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Infrastructure Engineer - Database at Aircall | London

AircallLondon Office
On-site Full-time

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Experience Level

Experience

Qualifications

Experience with database management and a robust understanding of database design principles. Familiarity with SQL and NoSQL databases is essential. Knowledge of cloud environments and database performance optimization is a plus.

About the job

Join Aircall, a rapidly growing unicorn and AI-driven customer communications platform utilized by over 22,000 companies globally. Our innovative approach integrates voice, SMS, WhatsApp, and AI into a cohesive workspace, revolutionizing customer interactions.

At Aircall, our mission is simple: empower teams to work smarter, not harder. Our AI capabilities, including the AI Voice Agent for automating routine calls and AI Assist for streamlining post-call tasks, ensure that our customers achieve increased revenue and quicker resolutions.

With headquarters in Paris and a strong presence across North America, including Seattle, we boast teams in major cities such as London, Madrid, Berlin, San Francisco, New York City, Sydney, and Mexico City. Supported by top-tier investors, we are pushing the boundaries of AI innovation across our product lines and are committed to scaling effectively.

Our Work Culture: At Aircall, we prioritize customer obsession, data-driven decision-making, and impactful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative and dynamic environment where trust and impact are paramount, you'll fit right in.

About the Position: We are on the lookout for a Database Engineer with a platform-oriented mindset to be part of our Infrastructure department. This role transcends conventional database management; you will be a force multiplier, focusing on reliability and scalability.
Your primary goal will be to translate your extensive database knowledge into intuitive tools, modules, and platforms that simplify database management and observability for our product engineers. You will help create the “Golden Paths” that enable developers to efficiently set up, scale, and monitor databases autonomously.

About Aircall

Aircall is an innovative AI-powered customer communications platform that combines voice, SMS, WhatsApp, and AI to enhance customer service efficiency and effectiveness. With a strong international presence, Aircall is dedicated to improving the way businesses communicate.

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