Insurance Support Officer

Join Mercier Consultancy as a Dutch Front Office Technical Support Specialist in Sofia, Bulgaria, embracing a hybrid work model! This exciting role positions you as a crucial liaison for our Dutch-speaking clients, delivering exceptional technical support related to our innovative products and services.Your primary responsibilities will involve direct interaction with clients, aiding them in troubleshooting technical challenges to ensure a seamless user experience. Your technical acumen will not only help to enhance client satisfaction but also play a pivotal role in refining our services.Key ResponsibilitiesDeliver technical support to Dutch-speaking clients via phone, email, and chat.Effectively troubleshoot and resolve hardware and software issues.Document technical issues and solutions within our support system.Guide clients on best practices and optimal use of our products.Collaborate with technical teams to escalate and address complex issues.Participate in ongoing training to enhance product knowledge and technical skills.Gather and analyze client feedback to provide insights for service enhancement.

At Mercier Consultancy, we are thrilled to announce a career opportunity for a Flemish Front Office Technical Support Specialist based in Sofia, Bulgaria. This role offers a hybrid working model, allowing you the flexibility to work both remotely and on-site. As the main point of contact for our Flemish-speaking clients, you will play a vital role in delivering top-notch technical support and assistance for our diverse range of products and services.In this position, you will directly interact with clients to help troubleshoot and resolve a variety of technical issues. Your fluency in Flemish will be essential for ensuring client satisfaction and fostering strong relationships.Key Responsibilities Provide technical assistance to Flemish-speaking clients via phone, email, and chat Troubleshoot and resolve hardware and software-related technical problems Document client interactions and solutions accurately in our support system Advise clients on best practices and optimal usage of our products Collaborate with technical teams to escalate complex issues when necessary Engage in ongoing training to continuously enhance your technical expertise and support capabilities Collect client feedback and insights to help improve our service offerings

Join Mercier Consultancy MD as a Dutch/Flemish Speaking Technical Online Support Specialist in the vibrant city of Sofia, Bulgaria. This role is perfect for those looking to relocate and experience a dynamic culture while providing excellent support to our valued clients. Your main responsibility will be assisting Dutch and Flemish-speaking customers by delivering technical solutions and ensuring their overall satisfaction with our services.Key ResponsibilitiesDeliver exceptional technical support to Dutch and Flemish-speaking customers through online platforms.Promptly diagnose and troubleshoot a range of technical issues.Effectively communicate with clients to guide them through technical challenges and provide suitable solutions.Maintain detailed records of customer interactions and ensure accurate support documentation.Collaborate closely with product and development teams to escalate unresolved issues.Continuously enhance your knowledge of our products, services, and industry standards to improve customer satisfaction.

Join Mercier Consultancy as a Dutch Inbound Sales Specialist in Sofia, Bulgaria, where we offer a hybrid working model that combines the flexibility of remote work with the collaborative benefits of in-office interactions. In this pivotal role, you will engage with Dutch-speaking clients, responding to their inquiries while showcasing our innovative products and services.Your mission is to transform inquiries into successful sales by understanding customer needs, providing insightful answers, and guiding clients seamlessly through their purchasing journey. Your fluency in Dutch will help you forge genuine connections with clients, ensuring they receive personalized support that directly contributes to our company’s growth.Key ResponsibilitiesHandle incoming sales inquiries from Dutch-speaking clients via various communication channels including phone, email, and chat.Assess customer needs and suggest appropriate products or services that meet their requirements.Effectively convert leads into sales through skilled communication and negotiation techniques.Document all client interactions and maintain precise records in our CRM system.Work closely with marketing and product teams to stay informed about the latest offerings and promotions.Follow up with leads to ensure satisfaction and foster repeat business.Analyze sales data to provide insights for refining sales strategies.

Join Mercier Consultancy as a Dutch-Speaking iRobot Support Specialist in the vibrant city of Sofia, Bulgaria. This exciting role comes with a fully covered relocation package, providing you with a unique opportunity to grow your career in an international setting.In your capacity as a Dutch-Speaking iRobot Support Specialist, you will deliver exceptional technical and customer support to our Dutch-speaking clientele utilizing iRobot products. You will take charge of troubleshooting technical problems, resolving issues, and ensuring a seamless customer experience through efficient and effective communication.Key ResponsibilitiesDeliver outstanding support to Dutch-speaking iRobot customers through phone, email, and chat channels.Diagnose and resolve hardware and software challenges associated with iRobot products.Advise customers on optimal product usage and maintenance techniques.Accurately record support interactions within the CRM system.Work collaboratively with technical teams to escalate and resolve intricate issues.Enhance support documentation and resources to improve customer interactions.Maintain high customer satisfaction levels and foster positive relationships with clients.

Join a dynamic team as a Dutch Customer Support Specialist with crossbordertalents, a leading force in the Business Process Outsourcing (BPO) sector in Bulgaria. With a workforce of over 3,500, our client is not only the largest employer in Bulgaria but also a globally recognized leader in the industry. They pride themselves on a vibrant company culture that places employees at the forefront, offering exceptional professional development opportunities in a high-energy, innovative atmosphere along with fantastic company benefits. As a key member of the customer support team, you will: Assist users with their inquiries and issues through tickets and calls. Offer tailored solutions to everyday device-related questions. Identify and report trending issues and bugs based on user feedback to your supervisory team. Collaborate with a passionate team of internationally diverse colleagues.

Join SumUp, a global FinTech leader committed to empowering small businesses worldwide by simplifying their payment processes and fostering their success. Our mission is to establish the first ever universal card acceptance brand, and we are proud to support small businesses across over 31 countries. If you are eager to be part of an innovative team that prioritizes business partnerships and creativity, this role is perfect for you.As an Onboarding Specialist, you will assist in the verification process for our clients, primarily small to medium-sized European businesses. Your work will play a crucial role in ensuring that SumUp adheres to the highest compliance standards and meets all relevant AML regulations.In this position, you will exclusively support clients via non-voice communication (no phone calls) during flexible daytime hours.

Join Mercier Consultancy as a Dutch Language Player Support Specialist in our vibrant gaming department located in Sofia, Bulgaria! In this dynamic role, you will be the key support representative for our Dutch-speaking gaming community, dedicated to delivering top-notch assistance and guidance to players.Your responsibilities will encompass managing player inquiries, troubleshooting game-related challenges, and fostering a welcoming atmosphere for our community. We seek passionate gaming enthusiasts with outstanding communication skills who can actively engage with our players.Key ResponsibilitiesDeliver exceptional support to Dutch-speaking players via email, chat, and social media channels.Resolve technical issues, gameplay questions, and account-related inquiries.Document player interactions accurately within our support system.Work collaboratively with other teams to address complex player issues.Gather and relay player feedback to improve services.Encourage a positive gaming environment through effective player engagement.Stay informed on the latest gaming trends and updates.

Mercier Consultancy is hiring a Dutch-Speaking Customer Service Representative for its Client's Consumer Services Department. This hybrid role is primarily based in Sofia, Bulgaria, though the job post appears in The Hague, South Holland, Netherlands. The position suits those fluent in Dutch who want to help customers and build positive experiences. What You Will Do Handle customer questions and requests in Dutch by phone, email, and chat. Support customers with topics like billing, account management, and product details. Resolve complaints and troubleshoot issues with professionalism. Document all customer interactions and transactions accurately in the CRM system. Work closely with internal teams to address and resolve customer concerns quickly. Keep current on company products, policies, and industry updates to provide informed support. What We Look For Fluency in Dutch. Strong communication skills across phone, email, and chat. Attention to detail when recording customer interactions. Ability to collaborate with colleagues and maintain a high standard of service.

Join Mercier Consultancy in an exciting role as a Dutch Speaking Customer Support Specialist for our client's Household Appliances Company, located in Greece. This key position involves delivering exceptional support to our Dutch-speaking clientele, addressing queries related to a diverse range of household appliances.Your proficiency in Dutch will be essential as you assist customers with product details, order processing, and troubleshooting. Your dedication to providing top-notch customer service will significantly contribute to customer satisfaction and loyalty in this dynamic and expanding sector.Responsibilities Deliver exceptional customer service in Dutch via phone, email, and chat concerning household appliances. Assist customers with inquiries about products, availability, and order status. Effectively and professionally resolve customer complaints and technical problems. Accurately document all customer interactions in our CRM system. Collaborate with internal teams to ensure prompt order fulfillment and issue resolution. Collect customer feedback to guide improvements in our products and services. Stay updated on new products and trends within the household appliances industry.

Join Mercier Consultancy as a Dutch Speaking Customer Support Specialist for our esteemed Client's Digital Marketing Platform. In this vital position, you will be the first point of contact for our Dutch-speaking clientele, delivering outstanding support and guidance on our cutting-edge digital marketing solutions.Your proficiency in Dutch is crucial as you navigate clients through the platform's features, address their inquiries, and assist in troubleshooting issues. With your exceptional customer service skills, you will cultivate meaningful relationships and enhance the overall user experience on our platform.Key Responsibilities Provide exceptional customer service in Dutch via multiple channels, including phone, email, and chat. Assist clients with questions about platform functionalities, issue resolution, and account management. Offer technical support and guide users in effectively utilizing our digital marketing tools. Accurately document customer interactions in our CRM system. Work collaboratively with internal teams to ensure swift resolution of client issues. Collect and communicate customer feedback to drive continuous improvement. Stay informed about the latest trends in digital marketing and updates on our platform.

Join our dynamic team at Mercier Consultancy as a Polish-Speaking Back Office Gaming Support Specialist in Sofia, Bulgaria! We are thrilled to offer a fully funded relocation package for the right candidate. In this exciting role, you will play a vital part in supporting Polish-speaking players, ensuring seamless gaming operations and exceptional service delivery.Your responsibilities will include analyzing player data, collaborating with front office teams, and resolving complex cases while adhering to gaming policies, all aimed at providing a trustworthy gaming environment.Key ResponsibilitiesDeliver back office support and technical assistance to Polish-speaking players on our gaming platform.Evaluate player accounts, pinpointing any issues or inconsistencies, and escalate as needed.Collaborate closely with front office teams and development professionals to resolve challenging player inquiries.Ensure compliance with gaming regulations and document your findings accurately.Process player account updates and transactions accurately and promptly.Maintain comprehensive documentation of cases and internal processes in line with company policies.Proactively contribute to enhancing gaming support processes to boost player satisfaction.

Join our dedicated team at GoDaddy, where we empower our customers to turn their ideas into reality. As a Technical Support Specialist I, you will be at the forefront of providing exceptional support to our customers, assisting them with technical inquiries and ensuring a smooth experience with our services. Your role will involve troubleshooting issues, providing solutions, and enhancing customer satisfaction through effective communication and technical knowledge.

Role Overview Playtech is hiring a Technical Delivery Specialist to join the Customer Support team in Sofia. This position focuses on providing technical support and helping clients resolve issues efficiently. Building strong client relationships and clear communication are central to the role. What You Will Do Deliver technical support to clients, addressing their questions and technical concerns Work closely with customers to ensure their satisfaction Communicate solutions and updates clearly and professionally Troubleshoot and resolve technical problems as they arise Who We’re Looking For Interest in technology and customer service Strong communication and problem-solving skills Enthusiasm for helping others and working within a team This role is based in Sofia and offers the chance to support Playtech’s clients directly as part of a collaborative team.

Join Mercier Consultancy, a leader in the gaming support industry, as a German-Speaking Back Office Gaming Support Specialist in Sofia, Bulgaria! We are thrilled to offer a fully paid relocation package for the right candidate. In this vital role, you will provide indispensable back office support to enhance gaming operations, specifically catering to our German-speaking players and ensuring the utmost quality in support services.Your responsibilities will include analyzing player information, supporting front office operations, investigating complex player issues, and maintaining compliance with internal policies to ensure a seamless gaming experience.Key Responsibilities Provide back office support and technical assistance tailored to German-speaking players. Analyze player accounts to identify potential irregularities or concerns. Work collaboratively with front office teams and developers to resolve complex cases. Monitor compliance with gaming policies and report on adherence status. Ensure timely and accurate updates to player accounts and transactions. Maintain detailed documentation of cases, processes, and communications in accordance with company standards. Contribute to the enhancement of gaming support procedures to improve player experience.

Join Atlean World, a pioneering HR SaaS consultancy dedicated to fostering multicultural workplaces that reflect the modern world. We excel in multilingual markets, ensuring that candidates enjoy a seamless recruitment experience.Your Next Career Adventure Awaits!Experience a vibrant work culture in Sofia as a Dutch Digital Content Specialist. Why This Role is Perfect for Your Growth:Immerse yourself in Sofia's rich multicultural landscapeRepresent a leading global brand known for its Short-Form Video Platform and Viral Content HubAccelerate your career with unique development opportunities Your Daily Responsibilities:Engage in comprehensive training for an innovative social media platform that empowers users to create and share captivating short videos on trending topics.Become a:Problem-Solving ChampionProduct Insight Detective Requirements for Success:Fluent in Dutch with a B2 proficiency in EnglishTechnologically adept and eager to learn about cutting-edge toolsStrong critical thinking skillsAbility to make swift, informed decisionsEligibility to work in Bulgaria Benefits:Comprehensive Relocation Package:Airport pickupFlight ticketsAccommodation for up to 21 days in a hotel/apartmentMonthly housing allowance of 300 BGN, in addition to salaryTransform this opportunity into your career without limits!

Become a vital part of our vibrant team dedicated to delivering exceptional technical support to our corporate clients and end users via chat. In this role, you will efficiently resolve inquiries while adhering to our high standards of service, ensuring customer satisfaction is always at the forefront of your efforts.Your key responsibilities include:Responding promptly and professionally to customer queries through chat.Identifying and troubleshooting technical issues effectively.Guiding users with clear, step-by-step solutions.Escalating unresolved issues to the appropriate teams as needed.Keeping accurate records of customer interactions.Striving for excellence in customer satisfaction.

At SumUp, our mission is to empower small businesses across the globe by simplifying their operations and enabling their success. As a pioneering FinTech company, we are committed to establishing the first global card acceptance brand, and we are already supporting small businesses in over 31 countries worldwide.If you are eager to join a global team dedicated to business partnership and innovation, this could be the ideal opportunity for you.Become a part of our vibrant international Customer Support team, focusing on Risk & Fraud prevention. Our team spans across four continents, working collaboratively to ensure the safety and success of our clients.

Join Mercier Consultancy Group as a Polish Back Office Gaming Support Specialist and enjoy an exciting opportunity to relocate to Sofia, Bulgaria, with all relocation expenses fully covered. As an integral member of our back office team, you will play a vital role in supporting our gaming operations by effectively managing customer inquiries and ensuring seamless operational workflows.Key ResponsibilitiesProvide exceptional back office support to Polish-speaking customers through email and various communication channels.Address customer queries related to gaming accounts, payments, and technical issues promptly and efficiently.Collaborate closely with operational and technical teams to ensure swift resolution of customer issues.Maintain thorough and accurate documentation of customer interactions and internal procedures.Contribute to identifying process improvements aimed at enhancing customer experience and operational efficiency.Stay informed on the latest gaming industry developments and internal policies to deliver knowledgeable support.