Infrastructure Support Analyst - 24/7 Operations

Join NCS Pte Ltd as a Service Delivery Executive specializing in Infrastructure Support. In this dynamic role, you will be responsible for overseeing service delivery and ensuring that our infrastructure solutions meet the highest standards of reliability and performance. You will collaborate with cross-functional teams to enhance our service offerings and drive operational excellence.

Join Us in Transforming Lives Together!At Pathlight School, we pride ourselves on being Singapore's first school dedicated to autism, seamlessly integrating a comprehensive academic curriculum with essential life skills. As the largest special education institution in Singapore, we are expanding our horizons and invite dedicated candidates to apply for the position of IT Support Engineer.The Information Technology (IT) Team is committed to creating a robust and supportive technological framework that empowers our users while adhering to principles of accountability, security, and privacy. Our technology serves as the driving force of the organization, propelling it forward while ensuring safety and reliability.Your Role and Contributions:We seek a dynamic and enthusiastic IT Specialist to help us realize our vision of nurturing a next-generation learning community of empowered technology leaders and learners. This position is crucial in maintaining a strong and secure network infrastructure that supports all necessary IT services for the organization while ensuring a safe IT environment without compromises. Additionally, you will manage the entire IT procurement lifecycle, ensuring the school maximizes its technology investments.Your Key Responsibilities:1. Infrastructure Management & ProcurementOversee and maintain the school-wide IT infrastructure, systems, and services across all locations.Ensure daily operational readiness of both physical and virtual network services.Assist in IT planning, design, implementation, and monitoring for all campuses and partner schools.Lead the renewal of hardware and service support to ensure uninterrupted service delivery.Assess and procure IT hardware, software, and cloud services.2. Support – Services (Offsite & Onsite)Administer and provide support for core systems, including:User authentication and security (Microsoft Entra ID, SSO)Communication platforms (Email, MS Teams, Zoom, web applications)Data protection and recovery (SharePoint, backups, disaster recovery)School-wide systems (wireless networks, printers, facilities, and inventory systems)Specialized applications (Dynamics Business Central and other school systems)Collaborate with fellow IT Specialists on system enhancements and project initiatives.3. IT & AV Support (with IT Team)Deliver advanced support for IT and AV requirements across events, classrooms, and daily operations.Facilitate multimedia setups, including video recording, production, and live streaming.Troubleshoot and maintain classroom technology to ensure smooth functioning.

Join our dynamic team at ncs3 as an Operations Support Executive in the Service Desk department. In this role, you will be pivotal in ensuring seamless operation support for our clients, addressing their inquiries, and resolving technical issues promptly. You will work closely with various teams to enhance service quality and improve customer satisfaction.

Are you eager to make a significant contribution by ensuring the uninterrupted operation of cutting-edge systems that underpin our national infrastructure? Become a vital member of our distinguished IT infrastructure support team as an IT Support Engineer, where you'll play a key role in maintaining the operational uptime of crucial biometric devices at pivotal locations. You will join a dynamic team committed to keeping essential systems functioning smoothly around the clock. Key Responsibilities: System Implementation & Configuration: Aid in the installation and configuration of PCs, workstations, operating systems, applications, and peripheral devices to support project teams effectively. Critical On-Site IT Support: Deliver first-tier on-site IT support on a rotating 24/7 schedule, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring the operational uptime of essential systems. Troubleshooting & Escalation: Identify and resolve issues promptly, providing timely updates to the Project Manager regarding significant escalations. Proactive System Monitoring: Conduct daily health checks and inventory assessments to avert downtime and guarantee that all systems and devices are fully operational. Technical Support Expertise: Leverage your practical experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment. Why Join Our Team? Acquire hands-on experience managing advanced biometric devices that are critical to national security. Enhance your troubleshooting skills while ensuring uptime in time-sensitive, mission-critical environments. Gain insights into navigating SLAs and KPIs, essential for delivering top-tier service. Advance into leadership roles, overseeing a team dedicated to providing IT support services in critical environments. Shift Allowance: Enjoy shift allowances for working on a rotating schedule. Transport Allowance: Receive a transport allowance to assist with your commuting needs. Standby Allowance: Compensation for standby duties. Public Holiday Pay: Additional pay for working on public holidays. If you are motivated by the challenge of maintaining essential systems that keep the nation running, and wish to grow your career in IT support, this is the perfect opportunity for you!

Role Overview NCS3 is hiring an Operations Support Executive based in Singapore, with a focus on End User Computing (EUC) and Service Desk operations. This position plays a key part in delivering reliable IT support and smooth service experiences for clients. Main Responsibilities Manage incoming service requests and ensure timely resolution. Troubleshoot technical issues related to end user computing and escalate when necessary. Work closely with other departments to improve service desk processes and overall efficiency.

Are you eager to play a pivotal role in the seamless operation of advanced systems that bolster national infrastructure? Join our esteemed IT infrastructure support team as an IT Support Engineer, where you will ensure the operational uptime of essential biometric devices located at key sites. You’ll become a vital member of a dedicated team committed to maintaining critical systems around the clock. Key Responsibilities: System Implementation & Configuration: Assist with the installation and setup of PCs, workstations, operating systems, applications, and associated peripheral devices to support project teams effectively. On-Site IT Support: Deliver first-level on-site IT support on a 24/7 rotational shift basis, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring the operational continuity of critical systems. Troubleshooting & Escalation: Investigate and resolve technical issues, providing timely updates to the Project Manager regarding major escalations. Proactive System Monitoring: Conduct daily health checks and inventory assessments to avert downtime and guarantee all systems and devices are functioning optimally. Technical Support Expertise: Leverage your hands-on experience to troubleshoot and maintain PCs, peripherals, and applications in a Windows environment. Why Join Our Team? Gain hands-on experience in managing and maintaining advanced biometric devices critical to national security. Enhance your troubleshooting skills while ensuring uptime in time-sensitive, mission-critical environments. Learn to navigate SLAs and KPIs, essential for delivering top-tier service. Advance into a leadership role, overseeing a team responsible for IT support services in critical settings. Shift Allowance: Enjoy additional compensation for working on a rotating schedule. Transport Allowance: Receive support for commuting expenses. Standby Allowance: Compensated for standby duties. Public Holiday Pay: Earn extra pay for working on public holidays. If you are motivated by the challenge of maintaining essential systems that keep the nation functioning and wish to develop your career in IT support, this is your chance!

Join our prestigious IT infrastructure support team as an IT Support Engineer and contribute to the reliable operation of advanced biometric systems essential for national infrastructure. Your role will ensure that mission-critical devices at key locations are operational around the clock, making a significant impact on national security. Key Responsibilities: System Deployment & Configuration: Support the setup and configuration of computers, workstations, operating systems, software applications, and peripheral devices for project teams. On-Site IT Support: Deliver first-level on-site IT support on a 24/7 rotational shift basis, including public holidays, ensuring the uninterrupted functioning of essential systems. Troubleshooting & Escalation Management: Diagnose and resolve technical issues, providing timely updates to the Project Manager regarding major incidents. Proactive System Monitoring: Conduct daily health checks and maintain inventory assessments to prevent system downtime and guarantee all devices are fully operational. Technical Expertise: Apply your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment. Why Work With Us? Acquire valuable experience managing and maintaining cutting-edge biometric technology vital for national security. Enhance your troubleshooting skills in high-stakes, mission-critical environments. Become adept at navigating SLAs and KPIs essential for achieving exceptional service delivery. Advance into leadership roles, supervising a team delivering IT support in critical settings. Shift Allowance: Enjoy a shift allowance as compensation for working on a rotating schedule. Transport Allowance: Benefit from a transport allowance to facilitate your commute. Standby Allowance: Receive compensation for standby duties. Public Holiday Pay: Earn additional pay when working on public holidays. If you're motivated by the challenge of maintaining essential systems that support national security and wish to advance your career in IT support, we encourage you to apply!

Are you prepared to contribute significantly by ensuring the uninterrupted operation of cutting-edge systems that underpin national infrastructure? Become a part of our distinguished IT infrastructure support team as an IT Support Engineer, and play a vital role in maintaining the operational uptime of critical biometric devices at essential sites. You will collaborate with a dynamic team committed to ensuring vital systems operate smoothly.Key Responsibilities:System Implementation & Configuration: Support the installation and configuration of PCs, workstations, operating systems, applications, and peripheral devices to assist project teams.On-Site IT Support: Deliver first-level on-site IT support, guaranteeing operational uptime of essential systems during business hours (9 am - 6:30 pm, Monday to Friday).Troubleshooting & Escalation: Diagnose and resolve issues, providing timely updates to the Project Manager on significant escalations.Proactive System Monitoring: Conduct daily health checks and inventory assessments to avert downtime and ensure all systems and devices operate at peak efficiency.Technical Support Expertise: Leverage your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment.Benefits of Joining Us:Acquire practical experience managing and maintaining advanced biometric devices crucial to national security.Enhance your troubleshooting skills while ensuring uptime in mission-critical, time-sensitive environments.Learn to navigate SLAs and KPIs, essential for delivering top-notch service.Advance into a leadership role, overseeing a team dedicated to providing IT support services in critical settings.Overtime Compensation: Available if required to work beyond scheduled hours.If you are motivated by the challenge of maintaining essential systems that keep our nation operational and wish to develop your career in IT support, this opportunity is for you!

Are you looking to make a significant impact by ensuring the flawless operation of advanced systems that underpin national infrastructure? Join our distinguished IT infrastructure support team as an IT Support Engineer, contributing to the operational reliability of crucial biometric devices at strategic locations. You will become an integral part of a vibrant team committed to maintaining essential systems continuously, 24/7. Key Responsibilities: System Installation & Configuration: Support the installation and configuration of PCs, workstations, operating systems, applications, and peripheral devices for project teams. On-Site IT Support: Deliver first-line on-site IT support on a 24/7 rotational shift, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring the operational uptime of critical systems. Troubleshooting & Incident Escalation: Investigate and resolve technical issues, providing timely status updates to the Project Manager on any significant escalations. Proactive System Monitoring: Conduct daily health checks and inventory assessments to avert downtime and ensure all systems and devices are functioning optimally. Technical Support Proficiency: Apply your hands-on expertise in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment. Why Join Our Team? Gain valuable experience managing and maintaining sophisticated biometric devices vital to national security. Enhance your troubleshooting abilities while ensuring uptime in time-sensitive, mission-critical settings. Acquire knowledge in navigating SLAs and KPIs, essential for delivering top-tier service. Advance towards a leadership role, overseeing a team dedicated to providing IT support services in critical environments. Shift Allowance: Earn additional compensation for working a rotating schedule. Transport Allowance: Receive a transport allowance to assist with your commuting needs. Standby Allowance: Compensation is provided for standby duties. Public Holiday Pay: Enjoy additional compensation for working on public holidays. If you are motivated by the challenge of maintaining essential systems that uphold the nation’s functionality and wish to grow your career in IT support, this opportunity is for you!

About the Role ncs3 is hiring an Operations Support Executive for the End User Computing (EUC) and Service Desk team in Singapore. This position focuses on delivering reliable IT support to clients, helping maintain smooth business operations and high service standards. Main Responsibilities Troubleshoot technical issues across a range of systems and devices Provide direct user support, addressing IT-related questions and problems Work with other teams to improve service processes and efficiency Who This Role Suits This role fits those who enjoy working with technology and supporting others. It offers opportunities to develop IT and customer service skills within a collaborative team setting.

Join our prestigious IT infrastructure support team as an IT Support Engineer, where you will play a crucial role in ensuring the smooth operation of advanced systems that underpin our national infrastructure. Your contributions will help maintain the operational uptime of essential biometric devices at strategic locations. Be part of a vibrant team dedicated to delivering uninterrupted service, 24/7. Roles & Responsibilities: System Implementation & Configuration: Assist in the deployment and setup of PCs, workstations, operating systems, applications, and peripherals to support project initiatives. Critical On-Site IT Support: Deliver first-level on-site IT assistance on a rotational shift basis, including public holidays (7 am to 3 pm / 3 pm to 11 pm), ensuring that essential systems remain operational. Troubleshooting & Escalation: Diagnose and resolve issues promptly, providing the Project Manager with timely updates on major escalations. Proactive System Monitoring: Conduct daily health checks and inventory assessments to mitigate downtime and ensure all systems and devices are fully functional. Technical Support Expertise: Leverage your practical experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment. Why Join Us? Acquire hands-on experience in managing and maintaining cutting-edge biometric devices critical to national security. Enhance your troubleshooting abilities while ensuring uptime in fast-paced, mission-critical settings. Learn to navigate SLAs and KPIs, which are essential for guaranteeing superior service delivery. Advance into leadership roles overseeing a team responsible for delivering IT support services in crucial environments. Shift Allowance: Enjoy compensation for working on a rotating schedule. Transport Allowance: Receive a transport allowance to assist with commuting costs. Standby Allowance: Be compensated for standby duties. Public Holiday Pay: Earn extra pay for working on public holidays. If you are motivated by the challenge of maintaining essential systems that support the nation and are eager to advance your career in IT support, this opportunity is for you!

Role Overview Squarepoint Capital is seeking a Lead Trading Infrastructure Support Specialist to guide its global Trading Infrastructure Support (TIS) team. This leadership role focuses on keeping essential infrastructure, systems, and application services highly available across APAC, EMEA, and AMER regions. The position can be based in Montreal, London, New York, or Singapore. What You Will Do Manage a 24x5 global support schedule, including participation in a weekend on-call rotation. Set policies, processes, roadmaps, and best practices that align with service-level agreements and support business growth. Work with service teams to build automation, self-service tools, and runbooks. Ensure the team is trained and equipped to remove obstacles and improve efficiency. Identify and resolve workflow and operational inefficiencies before they impact the business. Lead and coordinate technical projects and initiatives across the global support team. Take a hands-on approach to troubleshooting and lead recovery efforts during major outages to reduce business disruption.

Job OverviewThe Director of Service Delivery will serve as the primary contact for all service delivery aspects under this contract, participating actively in all management meetings. In the absence of the Director, a qualified representative with a robust understanding of the services delivered will step in. This role demands the management of a large team exceeding 100 personnel, requiring a strong technical foundation to navigate a complex operational landscape. Project Delivery ResponsibilitiesOversee the entire project lifecycle, from initiation to completion.Evaluate project schedules, quality plans, budgets, and risk management strategies.Address issues related to scope definition and disputes affecting project timelines and costs.Manage the integration of various project components, including hardware, software, testing, business process reviews, application development, and data migration.Ensure project implementation aligns with established schedules, budgets, human resources, and quality standards.Resolve project overruns in collaboration with senior management.Monitor and report on project management progress.Effectively mobilize resources across teams to enhance productivity and minimize wastage. Customer and Vendor ManagementOversee contracts and subcontractor relationships.Engage stakeholders effectively in project decision-making and execution.Develop long-term customer relationships by anticipating and exceeding their expectations.Negotiate change control mechanisms with customers to align schedules and prioritize according to business needs. Business DevelopmentProactively seek opportunities to expand or enhance services for clients, collaborating with Account Managers for development.Participate in pre-sales activities as required. Team LeadershipProvide strategic leadership to the project team, ensuring thorough analysis and evaluation of proposals and enhancements.Communicate business needs and priorities clearly to the project team.Engage in leadership activities, offering performance feedback and developmental coaching.Monitor team performance, foster teamwork, and provide coaching and management to enhance results.

Position Overview: The Trade Flow Support Engineer will join a highly skilled team dedicated to ensuring the seamless operation of Squarepoint Capital's essential services, including Infrastructure as a Service (IaaS), Build & Deploy, Research, and Trading. This role is crucial for delivering Level 1 and Level 2 support across our globally distributed services in the APAC, EMEA, and AMER regions. Monitor and provide L1/L2 support across all services, promptly addressing any outages to maintain high availability. Quickly identify, analyze, and rectify alerts and issues, escalating them when necessary to minimize trade flow disruptions and prevent outages. Engage extensively with the trading community, external vendors, and internal development and infrastructure teams. Oversee automated processes, scheduled jobs, and generate regular reports. Manage user requests, tracking progress through approval, updates, resolution, and closure. Identify and eliminate inefficiencies in repetitive tasks, manual processes, and suboptimal tools/workflows, driving continuous improvements through automation and collaboration.

Are you eager to contribute significantly by ensuring the flawless operation of cutting-edge systems that underpin national infrastructure? Join our distinguished IT infrastructure support team as an IT Support Engineer and play a crucial role in maintaining the operational uptime of vital biometric devices at strategic locations. You'll collaborate with a dynamic group committed to keeping essential systems functioning seamlessly, around the clock. Key Responsibilities: System Installation & Configuration: Aid in the setup and configuration of PCs, workstations, operating systems, applications, and relevant peripheral devices to support diverse project teams. Essential On-Site IT Support: Deliver first-level on-site IT assistance on a 24/7 rotational basis, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring critical systems remain operational. Troubleshooting & Escalation: Diagnose and resolve issues promptly, providing timely updates to the Project Manager regarding significant escalations. Proactive Systems Monitoring: Conduct daily health checks and inventory evaluations to avert downtime and guarantee all systems and devices are functioning optimally. Technical Support Expertise: Leverage your practical experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment.Why Join Our Team?Acquire hands-on experience managing and maintaining advanced biometric devices essential to national security.Enhance your troubleshooting skills while ensuring uptime in high-stakes, mission-critical settings.Learn to navigate SLAs and KPIs, crucial for delivering exceptional service.Advance to a leadership position, overseeing a team dedicated to providing IT support services in critical environments. Shift Allowance: Enjoy additional compensation for working on a rotating schedule. Transport Allowance: Benefit from a transport allowance to facilitate your commuting needs. Standby Allowance: Receive compensation for standby duties. Phone AllowanceIf you're motivated by the challenge of maintaining essential systems that support the nation’s operations and aspire to develop your career in IT support, this is the opportunity for you! Fresh graduates are especially encouraged to apply!

Join our innovative team at NCS as a Service Manager specializing in Network Infrastructure!Role OverviewIn this pivotal role, you will be an integral part of our service delivery team, ensuring that all contracts are meticulously managed while directly engaging with our customers. Your extensive IT experience, particularly in infrastructure and cybersecurity technologies, will be essential. As the primary point of contact for both internal and external stakeholders, you will oversee the financial health of projects and guide them from initiation to successful completion.Key ResponsibilitiesInitiate and execute all assigned projects with thorough handover/takeover processes.Plan and execute all necessary project purchases.Issue project billing and invoices in a timely manner.Establish and prepare maintenance agreements to meet contractual obligations, including preventive maintenance plans and monthly reports.Manage and track all maintenance contracts while providing high-quality support to clients.Deliver regular project progress updates to stakeholders, customers, and the internal management team.Define project scope and manage change control to address scope creep.Discuss project overrun issues, integration challenges, and resource needs with NCS management.Collaborate closely with Operations teams to ensure timely closure of incidents within contractual service level agreements (SLAs).Work with sales and operations teams to identify inventory end-of-life support and discuss suitable alternatives with clients.Ensure readiness of respective vendors and NCS operations team to support new contracts.Communicate effectively and professionally with customers regarding issues encountered.Update monthly project financial forecasts and work to improve project margins to meet financial KPIs.Adhere to best practices and standards throughout the project lifecycle.

Welcome to the forefront of cloud networking and security!Cato Networks is revolutionizing the way enterprise networking and security are delivered by merging them into a single, centralized global service via the cloud. Founded by industry leaders including Shlomo Kramer, who has a rich history with Check Point and Imperva, our innovative technology has paved the way for a new market segment known as SASE, which Gartner predicts will grow to $28.5 billion by 2028.Join us on this exciting journey as we build a state-of-the-art enterprise network and secure cloud platform, positioning ourselves as the global market leader!The Support Delivery Manager (SDM) plays a critical role in fostering customer success by ensuring unparalleled support experiences for up to four strategic accounts. As the primary advocate for our clients, the SDM collaborates with various teams to oversee support operations, align on strategic goals, and guarantee clients derive maximum value from our offerings.By staying abreast of ticket statuses, facilitating solutions, and maintaining proactive communication, the SDM utilizes their technical expertise to troubleshoot issues, identify trends, and guide customers through challenges. They serve as the primary escalation point, conduct regular check-ins, and nurture strong relationships to ensure seamless collaboration.Key Responsibilities:Act as the main point of contact for up to four accounts, cultivating and sustaining robust, long-term relationships with key stakeholders.Conduct regular technical reviews to evaluate support trends, ticket resolution progress, and significant issues, driving continuous improvement and maximizing product value realization.Provide overarching oversight, coordination, and comprehensive supervision of the tickets managed across teams, including ILMM, NOCaaS, MDR, and Support.Monitor open support tickets for assigned accounts, ensuring timely resolutions in accordance with SLAs and tracking trends.Continuously evaluate ticket handling efficiency, response times, and resolution quality, proposing process enhancements to boost support effectiveness.Facilitate communication between Support, Engineering, and Product teams to expedite issue resolution.Serve as the primary escalation point for urgent customer issues, ensuring that resolution efforts are aligned with business impact and urgency.

Join NCS as a Project and Service Manager responsible for overseeing network infrastructure projects. You will lead a team, ensuring the successful delivery of services while meeting client expectations. Your expertise will be crucial in managing resources, timelines, and quality standards.

About the RoleWe are looking for an experienced Senior Program Manager to provide top-notch executive support at OKX. You will play a crucial role in enhancing operational efficiency and driving strategic initiatives, ensuring our executives can focus on high-impact tasks.Key ResponsibilitiesManage and prioritize executive schedules, ensuring optimal time management.Coordinate cross-departmental projects and initiatives, fostering collaboration and alignment.Prepare reports and presentations for senior leadership meetings.Act as a liaison between executives and various stakeholders.Identify areas for process improvement and implement effective solutions.QualificationsBachelor’s degree in Business Administration or a related field.Proven experience in a similar role, preferably within a technology or finance environment.Exceptional organizational and multitasking skills.Strong communication and interpersonal abilities.Ability to work under pressure and meet tight deadlines.