About the job
Join a prestigious global technology firm as an Intelligence Analyst, where you will play a critical role in providing first-line support for employee travel and events. You will engage in real-time monitoring, assist travelers, perform horizon scanning, and offer technical intelligence support. This position is pivotal in ensuring effective triage, escalation, and communication during evolving situations.
As part of a dedicated global team, you will provide 24/7 coverage for our clients, which may require working on weekends and holidays based on the schedule established by the team.
Key Responsibilities:
- Monitor travel-related developments affecting employees, including executives.
- Deliver first-line assistance to travelers and facilitate issue resolution.
- Coordinate secure transportation and vetted third-party vendors.
- Support pre-trip advisories, briefings, and connect with travelers.
- Assist with travel-related incidents and provide support for distressed travelers.
- Review upcoming events and prepare situational summaries, including geofencing, tactical intelligence, and weather assessments.
- Conduct targeted monitoring during event periods and escalate any concerns.
- Establish and manage mass-notification groups for events.
- Monitor real-time alerts, evaluate their relevance, and escalate according to established workflows.
- Draft concise alerts, situation updates, and rapid assessments.
- Provide on-demand support to internal intelligence teams.

