenses serve as an invisible burden on e-commerce, influencing what products can be sold online and restricting participation. We aspire to create a future where goods flow freely among individuals, ensuring that the online shopping experience is effortless and accessible for all.Join Our Team• A dynamic team of ~110 individuals, with over half specializing in engineering, product development, and data analysis.• Over 45 advanced degrees in fields such as computer science, mathematics, and operations research.• We handle thousands of data points for each parcel, employing rigorous analysis and predictive modeling.• An intellectually stimulating environment characterized by first-principles thinking, rapid feedback loops, and constant experimentation.The OpportunityWe are seeking a Business Operations Lead—a proactive individual contributor role tailored for a hands-on operator. Reporting directly to Relay’s executive leadership, you will own high-context, cross-functional initiatives; enhance operational clarity and drive momentum; and facilitate critical decisions that may otherwise stagnate.This role emphasizes governance, reporting, and cross-team coordination, but it is fundamentally an operational position—distinct from project management. Your success will be gauged by practical execution and measurable outcomes, rather than plans, rituals, or status updates.As the Business Operations Lead at Relay, your responsibilities will include:Leading complex, cross-functional initiatives that span Delivery Squads, Commercial, Finance, and Operations. You will engage in cross-functional projects, consolidate information, and drive execution to completion.Serving as the initial point of contact for urgent, high-stakes Commercial or partner inquiries, performing root-cause analysis and delivering clear recommendations and trade-offs.Facilitating clarity in decision-making across the organization, ensuring that changes in tools and dashboards are well communicated and understood.

Join Relay, a pioneering force in the evolution of online logistics. With a historic Series A funding round of $35 million, led by Plural, a notable deep-tech investor, Relay is outpacing 99.98% of venture-backed startups. We are building an exceptionally talented team, setting new standards in the logistics sector.Our Mission is to eliminate friction in commerce. High delivery costs are a hidden barrier to e-commerce, influencing what can be sold online and who can participate in the market. We aspire to create a world where goods flow freely among people, ensuring a seamless and inclusive online shopping experience.Our Team consists of approximately 110 members, with over half dedicated to engineering, product, and data roles. We boast 45+ advanced degrees in disciplines such as computer science, mathematics, and operations research. With thousands of data points meticulously captured and analyzed for each parcel, we cultivate a culture of first-principles thinking, robust feedback loops, and a commitment to experimentation.Collaborate with Industry ExpertsDiego Protas – Director of EngineeringDiego specializes in distributed systems and hardware architecture, integrating physical computing with scalable enterprise infrastructure. With experience leading over 170 engineers at Mercado Libre and driving large-scale ML-based inference at Meta, Diego’s dynamic leadership at Relay is setting new benchmarks for speed and reliability.Technical EnvironmentUtilizing Python, Rust, and TypeScript to ensure we employ the best tools for our projects.Developing cross-platform Flutter applications with a focus on exceptional user experience.Operating in a cloud-native environment on GCP, leveraging BigQuery and Cloud Run.Engaging in extensive ML modeling and LLM inference as part of our daily operations.Integrating emerging technologies, including robotics and IoT functionalities.Your Role as a Software Engineer at Relay includes:Taking ownership of complex engineering challenges.

Join Relay, where we are revolutionizing the logistics landscape in the digital age. With the backing of Europe’s largest logistics Series A funding ($35M), spearheaded by forward-thinking investors like Plural, we are scaling at an unprecedented rate, outpacing 99.98% of other venture-backed startups. Our mission is to build an exceptionally talented team that will redefine the logistics industry.Our Vision: To eliminate barriers in commerce. High delivery costs currently act as a hidden burden on e-commerce, restricting what can be sold online and who can access it. We aspire to create an ecosystem where goods flow freely among people, ensuring a seamless shopping experience for everyone.About Our Team• Comprising approximately 110 professionals, over 50% of whom specialize in engineering, product, and data• 45+ advanced degrees in fields like computer science, mathematics, and operations research• Thousands of data points meticulously managed for each parcel that we handle• An intellectually stimulating culture driven by first-principles thinking, quick feedback loops, and continuous experimentation.Work with Industry InnovatorsDiego Protas – Director of EngineeringDiego possesses expertise in distributed systems and hardware architecture, integrating physical computing with large-scale enterprise infrastructure. His previous experience includes leading teams of over 170 engineers at Mercado Libre and executing extensive ML-based inference at Meta. At Relay, Diego infuses enthusiasm and hands-on guidance to set new standards in speed and reliability.Technology Stack OverviewCross-platform applications built with Flutter, emphasizing user experienceUtilizing Python, Rust, and TypeScript - we prioritize simplicity while employing the best tools availableCloud-native infrastructure on GCP featuring extensive use of BigQuery and Cloud RunRegular implementation of ML modeling and LLM inference - this is integral to our operationsInnovative tech integrations, including robotics and IoT-driven operationsYour ResponsibilitiesEngage across the full technology stack, from mobile applications to data infrastructure

Relay is revolutionizing the logistics landscape in the digital age. With a groundbreaking Series A funding round of $35 million, backed by leading deep-tech investors including Plural, Relay is outpacing 99.98% of venture-backed startups. Our mission is to build the most skilled team the logistics sector has ever seen.Our Mission is to eliminate friction in commerce. High delivery costs are an unspoken barrier to e-commerce, influencing what products can be sold online and who gets to participate. We strive for a future where goods can move freely among people, enhancing the online shopping experience for everyone.Our Team• Comprising approximately 110 professionals, with over half specializing in engineering, product, and data• Home to 45+ advanced degrees in fields such as computer science, mathematics, and operations research• We analyze thousands of data points for every parcel we manage• Our culture thrives on first-principles thinking, rapid feedback, and constant innovation.Collaborate with Industry ExpertsDiego Protas – Director of EngineeringDiego is a specialist in distributed systems and hardware architecture, blending physical computing with large-scale enterprise infrastructure. Previously, he led teams of over 170 engineers at Mercado Libre and managed extensive ML-based functions at Meta. At Relay, Diego's passionate leadership is pushing the limits of speed and reliability.Technology Stack HighlightsUtilizing Python, Rust, and TypeScript - we prioritize simplicity while selecting the right tools for the taskDeveloping cross-platform Flutter applications with a strong emphasis on user experienceOperating in a cloud-native environment on GCP, leveraging BigQuery and Cloud Run extensivelyEmploying ML modeling and LLM inference as a standard practiceIntegrating emerging technologies, including robotics and IoT-driven operationsYour RoleWork closely with enterprise clients during onboarding to ensure comprehensive technical success: integration, data quality assurance, metrics alignment, and ongoing support.

Relay is revolutionizing the logistics landscape for the digital age. With a record-breaking $35M Series A funding, the largest in European logistics history, and support from innovative investors like Plural, Relay is outpacing 99.98% of its venture-backed peers. We are on a quest to build the most skilled team the logistics industry has ever seen.Our Mission is to eliminate friction in commerce. Currently, exorbitant delivery costs serve as a hidden barrier to online shopping, shaping what can be sold online and who can engage in it. We aspire to create a world where more goods can move freely among more people, enhancing the online shopping experience for all.THE TEAM• Comprising approximately 110 professionals, with over 50% in engineering, product, and data roles.• Home to 45+ advanced degrees in fields like computer science, mathematics, and operations research.• We analyze thousands of data points for every parcel we handle.• Our culture thrives on first-principles thinking, rapid feedback, and continuous experimentation.The OpportunityAt Relay, our operations are driven by data that informs the journey of every parcel, from entry into our system to delivery at the customer's door. Our data infrastructure supports real-time operational decisions, strategic insights, and networks of autonomous AI systems.We are seeking a Senior Analytics Engineer to join our Last Mile squad, which is our largest and data-richest team. Your contributions will be vital to enhancing key workflows that drive our Last Mile marketplace.This is an exciting time to join as we rapidly expand our network across the UK.Who Will Succeed in This Role?Design and Develop Core Data Models - Collaborate with engineers and business leaders within the Last Mile squad to create and implement foundational data models that support analytics, data science, and AI workflows.Establish Foundations for Key AI Systems - As our Last Mile marketplace grows increasingly intelligent, you will play a crucial role in managing the inputs that drive these systems.Ensure Data Quality - Implement robust testing, monitoring, and alerting mechanisms to maintain high data integrity across our systems.

Relay is revolutionizing the logistics landscape for the digital age. With backing from Europe’s largest logistics Series A fundraising of $35 million, led by visionary investors Plural, Relay is scaling at an unprecedented rate, outpacing 99.98% of venture-backed startups. We are building an exceptionally talented team, poised to redefine the logistics industry.Relay’s Mission is to eliminate barriers in commerce. Today, exorbitant delivery costs serve as an unrecognized tax on e-commerce, dictating what products can be sold online and limiting access for many. We aspire to create a world where goods move freely among individuals, enhancing the online shopping experience for everyone.THE TEAM• A dynamic group of approximately 110 professionals, with more than 50% engaged in engineering, product design, and data analytics.• Over 45 advanced degrees in fields such as computer science, mathematics, and operations research.• Handling thousands of data points meticulously captured, calculated, and analyzed for every parcel.The OpportunityPlease note: This is a night shift position.As the Night Shift Manager at Relay, your responsibilities include:Supervising sortation operations during your shift to ensure performance targets are consistently met.Assisting in the recruitment, onboarding, and training of site operatives.Inspiring, leading, and coaching your team to achieve high-performance standards.Maintaining and enhancing health & safety standards.Identifying opportunities to enhance efficiency and service quality.Collaborating with stakeholders to ensure the overall success of the site.Who Will Excel in This Role?Demonstrated experience in a fast-paced operational or warehouse setting.A proactive leader with exceptional communication and team-building capabilities.Ability to think critically, resolve problems, and make informed decisions in high-pressure situations.Comfortable utilizing data to track performance and implement improvements.

Relay is revolutionizing the logistics landscape for the digital age. Supported by Europe’s largest logistics Series A funding of $35M, driven by innovative investors like Plural, Relay is outpacing 99.98% of venture-backed startups. We are curating an exceptionally skilled team that is set to redefine industry standards.Our Mission: To eliminate barriers to commerce. High delivery costs currently impose a hidden tax on e-commerce, influencing what products can be sold online and who can engage in the market. We aspire to create an environment where goods move freely among people, making online shopping an effortless and inclusive experience.The Team:• A dynamic group of ~110 individuals, over half of whom specialize in engineering, product, and data.• More than 45 advanced degrees in fields such as computer science, mathematics, and operations research.• Comprehensive data analytics for every parcel handled, leveraging thousands of data points.• A culture that thrives on first-principles thinking, agile feedback, and continuous experimentation.About the Role:As the Commercial Strategy and Operations Manager at Relay, you will be integral to our relationships with leading e-commerce clients who spend billions annually on logistics. This pivotal role bridges strategy and execution: you will define market approaches, ensure seamless commercial operations, and oversee high-value client programs from inception to completion.Key Responsibilities:Develop and manage the go-to-market strategy for existing and new clients, crafting commercial frameworks that expedite deal closures and enhance profitability.Ensure client profitability by collaborating with commercial analytics to identify margin risks and implement corrective actions.Oversee the commercial and operational processes for a portfolio of strategic clients, maintaining governance and optimizing performance.

Relay is growing quickly in the logistics sector, backed by a $35 million Series A, currently the largest in European logistics. With a team of about 110, including many engineers, product specialists, and data analysts, Relay aims to reshape how goods move in e-commerce. The company’s mission: remove barriers so delivery costs never limit what can be sold online or who can participate in online shopping. About the Team Approximately 110 team members, with strong representation in engineering, product, and data Over 45 advanced degrees in computer science, mathematics, and operations research Detailed management of thousands of data points for every parcel A culture built on first-principles thinking, feedback, and ongoing experimentation Role Overview: Sortation Marketplace Operations Manager This senior position sits within the Sortation Squad and reports to the Director of Sort, Mobeen Warraich. The role focuses on the marketplace layer that supports Relay’s sorting network. The main responsibility: ensure every sort site has the right number of Warehouse Operatives, on time and ready to work. What You Will Do Design and implement marketplace systems to support site managers and shift leads Forecast staffing needs for each sort site Source and secure labor to meet operational demands Establish recovery plans for unexpected changes or disruptions Work closely with the engineering team (led by Dragos Popa) and a dedicated data analyst This is a strategic role, not a floor-based position. As Relay’s sorting operations grow, the scope and influence of this role will increase. Location London - On-site

Join Relay in Revolutionizing Logistics!At Relay, we are fundamentally transforming the way goods are transported in the digital age. With the backing of Europe’s largest logistics Series A funding ($35M) from visionary investors like Plural—whose portfolio ranges from fusion energy to space exploration—we are growing at an unprecedented pace, surpassing 99.98% of venture-backed startups. We are building an exceptionally talented team that is setting new benchmarks in the logistics sector.Our Mission is to eliminate barriers to commerce. Currently, high delivery costs function as a hidden tax on e-commerce, dictating what can be sold online and who can engage in this space. We aspire to create a world where goods move freely among people, ensuring a seamless and accessible online shopping experience for all.The Team• A dynamic team of approximately 110 individuals, over half of whom are in engineering, product, and data roles.• Home to 45+ advanced degrees in fields such as computer science, mathematics, and operations research.• Handling thousands of data points for each parcel we manage, with extensive calculations, analyses, and predictions.• A culture that thrives on first-principles thinking, rapid feedback loops, and relentless experimentation.Your OpportunityAt Relay, our network generates data at every interaction—couriers, routes, parcels, sortation, pricing, and demand signals. This data serves as the foundation for every decision we make, especially as we increasingly integrate AI systems for autonomous decision-making.As the Head of Data Platform, you will oversee the infrastructure that transforms raw data into actionable insights. This includes managing the transformation layer (dbt), the semantic layer (Cube), the pipelines that supply them, and the standards that ensure the output is reliable. You will be tasked with ensuring data readiness for human analysts, dashboards, machine learning models, and autonomous agents.This is a pivotal leadership role where you will inherit a high-performing engine. The platform currently supports critical decision-making across all departments, backed by a robust dbt architecture and a semantic layer with strict naming conventions. Your mission is to elevate this 'V1' success into a world-class platform that remains the ultimate source of truth as our complexity scales.You will lead a team of dedicated data and analytics engineers who possess deep technical expertise and take great pride in their work. They are autonomous and have a clear vision of excellence. What they need is a leader who can...

Relay is revolutionizing the logistics landscape in the digital age. With the support of Europe’s largest logistics Series A funding round ($35M) from esteemed deep-tech investors such as Plural, whose expertise spans fusion energy and space exploration, Relay is achieving unprecedented growth, outpacing 99.98% of venture-backed startups. We are focused on building the most talented team in the logistics sector.Our Mission is to eliminate friction in commerce. The high cost of delivery currently acts as a hidden tax on e-commerce, limiting both the products available online and the participation of various vendors. We envision a future where goods flow freely among more individuals, creating a seamless and accessible online shopping experience for all.About Our Team• We are a team of ~110 individuals, with over half dedicated to engineering, product, and data.• Our team boasts 45+ advanced degrees in fields such as computer science, mathematics, and operations research.• We meticulously capture, analyze, and predict thousands of data points for every parcel we manage.• Our culture thrives on first-principles thinking, fostering tight feedback loops and continuous experimentation.The OpportunityThe Network squad at Relay is responsible for developing the forecasting engine that underpins all operational decisions within the company. Demand forecasting informs shift scheduling in sortation, while expansion models identify opportunities for network growth. Our parcel intelligence is essential for optimizing route planning and vehicle loading. When our squad enhances a model, its effects resonate across multiple teams, including Finance, ultimately impacting Relay's cost per parcel.We are expanding the squad from four to ten members, including Data Scientists, Analysts, and a Software Engineer, all contributing to a system that encompasses demand forecasting, expansion modeling, parcel dimensions, sortation predictions, and demand management. This system interacts with Sortation, Middle Mile, Last Mile, Routing, and Commercial operations, as well as Finance, who utilize operational forecasts to create long-term financial projections. It also benefits from the insights of four embedded analysts within other teams across the company.As the Programme Manager for the Network squad, your role will be to coordinate the delivery of this comprehensive system. You will transform the squad's roadmap into a structured program, monitoring commitments, managing inter-squad dependencies, removing obstacles, and keeping all stakeholders updated. The specifics of the program will evolve as you familiarize yourself with the squad and its collaborating teams.

Relay is revolutionizing the logistics landscape in the digital age. Proudly supported by Europe's largest logistics Series A funding of $35M, spearheaded by innovative investors like Plural, who are involved in pioneering fields such as fusion energy and space exploration, Relay is experiencing rapid growth, outpacing 99.98% of all venture-backed startups. We are committed to creating a team filled with extraordinary talent, the likes of which the logistics industry has never seen.Our Mission is to eliminate friction in commerce. In the current landscape, soaring delivery costs serve as an unrecognized barrier for e-commerce, influencing what products are available online and who can engage in the market. Our vision is a world where goods flow freely among individuals, ensuring a seamless and inclusive online shopping experience for everyone.About Our Team• A diverse group of approximately 110 members, with over 50% specializing in engineering, product, and data roles.• Home to 45+ advanced degrees in fields such as computer science, mathematics, and operations research.• We analyze and predict thousands of data points for every parcel we manage.• Our culture thrives on first-principles thinking, rapid feedback loops, and a spirit of relentless innovation.Technology Stack HighlightsCloud-native infrastructure on GCP, utilizing BigQuery and Cloud Run extensively.Heavy reliance on machine learning modeling and LLM inference - this is a core part of our operations.Programming languages include Python, Rust, and TypeScript - we prioritize simplicity and choosing the right tools.Development of cross-platform Flutter applications, with a strong focus on user experience.Integration of emerging technologies, including robotics and IoT in our operations.The OpportunityAlthough we are not currently hiring for Data Science roles, we recognize that establishing a top-tier delivery system will necessitate outstanding data talent. By applying here, you will become part of our Data Science Talent Pool, and we will reach out when suitable positions become available.This is an excellent opportunity to express your interest early and maintain a connection with us as we expand.Who Thrives in This Role?A robust background in statistical modeling, machine learning, operational research, and experimentation.Curiosity and a drive for continuous learning and improvement.

Relay is revolutionizing the logistics landscape for the digital age. With the backing of Europe’s largest logistics Series A funding round ($35M) from visionary investors like Plural, whose interests extend from fusion energy to space innovation, Relay is achieving rapid growth that outpaces 99.98% of venture-backed startups. We are on a mission to build an exceptionally talented team in the logistics sector.Our Mission at Relay is to eliminate barriers to commerce. High delivery costs currently act as an unseen burden on e-commerce, influencing what products can be sold online and who can participate in this marketplace. We aspire to create an environment where goods move freely, connecting more people and enhancing the online shopping experience.About Our Team• Comprising approximately 110 talented individuals, with over 50% in engineering, product, and data roles.• Our team boasts 45+ advanced degrees in fields such as computer science, mathematics, and operations research.• We manage thousands of data points meticulously captured, analyzed, and predicted for each parcel we handle.• Our culture thrives on first-principles thinking, rapid feedback loops, and continuous experimentation.Job OpportunityWe are actively seeking an Operations Account Manager dedicated to enhancing and maintaining operational relationships with our international clients, particularly those in China, across various e-commerce platforms, third-party logistics (3PLs), and brokers. As a key member of the Commercial team, you will collaborate closely with our Strategic Account Managers to ensure that our high-volume accounts, which handle millions of parcels within the UK, operate seamlessly. You will be tasked with resolving issues efficiently and ensuring that our clients receive unwavering support. While the Strategic Account Manager focuses on growth and long-term strategies, you will serve as the operational backbone of the account—bridging clients to Relay’s internal teams, ensuring timely execution, and preventing any details from being overlooked. In the dynamic world of logistics, where challenges are commonplace, you will be the individual who upholds trust, drives momentum, and keeps operations on track.Ideal Candidate ProfileYou take pride in being reliable, composed, and exceptionally effective in complex operational settings.You prefer to be engaged with the details rather than managing from afar—grasping the on-ground situation, swiftly untangling issues, and optimizing the underlying systems.You excel in navigating the demands of clients while coordinating with busy internal teams, and you know how to maintain credibility and trust.

Relay is revolutionizing the logistics landscape for the digital age. With a landmark logistics Series A funding of $35 million from leading deep-tech investors Plural, whose portfolio includes advancements in fusion energy and space exploration, Relay is outpacing 99.98% of venture-backed startups in terms of growth. We are on a mission to build an exceptionally talented team, the most skilled in the logistics sector.Our Mission is to eliminate friction in commerce. High delivery costs currently impose an invisible tax on e-commerce, shaping what can be marketed online and restricting participation. We envision a future where goods move freely among individuals, creating a seamless and inclusive online shopping experience.THE TEAM• A close-knit group of approximately 110 individuals, with over 50% specializing in engineering, product development, and data analysis.• More than 45 advanced degrees in disciplines such as computer science, mathematics, and operations research.• We analyze and predict thousands of data points for every parcel we manage.• A culture that thrives on first principles thinking, fast feedback cycles, and continuous experimentation.About the RoleAs we expand our network of over 600 pitstop partners across the UK, each partner requires careful onboarding, consistent performance monitoring, coordination with our Middle Mile operations, and support during challenges. Currently, much of this knowledge is held informally, relying on manual processes and ad-hoc solutions that do not scale.This position aims to transform these processes. You will oversee the systems aspect of our Pitstop operations: determining optimal procedures, designing scalable infrastructures, and collaborating with product and engineering teams to implement solutions. Your role will not merely involve problem analysis but also executing lasting fixes that can handle tenfold growth.We seek a candidate skilled in systems thinking, capable of clear communication, and proficient in driving projects to completion. Experience in a dynamic operations or strategy role is essential, as is the ability to engage effectively with engineers.

Join Relay, a pioneering force in the logistics landscape, as we redefine how goods are transported in the digital age. With a remarkable $35 million Series A funding—an unprecedented feat in European logistics—our growth trajectory surpasses that of 99.98% of venture-backed startups. We are on a mission to build the most skilled team in the logistics sector.Our Mission is to eliminate friction in commerce. High delivery costs often act as a hidden barrier to e-commerce, influencing what can be sold online and who can engage. We envision a future where goods flow freely among individuals, enhancing the online shopping experience for all.About Our Team• Comprising approximately 110 talented professionals, with over half specializing in engineering, product, and data• Home to 45+ advanced degrees across various disciplines including computer science, mathematics, and operations research• We process thousands of data points for each parcel, enabling precise calculations and predictions• Our culture thrives on first-principles thinking, rigorous feedback mechanisms, and a spirit of experimentation.About the RoleAs a Data Analyst within the Network team, you will play a critical role in assessing the performance of predictive models related to parcel demand, collection forecasts, parcel dimensions, shift planning, and demand management. This position emphasizes analytical oversight rather than model development: ensuring accuracy, identifying biases, and troubleshooting discrepancies in forecasts. Investigation into root causes, quantifying impacts, and collaborating with Data Scientists to implement solutions will be core to your responsibilities.Your role will also involve creating robust dashboards that provide visibility into model performance for both the team and dependent departments. A comprehensive understanding of these models—including their strengths and weaknesses—will enable proactive adjustments and ensure smooth operations.

Join Relay and be part of a groundbreaking team that is transforming how goods are transported in today’s online marketplace. With an impressive backing of $35 million in Europe’s largest logistics Series A funding from innovative investors like Plural, Relay is accelerating its growth, outpacing 99.98% of venture-backed startups. We are on a mission to build the most talented team in the logistics industry.Our Mission is to eliminate barriers to commerce. We recognize that high delivery costs act as a hidden burden on e-commerce, shaping market dynamics and restricting participation. Our vision is to create a world where goods flow freely among individuals, ensuring a seamless and accessible online shopping experience for everyone.About Our TeamComprising approximately 110 professionals, with over 50% involved in engineering, product, and data.Home to 45+ advanced degrees in fields like computer science, mathematics, and operations research.We analyze thousands of data points for every parcel we manage.Foster an intellectually stimulating culture emphasizing first-principles thinking, rapid feedback loops, and continuous experimentation.The OpportunityWe are seeking a proactive and dynamic Workplace Experience and Culture Manager to join our People Team on a 12-month fixed-term contract. This pivotal role will enhance our office operations, cultivate our workplace culture, and ensure exemplary experiences for both candidates and employees. Responsibilities will span across office management, engagement initiatives, talent acquisition coordination, and people operations.Reporting to the Head of Legal and closely collaborating with the People Operations Manager and hiring managers, this role is perfect for someone who thrives in a fast-paced, high-growth environment and relishes variety, ownership, and problem-solving.As the Workplace Experience & Culture Manager at Relay, you will:Oversee daily office operations including vendor management, supply inventory, seating arrangements, maintenance issues, and visitor experiences.Ensure a safe, compliant, and organized workplace, coordinating health & safety standards, office policies, and collaboration with facilities, IT, and cleaning services.Play a critical role in nurturing an inclusive and engaging culture, particularly enhancing the in-office experience through social events and collaborative activities.

Relay is revolutionizing the logistics landscape in the digital age. With the backing of Europe's largest logistics Series A funding round ($35M), led by pioneering deep-tech investors Plural, Relay is outpacing 99.98% of venture-backed startups. We are assembling an exceptionally skilled team that is set to redefine the logistics industry.Our Mission is to eliminate barriers to commerce. The high cost of delivery acts as a hidden tax on e-commerce, influencing what products can be sold online and who can partake in the market. We envision a future where goods flow more freely among a wider audience, ensuring a seamless online shopping experience accessible to everyone.THE TEAM• A dynamic team of ~110 people, over 50% of whom are specialists in engineering, product, and data• A strong academic foundation with 45+ advanced degrees in fields such as computer science, mathematics, and operations research• Extensive data analytics with thousands of data points captured, calculated, analyzed, and predicted for each parcel in our system• A vibrant culture characterized by first-principles thinking, rapid feedback loops, and a commitment to experimentation.The OpportunityRelay is developing the UK's most sophisticated delivery network. Each parcel that passes through our system enhances network intelligence, and we maintain high standards on key performance metrics: on-time attempts, on-time delivery, did-not-receive rates, and lost-in-transit statistics. Our clients expect the same commitment to excellence. Each metric reflects an extensive operational chain involving collection, sortation, middle-mile, and last-mile delivery. When performance dips, the solution often spans multiple teams within the network.As the Client Network Performance Programme Manager, you will spearhead initiatives to enhance network performance for Relay’s key accounts. You will identify critical operational issues, collaborate with diverse teams to uncover root causes, develop structured improvement plans, and drive execution. Accountability for improvement roadmaps rests with you, alongside tracking progress and communicating our achievements to clients to demonstrate consistent, measurable enhancements.This role serves as a vital connector among Relay's elite operational teams, account managers, and data capabilities, ensuring that both problem solvers and client communicators have the necessary resources to succeed.

Relay is revolutionizing the logistics landscape. With the backing of Europe’s largest logistics Series A funding of $35M, spearheaded by innovative deep-tech investors Plural, Relay is outpacing 99.98% of venture-backed startups. We are curating a highly skilled team that is setting new benchmarks in the logistics industry.Our Mission at Relay is to eliminate friction in commerce. We recognize that exorbitant delivery costs serve as a hidden barrier to e-commerce, limiting market participation and product offerings online. Our vision is to create a world where goods can traverse boundaries with ease, enhancing accessibility and convenience for all consumers.About Our Team• A dynamic group of approximately 110 professionals, with over 50% specializing in engineering, product development, and data science.• Our team boasts 45+ advanced degrees in disciplines including computer science, mathematics, and operations research.• We manage thousands of data points for each parcel we handle, harnessing analytics for informed decision-making.• Our culture thrives on first-principles thinking, rapid feedback cycles, and a commitment to continuous experimentation.Role OverviewAs a Senior Data Scientist within the Network squad, you will play a pivotal role in enhancing our forecasting engine, which is essential for operational efficiency. Your contributions will directly influence critical decisions across multiple teams at Relay. You will collaborate with fellow Data Scientists and Analysts, leveraging diverse expertise to tackle challenges in demand forecasting, expansion modeling, parcel intelligence, and sortation predictions. Your specific domain focus will align with your strengths and the squad's priorities.Your responsibilities may include developing models that guide Relay's expansion strategies, determining optimal new locations, forecasting parcel dimensions for effective routing and logistics, and refining our operational models to ensure cost efficiency across the network.

Relay seeks an Associate Chief of Staff to join the London office and play a central role in both strategic planning and day-to-day operations. This position works closely with senior leaders, partnering on projects that drive the company’s progress. The Associate Chief of Staff connects departments, improves processes, and helps keep teams moving in the same direction. Key responsibilities Work alongside senior leadership to advance company initiatives and priorities Assist with operational planning and ensure major projects stay on track Find opportunities to streamline workflows and strengthen coordination between teams Maintain clear communication with stakeholders across the organization Requirements Strong skills in strategic thinking and organization Excellent written and verbal communication abilities Comfort working on-site at the London office Ability to stay organized and adapt as priorities change