company

Integration Support Engineer

weekday-1Bengaluru, Karnataka, India
On-site Full-time ₹700K/yr - ₹1M/yr

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Key Responsibilities:Lead the technical onboarding process for customers, setting up, validating, and ensuring readiness of integrations for go-live. Support API integrations by testing endpoints, validating workflows, and troubleshooting issues with tools like Postman. Coordinate with external systems (ERPs, marketplaces, third-party platforms) to enable seamless data flow. Provide hands-on production and hypercare support to resolve integration issues and minimize disruptions post-go-live. Act as the main point of contact for integration-related queries, escalations, and incident resolutions. Monitor and maintain integration performance, ensuring long-term reliability, stability, and scalability. Conduct training sessions for customer teams on system integrations, APIs, and operational workflows. Create and maintain detailed technical documentation for onboarding processes, integration flows, and support guidelines. Identify opportunities to automate repetitive tasks across onboarding, testing, and support to enhance efficiency. Collaborate with cross-functional teams to improve integration frameworks and overall customer experience. What Makes You a Great Fit:1–3 years of experience in integration support, API testing, or similar technical roles. Strong understanding of REST APIs and practical experience with API testing tools like Postman. Proficiency in SQL for data validation, debugging, and analysis. Basic knowledge of Java or J2EE and familiarity with system integration concepts. Experience in testing, troubleshooting, and validating integration workflows. Strong analytical and problem-solving skills with a detail-oriented approach. Excellent communication skills for collaboration with both technical and non-technical stakeholders.

About the job

Join our team as an Integration Support Engineer for one of Weekday's esteemed clients!

Salary Range: ₹700,000 - ₹1,000,000 (INR 7-10 LPA)

Are you ready to take on a pivotal role in driving customer success on a retail SaaS platform? As an Integration Support Engineer, you will ensure a smooth onboarding experience and long-term success for our clients by integrating their systems and supporting API-based workflows while maintaining stability across production environments. You will collaborate with client teams, third-party partners, and internal engineering functions to deliver seamless integrations and reliable post-go-live support. This role offers valuable exposure to large-scale retail and e-commerce ecosystems, blending technical expertise with problem-solving skills and effective stakeholder coordination.

About weekday-1

weekday-1 is a leading provider in the retail SaaS space, dedicated to delivering innovative solutions that drive customer success in the e-commerce landscape.

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