About the job
Join a dynamic and rapidly expanding telecommunications operator renowned for its commitment to innovation and customer service excellence. Our client is on a mission to enhance its operational capabilities and is seeking an experienced Infrastructure Project Manager to lead critical projects.
Role Overview:
As an Infrastructure Project Manager, you will play a crucial role in ensuring the seamless functioning of infrastructure operations. Your key responsibilities will include:
- Conducting health checks and infrastructure monitoring, addressing customer inquiries, investigating incidents, and implementing resolutions while ensuring proper tracking until closure.
- Facilitating smooth transitions between project and operational teams.
- Building and nurturing relationships at all levels of the customer organization, with the ability to escalate issues when necessary.
- Leading meetings and presentations for customers, partners, vendors, and internal stakeholders.
- Managing multiple complex projects concurrently, adhering to stringent deadlines.
Candidate Requirements:
- Proven experience in IT operations is essential.
- Deep understanding of infrastructure management.
- Demonstrated project management expertise in fast-paced, high-volume environments.
- Strong influencing skills to secure commitments and accountability.
- Exceptional collaboration, communication, and leadership abilities.
- Detail-oriented with a structured, organized approach.
- High-energy, self-starter who thrives in ambiguous and challenging situations.
- Outstanding management skills for direct reports to ensure timely and accurate reporting.

